NHTSA owner reports · September 18, 2026 snapshot.
Electronic Stability Control (esc) complaints
15 reportsClear category filter130,000 miles · Nov 3, 2020
Air BagsElectronic Stability Control (esc)Engine
FRONT CRANKSHAFT SEAL HAS A LEAK THAT SPRAYS ONTO SERPENTINE BELT CAUSING BELT FAILURE AND MAJOR OIL LEAK. THE SEAL HAS BEEN REPLACED AND THE PROBLEM IS OCCURRING AGAIN. I HAVE GONE THROUGH 5 BELTS IN LESS THAN A YEAR AND TOO MUCH OIL TO TRACK. ALSO UNKNOWN AIRBAG AND STABILITRAC WARNING LIGHTS ARE ON AND CAUSE CANNOT BE IDENTIF…
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FRONT CRANKSHAFT SEAL HAS A LEAK THAT SPRAYS ONTO SERPENTINE BELT CAUSING BELT FAILURE AND MAJOR OIL LEAK. THE SEAL HAS BEEN REPLACED AND THE PROBLEM IS OCCURRING AGAIN. I HAVE GONE THROUGH 5 BELTS IN LESS THAN A YEAR AND TOO MUCH OIL TO TRACK. ALSO UNKNOWN AIRBAG AND STABILITRAC WARNING LIGHTS ARE ON AND CAUSE CANNOT BE IDENTIFIED.
NHTSA ODI #11372869
75,000 miles · Jul 24, 2020
Electronic Stability Control (esc)Steering
STABILITY SERVICE TRACK LIGHT ON AND POWER STEERING GOES OFF AND ON OUT OF NO WHERE
NHTSA ODI #11341304
43,000 miles · May 10, 2020
Electronic Stability Control (esc)
STABILITRAK LIGHT, POWER STEERING LIGHT COME ON AND ALL THE GAUGES START TO GO UP AND DOWN WHILE DRIVING ON HIGHWAY. *TR
NHTSA ODI #11324024
56,200 miles · Feb 7, 2019
Electronic Stability Control (esc)EngineUnknown Or Other
PURCHASED MY PRE-DRIVEN SUV 88 DAYS AGO. AFTER PUMPING GAS, I ATTEMPTED TO START MY CAR & IT WOULDN'T START. I TURNED OFF THE RADIO, TRIED AGAIN BECAUSE IT WAS COLD OUT IT STARTED BUT SIMULTANEOUSLY THE 'CHECK ENGINE LIGHT' CANMR ON. WHILE IDLING AT A TRAFFIC LIGHT LESS THAN A MIN LATER, IT CUT-OFF AGAIN! ANOTHER CAR WAS RIGHT …
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PURCHASED MY PRE-DRIVEN SUV 88 DAYS AGO. AFTER PUMPING GAS, I ATTEMPTED TO START MY CAR & IT WOULDN'T START. I TURNED OFF THE RADIO, TRIED AGAIN BECAUSE IT WAS COLD OUT IT STARTED BUT SIMULTANEOUSLY THE 'CHECK ENGINE LIGHT' CANMR ON. WHILE IDLING AT A TRAFFIC LIGHT LESS THAN A MIN LATER, IT CUT-OFF AGAIN! ANOTHER CAR WAS RIGHT BEHIND ME. I TURNED ON MY FLASHERS & STARTED UP AGAIN. WHEN ATTEMPTING TO PULLING OUT OF THE PARKING LOT AT MY NEXT STOP, IT CUT-OFF AGAIN! I RESTARTED MY CAR, KEPT MY FLASHERS ON AND PRAYED WHILE DRIVING DOWN THE STREET TRYING TO ARRIVE HOME TO BEAT THE EXPECTED 'ICESTORM' I CALLED THE SERVICE DEPT BUT THEY WERE CLOSED BUT WOULD CALL BACK. THE NEXT MORNING I HAD MY CAR