NHTSA owner reports · September 18, 2026 snapshot.
Visibility/wiper complaints
167 reportsClear category filter75,000 miles · Aug 27, 2019
EnginePower TrainVisibility/wiper
WHILE DRIVING ON THE INTERSTATE DURING A RAINSTORM AND USING THE WIPERS AT HIGH SPEED THE WIPER TRANSMISSION LINKAGE DISENGAGED AND OPERATION IMMEDIATELY CEASED. VISIBILITY WAS COMPLETELY ZERO AND VERY NERVE RACKING WHEN YOU ARE DRIVING AT A HIGHER RATE OF SPEED. WHILE ON THE HIGHWAY THE VEHICLE WENT INTO LIMP HOME MODE AND …
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WHILE DRIVING ON THE INTERSTATE DURING A RAINSTORM AND USING THE WIPERS AT HIGH SPEED THE WIPER TRANSMISSION LINKAGE DISENGAGED AND OPERATION IMMEDIATELY CEASED. VISIBILITY WAS COMPLETELY ZERO AND VERY NERVE RACKING WHEN YOU ARE DRIVING AT A HIGHER RATE OF SPEED. WHILE ON THE HIGHWAY THE VEHICLE WENT INTO LIMP HOME MODE AND THE CHECK ENGINE LIGHT CAME ON. THE CALL SHAFT ACTUATORS HAD FAILED AND WERE SUBSEQUENTLY REPLACED. THE 2.4L ECOTEC ENGINE CONSUMES AN ABNORMAL AMOUNT OF OIL. MORE THAN 1 QUART PER THOUSAND MILES. MILAGE IS APPROXIMATELY 75,000 MILES. ALSO HAS INTERMITTENT HESITATION WHEN ACCELERATING WITH A DISTINCT "JERK". ACCELERATOR POSITION SENSOR FAILED AT 35K MILES.
NHTSA ODI #11246746
78,000 miles · Aug 26, 2019
Visibility/wiper
WINDSHIELD WIPERS QUIT FUNCTIONING CAR WAS BOUGHT USED W/ APPROX 65K MILES. CURRENTLY HAS 78K MILES. IN A HEAVY DOWNPOUR, THE WINDSHIELD WIPERS QUIT FUNCTIONING DUE TO LINKAGE BUSHING FALLING OFF THE MOTOR BALL JOINT CONNECTION. LUCKILY WAS CLOSE TO HOME. CAN NOT ORDER JUST THE BUSHING FROM THE DEALER, ENTIRE LINKAGE MUST BE …
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WINDSHIELD WIPERS QUIT FUNCTIONING CAR WAS BOUGHT USED W/ APPROX 65K MILES. CURRENTLY HAS 78K MILES. IN A HEAVY DOWNPOUR, THE WINDSHIELD WIPERS QUIT FUNCTIONING DUE TO LINKAGE BUSHING FALLING OFF THE MOTOR BALL JOINT CONNECTION. LUCKILY WAS CLOSE TO HOME. CAN NOT ORDER JUST THE BUSHING FROM THE DEALER, ENTIRE LINKAGE MUST BE REPLACED. DEALER WOULD NOT COVER COST OF REPLACEMENT.
NHTSA ODI #11246451
54,000 miles · Aug 24, 2019
Visibility/wiper
WHILE TRAVELING ON AN EXPRESSWAY WITH HEAVY TRAFFIC IN A RAINSTORM WITH MY CHILDREN IN THE CAR THE WIPERS STOPPED WORKING FORCING US TO IMMEDIATELY GET TO THE SHOULDER. WE ALMOST CRASHED AND SPENT OVER AN HOUR STRANDED AND HOPING NO ONE WOULD CRASH INTO US UNTIL THE RAIN LET UP SO WE COULD DRIVE TO THE NEAREST EXIT. AT 54K MILES…
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WHILE TRAVELING ON AN EXPRESSWAY WITH HEAVY TRAFFIC IN A RAINSTORM WITH MY CHILDREN IN THE CAR THE WIPERS STOPPED WORKING FORCING US TO IMMEDIATELY GET TO THE SHOULDER. WE ALMOST CRASHED AND SPENT OVER AN HOUR STRANDED AND HOPING NO ONE WOULD CRASH INTO US UNTIL THE RAIN LET UP SO WE COULD DRIVE TO THE NEAREST EXIT. AT 54K MILES GM'S WIPER TRANSMISSION WITH PLASTIC USED IN THE MOVING PARTS FAILED. NTSHA ID16V582000 HAS BEEN ISSUED & NEEDS TO BE EXPANDED BEYOND THE LIMITED VEHICLES. OBVIOUSLY, THIS IS STILL A VERY DANGEROUS PROBLEM!
