15789:WINDSHIELD WIPER MOTOR FAILURE. MY WINDSHIELD WIPERS STOPPED WORKING IN TRACK WHILE IT WAS RAINING. IT STOPPED IN THE UP POSITION ON HIGH AND I COULD NOT DRIVE OR MOVE BECAUSE I COULD NOT SEE. TURNED THE IGNITION OFF AND ON AND REPLACED A FUSE AND THE WIPERS STILL DO NOT WORK. THIS HAPPENED AFTER I PICKED MY KIDS UP FR…
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15789:WINDSHIELD WIPER MOTOR FAILURE. MY WINDSHIELD WIPERS STOPPED WORKING IN TRACK WHILE IT WAS RAINING. IT STOPPED IN THE UP POSITION ON HIGH AND I COULD NOT DRIVE OR MOVE BECAUSE I COULD NOT SEE. TURNED THE IGNITION OFF AND ON AND REPLACED A FUSE AND THE WIPERS STILL DO NOT WORK. THIS HAPPENED AFTER I PICKED MY KIDS UP FROM SCHOOL IN RUSH HOUR TRAFFIC. AFTER RESEARCHING I SEE THAT THIS HAS HAPPENED TO LOTS OF PEOPLE. I CALLED THE CHEVY HOTLINE FOR BULLETIN #15789 AND WAS INFORMED THAT EVEN THOUGH THIS RECALL IS RELATING TO THE SAME ISSUE I AM HAVING MY CAR WAS NOT INCLUDED IN THE RECALL. THIS AFTER I JUST SPENT OVER 850 IN MAINTENANCE ON A CAR THAT IS ONLY 4 YEARS OLD AND JUST OVER 50K MILES. IF ITS THE SAME ISSUE ITS AN ISSUE AND MY VEHICLE NEEDS TO BE COVERED.
NHTSA ODI #11129118
48,000 miles · Aug 31, 2018
Visibility/wiper
I WAS DRIVING ON A FOUR LANE HIGHWAY DURING A MAJOR DOWN POUR, SUDDENLY THE WINDSHIELD WIPERS STOPPED (STANDING STRAIGHT UP). IT HAPPENED ON A BRIDGE SO I COULDN'T PULLOVER, COULDN'T SEE! I WAS VERY FORTUNATE TO HAVE GOT OFF OF ROAD AT END OF BRIDGE. CAR ONLY HAS 48,000 MILES. NEVER HAD PROBLEMS WITH LOT HIGHER MILEAGE VEHICLES …
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I WAS DRIVING ON A FOUR LANE HIGHWAY DURING A MAJOR DOWN POUR, SUDDENLY THE WINDSHIELD WIPERS STOPPED (STANDING STRAIGHT UP). IT HAPPENED ON A BRIDGE SO I COULDN'T PULLOVER, COULDN'T SEE! I WAS VERY FORTUNATE TO HAVE GOT OFF OF ROAD AT END OF BRIDGE. CAR ONLY HAS 48,000 MILES. NEVER HAD PROBLEMS WITH LOT HIGHER MILEAGE VEHICLES I HAVE HAD, THIS IS SERIOUSLY DANGEROUS, SOMEONE WITH LESSER REFLEX AND VISION WOULD HAVE HAD AN ACCIDENT AND MAYBE KILLED SOMEONE OR THEM SELVES.
NHTSA ODI #11123822
97,000 miles · Aug 31, 2018
Visibility/wiper
MY WINDSHIELD WIPERS QUIT WORKING AND FROZE IN A SLANTED UPRIGHT POSITION DURING A SEVERE THUNDERSTORM ON THE TOLL IN CENTRAL FLORIDA ON 8-29-18 DRIVING AT 60MPH. AFTER NARROWLY AVOIDING 3 ACCIDENTS AND DEATH BECAUSE I COULDNT SEE, I NAVIGATED TO 2 SEPERATE REPAIR SHOPS WHO PRETENDED TO NOT KNOW OF THIS DEFECT AND DEMANDED I PA…
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MY WINDSHIELD WIPERS QUIT WORKING AND FROZE IN A SLANTED UPRIGHT POSITION DURING A SEVERE THUNDERSTORM ON THE TOLL IN CENTRAL FLORIDA ON 8-29-18 DRIVING AT 60MPH. AFTER NARROWLY AVOIDING 3 ACCIDENTS AND DEATH BECAUSE I COULDNT SEE, I NAVIGATED TO 2 SEPERATE REPAIR SHOPS WHO PRETENDED TO NOT KNOW OF THIS DEFECT AND DEMANDED I PAY FOR "DIAGNOSING" THIS SERIOUSLY LIFE THREATENING KNOWN VEHICLE DEFECT. I BELIEVE THIS PART WAS INCLUDED IN A 2013 RECALL ON THE CHEVY EQUINOX. MINE IS A 2014 WITH THE SAME SCENARIO. ALL CONSUMERS SHOULD BE AWARE THAT 2014 MODELS CARRY THIS POTENTIALLY FATAL RISK. IT WAS AN EXTREMLY TERRIFYING ORDEAL TO BE IN. I MADE A POLICE REPORT AFTER ONE SHOP THREATENED ME AND REFUSED TO RELEASE MY CAR FOR TELLING ME WHAT NEEDED TO BE FIXED AND FORCING ME TO PAY A DIAGNOSTIC CHARGE OF $117.70 WHILE DOING NOTHING TO HELP THE ISSUE. I WENT TO THE DEALERSHIP THE WARRANTY COMPANY TOLD ME TO. ONLY LATER FOR THEM TO CLAIM NO RECORD OF THE CALLS I MADE EXISTS AND THAT THIS WAS NOT COVERED AND IT WAS TO BE PAID FOR BY ME BECAUSE MY COVERAGE EXPIRED IN 2017 ADMITTEDLY BY THEM WITHOUT ANY WARNING OR NOTIFICATIONS BEING MADE TO ME. THERE REALLY SHOULD BE A RECALL ON ANY MODEL WITH THIS SAME PART ID OR SITUATION.
