2014 Chevrolet Cruze

OUR CHEVY CRUZE 2014 LTZ HAS A PUSH IGNITION BUTTON TO TURN THE VEHICLE ON. I DROPPED MY HUSBAND OFF AT WORK AND DROVE TO A SHOP 20 MILES AWAY. WHEN I TURNED OFF THE VEHICLE, THE WARNING MESSAGE DISPLAYED NO KEY TRANSMITTER (THIS WAS THE ONLY TIME THIS MESSAGE BECAME PRESENT). I REALIZED MY HUSBAND HAD THE KEYS IN HIS POCKET. I COULD NO LONGER TURN ON THE CAR OR DO ANYTHING WITH IT BESIDES LOCK IT. I HAD TO CRAWL THROUGH THE BACK SEAT, TO USE THE TRUNK SAFETY LATCH (SINCE NO MANUAL TRUNK RELEASE!) AND GET MY STROLLER OUT FOR MY BABY. THE CAR WILL SIGNAL IF PASSENGERS SEAT BELT IS OFF WHEN THE VEHICLE IS RUNNING, BUT IT SEEMS VERY STRANGE THE CAR DROVE THE 20 MILES WITHOUT A KEY AND NO WARNING THERE WAS NO KEY IN THE VEHICLES PREMISES. THIS REALLY COULD HAVE BEEN A HUGE SAFETY ISSUE HAD I STOPPED IN AN EMERGENCY LANE AND BEEN STRANDED. THE CAR MUST EITHER CUT THE ENGINE OFF IMMEDIATELY ONCE THE KEY LEAVES A CERTAIN FOOT DISTANCE OR LIKE THE SEATBELT WARNINGS THAT ARE BOTH 'AUDITORY AND VISUAL' NEEDS TO BE CORRECTED TO THIS SAME SPECIFICATIONS. IT MAY SEEM LIKE A MINOR THING, BUT WE ARE A MILITARY FAMILY STATIONED OVERSEAS, AND BEING STRANDED ABROAD ON UNKNOWN ROADS WAS A HUGE DISASTER THIS WEEK ESPECIALLY WITH A BABY ON BOARD THE VEHICLE. PLEASE I BEG YOU TO HAVE THE CHEVROLET/GM MOTORS MAKE AN IMMEDIATE CHANGE AND OR RECALL TO THIS ISSUES. *TR

I PARALLEL PARKED MY CAR ON A HILLSIDE STREET WITH THE FRONT WHEELS ANGLED TO TOUCH THE CONCRETE CURB PER THE CITY'S HILLSIDE PARKING RULES. I REMOVED THE KEY AND LOCKED THE DOORS. WHEN I RETURNED TO DRIVE HOME AFTER THE CAR WAS SAFELY PARKED FOR ABOUT 1 HOUR ( TIME WAS ABOUT 6:30 PM--STILL DAYLIGHT) I COULD NOT TURN THE IGNITION KEY TO UNLOCK THE ELECTRIC STEERING LOCK. NONE OF THE ELECTRICAL ACCESSORIES WORKED BECAUSE THE STEERING WHEEL WAS LOCKED. I COULDN'T OPEN THE ELECTRIC WINDOWS, SO I WAS SWEATING WITH ALL THE WINDOWS CLOSED. I WAS ABLE TO CALL ONSTAR WITH MY CELL PHONE FOR HELP AND THEY CONFIRMED THAT MY BATTERY WAS FULLY CHARGED AND THEY HAD ME TRY MY OTHER IGNITION KEY AND TO REPEATEDLY TURN/ROCK THE STEERING WHEEL FORCEFULLY TO UNLOCK IT WITH THE KEY IN THE IGNITION. AFTER NOTHING WORKED, THE ONSTAR SERVICE PERSON SAID HE WOULD CALL A TOW TRUCK FOR SERVICE. AFTER WE HUNG UP, AND I WAS WAITING, I TRIED THE IGNITION KEY AGAIN, AND THE KEY TURNED AND UNLOCKED THE ELECTRIC STEERING LOCK. I COULD START THE CAR TO DRIVE AGAIN.I CALLED ONSTAR BACK TO CANCEL THE TOW SERVICE CALL. I TOOK THE CAR TO MY CHEVROLET DEALER 3 DAYS LATER FOR A ROUTINE MAINTENANCE APPOINTMENT I HAD MADE 3 WEEKS BEFORE. NOTHING THEY COULD DO, EXCEPT ADVISE ME NOT TO ANGLE THE FRONT WHEEL WHEN I PARKED & LOCKED THE CAR. THIS DOES NOT SEEM LIKE A SAFE WAY TO DESIGN AN STEERING IGNITION LOCK. IT TOOK ME OVER 45 MINUTES TO FINALLY UNLOCK THE STEERING WHEEL & START THE CAR. *TR