NHTSA ODI #11246195
88,000 miles · Aug 17, 2019
Visibility/wiper
WINDSHIELD WIPER STOPPED WORKING DURING A RAIN STORM WHILE DRIVING ON INTERSTATE. LINKAGE CAME APART.
NHTSA ODI #11244585
112,608 miles · Aug 16, 2019
Visibility/wiper
THE WINDSHIELD WIPERS FROZE IN THE UPRIGHT POSITION DURING A SEVERELY HEAVY RAINSTORM WHILE DRIVING WEST BOUND ON THE COLIN KELLY HIGHWAY AT 3:25 PM ON AUGUST 16, 2019. TRAFFIC WAS MOVING AT 55 MPH. MY GRANDSONS AND I WERE LUCKY AND DESPITE ZERO VISIBILITY WE WERE ABLE GET OFF THE ROAD BEFORE THE CARS BEHIND US HIT US. WE WAI…
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THE WINDSHIELD WIPERS FROZE IN THE UPRIGHT POSITION DURING A SEVERELY HEAVY RAINSTORM WHILE DRIVING WEST BOUND ON THE COLIN KELLY HIGHWAY AT 3:25 PM ON AUGUST 16, 2019. TRAFFIC WAS MOVING AT 55 MPH. MY GRANDSONS AND I WERE LUCKY AND DESPITE ZERO VISIBILITY WE WERE ABLE GET OFF THE ROAD BEFORE THE CARS BEHIND US HIT US. WE WAITED OUT THE STORM AND RETURNED HOME WHERE WE CHECKED THE FUSE. THE FUSE WAS OK, AND YOU COULD HEAR THE WIPER MOTOR WORKING. WE TOOK THE CAR TO A LOCAL REPAIR SHOP IN MADISON FLORIDA. THEY DIAGNOSED THE PROBLEM AS THE WINDSHIELD WIPER TRANSMISSION. AN ESTIMATE FOR A REPAIR IS $300. AN INTERNET SEARCH SHOWS THIS IS A COMMON PROBLEM FOR 2010 THROUGH 2017 EQUINOX DUE TO A POOR DESIGN THAT USES PLASTIC BUSHINGS.
NHTSA ODI #11244516
43,000 miles · Aug 5, 2019
Visibility/wiper
TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. WHILE DRIVING APPROXIMATELY 50 MPH IN THE RAIN, THE WINDSHIELD WIPERS SUDDENLY STOPPED OPERATING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. SERRA CHEVROLET (1170 CENTER POINT PKWY, BIRMINGHAM, AL) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE W…
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TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. WHILE DRIVING APPROXIMATELY 50 MPH IN THE RAIN, THE WINDSHIELD WIPERS SUDDENLY STOPPED OPERATING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. SERRA CHEVROLET (1170 CENTER POINT PKWY, BIRMINGHAM, AL) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 43,000.
NHTSA ODI #11241682
80,000 miles · Aug 3, 2019
Visibility/wiper
DRIVING ON THE HIGHWAY AND THE CAR WAS IN MOTION AT 55MPH. THE WINDSHIELD WIPERS SWIPED LEFT AND STOPPED ON THE LEFT SIDE OF THE WINDSHIELD. IT WAS RAINING HEAVILY AND I ALMOST WRECKED IN ORDER TO MOVE OVER TO A SIDE STREET TO STOP DRIVING. I HAD NO VISIBILITY RESULTING IN A MAJOR SAFETY ISSUE. THE WIPERS DO NOT FUNCTION AND WIL…
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DRIVING ON THE HIGHWAY AND THE CAR WAS IN MOTION AT 55MPH. THE WINDSHIELD WIPERS SWIPED LEFT AND STOPPED ON THE LEFT SIDE OF THE WINDSHIELD. IT WAS RAINING HEAVILY AND I ALMOST WRECKED IN ORDER TO MOVE OVER TO A SIDE STREET TO STOP DRIVING. I HAD NO VISIBILITY RESULTING IN A MAJOR SAFETY ISSUE. THE WIPERS DO NOT FUNCTION AND WILL NEED REPAIRS. I CANNOT DRIVE THE CAR UNTIL IT IS REPAIRED DUE TO SAFETY ON THE ROAD!
