NHTSA owner reports · September 18, 2026 snapshot.
Visibility/wiper complaints
167 reportsClear category filter104,000 miles · Jun 8, 2020
Visibility/wiper
DURING HEAVY RAIN WITH POOR VISIBILITY WINDSHIELD WIPERS STOPPED AT TOP OF STROKE AND DID NOT MOVE ANY FURTHER. I HAD TO STOP AT A BUSY INTERSECTION NO LONGER ABLE TO SAFETY PERFORM A LEFT HAND TURN ONTO A DIVIDED HIGHWAY ACROSS TWO LANES OF TRAFFIC, I HAD TO PUT ON HAZARD LIGHTS AND TURN RIGHT FROM A LEFT HAND ONLY TURN LANE DU…
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DURING HEAVY RAIN WITH POOR VISIBILITY WINDSHIELD WIPERS STOPPED AT TOP OF STROKE AND DID NOT MOVE ANY FURTHER. I HAD TO STOP AT A BUSY INTERSECTION NO LONGER ABLE TO SAFETY PERFORM A LEFT HAND TURN ONTO A DIVIDED HIGHWAY ACROSS TWO LANES OF TRAFFIC, I HAD TO PUT ON HAZARD LIGHTS AND TURN RIGHT FROM A LEFT HAND ONLY TURN LANE DUE TO BEING UNABLE TO SEE OUT OF FRONT WINDSHIELD BUT ONLY ABLE TO SEE TRAFFIC FROM DOOR WINDOW. WIPER MOTOR MADE NOISES BUT BLADES DID NOT MOVE. WAS FORCED TO WAIT APPROXIMATELY 30 MINUTES UNTIL RAIN STOPPED TO PROCEED TO MECHANICS SHOP. THIS OCCURRED AT THE INTERSECTION OF TOPSIDE DRIVE AND ALCOA HIGHWAY IN KNOXVILLE, TENNESSEE. I HAD MY WIFE, 19 YEAR OLD SON, 12 YEAR OLD NIECE, AND 7 YEAR OLD NEPHEW IN THE VEHICLE. THE FAILURE OF THE WIPER SYSTEM OCCURRED SUDDENLY AND WITHOUT WARNING WITH NO PRIOR ISSUES WITH WIPER SYSTEM. THE VEHICLE IS A 2014 CHEVROLET EQUINOX WITH 104,000 MILES. *TR
NHTSA ODI #11327704
123,580 miles · May 26, 2020
Visibility/wiper
TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. THE CONTACT STATED THAT THE WINDSHIELD WIPERS CEASED OPERATING WHILE DRIVING IN A RAINSTORM. THE CONTACT PULLED OVER TO WAIT OUT THE STORM. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE DEALER WAS NOT NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAIL…
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TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. THE CONTACT STATED THAT THE WINDSHIELD WIPERS CEASED OPERATING WHILE DRIVING IN A RAINSTORM. THE CONTACT PULLED OVER TO WAIT OUT THE STORM. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE DEALER WAS NOT NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 123,580.
NHTSA ODI #11325932
55,000 miles · May 18, 2020
Visibility/wiper
TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE FRONT WINDSHIELD WIPERS FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE AND INFORMED THE CONTACT THAT THE WINDSHIELD WIPER LINKAGE BUSHINGS WERE DEFECTIVE AND NEEDED TO BE REPAIRE…
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TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE FRONT WINDSHIELD WIPERS FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE AND INFORMED THE CONTACT THAT THE WINDSHIELD WIPER LINKAGE BUSHINGS WERE DEFECTIVE AND NEEDED TO BE REPAIRED OR REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED 3 MORE TIMES AND THE WINDSHIELD WIPER MOTORS WERE REPLACED EACH TIME. BOB HOOK CHEVROLET SERVICE (4144 BARDSTOWN RD, LOUISVILLE, KY 40218, (502) 499-0800) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V582000 (VISIBILITY) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000.
