NHTSA owner reports · September 18, 2026 snapshot.
Visibility/wiper complaints
167 reportsClear category filter72,000 miles · Nov 7, 2018
Visibility/wiper
MY WIFE WAS DRIVING MY 2014 EQUINOX DURING A HEAVY RAIN STORM WHEN THE WIPERS SUDDENLY STOPPED. SHE WAS ON I90 HEADING BACK TO NEW YORK FROM A CONFERENCE IN MASSACHUSETTS. SHE IS LUCKY SHE DID NOT GET IN AN ACCIDENT TRAVELING AT HIGHWAYS SPEEDS IN A HEAVY DOWN POUR. THE VEHICLE WAS BROUGHT HOME ON A FLATBED AS IT CONTINUED TO RA…
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MY WIFE WAS DRIVING MY 2014 EQUINOX DURING A HEAVY RAIN STORM WHEN THE WIPERS SUDDENLY STOPPED. SHE WAS ON I90 HEADING BACK TO NEW YORK FROM A CONFERENCE IN MASSACHUSETTS. SHE IS LUCKY SHE DID NOT GET IN AN ACCIDENT TRAVELING AT HIGHWAYS SPEEDS IN A HEAVY DOWN POUR. THE VEHICLE WAS BROUGHT HOME ON A FLATBED AS IT CONTINUED TO RAIN. ONCE THE CAR WAS HOME I REMOVED THE WIPER TRANSMISSION COVER AND FOUND THAT THE BALL JOINT THAT CONNECTS THE MOTOR TO THE TRANSMISSION FELL APART. SINCE I NEED THE CAR I PURCHASED A REPLACEMENT WIPER TRANSMISSION FROM A LOCAL AUTO PARTS STORE. I CALLED GM TO REPORT THE PROBLEM AND THEY SAID IT IS NOT COVERED AND THAT THERE IS NO RECALL...
NHTSA ODI #11150004
76,000 miles · Nov 6, 2018
Visibility/wiper
I WAS DRIVING ON THE HIGHWAY WHEN THE WIPERS QUIT WITH THE LEFT WIPER RIGHT IN MY LINE OF VISION. I TRIED TURNING THEM OFF AND ON AND HAD TO STOP AT A GAS STATION BECAUSE IT WAS POURING RAIN AT THE TIME. I TURNED OFF THE ENGINE AND RESTARTED THE WIPERS WITH NO LUCK. I HAD TO CONTINUE TO MY DESTINATION IN POURING RAIN WITH NO…
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I WAS DRIVING ON THE HIGHWAY WHEN THE WIPERS QUIT WITH THE LEFT WIPER RIGHT IN MY LINE OF VISION. I TRIED TURNING THEM OFF AND ON AND HAD TO STOP AT A GAS STATION BECAUSE IT WAS POURING RAIN AT THE TIME. I TURNED OFF THE ENGINE AND RESTARTED THE WIPERS WITH NO LUCK. I HAD TO CONTINUE TO MY DESTINATION IN POURING RAIN WITH NO WIPERS. I WAS VERY FORTUNATE TO MAKE IT WITHOUT A CRASH TAKING PLACE. I HAD TO TAKE THE VEHICLE IN FOR REPAIR OF THE WIPERS AT CHAMPION CHEVROLET IN THE AMOUNT OF $385.45. NOW I HAVE LEARNED THIS SHOULD HAVE BEEN PART OF A RECALL. CAN YOU HELP ME WITH REIMBURSEMENT? THANK YOU VERY MUCH.
NHTSA ODI #11149783
Mileage unknown · Nov 1, 2018
Visibility/wiper
TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. THE CONTACT STATED THAT THE WINDSHIELD WIPERS FAILED TO FUNCTION PROPERLY DURING INCLEMENT WEATHER WITH NO WARNING AND HAD ALMOST POTENTIALLY CAUSED A CRASH WHICH MEANT THAT THE CONTACT HAD TO DRIVE EXTREMELY CAUTIOUS WITHOUT THE FUNCTION OF THE WINDSHIELD WIPERS WHILE ON A MAJOR HI…
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TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. THE CONTACT STATED THAT THE WINDSHIELD WIPERS FAILED TO FUNCTION PROPERLY DURING INCLEMENT WEATHER WITH NO WARNING AND HAD ALMOST POTENTIALLY CAUSED A CRASH WHICH MEANT THAT THE CONTACT HAD TO DRIVE EXTREMELY CAUTIOUS WITHOUT THE FUNCTION OF THE WINDSHIELD WIPERS WHILE ON A MAJOR HIGHWAY. THE EMERGENCY BLINKERS HAD TO BE APPLIED WHEN THE FAILURE OCCURRED .THE DEALER AUTONATION CHEVROLET (HIGHWAY 6, 8100 S TEXAS 6, HOUSTON, TX 77083, (281) 406-3559) WAS CONTACTED HOWEVER, THE VEHICLE WAS UNABLE TO BE DRIVEN TO THE DEALERSHIP DUE TO THE FACT THAT IT WAS A RAINY DOWNPOUR SO THE VEHICLE WAS PARKED AT THE CONTACT'S RESIDENCE. THE VIN WAS NOT AVAILABLE. THE DEALERSHIP AND THE MANUFACTURER INDICATED THAT THE VEHICLE WAS EXCLUDED FROM ANY RECALL CAMPAIGNS AND THAT THE WARRANTY HAD EXPIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS NOT AVAILABLE.
