NHTSA owner reports · September 18, 2026 snapshot.
Engine complaints
217 reportsClear category filter75,000 miles · Aug 27, 2019
EnginePower TrainVisibility/wiper
WHILE DRIVING ON THE INTERSTATE DURING A RAINSTORM AND USING THE WIPERS AT HIGH SPEED THE WIPER TRANSMISSION LINKAGE DISENGAGED AND OPERATION IMMEDIATELY CEASED. VISIBILITY WAS COMPLETELY ZERO AND VERY NERVE RACKING WHEN YOU ARE DRIVING AT A HIGHER RATE OF SPEED. WHILE ON THE HIGHWAY THE VEHICLE WENT INTO LIMP HOME MODE AND …
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WHILE DRIVING ON THE INTERSTATE DURING A RAINSTORM AND USING THE WIPERS AT HIGH SPEED THE WIPER TRANSMISSION LINKAGE DISENGAGED AND OPERATION IMMEDIATELY CEASED. VISIBILITY WAS COMPLETELY ZERO AND VERY NERVE RACKING WHEN YOU ARE DRIVING AT A HIGHER RATE OF SPEED. WHILE ON THE HIGHWAY THE VEHICLE WENT INTO LIMP HOME MODE AND THE CHECK ENGINE LIGHT CAME ON. THE CALL SHAFT ACTUATORS HAD FAILED AND WERE SUBSEQUENTLY REPLACED. THE 2.4L ECOTEC ENGINE CONSUMES AN ABNORMAL AMOUNT OF OIL. MORE THAN 1 QUART PER THOUSAND MILES. MILAGE IS APPROXIMATELY 75,000 MILES. ALSO HAS INTERMITTENT HESITATION WHEN ACCELERATING WITH A DISTINCT "JERK". ACCELERATOR POSITION SENSOR FAILED AT 35K MILES.
NHTSA ODI #11246746
114,000 miles · Aug 22, 2019
Engine
WHILE DRIVING ENGINE LIGHT COMES ON AND A LOT OF NOISE. STOPED CHECK ENGINE, OIL WAS LEAKING FROM HEADERS. NOW NEED NEW ENGINE, MAINTENANCE SHOP THINKS IT WAS CAUSED BY TIMING CHAIN.
NHTSA ODI #11245844
Mileage unknown · Aug 21, 2019
Engine
OIL CONSUMPTION ISSUE: MY CAR KEEPS LOSING OIL SHORTLY AFTER I GET AN OIL CHANGE. I DON'T EVEN KNOW ITS LOW UNTIL I HEAR MY ENGINE RATTLING. THE LAST TIME IT WAS CHECKED BY JIFFY LUBE, I HAD TO PAY TO HAVE OIL ADDED AND I'M NOT DUE FOR ANOTHER OIL CHANGE (AUG 8, 2019) UNTIL THE END OF AUGUST 2019. NO LIGHT OR INDICATOR COMES…
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OIL CONSUMPTION ISSUE: MY CAR KEEPS LOSING OIL SHORTLY AFTER I GET AN OIL CHANGE. I DON'T EVEN KNOW ITS LOW UNTIL I HEAR MY ENGINE RATTLING. THE LAST TIME IT WAS CHECKED BY JIFFY LUBE, I HAD TO PAY TO HAVE OIL ADDED AND I'M NOT DUE FOR ANOTHER OIL CHANGE (AUG 8, 2019) UNTIL THE END OF AUGUST 2019. NO LIGHT OR INDICATOR COMES ON TO LET ME KNOW MY OIL IS LOW. I REPORTED THIS TO MY DEALER (JEFF WYLER- OHIO) ON SEVERAL OCCASIONS AND THEY SAID THERE IS NO RECALL ON MY YEAR AND THEY WOULD HAVE TO GIVE ME A PRICE ON INSERTING PISTON RINGS OR SOMETHING TO THAT NATURE. HOW AM I RESPONSIBLE FOR THIS ISSUE WHEN GM KNEW ABOUT THE ISSUE AND THE LAWSUIT COVERS EQUINOX FOR 2012-2017? HOWEVER, IT IS LOW EACH TIME THEY SERVICE MY CALL AND EVEN WHEN I JUST WENT TO HAVE A LIGHT BULB REPLACED, I WAS DOWN 2 QUARTS AND NOT DUE FOR ANOTHER OIL CHANGE FOR 2 MONTHS. I PURCHASED THIS VEHICLE BRAND NEW IN 2014 AND THERE IS NO WAY I SHOULD EVER BE SHORT ON OIL - MY OIL IS CHANGED AS REQUIRED TO BE COVERED UNDER MY WARRANTY. IF I WOULD OF KNOWN IT WAS A RECALL, I WOULD HAVE BEEN CONTACTED GM. DONT' WORRY I'LL NEVER PURCHASE ANOTHER GM VEHICLE AGAIN. ONLY EVIDENCE I HAVE IS MY RECEIPT FROM JIMMY LUBE AND EACH PRINT OUT I GET WHEN JEFF WYLER'S SERVICE CENTER PERFORMS MY OIL CHANGE
NHTSA ODI #11245545
150,000 miles · Aug 17, 2019
Engine
VEHICLE RPM SURGES WHEN STOPPED AT A RED LIGHT. VEHICLE STALLED TODAY AND SHUT OFF BUT WAS ABLE TO RESTART IMMEDIATELY. VEHICLE HAS UNEXPLAINED OIL USAGE.