AFTER PURCHASING THE 2014 CRUZE ON JULY 29, 2014, I DROVE IT TO MY RESIDENCE WHICH WAS FOR 6 MILES AND PARKED IN MY DRIVEWAY. I PLACED THE SHIFT LEVEL IN THE PARK POSITION AND SET THE EMERGENCY BRAKE. MY GRAND DAUGHTER, AGE 16, ASKED IF SHE COULD TEST DRIVE THE CAR. AFTER ENTERING THE VEHICLE, SHE RELEASED THE EMERGENCY BRAKE AND ATTEMPTED TO START IT. THE CAR WOULD NOT START AND UNKNOWN TO HER WHILE ATTEMPTING TO START, THE VEHICLE SLOWLY WENT BACKWARDS INTO THE STREET. THE SHIFT LEVER IN THE VEHICLE WAS STUCK IN PARK AND WOULD NOT MOVE AND IT WOULD NOT START. I CALLED ON STAR AND ASKED THEM TO RUN A TEST ON THE CAR TO SEE WHAT WAS WRONG WITH IT. THE LADY CAME BACK WITH NO KNOWN PROBLEMS FROM THEIR TEST. I ASKED AND SHE CALLED A TOW TRUCK TO RETURN THE VEHICLE TO THE DEALER. THE CRUZE WAS REPAIRED THE NEXT DAY. THE PROBLEM WAS IDENTIFIED WITH A DEFECTIVE SHIFT CABLE. THE CASING AROUND THE SHIFT CABLE AT THE TRANSMISSION CRACKED CAUSING CABLE NOT TO RELEASE LEAVING TRANSMISSION IN FREE MODE. I WAS UPSET AND ANGRY WITH THE DEALERSHIP AND GM BECAUSE THE VEHICLE BROKE DOWN IN THE FIRST 6 MILES. I THEN CHECKED FOR RECALLS ON THE VEHICLE AND FOUND GM RECALL NUMBER 14048 AND NHTSA RECALL 14V092, WHICH IDENTIFIED MY DEFECT EXACTLY, BUT DID NOT INCLUDE MY VIN IN THE RECALL ORDER. I CALLED GM AND EXPRESSED MY CONCERNS THEY ASSIGNED A CASE NUMBER AND A VERY NICE LADY CALLED AND ASKED WHAT WOULD MAKE ME HAPPY. MY MAIN CONCERN WAS THE SAFETY OF MY FAMILY AND OTHER PEOPLE WHO HAVE BOUGHT THE CRUZE WITH A DEFECTIVE SHIFT LEVER CABLE. ONCE A PART IS IDENTIFIED AS DEFECTIVE IT SHOULD NO LONGER BE USED AND IT SHOULD BE REPLACED ON ALL MANUFACTURED VEHICLES. I WAS OFFERED A REPLACEMENT VEHICLE BY THE DEALERSHIP AND GM BUT I DECLINED THE OFFER. *TR

I RECENTLY PURCHASED A BRAND NEW 2014 CHEVY CRUZE. ON THE WAY TO WORK FOUR DAYS AFTER PURCHASING IT, I WAS SIDE SWIPED BY ANOTHER VEHICLE AT 55 MPH. MY VEHICLE WAS PUT INTO A SPIN, I HIT A CURB AND SNAPPED THE PASSENGER SIDE SUB FRAME, SPUN OUT, AND MY VEHICLE WENT UP INTO FLAMES. IT WAS ENGULFED WITHIN 20 SECONDS OF THE ACCIDENT. I HAD TO KICK THE DRIVER DOOR OUR BECAUSE IT WOULDN'T OPEN. I WAS LUCKY ENOUGH TO GET OUT OF THE CAR BEFORE BEING BURNED. THERE WERE NO DEATHS, I WAS THE ONLY OCCUPANT OF THE VEHICLE AND I WAS ABLE TO EXIT THE VEHICLE WITH A MODERATE CONCUSSION, AND MULTIPLE BRUISES. HAD THERE BEEN ANYONE ELSE IN THE CAR, THE OUTCOME WOULD'VE BEEN DIFFERENT. THE VEHICLE HAD 200 MILES ON IT AT THE TIME OF THE ACCIDENT. I DON'T RECOMMEND BUYING A CHEVY, THEY ARE NOT SAFE VEHICLES. GM WILL NOT RETURN MY PHONE CALLS OR DO ANYTHING TO CORRECT THIS ISSUE. *TR