NHTSA ODI #11144627
Mileage unknown · Nov 1, 2018
Visibility/wiper
TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. THE CONTACT STATED THAT THE WINDSHIELD WIPERS FAILED TO FUNCTION PROPERLY SO THE FUNCTION WAS NOT AVAILABLE DUE TO THE FAILURE WHEN THERE WAS INCLEMENT WEATHER. THE DEALER DANIELS CHEVROLET (365 E MAIN ST, SWAINSBORO, GA 30401, (478) 268-4052) INDICATED THAT THE VEHICLE WOULD NEED T…
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TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. THE CONTACT STATED THAT THE WINDSHIELD WIPERS FAILED TO FUNCTION PROPERLY SO THE FUNCTION WAS NOT AVAILABLE DUE TO THE FAILURE WHEN THERE WAS INCLEMENT WEATHER. THE DEALER DANIELS CHEVROLET (365 E MAIN ST, SWAINSBORO, GA 30401, (478) 268-4052) INDICATED THAT THE VEHICLE WOULD NEED TO BE DIAGNOSED TO REPAIR THE VEHICLE AND THEY ALSO STATED THAT THERE WAS NO RECALL TO COVER THE REPLACEMENT PART FOR THE REPAIR WHICH WAS UNACCEPTABLE TO THE CONTACT. THE VEHICLE WAS NOT REPAIRED YET. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS NOT AVAILABLE.
NHTSA ODI #11144617
93,209 miles · Oct 22, 2018
Visibility/wiper
THE FIRST TIME, MY VEHICLE WAS STATIONARY WHEN I TRIED TO OPERATE MY WIPERS AND THEY DID NOT WORK. I HAD THE ENTIRE WIPER TRANSMISSION REPLACED AND WITHIN 5 MONTHS, THEY STOPPED WORKING AGAIN, MID WIPE, DRIVING DOWN A CITY STREET, IN THE RAIN.
NHTSA ODI #11141948
57,000 miles · Oct 4, 2018
Visibility/wiper
DRIVING ON A FOUR LANE INTERSTATE AT 65 MPH WHEN MY WIPERS JUST STOPPED IN AN UPRIGHT POSITION.
NHTSA ODI #11133334
54,000 miles · Sep 26, 2018
Visibility/wiper
I WAS COMING HOME FROM RUNNING ERRANDS WHEN IT BEGAN TO RAIN HEAVILY. ALL OF THE SUDDEN, MY WINDSHIELD WIPERS QUIT WORKING IN THE UPRIGHT POSITION AND I HAD ZERO VISIBILITY. IT WAS ONE OF THE SCARIEST MOMENTS OF MY LIFE. I QUICKLY PUT ON MY HAZARD LIGHTS AND PULLED TO THE SIDE, HOWEVER, IF I HAD BEEN ON THE HIGHWAY OR MOVING AND…
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I WAS COMING HOME FROM RUNNING ERRANDS WHEN IT BEGAN TO RAIN HEAVILY. ALL OF THE SUDDEN, MY WINDSHIELD WIPERS QUIT WORKING IN THE UPRIGHT POSITION AND I HAD ZERO VISIBILITY. IT WAS ONE OF THE SCARIEST MOMENTS OF MY LIFE. I QUICKLY PUT ON MY HAZARD LIGHTS AND PULLED TO THE SIDE, HOWEVER, IF I HAD BEEN ON THE HIGHWAY OR MOVING AND A FASTER SPEED I HATE TO THINK OF WHAT WOULD HAVE HAPPENED. AFTER RESEARCHING THE PROBLEM ONLINE, I AM READING COUNTLESS STORIES OF EQUINOX OWNERS WHO HAVE HAD EXACTLY THE SAME SITUATION HAPPEN - THIS IS HORRIBLE AND CHEVY NEEDS TO STAND BY ITS PRODUCT AND RECALL THE WIPER TRANSMISSIONS ON ALL OF THE VEHICLES IN QUESTION.
