IllustrationTHERE ARE 7 RECALLS ON THIS VEHICLE AND THE MECHANIC VERIFIES THAT NONE OF THE RECALLS HAVE BEEN PERFORMED
2011 Cadillac Srx
Owner reports · Recalls · Investigations
More warning signs than most Srx years
Owner complaints for the 2011 Cadillac Srx are substantially higher than the model-year median of 192.
About this comparison →How this year compares
Owner complaints by model year
Compare all Srx years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
430–25K
4025–50K
5650–75K
6175–100K
80100–150K
9150K+
289 reports with mileage · 157 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Exterior Lighting. Review the 198 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Suspension. Review the 62 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Electrical System. Review the 40 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
17 crash reports1 fire reports17 injury reports
Suspension complaints
62 reportsFRONT STRUTS MAKING BOUNCING NOISE. ON INSTRUMENT PANEL IT STATES SERVICE REAR AXLE. I TOOK MY CAR INTO ELCO CADILLAC THEY TOLD ME I SHOULD REPLACE STRUTS EVERY 60-70,000 MILES ?????????? ASLO THE SERVICE REAR AXLE THEY CLAIMED WAS THE SENSOR SHORTING OUT. SO THEY REPLACED REAR DIFFERENTIAL CLUTCH CONTROL MODULE AND SOLENOI…
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FRONT STRUTS MAKING BOUNCING NOISE. ON INSTRUMENT PANEL IT STATES SERVICE REAR AXLE. I TOOK MY CAR INTO ELCO CADILLAC THEY TOLD ME I SHOULD REPLACE STRUTS EVERY 60-70,000 MILES ?????????? ASLO THE SERVICE REAR AXLE THEY CLAIMED WAS THE SENSOR SHORTING OUT. SO THEY REPLACED REAR DIFFERENTIAL CLUTCH CONTROL MODULE AND SOLENOID. THEY SAID SOLENOID VALVE STUCK. MY COST $1400 THE DAY I PICKED IT UP THE SAME [XXX] MESSAGE APPEARED (SERVICE REAR AXLE) ??????????????????? I BROUGHT IT RIGHT BACK ? THEY HAVE LOST ALL OF MY TRUST ! MY CAR HAS ONLY 77,000 MILES ON IT. ALSO THEY TOLD ME THAT NOBODY HAD THE PART. THEY CHECKED ALL OF CADILLAC THROUGHOUT THE USA AND SAID THEY WILL TRY TO LOCATE ONE. NEXT THING I KNOW THEY RECEIVED THE PART BUT IT CAME IN BROKEN? SO THEY REORDERED FROM GM I DON'T BELIEVE MUCH OF WHAT THEY SAY NOW. MY CAR IS OVER THERE PROBABLY SO THEY CAN FIGURE OUT HOW TO REMOVE THE SERVICE REAR AXLE CODE! PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
PASSANGER AIRBAG DEFECTIVE. SERVICE AIRBAG LIGHT COMES ON. ALSO A KNOCK IN FRONT WHEELS AT TAKE OFF OR BACKING UP.
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT HEARD A THUMPING NOISE COMING FROM THE REAR OF THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO JBA CHEVROLET DEALER WHERE IT WAS DIAGNOSED THAT THE SUSPENSION FAILED AND THE HEAD LAMPS WERE LEAKING. THE SUSPENSION AND HEAD LAMPS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRE…
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TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT HEARD A THUMPING NOISE COMING FROM THE REAR OF THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO JBA CHEVROLET DEALER WHERE IT WAS DIAGNOSED THAT THE SUSPENSION FAILED AND THE HEAD LAMPS WERE LEAKING. THE SUSPENSION AND HEAD LAMPS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED CASE NUMBER: 8/29942455009. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
2011 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO FRONT & REAR WHEEL BEARING FAILURE AND SEEKS REIMBURSEMENT REPAIRS. *SMD THE CONSUMER STATED AT 45,000 MILES THE FRONT WHEEL BEARING WAS REPLACED. TWO MONTHS LATER, THE REAR WHEEL BEARING WAS REPLACED. *JB
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING 30 MPH, THE REAR AXLE WARNING LIGHT ILLUMINATED. THE CONTACT WAS ABLE TO RESET THE REAR AXLE LIGHT, BUT THE ISSUE RECURRED. THE VEHICLE WAS DIAGNOSED AND REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 106,000. UPDATED 09/29/16*LJ THE C…
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TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING 30 MPH, THE REAR AXLE WARNING LIGHT ILLUMINATED. THE CONTACT WAS ABLE TO RESET THE REAR AXLE LIGHT, BUT THE ISSUE RECURRED. THE VEHICLE WAS DIAGNOSED AND REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 106,000. UPDATED 09/29/16*LJ THE CONSUMER STATED THE MANUFACTURER ONLY REIMBURSED 600.00 OUT OF THE TOTAL COST OF 1,344.11 FOR THE REPAIRS. *JS
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE SERVICE REAR AXLE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DETERMINED THAT THERE WAS A DEFECT WITH THE REAR AXLE. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED ON TEN SEPARATE OCCASIONS. THE MANUFACTURER WAS NOTIFIED…
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TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE SERVICE REAR AXLE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DETERMINED THAT THERE WAS A DEFECT WITH THE REAR AXLE. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED ON TEN SEPARATE OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.
