2016 Chevrolet Cruze

I OWN A 2016 CHEVY CRUZE LIMITED EDITION WITH LESS THAN 40,000 MILES AND MY RADIO HAS STOPPED WORKING. THE DISPLAY SCREEN AND PHONE CHARGER ARE ALL CONNECTED TO THE RADIO SO NONE OF THEM ARE CURRENTLY WORKING. I HAVE AN EXTENDED WARRANTY HOWEVER THE RADIO IS NOT COVERED. MY BIGGEST ISSUE IS THIS SHOULD BE COVERED UNDER THE 5YR WARRANTY ON THE CAR. I WAS TOLD BY THE DEALERSHIP THAT TO REPLACE IT WOULD COST $1206.34. EVEN THOUGH ONCE YOU GET USE TO THIS FEATURE YOU MISS IT WHEN IT'S NOT WORKING HOWEVER THIS DOES NOT HAVE ANY BEARING ON RUNNING THE CAR HOWEVER THE COST WOULD MAKE YOU THINK IT DOES. I THINK GM/CHEVROLET SHOULD STAND BEHIND THEIR PRODUCT AND REPLACE THE REPLACE THE RADIO. THE CAR IS ONLY A 2016 AND I HAVE OWNED 4 CHEVROLET CARS AND HAVE NEVER HAD THIS TYPE OF ISSUE. I'M NOT HAPPY ABOUT THIS IS ISSUE AND WOULD LIKE A BETTER RESOLUTION.

THE PROBLEM INVOLVES THE AUTO STOP/START FEATURE ON MY CAR. WHEN MY CAR IS IN DRIVE, THE BRAKE PETAL IS DEPRESSED, AND COMES TO A COMPLETE STOP, SAID FEATURE WILL ENGAGE AND SHUT THE ENGINE OFF. THE ANOMALY OCCURS WHEN THE BRAKE PETAL IS RELEASED AND THE ENGINE IS SUPPOSE TO REIGNITE; HOWEVER, MY CAR'S ENGINE WILL NOT COME BACK ON. INSTEAD THE CHECK ENGINE LIGHT WILL ILLUMINATE, AND THE ENGINE WILL TURN TO AN IDLE STATE. DURING THIS STATE, THE ELECTRONICS (RADIO, SCREEN DISPLAY, AND INSTRUMENT PANEL) STILL WORK, BUT THE CAR WILL NOT ACCELERATE. TO CORRECT THE PROBLEM, THE CAR MUST BE PUT IN PARK AND KEY MUST TURNED AGAIN TO START THE IGNITION. THE RATE AT WHICH THE PROBLEM OCCURS SEEMS TO BE SPORADIC. IT HAS OCCURRED AS OFTEN AS THREE SEPARATE TIMES IN TEN MINUTES, AND IT HAS GONE AS LONG AS TWO WEEKS WITHOUT BEFORE THE NEXT INCIDENT. THE LAST TIME THE ISSUE OCCURRED, I WAS SITUATED ON AN INCLINE STOPPED AT A TRAFFIC LIGHT. WHEN MY FOOT RELEASED THE BRAKE PETAL AND THE CAR MALFUNCTIONED, MY CAR PROCEEDED TO ROLL BACKWARDS DOWN THE INCLINE AND ALMOST COLLIDED WITH THE CAR BEHIND ME. I BRAKE BEFORE THIS HAPPENED. I PROMPTLY TOOK MY CAR TO THE SAME CERTIFIED CHEVROLET DEALERSHIP FOR THE THIRD TIME FOR THIS EXACT SAME ISSUE. THE DEALERSHIP HAS BEEN UNABLE TO DIAGNOSE THE PROBLEM AND HAS BEEN UNSUCCESSFUL IN RECREATING THE ISSUE; HOWEVER, THE CARS FAULT REPORTING SYSTEM HAS PRODUCED ERROR CODES AS EVIDENCE THAT A PROBLEM EXISTS. I HAVE OPENED A CASE WITH CHEVROLET'S CUSTOMER SERVICE CENTER TO RECEIVE FURTHER HELP. I WAS DIRECTED TO GET A RENTAL CAR FROM ENTERPRISE, AND I WAS TOLD THE COST WOULD BE REIMBURSED FOR UP TO THREE DAYS. LATER THAT DAY I RENT A CAR. MY CASE WAS ELEVATED TO A HIGHER STATUS BECAUSE OF THE SAFETY CONCERN. TWO DAYS LATER, I RECIEVED A CALL FROM A SENIOR ADVISER STATING THAT MY RENTAL CAR COST WOULD NOT BE REIMBURSED.

THE VEHICLE OVERHEATS ON A REGULAR BASIS. IT WENT IN FOR SERVICE FOR THIS PROBLEM ON 07-03-19, 05-06-19, 11-21-18 & 09-25-18. THE LAST BILL WAS FOR $2919.60. THE DEALERSHIP WHERE THE SERVICE IS BEING COMPLETED HAS ADVISED THAT THE 2016 CHEVY CRUZE IS VERY WELL KNOWN FOR THIS TYPE OF PROBLEM. THE LAST TIME THE VEHICLE WAS IN FOR SERVICE IT TOOK 49 DAYS FOR THE PROBLEM TO BE FIXED. THE SERVICE DEPARTMENT SAID THAT THE PARTS THAT WERE NEEDED WERE ON BACK ORDER BECAUSE SO MANY CHEVY CRUZE'S HAD THE SAME ISSUE. THIS IS A SAFETY ISSUE BECAUSE THE VEHICLE COULD BREAK DOWN AT ANY TIME AND WE COULD BE IN A VERY REMOTE AREA WITHOUT ANY HELP. THE VEHICLE HAS BEEN WORKED ON FOR THIS PROBLEM AT SANBORN CHEVROLET 1210 S. CHEROKEE LANE, LODI CALIFORNIA 95241-1057. TELEPHONE NUMBER 209-334-5000. IT APPEARS THAT GENERAL MOTORS IS WELL INFORMED ABOUT THIS ISSUE BUT CHOOSES TO PUT THEIR CUSTOMERS AT RISK.

[XXX] OF EBARA FLUID HANDLING DIVISION WITH THE SHOP FLOOR'S PERMISSION AND WITHOUT MINE PLACE PLAY EQUIPMENT IN VEHICLE AND PASSED OUT PIECES TO SPY ON ME. TO MY KNOWLEDGE THE COPS HAVE RECOVERED SOME OF THE PIECES. BUT, THE FOLLOWING INDIVUALS OF EBARA INTL CORPORATION STILL HAVE SOME OF THE PIECES THEY REFUSE TO GIVE BACK. [XXX]- HUMAN RESOURCES, [XXX]- HUMAN RESOURCES, AND [XXX] - MARKETING HAVE USED THIS EQUIPMENT TO SPY ON ME AND HARASS ME WHILE DRIVING ON THE FREEWAY BY MAKING THERE VOICES POP UP IN DIFFERENT PARTS OF MY VEHICLE. YOU MAY CONTACT THEM AT [XXX] AND ASK FOR [XXX] FOR FURTHER DETAILS. YOU MAY FIND MY VEHICLE BY THE LICENSE PLATE [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT NOTICED AN ABNORMAL FUEL ODOR COMING FROM THE FUEL TANK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AND THE FAILURE RECURRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT WITH CASE NUMBER: 9-542-4410467. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 18V304000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS APPROXIMATELY 8,000.