2016 Chevrolet Colorado

!!Vehicle Safety Complaint!! I am experiencing a serious safety issue with my 2016 Chevrolet Colorado involving the power steering system. On a regular basis, I receive dashboard warnings including "StabiliTrak Not Working," and "Service Power Steering." Shortly after these warnings appear, the power steering fails while I am driving. When this occurs, I must use significant force to turn the steering wheel in order to maintain control of the vehicle and make turns. When I pull over, turn off engine, open my driver door and restart the engine, it appears to have resolved and works fine. This creates an extremely dangerous driving condition. I am concerned that one day I may not be able to turn quickly or forcefully enough to avoid an accident, potentially resulting in a collision, injury, or death. I always have my children in the vehicle with me. NHTSA please investigate and fix this issue!

**Vehicle Safety Complaint** I am experiencing a serious safety issue with my 2016 Chevrolet vehicle involving the power steering system. On a somewhat regular basis, I receive dashboard warnings including "StabiliTrak Not Working," and "Service Power Steering." Shortly after these warnings appear, the power steering fails while I am driving. When this occurs, I must use significant force to turn the steering wheel in order to maintain control of the vehicle and make turns. When I pull over, turn off engine and wait a few minutes, the restart the engine, it  appears to be resolved and works fine. This creates an extremely dangerous driving condition. I am concerned that I may not be able to turn quickly or forcefully enough to avoid an accident, potentially resulting in a collision, injury, or death. I am aware that certain 2015 model year vehicles were recalled for similar power steering issues. However, despite experiencing what appears to be the same defect in my 2016 vehicle, no recall has been issued. The issue remains uncorrected and continues to pose a significant safety risk. GM Customer Care (1-800-462-8782) states I am not eligible for any cost assistance because it is a 2016 model and not 2015. Given the serious safety implications of sudden power steering loss while driving, I am requesting that NHTSA investigate this issue and determine whether a recall is warranted for affected 2016 vehicles. The sudden loss of power steering while the vehicle is in motion presents a substantial safety hazard and should be addressed before it leads to serious accidents or injuries.

The my link infotainment system has been changing screens and channels and bouncing around on its own and is so distracting that it almost made me have an accident. It also makes calls drop while using handsfree. This problem has been taken to the dealer and they replaced the whole screen/system in 2021 for $805 but it is happening again. There is a lot of comments on the web and I have tried everything I could find online to reset, but nothing works. This is a common problem with chevy infotainment systems that could cause accident by distracting drivers. Chevy has to know how to fix this without having to replace every time. Chevy is no help they just refer you to the dealer who just wants to replace for 1K.

The power steering will suddenly go out while a “Stabilitrak” warning comes up on the display. There are many reports of this problem documented online in this year and model, and the 2015 had a recall for this known issue that was evidently not resolved OR recalled for the 2016 model. Suddenly losing power steering when traveling at highway speed or making a turn is a tremendous crash risk as it is very difficult to turn the wheel and the responsiveness and ability to turn quickly is greatly diminished. I and my wife have both almost crashed when this has happened. Most of the time turning the vehicle off and then on again will reset and reactivate power steering, other times it does not. I have called two Chevy dealerships who acknowledged an awareness of this problem, but difficult to replicate the problem on demand, and not always the same repair but almost always related to the steering rack and cable bundle. As I understand it, replacing the entire rack is about a $2000+ repair that based on anecdotal information online seems to resolve the problem. I am shocked Chevy/GMC is willing to assume this liability and not issue a recall or at least offer some kind of reimbursement option for doing the right thing and getting the repair done rather than place others at risk on the roads. This problem has been going on and off for the past year.

The Power Steering keeps failing and this is dangerous once the vehicle is in motion. The most recent incident was July 4th 2023. We have taken the truck to Lawley Chevrolet Sierra Vista AZ (Mando Flores-Service Advisor)several times within the last year and they claim they can't find anything wrong. We can't drive it until the steering is properly fixed. It's impossible to drive. We have to constantly pull over and turn off vehicle for the electrical system to reset . Then we drive for about 1/8 miles then the issue starts all over again. Once the power steer light comes on to include the stabilitrak warning lights then the vehicle is almost impossible to steer. My wife drives the truck most of the time and it's very dangerous and it's not easy for her to steer this vehicle once the power steering goes out. I'm disabled and not able to drive the vehicle in case the power steering goes out. Please thoroughly investigate this vulnerability & issue a recall to fix this issue.