IllustrationIDLING ROUGH AND STALLING AT RED LIGHTS OR WHEN IN REVERSE. CHECK ENGINE LIGHT IS ON WITH CODESP0010 AND P0011. REPLACING VARIABLE VALVE TIMING SOLENOID DID NOT FIX THE ISSUE.OIL LEVEL IS GOOD. APPROXIMATELY 72,000 MILES.
2014 Chevrolet Equinox
Owner reports · Recalls · Investigations
Similar to other model years
Owner complaints for the 2014 Chevrolet Equinox do not stand out strongly from the model-year median of 382.5.
About this comparison →How this year compares
Owner complaints by model year
Compare all Equinox years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
350–25K
5225–50K
7450–75K
9975–100K
96100–150K
16150K+
372 reports with mileage · 174 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Engine. Review the 217 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Visibility/wiper. Review the 167 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Electrical System. Review the 45 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
23 crash reports4 fire reports9 injury reports
Power Train complaints
40 reportsGREETINGS, WE PURCHASED A USED CHEVY EQ. A FEW MONTHS AGO AT 59000 MILES FOR MY WIFE, CURRENTLY 60000. SINCE I BOUGHT IT THE ENGINE HAS RATTLING/CLICKING NOISE. I BOUGHT THE VEHICLE WITH A REBUILT TITLE FROM AN INDIVIDUAL AND THE NOISE WASN'T THAT BAD. I THOUGHT IT WAS BECAUSE OF OLD OIL AND HADN'T SUSPECTED SUCH AN ENGINE PR…
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GREETINGS, WE PURCHASED A USED CHEVY EQ. A FEW MONTHS AGO AT 59000 MILES FOR MY WIFE, CURRENTLY 60000. SINCE I BOUGHT IT THE ENGINE HAS RATTLING/CLICKING NOISE. I BOUGHT THE VEHICLE WITH A REBUILT TITLE FROM AN INDIVIDUAL AND THE NOISE WASN'T THAT BAD. I THOUGHT IT WAS BECAUSE OF OLD OIL AND HADN'T SUSPECTED SUCH AN ENGINE PROBLEM. I AM A MECHANICAL ENGINEER MYSELF AND COULDN'T THINK THAT AN ENGINE WOULD HAVE A DEFECT WHICH AFFECTS ALL OF THESE CHEVY VEHICLES SO I PURCHASED IT. TODAY I CONTACTED CHEVY CUSTOMER SERVICE AND EXPLAINED THE PROBLEM. I WAS TOLD THAT THEY RECEIVE TOO MANY SAME COMPLAINTS. HOWEVER, THERE IS NO RECALL RELATED TO 2014 YEAR MODELS AND SINCE IT WENT TO SALVAGE CONDITION THAT IT IS NOW OUT WARRANTY.MY CAR HAD A FRONT BUMPER ACCIDENT, AND NO RADIATOR OR ENGINE ISSUE AFTER THE ACCIDENT. SO IT IS DEFINITELY RELATED TO A DEFECTED ENGINE. ALTHOUGH THE POWERTRAIN IS PROTECTED UP TO 100K MILES, DUE TO THE TITLE STATUS THE OWNER HAS TO PAY FOR ALL THE EXPENSES. I WAS TOLD THAT, IF IT HAD A RECALL, REGARDLESS OF TITLE STATUS THEY WOULD REPAIR IT. THEY USED A VERY BAD DEFECTED ENGINE IN THEIR VEHICLES AND DID NOT ISSUE A RECALL. THERE ARE TOO MANY SIMILAR COMPLAINTS POSTED ON WEBSITES BY UPSET OWNERS, BUT THEY STILL DO NOT ISSUE A RECALL IN ORDER NOT TO COVER THIS PROBLEM. I AM VERY REGRET THAT I PURCHASED A GM VEHICLE. I WILL NEVER AGAIN. CAN NHTSA DO SOMETHING ABOUT IT, BECAUSE THESE ENGINES ARE REALLY DANGEROUS ON THE ROADS. PEOPLE POSTED THE SAME PROBLEM ABOUT THEIR CAR WHICH HAVE ONLY 8 TO 20K MILES IN THEM. THE VEHICLE MAKES THIS RATTLING NOISE ON IDLE, ON REVERSE GEAR VERY MUCH AND LOSES SO MUCH POWER BETWEEN 20-55 MPH, DOES NOT ACCELERATE PROPERLY AND THE NOISE IS INCREASED DURING ACCELERATION. IT WAS ADDRESSED AS TIMING CHAIN ISSUE. THE ENGINE BURNS OIL. THANK YOU.