NHTSA ODI #11241540
84,000 miles · Jul 31, 2019
Visibility/wiper
ON JULY 14, 2019, I WAS TRAVELING ON THE INTERSTATE FROM OUT OF TOWN WHEN A HEAVY RAINSTORM CAME OUT OF NOWHERE. I HAD MY TWO CHILDREN AND DOG IN THE CAR WITH ME. I IMMEDIATELY TURNED MY WINDSHIELD WIPERS ON AND THEY WERE WORKING FINE. NOT EVEN FIVE MINUTES WENT BY AND THEY STOPPED IN THE MIDDLE OF MY WINDOW AND WHILE ON A BUS…
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ON JULY 14, 2019, I WAS TRAVELING ON THE INTERSTATE FROM OUT OF TOWN WHEN A HEAVY RAINSTORM CAME OUT OF NOWHERE. I HAD MY TWO CHILDREN AND DOG IN THE CAR WITH ME. I IMMEDIATELY TURNED MY WINDSHIELD WIPERS ON AND THEY WERE WORKING FINE. NOT EVEN FIVE MINUTES WENT BY AND THEY STOPPED IN THE MIDDLE OF MY WINDOW AND WHILE ON A BUSY INTERSTATE. I HAD NO CLUE WHAT CAUSED IT AS I HAD NO ISSUES LEADING UP TO IT. I ATTEMPTED TO PULL ON THE SIDE OF THE ROAD AND ALMOST HIT A MOTORCYCLIST UNDER A BRIDGE DUE TO LACK OF VISIBILITY. CHEVY NEEDS TO ISSUE A RECALL IMMEDIATELY. THE 2013 MODEL WAS RECALLED AND FROM WHAT I HAVE READ ALOT OF PEOPLE WITH MY SAME VEHICLE IS HAVING THE SAME ISSUES. I PRAY NO ONE LOOSES THEIR LIFE OVER THIS ISSUE. I AM NOT UNDERSTANDING WHAT CHEVY IS WAITING ON AS THIS IS VERY DANGEROUS AND COSTLY TO HAVE REPAIRED.
NHTSA ODI #11240827
72,000 miles · Jul 26, 2019
Visibility/wiper
TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. WHILE DRIVING 40 MPH, THE WINDSHIELD WIPERS SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO TOM KELLEY BUICK GMC (633 AVE OF AUTOS, FORT WAYNE, IN, (260) 434-4600) WHERE IT WAS DIAGNOSED THAT THE WIPER TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER W…
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TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. WHILE DRIVING 40 MPH, THE WINDSHIELD WIPERS SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO TOM KELLEY BUICK GMC (633 AVE OF AUTOS, FORT WAYNE, IN, (260) 434-4600) WHERE IT WAS DIAGNOSED THAT THE WIPER TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 72,000. *AS *TR
NHTSA ODI #11235109
82,000 miles · Jul 24, 2019
Visibility/wiper
I WAS DRIVING ON THE HIGHWAY IN THE MIDDLE OF A THUNDERSTORM. WIPERS HAD BEEN WORKING JUST FINE, THEN ALL OF A SUDDEN THEY WENT COMPLETELY OFF THE DRIVER SIDE OF THE WINDSHIELD, I HAD NO VISIBILITY, AND WAS ALMOST REAR ENDED WHEN THEY STOPPED WORKING. I HAD TO PULL OVER ON THE SHOULDER OF A 3 LANE HIGHWAY AND WAIT UNTIL THE RA…
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I WAS DRIVING ON THE HIGHWAY IN THE MIDDLE OF A THUNDERSTORM. WIPERS HAD BEEN WORKING JUST FINE, THEN ALL OF A SUDDEN THEY WENT COMPLETELY OFF THE DRIVER SIDE OF THE WINDSHIELD, I HAD NO VISIBILITY, AND WAS ALMOST REAR ENDED WHEN THEY STOPPED WORKING. I HAD TO PULL OVER ON THE SHOULDER OF A 3 LANE HIGHWAY AND WAIT UNTIL THE RAIN STOPPED. I TOOK IT TO CHEVY DEALER AND THEY WANTED $150 TO JUST LOOK AT THE CAR. TOOK IT TO A LOCAL SHOP AND IT WAS DIAGNOSED AS A COMMON ISSUE WITH CHEVY EQUINOX'S. THE WIPER TRANSMISSION LINK STOPPED WORKING. THE MOTOR ON THE WIPERS STILL WORKS JUST FINE.
NHTSA ODI #11234550
NHTSA investigations
2EA19005 · Front Wiper Transmission Inoperative
Opened Dec 13, 2019 · Closed Nov 28, 2022
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
RQ18002 · Windshield Wiper Transmission Failure
Opened Nov 2, 2018 · Closed Dec 19, 2019
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer; Visibility:windshield Wiper/washer:linkages; Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
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