NHTSA ODI #11123611
81,000 miles · Aug 24, 2018
Visibility/wiper
TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. WHILE DRIVING APPROXIMATELY 65 MPH IN THE RAIN, THE WINDSHIELD WIPERS BECAME COMPLETELY INOPERABLE. THE CONTACT PULLED THE VEHICLE OVER AND WAITED FOR THE RAIN TO STOP. THE CONTACT DROVE THE VEHICLE TO LIMA AUTO MALL (2200 NORTH CABLE ROAD, LIMA, OHIO 45807, (419) 993-6000), BUT IT …
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TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. WHILE DRIVING APPROXIMATELY 65 MPH IN THE RAIN, THE WINDSHIELD WIPERS BECAME COMPLETELY INOPERABLE. THE CONTACT PULLED THE VEHICLE OVER AND WAITED FOR THE RAIN TO STOP. THE CONTACT DROVE THE VEHICLE TO LIMA AUTO MALL (2200 NORTH CABLE ROAD, LIMA, OHIO 45807, (419) 993-6000), BUT IT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT AND THE DEALER REFERENCED AN UNKNOWN PART AS A POTENTIAL CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 81,000.
NHTSA ODI #11122134
68,000 miles · Aug 7, 2018
Visibility/wiper
I WAS DRIVING IN A HEAVY RAINSTORM WHEN MY WIPERS STOPPED WORKING ABRUPTLY. I WAS DRIVING DOWN A STEEP WINDING MOUNTAIN ROAD WHEN THIS OCCURRED. I COULD HEAR THE WIPER MOTOR STILL RUNNING SO I KNEW IT WAS NOT A BAD FUSE. MY HUSBAND CHECKED WHEN I GOT HOME AND HE SAID IT LOOKED AS IF THE WIPER HAD COME OFF OF THE MECHANISM IT WAS…
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I WAS DRIVING IN A HEAVY RAINSTORM WHEN MY WIPERS STOPPED WORKING ABRUPTLY. I WAS DRIVING DOWN A STEEP WINDING MOUNTAIN ROAD WHEN THIS OCCURRED. I COULD HEAR THE WIPER MOTOR STILL RUNNING SO I KNEW IT WAS NOT A BAD FUSE. MY HUSBAND CHECKED WHEN I GOT HOME AND HE SAID IT LOOKED AS IF THE WIPER HAD COME OFF OF THE MECHANISM IT WAS SUPPOSED TO BE ATTACHED TO. I AM TAKING IT TO MY MECHANIC TOMORROW, AS I SEE THERE IS NO RECALL FOR THIS ISSUE YET.
NHTSA ODI #11118344
118,000 miles · Aug 2, 2018
Visibility/wiper
DRIVING HOME FROM WORK, IN HEAVY RAIN AND THE WIPERS STOPPED WORKING. STOPPED IN THE UP POSITION
NHTSA ODI #11115444
93,397 miles · Jul 9, 2018
Visibility/wiper
MY WINDSHIELD WIPERS QUIT WORKING DURING A SEVERE THUNDERSTORM. I NAVIGATED TO A REPAIR SHOP. THE PART REPLACED WAS MY WINDSHIELD WIPER TRANSMISSION. THE PART ID IS 84241847. THIS PART ID WAS INCLUDED IN A 2013 RECALL ON THE CHEVY EQUINOX. MINE IS A 2014 WITH THE SAME PART. CONSUMERS SHOULD BE AWARE THAT 2014 MODELS ALSO CARRY T…
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MY WINDSHIELD WIPERS QUIT WORKING DURING A SEVERE THUNDERSTORM. I NAVIGATED TO A REPAIR SHOP. THE PART REPLACED WAS MY WINDSHIELD WIPER TRANSMISSION. THE PART ID IS 84241847. THIS PART ID WAS INCLUDED IN A 2013 RECALL ON THE CHEVY EQUINOX. MINE IS A 2014 WITH THE SAME PART. CONSUMERS SHOULD BE AWARE THAT 2014 MODELS ALSO CARRY THIS RISK. IT WAS A TERRIFYING SITUATION TO BE IN. THERE SHOULD BE A RECALL ON ANY MODEL WITH THIS SAME PART ID.
