2014 Chevrolet Cruze

I FOUND A WHITE METALLIC GUNK ON DRIVEWAY. I WENT TO INVESTIGATE FOR LEAKAGE, AFTER DEALER HAD ONE WEEK AHEAD APPOINTMENT AVAILABLE. I FOUND RUST ON THE WELDS OF THE MUFFLER, RUST ON THE HANGER RODS FOR THE MUFFLER, RUST ON NUTS AND BOLTS THROUGHOUT THE UNDER CARRIAGE, RUST ON METAL PARTS OF THE DRIVE SHAFT, RUST ON THE BACK TIRE TRIMS, RUST ON THE ENGINE BLOCK, RUST ON THE SUSPENSION, RUST ON THE SHOCKS, AND THE LIST GOES ON, ON THE MANY MORE PARTS OF THE UNDER CARRIAGE. NOT JUST RUST BUT CORROSIVE RUSTING, THAT JUST DIDN'T START OVER THE LAST THREE WEEKS. DEALER HAD TO FAIL TO PUT CAR UP ON RACK UPON RECEIVING FROM CHEVROLET, AND FAILED BEFORE HANDING IT. THIS TYPE OF RUSTING HAPPENS ONLY AFTER MAYBE THREE YEARS OR MORE AT LEAST ACCORDING TO PEOPLE I'VE SHOWN THE PHOTOS TO, WHO KNOW CARS. DEALERSHIP HAS A GM EXPERT COMING IN TO EXPECT THE CAR. FEEL VERY UNSAFE DRIVING THIS CAR. *TR

AFTER PURCHASING THE 2014 CRUZE ON JULY 29, 2014, I DROVE IT TO MY RESIDENCE WHICH WAS FOR 6 MILES AND PARKED IN MY DRIVEWAY. I PLACED THE SHIFT LEVEL IN THE PARK POSITION AND SET THE EMERGENCY BRAKE. MY GRAND DAUGHTER, AGE 16, ASKED IF SHE COULD TEST DRIVE THE CAR. AFTER ENTERING THE VEHICLE, SHE RELEASED THE EMERGENCY BRAKE AND ATTEMPTED TO START IT. THE CAR WOULD NOT START AND UNKNOWN TO HER WHILE ATTEMPTING TO START, THE VEHICLE SLOWLY WENT BACKWARDS INTO THE STREET. THE SHIFT LEVER IN THE VEHICLE WAS STUCK IN PARK AND WOULD NOT MOVE AND IT WOULD NOT START. I CALLED ON STAR AND ASKED THEM TO RUN A TEST ON THE CAR TO SEE WHAT WAS WRONG WITH IT. THE LADY CAME BACK WITH NO KNOWN PROBLEMS FROM THEIR TEST. I ASKED AND SHE CALLED A TOW TRUCK TO RETURN THE VEHICLE TO THE DEALER. THE CRUZE WAS REPAIRED THE NEXT DAY. THE PROBLEM WAS IDENTIFIED WITH A DEFECTIVE SHIFT CABLE. THE CASING AROUND THE SHIFT CABLE AT THE TRANSMISSION CRACKED CAUSING CABLE NOT TO RELEASE LEAVING TRANSMISSION IN FREE MODE. I WAS UPSET AND ANGRY WITH THE DEALERSHIP AND GM BECAUSE THE VEHICLE BROKE DOWN IN THE FIRST 6 MILES. I THEN CHECKED FOR RECALLS ON THE VEHICLE AND FOUND GM RECALL NUMBER 14048 AND NHTSA RECALL 14V092, WHICH IDENTIFIED MY DEFECT EXACTLY, BUT DID NOT INCLUDE MY VIN IN THE RECALL ORDER. I CALLED GM AND EXPRESSED MY CONCERNS THEY ASSIGNED A CASE NUMBER AND A VERY NICE LADY CALLED AND ASKED WHAT WOULD MAKE ME HAPPY. MY MAIN CONCERN WAS THE SAFETY OF MY FAMILY AND OTHER PEOPLE WHO HAVE BOUGHT THE CRUZE WITH A DEFECTIVE SHIFT LEVER CABLE. ONCE A PART IS IDENTIFIED AS DEFECTIVE IT SHOULD NO LONGER BE USED AND IT SHOULD BE REPLACED ON ALL MANUFACTURED VEHICLES. I WAS OFFERED A REPLACEMENT VEHICLE BY THE DEALERSHIP AND GM BUT I DECLINED THE OFFER. *TR