NHTSA ODI #11324954
60,000 miles · Apr 14, 2020
Visibility/wiper
DRIVING IN HEAVY RAIN, WIPERS ON HIGH, STOPPED FUNCTIONING. WAS DRIVING 40MPH ON A HIGHWAY.. RT 19, PITTSBURGH, PA. UNABLE TO SEE. STOPPED VEHICLE, AS SAFELY AS POSSIBLE WITH NO VISIBILITY. WAS ABLE TO MANUALLY MOVE WIPERS. UNABLE TO USE WIPERS AT THIS TIME. UNABLE TO FIND A RECALL. DO SEE MULTI COMPLAINTS WITH THIS ISSUE.…
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DRIVING IN HEAVY RAIN, WIPERS ON HIGH, STOPPED FUNCTIONING. WAS DRIVING 40MPH ON A HIGHWAY.. RT 19, PITTSBURGH, PA. UNABLE TO SEE. STOPPED VEHICLE, AS SAFELY AS POSSIBLE WITH NO VISIBILITY. WAS ABLE TO MANUALLY MOVE WIPERS. UNABLE TO USE WIPERS AT THIS TIME. UNABLE TO FIND A RECALL. DO SEE MULTI COMPLAINTS WITH THIS ISSUE. *TR
NHTSA ODI #11321062
120,000 miles · Mar 29, 2020
Visibility/wiper
DRIVING IN MODERATE RAIN 45 MPH WITH WINDSHIELD WIPERS ON INTERMITTENT. BLADES STOPPED ABRUPTLY, STAYED IN MIDDLE OF WINDSHIELD. MOTOR CLICKS BUT BLADES OBVIOUSLY NOT ENGAGED AT BASE, WHICH IS COVERED BY BLACK PLASTIC AND INACCESSIBLE. DANGEROUS!
NHTSA ODI #11319655
90,000 miles · Feb 18, 2020
Visibility/wiper
VEHICLE: 2014 CHEVY EQUINOX NOTE:3 INCIDENTS, ALL FROM WINDSHIELD WIPER TRANSMISSION FAILING INCIDENT #1: 5/19/2019,DRIVING @55MPH ON HIGHWAY(WITH MY FAMILY IN THE CAR!) POURING RAIN, WINDSHIELD WIPERS ON HIGH & THE WIPERS STOPPED WORKING! NO VISIBILITY AT THAT POINT! TRUCK BEHIND ME HAD TO VEER OFF ALMOST HITTING US BECAUSE…
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VEHICLE: 2014 CHEVY EQUINOX NOTE:3 INCIDENTS, ALL FROM WINDSHIELD WIPER TRANSMISSION FAILING INCIDENT #1: 5/19/2019,DRIVING @55MPH ON HIGHWAY(WITH MY FAMILY IN THE CAR!) POURING RAIN, WINDSHIELD WIPERS ON HIGH & THE WIPERS STOPPED WORKING! NO VISIBILITY AT THAT POINT! TRUCK BEHIND ME HAD TO VEER OFF ALMOST HITTING US BECAUSE I HAD TO SLOW SO QUICKLY!! HAD TO STOP,MY HUSBAND WAS ABLE TO POP THE BALL JOINT ON THE WIPER TRANSMISSION BACK IN PLACE. EXTREME SAFETY ISSUE!!!! INCIDENT #2: NOVEMBER 15,2019, DRIVING 35 MPH CLOSE TO HOME, USING WIPERS DUE TO RAIN.WINDSHIELD WIPERS ON CONSTANT LOW.THEY STOPPED WORKING.(3 YEAR OLD GRANDSON IN CAR.) REPLACED THE WINDSHIELD WIPER TRANSMISSION THE NEXT DAY. (HAVE RECEIPT BUT IT WONT DOWNLOAD.) INCIDENT #3: FEBRUARY 13, 2020, IT HAD SNOWED,CAR WAS PARKED,STARTED THE CAR TO WARM IT UP, WIPED ALL THE SNOW FROM WINDSHIELD AND BELOW WIPERS SO THERE WASNT AN UNFORESEEN ISSUE WITH THE WIPERS AGAIN.WENT BACK IN THE HOUSE WITH HEATER ON DEFROST,ABOUT 10 MINUTES LATER RETURNED TO THE CAR (WITH 3 YEAR OLD GRANDSON), GOT IN THE CAR, TURNED ON THE WIPERS AND THE 3RD SWIPE,THE WINDSHIELD WIPERS STOPPPED WORKING AGAIN!! SAME ISSUE.MY HUSBAND REPLACED THE BALL JOINTS TWO TIMES SINCE FEB.13TH AND THEY KEEP DOING THE SAME THING, SWIPE 2 OR 3 TIMES AND STOP WORKING. TODAY IS FEBRUARY 18, 2020 AND IVE STILL NO USE OF WIPERS.HUSBAND'S GONE FOR WORK ALL WEEK AND HOME ON WEEKENDS. I AM NOW USING RAIN-X AND A SQUEEGEE TO KEEP MY WINDSHIELD CLEAR DUE TO HAVING TO TAKE MY GRANDSON TO PRESCHOOL & BACK DAILY & 1 VEHICLE. MY VEHICLE WASNT INCLUDED IN THE PRIOR RECALLS.SOMEONE NEEDS TO CHANGE THIS BECAUSE IT'S APPARENT THAT ITS A HUGE SAFETY ISSUE! THIS NEEDS ADDRESSED ASAP WITH SOME CHANGES! THIS HAS GONE ON FAR TOO LONG AND TOO MANY COMPLAINTS NOT TO PUT OUT A RECALL! WHY WAIT FOR DEATHS TO OCCUR TO RECALL THIS SERIOUS MALFUNCTION!