NHTSA ODI #11110200
30,000 miles · Jun 26, 2018
Visibility/wiper
WHILE DRIVING ON THE HIGHWAY IN THE RAIN MY WIPERS SUDDENLY STOPPED WORKING AND REMAINED STUCK IN THE UPRIGHT POSITION. IT WAS RAINING VERY HARD AT THE TIME AND MY VISIBILITY WAS SIGNIFICANTLY IMPAIRED. I HAD TO PULL ONTO THE SHOULDER AND WAIT FOR RAIN TO STOP BEFORE PROCEEDING TO THE NEAREST EXIT. THE WIPER MOTOR IS RUNNING (YO…
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WHILE DRIVING ON THE HIGHWAY IN THE RAIN MY WIPERS SUDDENLY STOPPED WORKING AND REMAINED STUCK IN THE UPRIGHT POSITION. IT WAS RAINING VERY HARD AT THE TIME AND MY VISIBILITY WAS SIGNIFICANTLY IMPAIRED. I HAD TO PULL ONTO THE SHOULDER AND WAIT FOR RAIN TO STOP BEFORE PROCEEDING TO THE NEAREST EXIT. THE WIPER MOTOR IS RUNNING (YOU CAN HEAR IT) BUT WIPERS DO NOT WORK. IN RESEARCHING THIS ISSUE I DISCOVERED A RECALL IN CANADA FOR THIS ISSUE IN MY MAKE AND MODEL, HOWEVER THE RECALL IN THE USA IS ONLY FOR THE 2013 MODEL, MY CAR WAS BUILT IN JANUARY 2014 IN CANADA. AFTER SPEAKING TO THE DEALER AND CHEVY THEY WILL NOT COVER THE REPAIR COST. MY 2014 EQUINOX ONLY HAS 30,000 MILES ON IT, AND MANY OTHER CHEVY OWNERS ARE HAVING A SIMILAR ISSUE.
NHTSA ODI #11103964
100,000 miles · Jun 9, 2018
Visibility/wiper
THE BALL BEARING ON THE WIPERS BROKE WHILE I WAS DRIVING IN HEAVY RAIN. THEY IMMEDIATELY STOPPED WORKING AND NEARLY CAUSED ME TO CRASH BECAUSE I COULDN'T SEE. THERE IS A RECALL FOR 2013 MODELS. MINE IS A 2014 THAT I BOUGHT IN DECEMBER 2013 BRAND NEW FROM THE DEALER.
NHTSA ODI #11100710
80,000 miles · May 24, 2018
Visibility/wiper
I WAS DRIVING OUT OF TOWN IT STARTED PIYRING DOWN RAIB AND MY WIBDSHIELD WIPER TRANSMISSION STOPPED WORKING!!! I HAD TO PULL OVER BECAUSE I COULDNT SEE!! THIS HAS BEEN AN RECALLL ITEM IN PRIOR YEARS AND IS STILL DYSFUNCTIONAL IN MY 2014!!! THEY WANT TO CHARGE ME 300 TO FUX IT I CANT AFFORD IT! IT IS STILL A RECALL ITEM!!!! I WAD…
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I WAS DRIVING OUT OF TOWN IT STARTED PIYRING DOWN RAIB AND MY WIBDSHIELD WIPER TRANSMISSION STOPPED WORKING!!! I HAD TO PULL OVER BECAUSE I COULDNT SEE!! THIS HAS BEEN AN RECALLL ITEM IN PRIOR YEARS AND IS STILL DYSFUNCTIONAL IN MY 2014!!! THEY WANT TO CHARGE ME 300 TO FUX IT I CANT AFFORD IT! IT IS STILL A RECALL ITEM!!!! I WAD IN MOTION ON THE HIGHWAY WHEN THEY STOPPED WORKING!!! I COULD'VE HAD A BAD ACCIDENT!!!!
General Motors, LLC (GM) is recalling certain 2014-2015 Chevrolet Equinox and GMC Terrain vehicles. The ball joints in the windshield wiper module may corrode, causing one or both windshield wipers to fail.
Consequence & remedy
Consequence: Inoperative windshield wipers can reduce visibility in certain driving conditions, increasing the risk of a crash.
Remedy: Dealers will inspect the wiper module, and repair or replace it as necessary, free of charge. Interim owner notification letters informing owners of the safety risk were mailed on April 21, 2022. Owner notification letters were mailed on October 25, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020 and GMC customer service at 1-800-462-8782. GM's number for this recall is N212352530.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
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