TL* THE CONTACT OWNS A 2014 CHEVROLET CRUISE. THE CONTACT STATED THAT WHILE TRAVELING 60 MPH, THE VEHICLE LOST ALL POWER AS THE ENGINE LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE LUG NUT THAT HELD THE ELECTRICAL GROUND WIRE WAS LOOSE AND HAD TO BE TIGHTENED IN ORDER TO REPAIR THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 3,000. UPDATED 09/15/14*LJ

MY VEHICLE RECENTLY BECAME PART OF THE GM RECALL BELOW: VEHICLES AFFECTED: ABOUT 174,046 MODEL-YEAR 2013-2014 CHEVROLET CRUZE SEDANS EQUIPPED WITH A TURBO 1.4-LITER ENGINE AND MANUFACTURED BETWEEN NOV. 28, 2012, AND MARCH 7, 2014. THE PROBLEM: THE RIGHT FRONT HALF SHAFT MAY FRACTURE AND SEPARATE WHILE DRIVING, POTENTIALLY CAUSING THE VEHICLE TO LOSE POWER AND COAST TO A STOP. IF A VEHICLE WITH A FRACTURED HALF SHAFT IS PARKED WITHOUT THE PARKING BRAKE APPLIED, THE CAR COULD MOVE UNEXPECTEDLY. EITHER CONDITION INCREASES THE RISK OF A CRASH. EVER SINCE I BOUGHT IT I KEPT HEARING STRANGE NOISE UNDER MY CAR. NOT JUST THAT THE CAR ALSO HAD SOME OTHER ISSUES WITH THE ELECTRICAL, THE SCREEN KEPT GOING BLACK. I CALLED THE AGENCY AND THEY KEPT MY CAR FOR A WEEK. THEY KEPT SAYING THAT THEY HAD TROUBLE KNOWING WHAT EXACTLY WAS GOING ON WITH MY CAR. AT THE END THEY JUST SAY THAT IT WAS DUE TO AN UPDATE. BUT , UNTIL NOW I STILL HEAR THE NOISE AS IF SOMETHING ABOUT TO BRAKE. AFTER READING THE RECALL I AM CONCERN FOR MY SAFETY. PLEASE HELP. *TR

WHEN DRIVING IN A STRAIGHT LINE AT HIGHWAY SPEED, THE VEHICLE WILL NOT MAKE SMALL STEERING CORRECTIONS. WHEN A SLIGHT CORRECTION IS ATTEMPTED, A "NOTCH" OR "HITCH" IS FELT IN THE STEERING WITH INCREASED RESISTANCE IN THE WHEEL, UPON OVERCOMING THE "NOTCH" IN THE STEERING, THE VEHICLE OVERCORRECTS AND MUST BE BROUGHT BACK. WHILE THE BEHAVIOR OCCURS IN A VARIETY OF TEMPERATURES AND CLIMATE CONDITIONS, IT SEEMS ONLY TO OCCUR ONCE THE VEHICLE HAS REACHED OPERATING TEMPERATURE AND REMAINED THERE FOR 30-60 MINUTES OR MORE. THE BEHAVIOR ALSO DOES NOT OCCUR IN LOW-SPEED DRIVING OR ROUTES, SUCH AS CURVES, THAT REQUIRE CONSTANT STEERING INPUT, BUT ONLY WHEN SMALL CORRECTIONS ARE NEEDED DURING STRAIGHT-LINE HIGHWAY DRIVING. WHILE THE ISSUE POSES ONLY A MINOR RISK ON DRY, OPEN ROAD, IT COULD CAUSE SERIOUS DAMAGE OR INJURY IN TIGHT TRAFFIC OR POOR ROAD CONDITIONS SUCH AS SNOW OR ICE. *TR