2016 Chevrolet Cruze

Manufacturer: General Motors / Chevrolet Vehicle: 2016 Chevrolet Cruze LT (VIN: [XXX]) Corporate Case Number: XXX Nature of Dispute: Premature mechanical failure of a major drivetrain assembly and administrative bad faith. Factual Timeline: Initial Failure & Prior Liability: At 51,490 miles, the vehicle suffered a mechanical failure of the turbocharger assembly. General Motors acknowledged defect awareness and prior liability by funding a $1,000 payout to complete the repair. Premature Secondary Failure: Just 40,000 miles after that official manufacturer repair, a certified Chevrolet dealership service department formally diagnosed a second total mechanical failure of the turbocharger assembly (Error Codes: P0299 Underboost and P1101 Airflow Performance). Administrative Breakdown: Upon requesting a supervisor escalation due to a combative tier-1 case manager, the manufacturer reactively demanded unauthorized diagnostic fees and prematurely closed the file. General Motors subsequently breached its 24-hour supervisor review commitment and issued a final refusal to address the recurring mechanical defect on its network. Remedy Sought: Full manufacturer coverage for the replacement of the prematurely failed drivetrain component based on documented prior corporate liability. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My engine needed oil I checked the dip stick added the oil the next day my engine started leaking and over heating come to find out there’s a pcv issue the valve cover gasket along with multiple other seals need replaced I was unaware of anything wrong no indication of over heating I just smelled the heat and was able to see after popping the hood the radiator fan is now not working and gas is coming through the valves

The turbo has gone out twice, it was replaced under an extended warranty policy and it has gone out again and is out of warranty, also the plastic intake manifold has gone bad again. also there is a plastic piece that comes off the engine and distributes coolant to the heater core etc...it has gone bad as well and is common on all 1.4 turbos..

Purchased a 2016 Chevrolet Cruze on [XXX]. [XXX]. As of July 26th I paid $862 on repairs for the car to be smoking this morning on my way to work [XXX]. In total I’ve spent Almost or close to $2,000 in car repairs. This purchase was for my 17 year old daughter as a graduation present and for college. She was driving and car started to run hot and cut off in a busy intersection. She was unable to take the car to North Carolina. The owner blocked me and the staff haven’t been accommodating since this process. Nor will they look at the car. This has put me in a financial burden and the safety conditions this vehicle is under. And damage this could have cause my daughter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I HAVE A 2016 CHEVROLET CRUZE AND THE TURBOCHARGER INTERCOOLER HOSE BASICALLY BROKE FROM WHERE THE END OF THE HOSE STARTS AND A LITTLE BIT DOWN IN THE MIDDLE AREA OF THE END PART OF THE HOSE. AND THIS CAUSED MY ENGINE'S POWER TO BE REDUCED INMENSLY. TO THE POINT THAT I HAD MY FOOT PRESSING ALL THE WAY DOWN ON THE ACCELERATOR AND IT COULD NOT GO ANY FURTHER DOWN, AND MY CAR WAS MOVING SLOWER THAN A TURTLE, AND THIS IS NOT AN EXAGGERATION! AND ALSO, AT TIMES WHEN I HAVE BEEN AT A RED LIGHT MY CAR TURNS OFF. ONE TIME MY CAR TURNED OFF WHILE I WAS DRIVING ON THE STREET WITH CARS BEHIND ME. LUCKILY, I WAS ABLE TO PULL INTO A SHOPPING CENTER. AND THE AIR CONDITIONER IS ALSO FAILING BECAUSE I KEEP PUTTING FREE ON SO IT CAN BE COLDER AND ALL THAT COMES OUT IS HOT AIR. I DID NOT KNOW THAT THIS INTERCOOLER HOSE WAS A MAJOR PART OF MY VEHICLE'S FUNCTION. ALSO, THE TRACTION LIGHT CAME ON, WHEN I ALREADY HAD IT OFF. IF CHEVROLET CRUZE OWNERS DO NOT KNOW ABOUT THIS ISSUE, THEY NEED TO KNOW. BECAUSE THIS ISSUE COULD EVENTUALLY MESS UP THE ENTIRE MOTOR AND POSSIBLE BLOW IT OUT. WHICH WE ALL KNOW A NEW MOTOR IS VERY EXPENSIVE

Defouw Chevrolet was negligent in performing the proper repairs per a GM service bulletin and special coverage. They refused to provide service, falsely claimed that I refused diagnostic, misdiagnosed the vehicle, replaced the wrong part, and were extremely rude and misogynistic. Additionally, they claim the issues were pre-existing while lacking any evidence. As a result, the vehicle now needs $6,400 in repairs, and neither GM nor Defouw will compensate us. Additionally, we have incurred $1,000 in towing costs, among other expenses.

Power train system (po299) A turbocharger harnesses the flow of exhaust gases that spins an internal turbine. This turbine then forces or packs air into the engine faster than normal .This action increases the horsepower of the engine. When it doesn’t work!!!!A failed turbo charger will cause a decrease in engine performance which isn’t for family . (Manufacturer recall number:A212338300 recall date 11/05/21

The contact owns a 2016 Chevrolet Cruze. The contact stated while driving at various speeds, the vehicle inadvertently shut off without warning. The contact stated that soon after the failure, the vehicle independently restarted, and the vehicle resumed normal vehicle operation. The vehicle was taken to a dealer where a diagnostic test was performed and recommended that the fuel system be cleaned. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 33,000.