NHTSA ODI #11244708
130,000 miles · Aug 15, 2019
Engine
TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. WHILE DRIVING 45 MPH AND APPROACHING AN INTERSECTION, THE STEERING SEIZED AND THE VEHICLE LOST POWER WITHOUT WARNING. THE VEHICLE WAS TOWED TO OURISMAN CHEVROLET OF BALTIMORE (6633 SECURITY BLVD, BALTIMORE, MD 21207, (410) 265-7777) WHERE IT WAS DIAGNOSED THAT THE POSITIVE CRANKCASE…
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TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. WHILE DRIVING 45 MPH AND APPROACHING AN INTERSECTION, THE STEERING SEIZED AND THE VEHICLE LOST POWER WITHOUT WARNING. THE VEHICLE WAS TOWED TO OURISMAN CHEVROLET OF BALTIMORE (6633 SECURITY BLVD, BALTIMORE, MD 21207, (410) 265-7777) WHERE IT WAS DIAGNOSED THAT THE POSITIVE CRANKCASE VENTILATION VALVE WAS COLLECTING MOISTURE, WHICH FROZE AND BLEW OUT THE MAIN SEAL. ALSO, THE TIMING CHAIN NEEDED TO BE REPLACED. THE DEALER STATED THAT THE VEHICLE WAS NOT COVERED UNDER ANY WARRANTIES. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THEY STATED THAT THE TIMING CHAIN WAS FRACTURED AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 130,000.
NHTSA ODI #11244264
73,835 miles · Jul 25, 2019
Engine
EXCESSIVE OIL CONSUMPTION RESULTING IN CAR STALLING AND RATTLING OF ENGINE. OIL CHANGE REQUIRED MORE FREQUENTLY THAN THE RECOMMENDED 3 MONTHS/3,000 MILES. ENGINE STALLED WHEN SWITCHING FROM REVERSE TO DRIVE. ENGINE RATTLED WHEN IDLE UNTIL OIL IS ADDED.
NHTSA ODI #11234896
54,000 miles · Jun 20, 2019
Engine
THE CAR STUTTERS AND CUTS OFF WHILE DRIVING, THIS IS UNEXPECTED AND HAPPENS OFTEN.
NHTSA ODI #11221404
93,000 miles · Jun 8, 2019
EnginePower Train
VEHICLE DIES INTERMITTENTLY THROUGHOUT ALL DRIVING RANGES. FROM IDLING TO DRIVING AT ROAD SPEEDS. MULTIPLE TIMES IN A TRIP OR RANDOMLY.