PROBLEMS WITH COMPLETION/DOCUMENTATION OF TWO RECALLS: MY DEALER (HENDRIX CADILLAC, DURHAM NC) CLAIMED TODAY, 14 NOV 2014, THAT THEY HAD ALREADY RESOLVED NHTSA RECALL 14V571000 (GM 14457) ON THE REAR SUSPENSION OF MY CAR ON 02 OCT 2014. HOWEVER, I ONLY GOT THE RECALL NOTICE IN EARLY NOVEMBER, WHEN GM'S LETTER SAID THAT PARTS…
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PROBLEMS WITH COMPLETION/DOCUMENTATION OF TWO RECALLS: MY DEALER (HENDRIX CADILLAC, DURHAM NC) CLAIMED TODAY, 14 NOV 2014, THAT THEY HAD ALREADY RESOLVED NHTSA RECALL 14V571000 (GM 14457) ON THE REAR SUSPENSION OF MY CAR ON 02 OCT 2014. HOWEVER, I ONLY GOT THE RECALL NOTICE IN EARLY NOVEMBER, WHEN GM'S LETTER SAID THAT PARTS WOULDN'T BE AVAILABLE UNTIL AT LEAST 10 NOV 2014. (REPORT DATE IS LATE SEPT 2014.) ON 02 OCT 2014, THE DEALER HAD TOLD ME THEY HAD THAT DAY RESOLVED NHTSA 14V447000 (GM 14271) ON THE FRONT SEAT ADJUSTERS OF MY CAR. TODAY THE DEALER TELLS ME THAT RECALL IS STILL PENDING FOR LACK OF SOLUTION, EVEN THOUGH THE REPORT DATE WAS JULY 2014. HAVE THEY MIXED UP THE TWO RECALLS? I AM CONCERNED THAT MY CAR IS NOT SAFE. *TR
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE BECAME UNSTABLE AND STARTED TO SWAY FROM SIDE TO SIDE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V571000 (SUSPENSION). HOWEVER, THE VIN WAS NOT LISTED UNDER THE NHTSA RECALL. THE VEHICLE WAS TAK…
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TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE BECAME UNSTABLE AND STARTED TO SWAY FROM SIDE TO SIDE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V571000 (SUSPENSION). HOWEVER, THE VIN WAS NOT LISTED UNDER THE NHTSA RECALL. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 28,763. UPDATED 12/17/14*CN THE CONSUMER STATED THE PULLING WAS INTERMITTENT BUT, STRONG. THE VEHICLE WOULD PULL TO EITHER THE LEFT OR THE RIGHT. UPDATED 9/29/2015*JS
I PULLED OUT OF A PARKING SPOT AND THEN SUDDENLY MY CAR JOLTED TO A STOP. I HAD HEARD A SNAPPING NOISE AND THE CAR WOULDN'T MOVE FORWARD OR BACKWARDS. I LOOKED AT MY TIRE ONLY TO FIND IT WAS BOWED IN TOWARDS MY CAR INSTEAD OF AWAY FROM IT SINCE THE WHEEL SHOULD HAVE BEEN TURNED AWAY FROM THE CAR. UPON FURTHER REVIEW THE TIRE ROD…
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I PULLED OUT OF A PARKING SPOT AND THEN SUDDENLY MY CAR JOLTED TO A STOP. I HAD HEARD A SNAPPING NOISE AND THE CAR WOULDN'T MOVE FORWARD OR BACKWARDS. I LOOKED AT MY TIRE ONLY TO FIND IT WAS BOWED IN TOWARDS MY CAR INSTEAD OF AWAY FROM IT SINCE THE WHEEL SHOULD HAVE BEEN TURNED AWAY FROM THE CAR. UPON FURTHER REVIEW THE TIRE ROD HAD SNAPPED. IF THE TIRE ROD COULD EASILY SNAP AS I WAS SIMPLY PULLING OUT OF A PARKING SPOT THEN IT COULD HAVE EASILY SNAPPED WHILE ON THE HIGHWAY WHICH WOULD HAVE RESULTED IN INJURIES TO MYSELF AND MY CHILD. *TR
Official recalls
721V473000 · Suspension:rear
Jun 24, 2021
General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
Consequence & remedy
Consequence: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.
14V571000 · Suspension:rear
Sep 19, 2014
General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.
Consequence & remedy
Consequence: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.
14V447000 · Seats:front Assembly:power Adjust
Jul 23, 2014
General Motors LLC (GM) is recalling certain model year 2011-2012 Buick LaCrosse, Regal and Chevrolet Camaro, as well as certain 2010-2012 Cadillac SRX, Chevrolet Equinox and GMC Terrain vehicles, equipped with power height adjustable driver and passenger seats. In the affected vehicles, the bolt that secures the driver's and passenger's power front seat height adjuster may fall out causing the seat to drop suddenly to the lowest vertical position.
