NHTSA owner reports · September 18, 2026 snapshot.
Engine complaints
217 reportsClear category filter120,000 miles · Jan 8, 2024
Engine
The contact owns a 2014 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The contact stated that the vehicle failed to restart. The vehicle was towed to an independent mechanic where the vehicle was diagnosed with a failed timing chain. The contact was informed that…
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The contact owns a 2014 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The contact stated that the vehicle failed to restart. The vehicle was towed to an independent mechanic where the vehicle was diagnosed with a failed timing chain. The contact was informed that the timing chain needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 120,000.
NHTSA ODI #11564268
Mileage unknown · Jan 4, 2024
Engine
The contact owns a 2014 Chevrolet Equinox. The contact stated that while driving at various speeds, the vehicle made an abnormal sound. The contact stated while her daughter was driving approximately 25 MPH, the vehicle made an abnormal sound. The contact's daughter pulled into a parking lot, where the vehicle made an abnormal c…
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The contact owns a 2014 Chevrolet Equinox. The contact stated that while driving at various speeds, the vehicle made an abnormal sound. The contact stated while her daughter was driving approximately 25 MPH, the vehicle made an abnormal sound. The contact's daughter pulled into a parking lot, where the vehicle made an abnormal clunking sound and stalled. The contact stated that her daughter attempted to restart the vehicle; however, the vehicle jerked and failed to restart. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the engine had seized and needed to be replaced. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was unknown.
NHTSA ODI #11563628
120,000 miles · Dec 18, 2023
Engine
The contact owns a 2014 Chevrolet Equinox. The contact stated that while his wife was driving at an undisclosed speed, the vehicle was stopped, and the vehicle was parked at a local shopping center while shopping. Upon returning to the vehicle, the contact's wife attempted to start the vehicle, however the vehicle failed to star…
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The contact owns a 2014 Chevrolet Equinox. The contact stated that while his wife was driving at an undisclosed speed, the vehicle was stopped, and the vehicle was parked at a local shopping center while shopping. Upon returning to the vehicle, the contact's wife attempted to start the vehicle, however the vehicle failed to start. The vehicle was towed to an independent mechanic where it was diagnosed with a failed timing chain. The contact was informed that the timing chain needed to be replaced. The contact also stated that on several occasions while the contact was driving, the vehicle stalled and lost motive power. The contact stated that he was able to restart the vehicle and drive to his destination. The failure had been reoccurring for approximately six months. The manufacturer was made aware of the failure. The failure mileage was approximately 120,000. The VIN was unavailable.
NHTSA ODI #11560756
Mileage unknown · Nov 30, 2023
Engine
The motor burns oil really fast I go through about a quart a week there are problems with motor I've had my mechanics check it out and they say that the rings need to be replaced but also I've been reading in and everybody's everybody else has your same year models have the mechanics that said that the wrong pistons and rings ar…
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The motor burns oil really fast I go through about a quart a week there are problems with motor I've had my mechanics check it out and they say that the rings need to be replaced but also I've been reading in and everybody's everybody else has your same year models have the mechanics that said that the wrong pistons and rings are in the motors which is why we are burning so much oil I have kept up on the maintenance I've done everything I was so sweet doing but it's going it's damaging the motor having the wrong parts and motor
NHTSA ODI #11557771
Mileage unknown · Nov 15, 2023
EnginePower TrainSteering
HAS BAD STEERING RACK THAT SHOULD OF NEVER GONE BAD and the exhaust resignatior rotted out which should never happen
NHTSA ODI #11555213
Mileage unknown · Nov 3, 2023
Engine
“Check engine” light came on recently (September 30th) accompanied by a rattling noise and smell of something burning inside the vehicle. Stopped at O’Reilly’s Auto Parts to have them pull the code before heading to auto shop. Code pulled was P0014 stating issue with exhaust camshaft. Took vehicle to Techway Automotive shop for …
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“Check engine” light came on recently (September 30th) accompanied by a rattling noise and smell of something burning inside the vehicle. Stopped at O’Reilly’s Auto Parts to have them pull the code before heading to auto shop. Code pulled was P0014 stating issue with exhaust camshaft. Took vehicle to Techway Automotive shop for diagnostic and let them know the code that was pulled at O’Reilly’s. Mechanic completed diagnostic and stated vehicle is consuming oil rapidly causing the engine pistons to “come apart”, specifically the piston rings and seals due to the high oil consumption and that the engine will give out sooner or later, worse case scenario the engine will blow or will cause a fire. Mechanic stated this is a common issue with these vehicles and it cannot be repaired, only complete engine replacement will “fix” the issue but would still require frequent oil level checks every 1000 miles or less. Burning smell and loss of power is very concerning to myself and passengers safety. I have found multiple accounts from others with the same year, make, model and engine type dealing with the same issues or worse. Several have already experienced the worst of it which is their engine catching fire. I was unaware of this being an ongoing issue until it happened to me and I started finding all of these other accounts of the same issues but no sign of recall for this vehicle even though there appear to have been recalls and class action suits filed for older and newer vehicles of the same make and model with similar issues. This needs to be addressed and repaired or fully compensated by the manufacturer since they have been aware of this problem since their 2010 models.