NHTSA ODI #11218664
75,000 miles · May 14, 2019
EnginePower Train
VEHICLE SHAKES WHEN DRIVING, ESPECIALLY ON HIGHWAY, SLUGGISH TO ACCELERATE, MAKING HIGHWAY DRIVING FEARFUL. VEHICLE ALSO IS ROUGH AT IDLE, WITH POSSIBLE DYING OF ENGINE AT STOP LIGHTS. 8 REPAIRS SINCE JULY, 2017 - ALL RELATIVE TO SAME ISSUE - CAMSHAFT/EXHAUST. THIS CURRENT REPAIRS HAS BEEN FOR THE BALANCING SHAFT/WATER PUMP …
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VEHICLE SHAKES WHEN DRIVING, ESPECIALLY ON HIGHWAY, SLUGGISH TO ACCELERATE, MAKING HIGHWAY DRIVING FEARFUL. VEHICLE ALSO IS ROUGH AT IDLE, WITH POSSIBLE DYING OF ENGINE AT STOP LIGHTS. 8 REPAIRS SINCE JULY, 2017 - ALL RELATIVE TO SAME ISSUE - CAMSHAFT/EXHAUST. THIS CURRENT REPAIRS HAS BEEN FOR THE BALANCING SHAFT/WATER PUMP CHAIN, TENSIONER AND GASKETS, SEALS, ETC. I HAVE DONE A TIMELINE OF ISSUES/REPAIRS TO TRY TO TAKE ON GM. GOOD LUCK I REALIZE. FROM THE 7 DEALERSHIP TRIPS IN THE LAST YEAR THEY APPEAR TO ALL HAVE BEEN RELATED TO THE INITIAL DAMAGE TO THE EXHAUST/CAMSHAFT REPAIRS AS EACH AND EVERY TIME SINCE THEN, EITHER THE EXHAUST OF THE CAMSHAFT HAS BEEN REPAIRED IN ONE WAY OR ANOTHER. THE INITIAL ISSUE WAS SLUGGISH ACCELERATION, ENGINE LIGHT ON. REPAIRED EXHAUST AND INTAKE CAMSHAFT ACTUATORS. THEN THE ALTERNATOR/BELT WENT OUT (NOT COUNTED IN THE 7 - HAD REPAIRED ELSEWHERE). I DIDN'T KNOW THEY FAILED FROM OIL ALL OVER THEM UNTIL THEY STARTED TO FAIL AGAIN AND LOOKED UNDER HOOD AND SAW OIL ALL OVER THE THING. TOOK TO DEALERSHIP WHERE THEY REPLACED R+R SEAL, PULLEY, BELT AND BALANCER. SINCE THEN WE HAVE HAD THE BALANCER 2X, TIMING CHAIN 3X, TENSIONER 3X.
NHTSA ODI #11207479
67,937 miles · May 9, 2019
Engine
THE ENGINE IN MY 2014 EQUINOX BLEW UP VIOLENTLY AT ONLY 67,937 MILES. IT OCCURRED AT FREEWAY SPEED ON I-94 IN DETROIT AND LEFT ME TOTALLY WITHOUT POWER IN HEAVY TRAFFIC, INCLUDING MANY LARGE, COMMERCIAL TRUCKS. LUCKILY, I WAS ABLE TO KEEP MY COOL AND NAVIGATE OFF THE NEAREST RAMP, COASTING TO RELATIVE SAFETY. TWO CONNECTING RO…
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THE ENGINE IN MY 2014 EQUINOX BLEW UP VIOLENTLY AT ONLY 67,937 MILES. IT OCCURRED AT FREEWAY SPEED ON I-94 IN DETROIT AND LEFT ME TOTALLY WITHOUT POWER IN HEAVY TRAFFIC, INCLUDING MANY LARGE, COMMERCIAL TRUCKS. LUCKILY, I WAS ABLE TO KEEP MY COOL AND NAVIGATE OFF THE NEAREST RAMP, COASTING TO RELATIVE SAFETY. TWO CONNECTING RODS WERE BROKEN IN HALF AND THE BLOCK ITSELF COMPLETELY RUINED. I BOUGHT THIS SUV FROM MY BROTHER WHO BOUGHT IT NEW AND IT HAS ALWAYS HAD PROPER MAINTENANCE. I HOPED THAT IT WAS UNDER WARRANTY BECAUSE IT'S UNDER 100K MILES, BUT WHEN I CONTACTED MY LOCAL GM DEALER THEY INFORMED ME THAT IT WAS OUT OF WARRANTY DUE TO THE IN-SERVICE DATE (FALL 2013). THEREFORE, I HAD THE ENGINE PROFESSIONALLY REBUILT AT THE MOST REPUTABLE LOCAL SHOP.AT A COST OF APPROXIMATELY $5,500. I UNDERSTAND THAT A SPECIAL COVERAGE ADJUSTMENT COULD BE AVAILABLE FROM GM IF THERE IS A RECALL, BUT CURRENTLY NONE IS AVAILABLE. IT IS MY CONTENTION THAT A WELL-MAINTAINED, LOW-MILEAGE MOTOR LIKE THIS SHOULDN'T BLOW UP AND THEREFORE, IT SHOULD BE RECALLED. A QUICK INTERNET SEARCH SHOWS THAT THIS IS NOT AN ISOLATED INCIDENT. I ASKED CHEVROLET FOR A PARTIAL REIMBURSEMENT, BUT THEY REFUSED.
NHTSA ODI #11206519
NHTSA investigations
2EA19005 · Front Wiper Transmission Inoperative
Opened Dec 13, 2019 · Closed Nov 28, 2022
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
RQ18002 · Windshield Wiper Transmission Failure
Opened Nov 2, 2018 · Closed Dec 19, 2019
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer; Visibility:windshield Wiper/washer:linkages; Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
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