2017 Chevrolet Cruze

TL* THE CONTACT OWNS A 2017 CHEVROLET CRUZE. WHILE DRIVING 70 MPH, THE VEHICLE TURNED OFF WITHOUT WARNING. THE CONTACT HAD TO PRESS THE START BUTTON TO GET THE VEHICLE TO DRIVE AGAIN. ON THREE DIFFERENT OCCASIONS, WHILE DRIVING 70 MPH, THE VEHICLE DECELERATED TO 40 MPH. THE VEHICLE WAS TAKEN TO STARLING CHEVROLET (13155 S ORANGE BLOSSOM TRAIL, ORLANDO, FL 32837) WHERE THEY REPLACED THE MOTOR, BUT THE FAILURE RECURRED. AFTER MULTIPLE TRIPS TO THE DEALER, THE SENSOR WAS REPLACED, BUT THE FAILURE RECURRED A COUPLE OF MONTHS LATER. THE MANUFACTURER WAS CONTACTED AND MADE AWARE OF THE FAILURES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 19,000.

TL* THE CONTACT OWNED A 2017 CHEVROLET CRUZE. WHILE ACCELERATING, THE VEHICLE SHOOK. WILLIAMS CHEVROLET (2 AUTOMOTIVE BLVD, RT. 40, ELKTON, MD 21921, (443) 406-1065) ASKED THE CONTACT TO BRING THE VEHICLE IN, BUT THE CONTACT DECLINED. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT DID NOT WANT THE VEHICLE AND IT WAS REPOSSESSED BY THE BANK. THE FAILURE MILEAGE WAS 2,000. *TT CONSUMER HAD 2 FLAT BLOW-OUTS.*JB

WHEN MY VEHICLE COMES TO A COMPLETE STOP IT ENGAGES THE AUTO STOP SYSTEM. AT UNKNOWN TIMES THE SYSTEM WILL FAIL TO RESTART UPON REMOVING MY FOOT FROM THE BRAKES AFTER HAVING COME TO A STOP AT AN INTERSECTION. WHEN THIS OCCURS I THEN NEED TO PUT THE CAR IN PARK AND TURN IT OFF COMPLETELY. I AM THEN SOMETIMES ABLE TO RESTART IT IMMEDIATELY, HOWEVER, ON ONE OCCASION IT TOOK 45 MINUTES BEFORE THE ENGINE RESTARTED WHILE I WAS SITTING AT A STOP LIGHT DURING HEAVY TRAFFIC. THIS HAS BEEN HAPPENING FOR THE PAST SEVERAL MONTHS AND I HAVE TAKEN IT TO THE DEALER TO BE SERVICED HOWEVER THERE IS NEVER A CODE THAT COMES UP STATING THE PROBLEM. LAST WEEK WHEN IT WAS SERVICED THEY REPLACED THE AUTO STOP SYSTEM AS WELL AS THE BATTERY FOR THE SYSTEM. NOT EVEN A DAY AFTER PICKING UP MY CAR DID THE SAME PROBLEM OCCUR.