TOWED BACK TO THE DEALER - 13 MILES AWAY. THE SERVICE DEPT. HAS HAD HAD MY CAR FOR MORE THAN 2 DAYS & COULDN'T IDENTIFY THE PROBLEM. THEY EVENTUALLY SAID THE ERROR CODE WAS P0010. THE PART NEEDED WAS: CAM SHAFT POSITION ACUATOR. THE EXTENDED WARRANTY THAT THE DEALER SUGGESTED & I PAID FOR, REFUSED TO COVER PARTS, LABOR OR RENTAL REIMBURSEMENT EVEN AFTER ARGUING WITH THE SERVICE MGR. JUDGING BY THE COMMENTS/COMPLAINTS THIS IS A SERIOUS PROBLEM WITH THE EQUINOX, I'M NOT THE ONLY ONE. I AM A WIDOW, ON DISABILITY & NEED A RELIABLE VEHICLE BUT THIS DEFECT HAS PLACED ME IN A VERY SERIOUS SITUATION. I COULD HAVE BEEN REAR-ENDED OR MUCH WORSE SERIOUSLY INJURED. THIS IS DANGEROUS! THIS NEEDS TO BE RECALLED AND REMEDIED ONCE-AND-FOR-ALL. I HAD NO PRIOR KNOWLEDGE OR I WOULDN'T HAVE PURCHASED THIS CAR! ( I WAS ASKED TO VERIFY THE TYPE OF GAS - REGULAR UNLEADED NOT DIESEL & I HAVE MY RECEIPT OF PURCHASE.)
NHTSA ODI #11175113
74,000 miles · Nov 9, 2018
Electronic Stability Control (esc)
FIRST TWO DAYS OF HAVING VEHICLE WITH 36K MILES AND I'M AT A RED LIGHT AND THE THE CAR JUST SHUTS OFF. ALL THE LIGHT WERE ON AND THE GAS NEEDLE NEVER MOVED. I HAD TO CUT CAR OFF AND THEN TURN IT BACK ON. AT THIS POINT IT WOULD CONTINUE TO SHUT OF IF I HAD TO COME TO A COMPLETE STOP. I GOOGLED MY ISSUE AND WAS ABLE TO GET HOME SA…
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FIRST TWO DAYS OF HAVING VEHICLE WITH 36K MILES AND I'M AT A RED LIGHT AND THE THE CAR JUST SHUTS OFF. ALL THE LIGHT WERE ON AND THE GAS NEEDLE NEVER MOVED. I HAD TO CUT CAR OFF AND THEN TURN IT BACK ON. AT THIS POINT IT WOULD CONTINUE TO SHUT OF IF I HAD TO COME TO A COMPLETE STOP. I GOOGLED MY ISSUE AND WAS ABLE TO GET HOME SAFELY BY PUTTING CAR IN NEUTRAL EVERY TIME I HAD TO STOP. A CHIP WAS REPLACED. NOW I'M ALMOST AT 75K MILES AND THE STABILITRAK AND CHECK ENGINE LIGHT COMES ON SIMULTANEOUSLY AND SOMETIMES WITH A LOSS OF POWER. THIS HAS HAPPENED TO ME 5 TIMES IN ONE WEEK. TOOK TO CHEVY DEALER AND THEY HAVE NO CLUE. WAITED FOUR HOURS FOR THEM TO TELL ME THAT THEY CANNOT DUPLICATE THE PROBLEM AND ALL LIGHTS ARE OFF AND TO DRIVE UNTIL SOMETHING HAPPENS. THIS OCCURS IF I'M TURNING OR BACKING OUT OF A PARKING SPACE. SOMETIMES EVEN AFTER WAITING 15 SECONDS TO RESTART CAR, IT HAS TROUBLE TURNING OVER. I LET SIT FOR ANOTHER 15 SECONDS AND IT'S FINE WITH NO PROBLEMS BUT THE CHECK ENGINE REMAINS ON BUT WILL BE OFF IN THE MORNING. LOSING POWER ON A CONGESTED 6 LANE HIGHWAY WOULD NOT BE GOOD BUSINESS FOR CHEVROLET.