NHTSA ODI #11131746
79,000 miles · Sep 25, 2018
Visibility/wiper
WHILE DRIVING IN THE RAIN ON A 2 LANE LOCAL ROAD, WHILE THE WIPERS WERE IN USE, THEY STOPPED WORKING IN MID-SWIPE. I HEARD A SOUND WHEN THIS HAPPENED. BOTH WIPERS WERE STUCK AND INOPERABLE IN THE MIDDLE OF THE WINDSHIELD. AFTER STOPPING, I WAS ABLE TO MOVE THE WIPERS TO THE FULL DOWN POSITION, BUT ONLY WITH SOME EFFORT. THE REAR…
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WHILE DRIVING IN THE RAIN ON A 2 LANE LOCAL ROAD, WHILE THE WIPERS WERE IN USE, THEY STOPPED WORKING IN MID-SWIPE. I HEARD A SOUND WHEN THIS HAPPENED. BOTH WIPERS WERE STUCK AND INOPERABLE IN THE MIDDLE OF THE WINDSHIELD. AFTER STOPPING, I WAS ABLE TO MOVE THE WIPERS TO THE FULL DOWN POSITION, BUT ONLY WITH SOME EFFORT. THE REAR WIPER WORKS FINE. THERE IS NO FUNCTION AT ALL ON THE FRONT WIPERS. THE FLUID SPRAY IS STILL FUNCTIONING, BUT THE WIPERS WILL NOT MOVE. I AM DISMAYED TO SEE THAT CHEVROLET IS VERY AWARE OF THIS PROBLEM, AND HAS A MULTI-YEAR RECALL FOR THIS VERY ISSUE IN CANADA, BUT ONLY HAS A RECALL ON MODEL YEAR 2013 IN THE US. MINE IS A 2014 WITH 79,000 MILES. EVEN MY LOCAL AUTO SERVICE SHOP IS FAMILIAR WITH THE ISSUE OF THE ROD CORRODING AND BREAKING, THUS RENDERING THE WIPERS INOPERABLE AND LEAVING DRIVERS IN A LIFE-THREATENING SITUATION, AS THIS PROBLEM ONLY OCCURS AS WE ARE USING THE WIPERS INCLEMENT WEATHER. EVERY DRIVER ON THE ROAD SHOULD BE CONCERNED.
NHTSA ODI #11131127
85,000 miles · Sep 22, 2018
Visibility/wiper
BOUGHT THE CAR IN APRIL 2017 63000 MILES, WINDSHIELD WHIPERS MOTOR WENT OUT FEB 2018. I WAS DRIVING IN THE RAIN AND THEY STOPPED WHILE DRIVING THE HIGHWAY. HAD TO PULL OVER AND WAIT TILL IT STOPPED. WENT TO THE DEALER SHIP SERVICE CENTER WAS INFORMED THE MOTOR WENT OUT.
NHTSA ODI #11130755
106,000 miles · Sep 13, 2018
Visibility/wiper
WHILE DRIVING DOWN THE INTERSTATE AT 70 MPH IN A HEAVY RAINSTORM MY WINDSHIELD WHIPERS JUST STOPPED WORKING. THEY STOPPED IN THE UPRIGHT POSITION. THIS IS VERY DANGEROUS AND LUCKLY I WAS ABLE TO PULL OVER BUT COULD NOT SEE OUT THE FRONT WINDOW BECAUSE THE RAIN WAS SO HARD. LOOKED IT UP AND FOUND THIS IS A COMMON THING AND HAS EV…
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WHILE DRIVING DOWN THE INTERSTATE AT 70 MPH IN A HEAVY RAINSTORM MY WINDSHIELD WHIPERS JUST STOPPED WORKING. THEY STOPPED IN THE UPRIGHT POSITION. THIS IS VERY DANGEROUS AND LUCKLY I WAS ABLE TO PULL OVER BUT COULD NOT SEE OUT THE FRONT WINDOW BECAUSE THE RAIN WAS SO HARD. LOOKED IT UP AND FOUND THIS IS A COMMON THING AND HAS EVEN BEEN RECALLED IN OTHER PLACES. WITH 2 KIDS UNDER THE AGE OF 3 IN THE CAR WITH ME THIS WAS REALLY SCARY.
NHTSA ODI #11129294
NHTSA investigations
2EA19005 · Front Wiper Transmission Inoperative
Opened Dec 13, 2019 · Closed Nov 28, 2022
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
RQ18002 · Windshield Wiper Transmission Failure
Opened Nov 2, 2018 · Closed Dec 19, 2019
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer; Visibility:windshield Wiper/washer:linkages; Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
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