IllustrationI WAS DRIVING IN THE HIGHWAY DURING A ICE/RAIN STORM WHEN MY WINDSHIELD WIPERS STOPED WORKING CAUSING A SERIOUS HAZARD SITUATION. GM HAS TO START FIXING THIS PROBLEM BEFORE SOMEONE CAUSES AN ACCIDENT AND SOMEONE DIES BEACUSE OF THIS. HOPE SOMETHING GETS DONE QUICK .
2014 Chevrolet Equinox
Owner reports · Recalls · Investigations
Similar to other model years
Owner complaints for the 2014 Chevrolet Equinox do not stand out strongly from the model-year median of 382.5.
About this comparison →How this year compares
Owner complaints by model year
Compare all Equinox years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
350–25K
5225–50K
7450–75K
9975–100K
96100–150K
16150K+
372 reports with mileage · 174 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Engine. Review the 217 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Visibility/wiper. Review the 167 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Electrical System. Review the 45 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
23 crash reports4 fire reports9 injury reports
Visibility/wiper complaints
167 reportsDRIVING 45 MPH DOWN A STREET IN A DOWNPOUR AT NIGHT. NO STREETLIGHTS ON THE ROAD. MY WIPER ARMS BOTH STOPPED MOVING. IMMEDIATELY LOST ABILITY TO SEE THE ROAD WHILE TRAVELING AT A GOOD SPEED. WAS ABLE TO VEER TOWARD THE MIDDLE OF THE ROAD AND SLOW DOWN TO 5 MPH, WHERE I WAS THEN ABLE TO SEE THE ROAD AGAIN. HAD TO DRIVE 6 MIL…
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DRIVING 45 MPH DOWN A STREET IN A DOWNPOUR AT NIGHT. NO STREETLIGHTS ON THE ROAD. MY WIPER ARMS BOTH STOPPED MOVING. IMMEDIATELY LOST ABILITY TO SEE THE ROAD WHILE TRAVELING AT A GOOD SPEED. WAS ABLE TO VEER TOWARD THE MIDDLE OF THE ROAD AND SLOW DOWN TO 5 MPH, WHERE I WAS THEN ABLE TO SEE THE ROAD AGAIN. HAD TO DRIVE 6 MILES AT 5 MPH TO GET HOME. TOOK CAR TO DEALERSHIP NEXT DAY AND DROPED IT OFF. TOLD THEM THE PROBLEM. WIPER TRANSMISSION BROKE. EXTENDED WARRENTEE TOOK CARE OF THE REPLACEMENT. BUT THIS CAR ONLY HAD 50K MILES ON IT AND ITS NOT BEEN DRIVEN HARD. VERY UNNERVING TO HAVE SOMETHING BREAK THAT ISN'T USED SO OFTEN. SEEMS LIKE A LOT OF THESE WIPER TRANSMISSIONS BREAK. RECALL SOON??
MID NOVEMBER 2018, MY WINDSHIELD WIPERS STOPPED WORKING. I AM A NURSE IN A CARDIAC CATHETERIZATION LAB, MY PAGER HAD GONE OFF, SO I ACTUALLY WAS DRIVING ON MY WAY TO THE HOSPITAL FOR SOMEONE HAVING A HEART ATTACK WHEN THIS HAPPENED. IT WAS POURING DOWN RAIN, I WAS ON A HIGHWAY BRIDGE WITH NO SHOULDER, WHEN MY WINDSHIELD WIPERS …
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MID NOVEMBER 2018, MY WINDSHIELD WIPERS STOPPED WORKING. I AM A NURSE IN A CARDIAC CATHETERIZATION LAB, MY PAGER HAD GONE OFF, SO I ACTUALLY WAS DRIVING ON MY WAY TO THE HOSPITAL FOR SOMEONE HAVING A HEART ATTACK WHEN THIS HAPPENED. IT WAS POURING DOWN RAIN, I WAS ON A HIGHWAY BRIDGE WITH NO SHOULDER, WHEN MY WINDSHIELD WIPERS JUST STOPPED WORKING. THEY WERE WORKING WHEN I LEFT MY HOUSE. THE RAIN WAS COMING DOWN HARD, SO WHEN MY WIPERS SUDDENLY STOPPED WORKING, I PANICKED. I NEARLY HIT A NEARBY CAR BECAUSE I COULD NOT SEE THROUGH THE DOWNPOUR. ONCE I GOT OFF THE BRIDGE, THERE WAS A SHOULDER TO PULL OFF TO. I TURNED MY CAR OFF, GOT OUT TO SEE IF SOMETHING HAD GOT CAUGHT IN THE WIPERS,NOTHING. I RESTARTED MY CARE TO SEE IF THE WIPERS WOULD WORK, THEY WOULDN'T. LUCKILY, I HAVE A COWORKER WHO LIVES A LITTLE FURTHER THAN ME WHO WOULD BE COMING DOWN THE SAME ROUTE WHO WAS ABLE TO PICK ME UP TO GET TO THE HOSPITAL. IT WAS NO LONGER RAINING WHEN I LATER THAT NIGHT, WAS DROPPED BACK OFF AT MY CAR. THE WIPERS STILL DID NOT WORK. I THOUGHT, MAYBE A FUSE OR SOMETHING BLEW. THAT DIDN'T SEEM TO ACTUALLY BE THE PROBLEM AFTER FURTHER RESEARCH AND ASSESSMENT. I REPLACED THE FUSE, THEY STILL DIDN'T WORK. I COULD MOVE THE WINDSHIELD WIPERS WITH THEM OFF, WHICH SEEMS TO SUGGEST THAT THE LINKAGE IS BROKEN OR THE MOTOR IS NOT WORKING.