ON 11-6-18 AT 33,960 MI WHILE DRIVING ON CITY STREET A LOUD POP SOUND UNDER THE DASH, INSTRUMENT PANEL AND ALL ELECTRICAL WENT OUT (DASH, RADIO, ETC) THEN ALL WARNING LIGHTS CAM ON AS IF CAR HAD JUST BEEN TURNED ON, ALL DISPLAY CAME BACK NORMAL AFTER SEVERAL SECONDS BUT CHECK ENGINE LIGHT STAYED ON. DEALER FOUND CODE P16F3 AND REPLACED ECM. THREE WEEKS LATER (11-23-18 AT 34,960 MI) SAME THING HAPPENED WHILE DRIVING BUT NO POP SOUND AND NO CHECK ENGINE LIGHT AFTERWARD. DEALER FOUND NO CODES BUT INDICATED A TECH BULL DATED OCT 5, 18 (PIC 63333C) INDICTING GM WORKING ON FIX. 5 WEEKS LATER (12-26-18 AT 35,970) SAME THING OCCURRED AGIN BUT THIS TIME, UNLIKE PREVIOUS TWO TIMES, WAS DRIVING AT HIGHWAY SPEED IN DARK AND HEADLIGHTS ALSO WERE AFFECTED (HEADLIGHTS WENT OUT THEN CAME BACK ON). IMMEDIATELY DROVE TO NEAREST DEALER (DIFFERENT THAN ORIGINAL DEALER) AND THEY ALSO SUGGESTED CALLING GM CONSUMER LINE TO ENTER A TICKET FOR SAFETY. DEALER HAD VEHICLE NEARLY 2 WEEKS BUT COULD NOT FIND ANY CODES OR ISSUES AND SAID GM TECH CALLED AND SAID RETURN CAR TO OWNER AS THERE ARE NO ISSUES. CONSULTED A LOCAL MECHANIC (FORMER GM) AND DISCUSSED WITH SERVICE MGR AT DEALER ABOUT A POSSIBLE GROUND PROBLEM THAT WOULD IMPACT COMPUTERS W/O CAUSING CODES. AT IMPASSE AS DEALER REFUSES TO ACKNOWLEDGE THERE IS A PROBLEM. SCARED TO DRIVE VEHICLE AT NIGHT FOR FEAR OF ACCIDENT. DO NOT KNOW OF HEADLIGHTS WERE AFFECTED FIRST TWO TIMES BECAUSE OF DAYLIGHT CONDITIONS.

I HAVE BEEN EXPERIENCING LOSS OF POWER STEERING UPON VEHICLE STARTUP, WHICH HAS AT TIMES PERSISTED INTO THE BEGINNING OF MY DRIVE. A STABILITRAK WARNING IS DISPLAYED ON THE DRIVER INFORMATION CENTER INDICATING AN ISSUE WITH THE ELECTRIC POWER STEERING. THERE IS A DEFINITE PHYSICAL LOSS OF POWER STEERING THAT RECOVERS WITHIN A MINUTE. THIS MESSAGE AND LOSS OF POWER STEERING SEEMS TO OCCUR DURING COLD AND WET/RAINY CONDITIONS WHERE TEMPERATURES ARE ESTIMATED BELOW 40 F. THE WHOLE ELECTRIC POWER STEERING RACK ASSEMBLY WAS REPLACED UNDER WARANTY IN Q1 2018, BUT DID NOT FIX THE ROOT CAUSE. AT THAT TIME, THE DEALER WAS ABLE TO LOCATE DIAGNOSTIC CODES, BUT IN TWO SUBSEQUENT VISITS FOR THE SAME ISSUE, THE DEALER HAS BEEN ABLE TO SOLVE THIS ISSUE. IT IS PONDEROUS THAT THE DEALER HAS INSISTED THAT A STABILITRAK MESSAGE WARNING OF LOSS OF POWER STEERING DOES NOT REGISTER IN ANY OF THE COMPUTER SYSTEMS. HOW CAN THIS BE TRUE?

I WAS SITTING STATIONARY IN TRAFFIC WHEN THE LIGHT CHANGED TO GREEN. I PREPARED TO MOVE, THE AUTO STOP KICKED OFF AND SHUT MY CAR DOWN. NOTHING WAS ON BUT ALL THE LIGHTS ON THE DASHBOARD. I HAD TO SHIFT INTO PARK AND RESTART MY CAR. THIS WAS THE FIRST TIME THIS HAS HAPPENED AND IT ALMOST CAUSED AN ACCIDENT SINCE THE CAR BEHIND ME WAS NOT AWARE THAT MY CAR HAD JUST CUT OFF. NOW MY CAR MAKES A JERK WHENEVER I ACCELERATE OR COME TO A COMPLETE STOP. PLEASE LOOK INTO THIS BECAUSE THIS IS A TRUE SAFETY HAZARD AND WILL EVENTUALLY CAUSE AN ACCIDENT!