I HEARD THAT THERE IS ANOTHER RECALL ON MY VEHICLE TRANSMISSION CABLE CAN DISCONNECT FROM THE SHIFT LEVER AND THE VEHICLE CAN ROLL AWAY. MY CAR PULLS EVERY TIME I SLOW DOWN OR START TO PUT SPEED ON CAR THAT'S WHERE IS STARTS PULLING AND WON'T GO. THE OTHER RECALL IS THE ENGINE BLOCK HEATER POWER CORD INSULATION. I HAVE HAD TWO RECALLS DONE ON THIS CAR ALREADY VERY DISAPPOINTED. DON'T KNOW IF MY CAR HAS RECALLS ON THE FIRST TWO RECALLS I HAVE MENTIONED. I THOUGHT CARS WERE NOT TO BE SOLD TO CUSTOMERS IF CAR HAD RECALLS. I GET NERVOUS AND FEEL VERY UNSAFE IN THIS CAR!! I HAVE NOT GOTTEN RECALLS LETTERS YET! PLEASE LET ME KNOW IF THESE RECALLS AFFECTS MY CAR. *TR

SAFETY ISSUE, SO SCARY I AM AFRAID OF DRIVING IT NOW: THE GAS PEDAL HAS A DELAY IN IT AND SCARED ME TO DEATH SEVERAL TIMES, TRYING TO COME OUT OF A STOP LIGHT ON A BUSY INTERSECTION AS THE CAR HAD A 2-3 SECOND DELAY IN RESPONDING TO THE GAS PEDAL, AND THEN WHOOSHED OUT ON TOP OF INCOMING TRAFFIC!!! ON THE HIGHWAY IT HAPPENED SEVERAL TIMES THAT CHANGING LANES BECOMES AN ISSUE AS THIS DELAY IN RESPONDING AND SUDDEN ACCELERATION ALMOST GOT ME INTO AN ACCIDENT LAST WEEK. I HAVE BOUGHT ALL THE WARRANTIES, EXTENDED WARRANTIES, AND TAKEN EXCELLENT CARE OF THE CAR. I HAVE HAD IT ONLY SINCE DECEMBER 10, 2013. WHEN I LEASED IT, I WAS TOLD IT HAD CRUISE CONTROL. IT HADN'T SO THEY HAD TO INSTALL IT FOR FREE. THE CAR DOES NOT COME WITH CRUISE CONTROL ?????!!!! WHEN I TOOK IT TO THE DEALERSHIP FOR MAINTENANCE AND REVIEW OF THE ISSUE, THE MECHANIC FOUND THE SAME BEHAVIOR AND DEEMED IT AS "NORMAL" [???!!!] I TRACED MY TOYOTA COROLLA 2010, AND IT HAD CRUISE CONTROL! I SPOKE WITH THE DEALERSHIP AND THEY TRIED TO SELL ME ANOTHER CAR FOR MORE MONEY DOWN AND HIGHER MONTHLY PAYMENTS, WHEN I REFUSED AND THREATENED WITH WRITING TO GM AND THE ATTORNEY GENERAL, THEY SAID THEY WOULD DO ANYTHING IN THEIR HANDS AND SPEAK WITH THE REGIONAL REP FROM GM. I AM WAITING FOR THEIR RESPONSE. SINCERELY, NOW THAT I KNOW THIS, I WANT MY MONEY BACK THEN I STARTED INVESTIGATING AND FOUND A LOT OF COMPLAINTS OF THE SAME NATURE. THE CRUZES SHOULD BE ALL RECALLED AND MONEYS REFUNDED. I AM AFRAID OF DRIVING THAT CAR AND I WANT A REFUND. I WOULD RATHER LEASE FROM ANOTHER COMPANY. IF I ONLY KNEW THE TOTAL LACK OF RESPECT FOR HUMAN LIFE THAT THE GM EXECUTIVES HAD I WOULD HAVE NEVER LEASED A CHEVY. I DID NOT KNOW UNTIL A WEEK AGO THAT GM WAS RECALLING THOUSANDS OR POORLY MADE CARS! *JS

TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE JERKED INTERMITTENTLY WHEN SHIFTING GEARS. THE CONTACT ALSO MENTIONED THAT WHEN DRIVING AT HIGH SPEEDS, THERE WOULD BE A REDUCTION IN ENGINE POWER AND THE VEHICLE VIOLENTLY JERKED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS UNABLE TO BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF FAILURE. THE FAILURE MILEAGE WAS 411 AND THE CURRENT MILEAGE WAS 2,300. UPDATED 09/11/14*LJ THE CONSUMER STATED THE BRAKES WOULD GRAB AND PULL TO THE RIGHT OR LEFT. UPDATED 1/13/2015 *JS

TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS:14V372000 (AIR BAGS) AND 14V151000 (POWER TRAIN), AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD BE REPAIRED. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

THIS VEHICLE IS SUBJECT TO A RECALL. IN MARCH I FILED A CLAIM WITH GM CUSTOMER CARE, IN EARLY APRIL THE VEHICLE WAS EXAMINED BY THE DEALER AND IT WAS DETERMINED THAT THE VEHICLE DOES HAVE A DEFECTIVE FRONT AXLE. I WAS TOLD THE PARTS ARE ON ORDER BUT THE DEALERS HAVE NO IDEA WHEN THEY WILL RECEIVE THEM. ACCORDING TO MY DEALER, CHRISTENSEN CHEVY OF HIGHLAND INDIANA, THEY HAVE OVER 300 AXLES ON ORDER. TODAY I CHECKED WITH GM CUSTOMER CARE AND THEY STATED THE PARTS ARE BEING MANUFACTURED AND THEY HAVE NO DATE INFORMATION. IN THE MEANTIME, WE ARE DRIVING A VEHICLE WITH A DEFECTIVE FRONT AXLE WHICH COULD BREAK AT ANY TIME. I WAS TOLD IT IS NOT A PROBLEM SINCE THE CAR WILL SLOW TO A STOP. THIS WOULD BE VERY DANGEROUS SINCE I TRAVEL ON THE HIGHWAY REGULARLY. WHAT CAN BE DONE TO EXPEDITE REPAIR? *TR

TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 30 MPH, A LOUD KNOCKING NOISE EMITTED INSIDE OF THE VEHICLE. THE VEHICLE INDEPENDENTLY PULLED INTO THE RIGHT DIRECTION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER. THE TECHNICIAN INSPECTED THE VEHICLE AND INFORMED THAT THE FAILURE WAS RELATED TO A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 13V452000 (POWER TRAIN). THE CONTACT WAS UNABLE TO HAVE THE VEHICLE SERVICED UNDER THE RECALL BECAUSE THE REMEDY PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.

MY CAR IS ON THE RECALL LIST FOR GM AND JEFF SCHMITT CHEVY IN FAIRBORN OHIO HAS REFUSED TO PROVIDE ME WITH A LONER BECAUSE GM WILL NOT PAY FOR THE LONER. THERE IS NOT ANY PARTS AVAILABLE TO FIX THE RECALL. I AM VERY UNHAPPY WITH GM AND JEFF SCHMITT CHEVY BEING SO WILLING TO PUT NOT ONLY MYSELF BUT MY FAMILY IN HARMS WAY BECAUSE THEY DO NOT WANT TO PAY FOR A LONER WHEN THEY ARE THE COMPANIES WHO SOLD ME MY CAR! *TR