NHTSA ODI #11309999
99,800 miles · Jan 25, 2020
Visibility/wiper
I WAS DRIVING ON THE HIGHWAY AND THE WINDSHIELD WIPERS STOPPED WORKING IN THE MIDDLE OF HEAVY RAIN AND TRAFFIC. WE HAD TO PULL OFF THE HIGHWAY WITH HAZARDS AND BY STICKING OUR HEADS OUT OF THE WINDOW.
NHTSA ODI #11301879
75,000 miles · Jan 22, 2020
Visibility/wiper
ON 1/18/2020, WHILE DRIVING DURING HEAVY RAIN, THE WIPERS SWUNG TO THE LEFT DURING A CYCLE AND STAYED IN THE FAR LEFT POSITION. THEY DID NOT CYCLE ANYMORE AND BECAME LOOSE AND COULD BE MOVED BY HAND IN ANY DIRECTION. PULLED OFF AND GOT UNDER HOOD AND CHANGED THE FUSE #29, WITH NO AVAIL. THE WIPER MOTOR COULD BE HEARD BUT WOULD N…
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ON 1/18/2020, WHILE DRIVING DURING HEAVY RAIN, THE WIPERS SWUNG TO THE LEFT DURING A CYCLE AND STAYED IN THE FAR LEFT POSITION. THEY DID NOT CYCLE ANYMORE AND BECAME LOOSE AND COULD BE MOVED BY HAND IN ANY DIRECTION. PULLED OFF AND GOT UNDER HOOD AND CHANGED THE FUSE #29, WITH NO AVAIL. THE WIPER MOTOR COULD BE HEARD BUT WOULD NOT CYCLE THE WIPERS. VERY DANGEROUS CONDITIONS IN WHICH TO LOSE FUNCTION OF WIPERS.
NHTSA ODI #11301009
42,490 miles · Jan 13, 2020
Visibility/wiper
WAS DRIVING IN THE RAIN. WIPERS SLUNG TO THE LEFT SIDE OF WINDSHIELD AND STOPPED WORKING. HAD TO PULL OFF HIGHWAY TILL IT QUIT RAINING.
NHTSA ODI #11299102
78,000 miles · Jan 8, 2020
Visibility/wiper
TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. THE CONTACT STATED THAT WHILE DRIVING IN INCLEMENT WEATHER, THE WINDSHIELD WIPERS BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE WINDSHIELD WIPER TRANSMISSION LINKAGE WAS FRACTURED. THE CONTACT WAS ALSO INFORMED…
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TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. THE CONTACT STATED THAT WHILE DRIVING IN INCLEMENT WEATHER, THE WINDSHIELD WIPERS BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE WINDSHIELD WIPER TRANSMISSION LINKAGE WAS FRACTURED. THE CONTACT WAS ALSO INFORMED THAT THE WINDSHIELD WIPER ARM WAS FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 78,000.
NHTSA ODI #11297928
NHTSA investigations
2EA19005 · Front Wiper Transmission Inoperative
Opened Dec 13, 2019 · Closed Nov 28, 2022
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
RQ18002 · Windshield Wiper Transmission Failure
Opened Nov 2, 2018 · Closed Dec 19, 2019
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer; Visibility:windshield Wiper/washer:linkages; Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
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