NHTSA ODI #11150432
61,000 miles · Jul 19, 2018
Electronic Stability Control (esc)
SPUDDERS MULTIPLE TIMES WHEN TRYING TO GO THEN DIES AS SOON AS I GIVE IT GAS. DIES MULTIPLE TIMES A DAY BUT TURNS RIGHT BACK ON. DIED TRYING TO CROSS A HIGHWAY. VERY DANGEROUS.
NHTSA ODI #11112281
43,000 miles · Apr 10, 2018
Electrical SystemElectronic Stability Control (esc)Fuel/propulsion System
CAR SHUT OFF 3 TIMES WHILE IDLING AT A STOP LIGHT. IT APPEARS THIS IS A KNOWN ISSUE BASED ON A QUICK INTERNET SEARCH SO IT SEEMS ABSURD THERE WOULDN'T BE AN OPEN RECALL TO FIX IT
NHTSA ODI #11084437
93,000 miles · Feb 21, 2018
Electrical SystemElectronic Stability Control (esc)
THIS IS THE 4TH INCIDENT. WHILE DRIVING A WARNING "SERVICE POWER STEERING" AND "SERVICE STABILITY TRACK". ENGINE REDUCED POWER TO BELOW 25MPH WHILE ON AN INTERSTATE. AFTER PULLING OVER AND TURNING OFF THE VEHICLE IT WOULD NOT RESTART. HAD IT TOWED HOME. IT RESTARTED A FEW HOURS LATER WITH NO CODES EVEN THOUGH I DID NOTHING TO FI…
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THIS IS THE 4TH INCIDENT. WHILE DRIVING A WARNING "SERVICE POWER STEERING" AND "SERVICE STABILITY TRACK". ENGINE REDUCED POWER TO BELOW 25MPH WHILE ON AN INTERSTATE. AFTER PULLING OVER AND TURNING OFF THE VEHICLE IT WOULD NOT RESTART. HAD IT TOWED HOME. IT RESTARTED A FEW HOURS LATER WITH NO CODES EVEN THOUGH I DID NOTHING TO FIX IT.
NHTSA ODI #11074030
95,600 miles · Jan 17, 2018
Electronic Stability Control (esc)Power TrainVehicle Speed Control
DRIVING DOWN HIGHWAY AND REDUCED ENGINE POWER LIGHT COMES ON, ELECTRIC STABILITY CONTROL COMES ON CHECK ENGINE LIGHT. CAR SLOWS FROM 70MPH TO 20MPH. STARTS SMELLING VERY HOT.
NHTSA ODI #11063268
72,000 miles · Dec 30, 2017
Electronic Stability Control (esc)EnginePower Train
THE THE SERVICE TRACTION CONTROL SERVICE STABILITRAK LIGHTS WITH THE ENGINE LIGHT CAME ON AND I LOST ENGINE POWER AND WAS "REDUCED POWER." THIS WAS WHILE DRIVING SLOWLY GETTING UP TO SPEED. HAPPENED AGAIN A FEW DAYS LATER WHEN GOING ABOUT 40 MPH AND I COULD NOT GO ANY FASTER, I HAD TO PULL OVER AND STOP DRIVING. PARKED THE CAR F…
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THE THE SERVICE TRACTION CONTROL SERVICE STABILITRAK LIGHTS WITH THE ENGINE LIGHT CAME ON AND I LOST ENGINE POWER AND WAS "REDUCED POWER." THIS WAS WHILE DRIVING SLOWLY GETTING UP TO SPEED. HAPPENED AGAIN A FEW DAYS LATER WHEN GOING ABOUT 40 MPH AND I COULD NOT GO ANY FASTER, I HAD TO PULL OVER AND STOP DRIVING. PARKED THE CAR FOR 3 HOURS THEN IT WAS FINE. STILL NOT CLEAR AS TO WHAT CAUSED THIS. ENGINE LIGHT IS STILL ON.
NHTSA ODI #11057706
NHTSA investigations
2EA19005 · Front Wiper Transmission Inoperative
Opened Dec 13, 2019 · Closed Nov 28, 2022
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
RQ18002 · Windshield Wiper Transmission Failure
Opened Nov 2, 2018 · Closed Dec 19, 2019
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer; Visibility:windshield Wiper/washer:linkages; Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
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