THE WINDSHIELD WIPER TRANSMISSION ARM HAS BECOME DISCONNECTED FROM THE WIPER ARMS. THERE IS A RECALL ON 2013 MODELS. OBVIOUSLY THERE'S A PROBLEM WITH THIS YEAR ALSO. THE VEHICLE WAS IN THE DRIVEWAY, MY WIFE PUT THE WIPERS ON, HEARD A BANG NOISE AND THE WIPERS STOPPED MOVING.
DRIVING IN A HEAVY RAIN AT NIGHT ON THE HIGHWAY AND WIPERS SUDDENLY STOPPED CREATING A HAZZARD NOT ONLY FOR ME BUT ALL DRIVERS NEARBY. CHEVROLET WON'T ACCEPT RESPONSIBILITY FOR REPAIR OF THIS KNOWN ISSUE ON MY 4 YEAR OLD, 38,000 MILE CAR.
I WAS DRIVING AT 45 MPH ON A 4 LANE ROAD DURING AT NIGHT DURING A BAD RAIN STORM WHEN THE WINDSHIELD WIPERS STOPPED SUDDENLY WITH NO WARNING AT ALL. HAD TO PULL OFF THE ROAD AND PUT THE EMERGENCY BLINKERS ON. THIS WAS VERY SCARY AND AN EXTREMELY DANGEROUS SITUATION. WAITED ON THE SHOULDER OF THE ROAD UNTIL A POLICE OFFICER ARRIV…
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I WAS DRIVING AT 45 MPH ON A 4 LANE ROAD DURING AT NIGHT DURING A BAD RAIN STORM WHEN THE WINDSHIELD WIPERS STOPPED SUDDENLY WITH NO WARNING AT ALL. HAD TO PULL OFF THE ROAD AND PUT THE EMERGENCY BLINKERS ON. THIS WAS VERY SCARY AND AN EXTREMELY DANGEROUS SITUATION. WAITED ON THE SHOULDER OF THE ROAD UNTIL A POLICE OFFICER ARRIVED AND ESCORTED ME TO A PARKING LOT; SHE SAID IT WAS TOO DANGEROUS TO STAY ON THE SHOULDER ON SUCH A BUSY ROAD. THE CAR HAS ABOUT 75,000 MILES AND HAS BEEN REGULARLY SERVICED AT THE DEALERS SINCE ITS PURCHASE. THE DEALER REPLACED THE FRONT WIPER ASSEMBLY AT A COST OF ABOUT $400. I ASSUMED THAT THIS WAS A MANUFACTURERS DEFECT, SINCE THE CAR IS ONLY 4 YEARS OLD BUT THE SERVICE MANAGER SAID IT WASN'T, AND THERE WAS NO RECALL FOR THIS PROBLEM. IF IT WASN'T A DEFECTIVE PART, IS THIS SOMETHING I CAN EXPECT TO RECUR EVERY 4 YEARS?? I HAVE RECEIVED NO GOOD ANSWERS FROM THE SERVICE MANAGER. BUT I WENT TO THE WEB AND FOUND A COUPLE DOZEN PF REPORTS FOR THIS EXACT PROBLEM WITH THIS CAR (HTTP://WWW.CARPROBLEMZOO.COM/CHEVROLET/EQUINOX/2014/WIPER-PROBLEMS.PHP). I'VE NEVER HAD THE WIPERS JUST STOP WORKING LIKE THIS ON ANY CAR I HAVE EVER OWNED IN MY 50 YEARS OF OWNING CARS. THIS DEFECTIVE FRONT WIPER ASSEMBLY NEEDS TO BE ADDRESSED AS A SAFETY ISSUE AND OTHER MOTORISTS WARNED OF THE DANGER.
WHILE DRIVING DOWN THE HIGHWAY IN A RAIN STORM THE DRIVER SIDE WINDSHIELD WIPER SUDDENLY STOPPED WORKING FORCING ME TO FIND A SAFE PATH OFF THE ROAD AND PULL OVER UNTIL THE STORM STOPPED. UPON INSPECTION IT SEEMS THE BALL JOINT POPPED OFF THE PLASTIC BUSHING CAUSING THE DRIVER SIDE WIPER TO NOT MOVE.
DRIVING HOME FROM WORK AT 2 AM IN THE RAIN AND MY WINDSHIELD WIPERS SUDDENLY STOPPED CAUSING COMPLETE LOSS OF VISIBILITY ON THE HIGHWAY. ALMOST LOST CONTROL AND HAD TO PULL OVER. APPARENTLY THIS IS A KNOWN ISSUE BUT GM WILL NOT COVER THE REPAIR ON MY 4 YEAR OLD, 38,000 MILE SUV.