NHTSA ODI #11553329
Mileage unknown · Oct 9, 2023
Engine
Purchased car used in April 2020. Noticed the first month issues with oil consumption. In December 2020 the dealership replaced the motor with a “new” motor and the car also needed a new catalytic converter. Warranty on “new motor” was 3 month or 3,000 mile warranty. Car mileage was 121,000 when motor was replaced. Now moto…
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Purchased car used in April 2020. Noticed the first month issues with oil consumption. In December 2020 the dealership replaced the motor with a “new” motor and the car also needed a new catalytic converter. Warranty on “new motor” was 3 month or 3,000 mile warranty. Car mileage was 121,000 when motor was replaced. Now motor is at around 150,000 and motor stopped while driving. Everything in the car completely shut down on me while I was on the road. Both motors would consume all my oil within 1,000 miles. No one could tell me where the oil was going or what was continuing to happen to the catalytic converters. Purchased a brand new motor with 0 miles on it for $5,800 not counting cost to have it installed. Also had to purchase another catalytic converter. Since I have purchased this car no low oil light or anything to warn me about the oil has never came on in the car. One time 700 miles after changing the oil, I checked the oil on my own, no lights or anything, and there was not a drop of oil in the car. This car is dangerous. People need to be warned before they purchase one that there are no warnings on the oil or the motors. This car has been a nightmare since I purchased it and I’m stuck with it because of being “upside down” on the vehicle and having to pay out of pocket for so many repairs.
NHTSA ODI #11549043
Mileage unknown · Oct 9, 2023
EngineFuel/propulsion SystemPower Train
My car is sucking my oil extremely fast and my gas Mileage sucks I'm in and out of the shop several times for the same thing because my car likes to jerk me around. Ever since I got it in 2021 one, now it's 2023 and still to this day. It doesn't, they? Can't find out why. It's a big safty issue does it even going 70 on the freew…
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My car is sucking my oil extremely fast and my gas Mileage sucks I'm in and out of the shop several times for the same thing because my car likes to jerk me around. Ever since I got it in 2021 one, now it's 2023 and still to this day. It doesn't, they? Can't find out why. It's a big safty issue does it even going 70 on the freeway
NHTSA ODI #11548942
106,000 miles · Oct 6, 2023
Engine
The contact owns a 2014 Chevrolet Equinox. The contact stated while driving approximately 65 MPH, the vehicle lost motive power and stalled. The vehicle failed to restart and was later towed to an independent mechanic to be diagnosed. The contact was informed that the engine was faulty and needed to be replaced. The vehicle was …
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The contact owns a 2014 Chevrolet Equinox. The contact stated while driving approximately 65 MPH, the vehicle lost motive power and stalled. The vehicle failed to restart and was later towed to an independent mechanic to be diagnosed. The contact was informed that the engine was faulty and needed to be replaced. The vehicle was not repaired. The local dealer and the manufacturer were not notified of the failure. The failure mileage was 106,000.
NHTSA ODI #11548677
134,972 miles · Sep 19, 2023
EngineFuel/propulsion SystemVehicle Speed Control
My vehicle has all symptoms of the timing chain slipping or being loose. Just as millions of others who owns a chevy equinox with a 2.4 motor. Drives like crap, stalls out unexpectedly, which is very dangerous, exhaust fumes enter cabin of vehicle, toxicity to lungs. Extreme fuel intake consumption, erotic idle issues, extreme o…
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My vehicle has all symptoms of the timing chain slipping or being loose. Just as millions of others who owns a chevy equinox with a 2.4 motor. Drives like crap, stalls out unexpectedly, which is very dangerous, exhaust fumes enter cabin of vehicle, toxicity to lungs. Extreme fuel intake consumption, erotic idle issues, extreme oil consumption all these issues have progressively gotten worse. This is very much a safety hazard in more than ONE way! GM needs to be held responsible and FIX THEIR problem selling such faulty and pitiful parts to their customers. After this I will NEVER own a chevy again. HIGHLY disappointed! Fixing a timing chain issue is NOT cheap, nor should it be the responsibility of any chevy equinox owner seeing as how there are so many other people who share the SAME issue, like duh. obviously, this is a manufacturer defect. HOW HAS THIS NOT BEEN RECALLED YET??????? This issue is a safety risk hazard to the customers of this vehicle. Obviously, the timing chains in these 2.4 motors of all years of equinox's are defective and GMC are the ones who need to be held responsible and fix THEIR mistakes, this is ridiculous, how has a recall not happened, there are millions of people with the SAME COMPLAINT???
NHTSA ODI #11545357
NHTSA investigations
2EA19005 · Front Wiper Transmission Inoperative
Opened Dec 13, 2019 · Closed Nov 28, 2022
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
RQ18002 · Windshield Wiper Transmission Failure
Opened Nov 2, 2018 · Closed Dec 19, 2019
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer; Visibility:windshield Wiper/washer:linkages; Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
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