Consequence & remedy
Consequence: If the driver's seat unexpectedly drops, the distraction and altered seat position may affect the drivers' control of the vehicle, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will replace the height adjuster shoulder bolts, free of charge. The manufacturer distributed interim letters to owners on September 11, 2014. The recall began on December 26, 2014. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), 1-800-222-1020 (Chevrolet), or 1-800-462-8782 (GMC). GM's number for this recall is 14271.
11V595000 · Power Train:automatic Transmission
Dec 20, 2011
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2010-2011 CADILLAC SRX VEHICLES MANUFACTURED FROM OCTOBER 26, 2008, THROUGH JUNE 23, 2011, FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NUMBER 114, THEFT PROTECTION. THESE VEHICLES MAY HAVE A TRANSMISSION SHIFT CABLE THAT WAS IMPROPERLY INSTALLED AND MAY COME OUT OF THE TRANSMISSION BRACKET.
Consequence & remedy
Consequence: THE DRIVER MAY BE UNABLE TO SHIFT THE TRANSMISSION OUT OF GEAR, RESULTING IN NO MOTION OR THE SHIFTER MAY INACCURATELY INDICATE THAT THE TRANSMISSION IS IN PARK WHEN IT IS NOT, ALLOWING THE VEHICLE TO ROLL AWAY AND CAUSE A POSSIBLE CRASH.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL ENSURE THAT THE TRANSMISSION SHIFT CABLE IS PROPERLY ROUTED AND SEATED IN THE TRANSMISSION CABLE BRACKET. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING JANUARY 2012. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339.
11V308000 · Air Bags:side/window
Jun 3, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CADILLAC SRX PASSENGER VEHICLES FOR FAILING TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO 208, "OCCUPANT CRASH PROTECTION." THE AIRBAGS ARE PROGRAMMED TO TURN OFF THE RIGHT SIDE ROOF-RAIL AIRBAG IF THE PASSENGER SENSING SYSTEM DETERMINES THAT THE RIGHT FRONT PASSENGER SEAT IS UNOCCUPIED.
Consequence & remedy
Consequence: THE RIGHT REAR OCCUPANT MAY NOT BE PROTECTED AND SUFFER INJURIES IN CERTAIN FRONTAL AND SIDE CRASHES.
Remedy: GM DEALERS WILL REPROGRAM THE SENSING AND DIAGNOSTIC MODULE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JUNE 17, 2011. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339 AND AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM .
11V149000 · Visibility:defroster/defogger/hvac System:windshield:electrical Heating Element
Mar 4, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 BUICK LACROSSE AND CADILLAC SRX VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 103, "WINDSHIELD DEFROSTING AND DEFOGGING SYSTEMS". ON THESE VEHICLES, THE SOFTWARE IN THE ELECTRONIC CLIMATE CONTROL (ECC) MODULE MAY DISABLE THE ABILITY TO ADJUST THE HEATING, VENTILATION, AND AIR CONDITIONING (HVAC) SYSTEM SETTINGS. IF THIS HAPPENS, THE DRIVER WILL NOT BE ABLE TO CONTROL THE HEATING, COOLING, AND VENTILATION FOR THE VEHICLE.
Consequence & remedy
Consequence: IF THIS CONDITION AFFECTS THE DEFROST SYSTEM WHEN IT IS REQUIRED, IT MAY DECREASE THE DRIVER'S VISIBILITY, AND COULD RESULT IN A CRASH.
Remedy: DEALERS WILL REPROGRAM THE ECC MODULE FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 11, 2011. OWNERS MAY CONTACT BUICK AT 1-866-608-8080, CADILLAC AT 1-866-982-2339 OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
10V623000 · Seat Belts:front:buckle Assembly
Dec 15, 2010
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CADILLAC SRX, CHEVROLET EQUINOX AND GMC TERRAIN VEHICLES. THE DRIVER AND /OR FRONT PASSENGER SAFETY BELT BUCKLE ANCHOR MAY FRACTURE AND SEPARATE NEAR THE SEAT ATTACHMENT IN A VEHICLE CRASH.
Consequence & remedy
Consequence: THE SAFETY BELT SYSTEM MAY NOT RESTRAIN THE OCCUPANT(S) AS DESIGNED AND COULD INCREASE THE RISK OF INJURY.
Remedy: DEALERS WILL MODIFY THE PASSENGER AND/OR THE DRIVER SAFETY BELT BUCKLES AS NECESSARY. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE JANUARY 18, 2011. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339, CHEVROLET AT 1-800-630-2438, GMC AT 1-866-996-9463 AND AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE20019 · Rear Toe Link Adjuster Separation
Opened Nov 6, 2020 · Closed Dec 23, 2021
Status: closed (inferred from source dates) · Suspension; Suspension:rear
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
Additional source detail variants (2)
Suspension
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
Suspension:rear
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.