MY WIPERS QUIT WORKING DRIVING HOME FROM WORK YESTERDAY. IT WAS RAINING PRETTY HARD! THANKFULLY NO ONE WAS HURT. UPON FURTHER INSPECTION THE TRANSMISSION BUSHING HAS RUSTED AWAY COMPLETELY CAUSING MY WIPERS TO QUIT WORKING ALTOGETHER
DRIVING IN VERY HEAVY RAIN AROUND 5:30AM, SO ALSO VERY DARK OUT. WINDSHIELD WIPERS ON AUTO, MEDIUM-HIGH SPEED. GOING AROUND 30MPH AND HEAR A MODERATELY LOUD "CLUNK" COME FROM AREA IN FRONT OF DASHBOARD AND STEERING WHEEL. SUDDENLY MY WIPERS NO LONGER WORKED, AND WITHIN SECONDS IT WAS IMPOSSIBLE TO SEE OUT OF MY WINDSHIELD. I HAD…
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DRIVING IN VERY HEAVY RAIN AROUND 5:30AM, SO ALSO VERY DARK OUT. WINDSHIELD WIPERS ON AUTO, MEDIUM-HIGH SPEED. GOING AROUND 30MPH AND HEAR A MODERATELY LOUD "CLUNK" COME FROM AREA IN FRONT OF DASHBOARD AND STEERING WHEEL. SUDDENLY MY WIPERS NO LONGER WORKED, AND WITHIN SECONDS IT WAS IMPOSSIBLE TO SEE OUT OF MY WINDSHIELD. I HAD TO LITTERALLY STICK MY HEAD OUT OF MY DRIVER SIDE WINDOW AND LOOK FOR A SIDE ROAD/DRIVEWAY TO PULL OVER AT, NOT EASY IN THE DARK WITH HEAVY RAIN. TURNS OUT THE SOUND CAME FROM JUST UNDER MY WIPER ARMS, WHICH BECAME DISCONNECTED FROM THE WIPER MOTOR, AS THE LINKAGE ARM POPPED OFF AT ONE OF THE PLASTIC BUSHING BALL JOINTS. I WAS DRIVING ON A WELL-PAVED CITY STREET, WITH NO HARSH BUMPS OR POT-HOLES, LINKAGE ARM DISCONNECTED JUST FROM USE OF THE WIPERS. THANKFULLY I WASN'T GOING 75MPH ON A HIGHWAY OR THIS COULD HAVE BEEN FAR WORSE. I HAD TO SIT ON THE SIDE OF THE ROAD AND WAIT FOR A FRIEND TO COME PICK ME UP, CAR WAS LEFT THERE UNTIL THAT AFTERNOON WHEN IT WAS DAYLIGHT OUT AND HAD STOPPED RAINING. AFTER INSPECTION, I WAS ABLE TO MANUALLY MOVE MY WIPER ARMS, MY FIRST SIGN THAT THEY WERE NO LONGER CONNECTED TO ANYTHING. I'VE TRIED A COUPLE DIFFERENT PLASTIC BUSHING REPLACEMENTS, NONE OF WHICH LASTED LONGER THAN A DAY BEFORE THE LINKAGE ARM FELL OFF AGAIN. I AM CURRENTLY BEING "FORCED" INTO BUYING A WHOLE NEW WIPER TRANSMISSION. NOT PLEASED, THIS MASSIVE SAFETY ISSUE IS COSTING ME MONEY TO FIX, AND NOT EVEN PERMANENTLY AS A NEW WIPER TRANSMISSION WILL LIKELY HAVE THE EXACT SAME ISSUE. AND, THE ONLY TIME THIS LINKAGE ISSUE WILL OCCUR AND CAUSE A FAILURE, IS WHEN I NEED THE USE THE WIPER TO ACTUALLY SEE.
Official recalls
122V165000 · Visibility:windshield Wiper/washer:motor
Mar 17, 2022
General Motors, LLC (GM) is recalling certain 2014-2015 Chevrolet Equinox and GMC Terrain vehicles. The ball joints in the windshield wiper module may corrode, causing one or both windshield wipers to fail.
Consequence & remedy
Consequence: Inoperative windshield wipers can reduce visibility in certain driving conditions, increasing the risk of a crash.
Remedy: Dealers will inspect the wiper module, and repair or replace it as necessary, free of charge. Interim owner notification letters informing owners of the safety risk were mailed on April 21, 2022. Owner notification letters were mailed on October 25, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020 and GMC customer service at 1-800-462-8782. GM's number for this recall is N212352530.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA19005 · Front Wiper Transmission Inoperative
Opened Dec 13, 2019 · Closed Nov 28, 2022
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
RQ18002 · Windshield Wiper Transmission Failure
Opened Nov 2, 2018 · Closed Dec 19, 2019
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer; Visibility:windshield Wiper/washer:linkages; Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.