DRIVING DOWN HIGHWAY AND REDUCED ENGINE POWER LIGHT COMES ON, ELECTRIC STABILITY CONTROL COMES ON CHECK ENGINE LIGHT. CAR SLOWS FROM 70MPH TO 20MPH. STARTS SMELLING VERY HOT.
THE THE SERVICE TRACTION CONTROL SERVICE STABILITRAK LIGHTS WITH THE ENGINE LIGHT CAME ON AND I LOST ENGINE POWER AND WAS "REDUCED POWER." THIS WAS WHILE DRIVING SLOWLY GETTING UP TO SPEED. HAPPENED AGAIN A FEW DAYS LATER WHEN GOING ABOUT 40 MPH AND I COULD NOT GO ANY FASTER, I HAD TO PULL OVER AND STOP DRIVING. PARKED THE CAR F…
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THE THE SERVICE TRACTION CONTROL SERVICE STABILITRAK LIGHTS WITH THE ENGINE LIGHT CAME ON AND I LOST ENGINE POWER AND WAS "REDUCED POWER." THIS WAS WHILE DRIVING SLOWLY GETTING UP TO SPEED. HAPPENED AGAIN A FEW DAYS LATER WHEN GOING ABOUT 40 MPH AND I COULD NOT GO ANY FASTER, I HAD TO PULL OVER AND STOP DRIVING. PARKED THE CAR FOR 3 HOURS THEN IT WAS FINE. STILL NOT CLEAR AS TO WHAT CAUSED THIS. ENGINE LIGHT IS STILL ON.
THE ENGINE DIED WHEN STOPPED AT A LIGHT. THIS HAPPENED AFTER DRIVING A FEW MINUTES. WITHIN A WEEK, IT STARTED HAPPENING MORE AND MORE OFTEN, THE ENGINE WOULD JUST DIE WHEN STOPPED AT A LIGHT OR JUST STARTING AFTER BEING STOPPED. THE CHECK ENGINE LIGHT CAME ON AFTER A FEW DAYS. ALSO, A COUPLE TIMES LAST WINTER ON COLD DAYS THE…
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THE ENGINE DIED WHEN STOPPED AT A LIGHT. THIS HAPPENED AFTER DRIVING A FEW MINUTES. WITHIN A WEEK, IT STARTED HAPPENING MORE AND MORE OFTEN, THE ENGINE WOULD JUST DIE WHEN STOPPED AT A LIGHT OR JUST STARTING AFTER BEING STOPPED. THE CHECK ENGINE LIGHT CAME ON AFTER A FEW DAYS. ALSO, A COUPLE TIMES LAST WINTER ON COLD DAYS THE ENGINE RAN REALLY ROUGH FOR THE FIRST FEW SECONDS AFTER STARTING. I TOOK IT TO A DEALER AND THEY REPLACED THE CAM SHAFT ACTUATOR SOLENOID VALVE. I GOOGLED AND FOUND THE 2011 EQUINOX WAS RECALLED (11195A) FOR WHAT SOUNDS LIKE THE SAME PROBLEM. THE VEHICLE HAS LESS THAN 30,000 MILES AND HAD REGULAR OIL CHANGES.
TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. WHILE DRIVING 25 MPH, THE VEHICLE DOWNSHIFTED AND LUNGED FORWARD WITHOUT WARNING. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 44,644.
I TURNED MY VEHICLE OFF TO GET GAS AND WHEN I STARTED MY VEHICLE BACK UP, THE HEATING, AIR CONDITIONING, DEFROST, RADIO CONTROLS AND THE CENTER INSTRUMENT PANEL LIGHTS HAD ALL BECOME INOPERATIVE. EVERYTHING STAYED INOPERATIVE FOR 2 DAYS. ON THE THIRD DAY, I WAS GETTING READY TO LEAVE AND STARTED MY VEHICLE UP BUT THEN REALIZED I…
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I TURNED MY VEHICLE OFF TO GET GAS AND WHEN I STARTED MY VEHICLE BACK UP, THE HEATING, AIR CONDITIONING, DEFROST, RADIO CONTROLS AND THE CENTER INSTRUMENT PANEL LIGHTS HAD ALL BECOME INOPERATIVE. EVERYTHING STAYED INOPERATIVE FOR 2 DAYS. ON THE THIRD DAY, I WAS GETTING READY TO LEAVE AND STARTED MY VEHICLE UP BUT THEN REALIZED I FORGOT SOMETHING AND TURNED MY CAR OFF. I RETURNED TO MY VEHICLE TO RESTART IT BUT THE VEHICLE WOULD NOT START. THE CENTER INSTRUMENT PANEL LIGHTS AND RADIO CONTROLS SUDDENLY RETURNED WORKING BUT EVERYTHING ELSE THAT HAD BEEN INOPERATIVE (THE DEFROST, A/C AND HEATING), STAYED INOPERATIVE AND MY VEHICLE NOW SHOWED THE MESSAGE "SERVICE POWER STEERING" UNDER THE GAS GAUGE. I ATTEMPTED TO START THE VEHICLE A DAY LATER BUT NOTHING HAD CHANGED AND IT WOULD NOT START. THE VEHICLE WAS STATIONARY WHEN ANYTHING HAD BECOME INOPERATIVE ON THE VEHICLE.
TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. WHEN THE CONTACT ATTEMPTED TO DRIVE THE VEHICLE, THE TRANSMISSION FAILED. THE VEHICLE WAS TOWED TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000. THE VIN WAS NOT AVAILABLE.
MY HUSBAND AND I BOUGHT BRAND NEW 2014 CHEVROLET EQUINOX. THINKING THAT THIS WOULD BE AN INVESTMENT AS A RELIABLE AND SAFE FAMILY CAR, IT HAS BEEN NOTHING BUT A HEADACHE. IT CURRENTLY HAS LESS THAN 60K MILES AND IT HAS ENGINE FAILURE PROBLEMS AND ISN'T DRIVE-ABLE... THE ENGINE UNEXPECTEDLY LOST POWER WHILE MY HUSBAND WAS DRIVI…
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MY HUSBAND AND I BOUGHT BRAND NEW 2014 CHEVROLET EQUINOX. THINKING THAT THIS WOULD BE AN INVESTMENT AS A RELIABLE AND SAFE FAMILY CAR, IT HAS BEEN NOTHING BUT A HEADACHE. IT CURRENTLY HAS LESS THAN 60K MILES AND IT HAS ENGINE FAILURE PROBLEMS AND ISN'T DRIVE-ABLE... THE ENGINE UNEXPECTEDLY LOST POWER WHILE MY HUSBAND WAS DRIVING DOWN THE 91 FREEWAY FROM IRVINE TO RIVERSIDE AROUND 70 MPH. THE ENGINE LITERALLY SLOWED TO ABOUT 10-15 MPH. MY HUSBAND IS A DECORATED MARINE CORPS WAR VETERAN WHO HAS SURVIVE THREE TOURS IN AFGHANISTAN, WHO WOULD HAVE THOUGHT THAT A HUMDRUM COMMUTE TO WORK ALMOST COST HIM HIS LIFE. AND NOW THE CHECK ENGINE LIGHT IS ON AND I AM TOO AFRAID TO DRIVE IT. THIS LIFE THREATENING SITUATION IS ONLY THE MOST SIGNIFICANT SOMETIMES THE CAR GET STUCK IN BACK UP CAM MODE OR THE RADIO SHUT OFF RANDOMLY AND REFUSES TO COME BACK ON. IF I AM GOING UP A HILL OR A MOUNTAIN THE CAR WON'T GO OVER 40 MPH, AND I CAN'T TRADE IT IN CAUSE I OWE MORE THAN WHAT THE CAR IS WORTH.
TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. THE CONTACT STATED WHILE DRIVING AT 20 MPH, THE VEHICLE SUDDENLY LOST ALL POWER AND STARTED ROLLING BACKWARDS WHILE IN DRIVE. THE FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. TH…
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TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. THE CONTACT STATED WHILE DRIVING AT 20 MPH, THE VEHICLE SUDDENLY LOST ALL POWER AND STARTED ROLLING BACKWARDS WHILE IN DRIVE. THE FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE MILEAGE WAS 100,000. THE VIN WAS NOT AVAILABLE.
Official recalls
122V165000 · Visibility:windshield Wiper/washer:motor
Mar 17, 2022
General Motors, LLC (GM) is recalling certain 2014-2015 Chevrolet Equinox and GMC Terrain vehicles. The ball joints in the windshield wiper module may corrode, causing one or both windshield wipers to fail.
Consequence & remedy
Consequence: Inoperative windshield wipers can reduce visibility in certain driving conditions, increasing the risk of a crash.
Remedy: Dealers will inspect the wiper module, and repair or replace it as necessary, free of charge. Interim owner notification letters informing owners of the safety risk were mailed on April 21, 2022. Owner notification letters were mailed on October 25, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020 and GMC customer service at 1-800-462-8782. GM's number for this recall is N212352530.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA19005 · Front Wiper Transmission Inoperative
Opened Dec 13, 2019 · Closed Nov 28, 2022
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
RQ18002 · Windshield Wiper Transmission Failure
Opened Nov 2, 2018 · Closed Dec 19, 2019
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer; Visibility:windshield Wiper/washer:linkages; Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.