NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
474 reports68,000 miles · May 7, 2013
Electrical System
THIS IS A GENERIC SAFETY DEFECT APPLICABLE TO ALL CADILLAC VEHICLES FOR LAST SEVERAL YEARS AND OTHER MAKES WITH KEYLESS IGNITION SYSTEMS. THIS HAS HAPPENED BEFORE AND WILL HAPPEN AGAIN IF NOT REMEDIED. I VISITED A POST OFFICE TODAY IN DAYTON AREA. THIS LOCATION HAS SOME SORT OF STRONG FREQUENCY OPERATION IN THE AREA EVIDENTLY…
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THIS IS A GENERIC SAFETY DEFECT APPLICABLE TO ALL CADILLAC VEHICLES FOR LAST SEVERAL YEARS AND OTHER MAKES WITH KEYLESS IGNITION SYSTEMS. THIS HAS HAPPENED BEFORE AND WILL HAPPEN AGAIN IF NOT REMEDIED. I VISITED A POST OFFICE TODAY IN DAYTON AREA. THIS LOCATION HAS SOME SORT OF STRONG FREQUENCY OPERATION IN THE AREA EVIDENTLY ON SAME FREQUENCY AS FOB STARTING SYSTEMS. I WAS UNABLE TO LOCK MY CAR (KEY DOES WORK) OR UNLOCK IT WITH FOB (AGAIN KEY IN DOOR OPERATES DOOR LOCKS). HOWEVER THE FOB SIMPLY DID NOT START CAR DESPITE SEVERAL EFFORTS OR AFTER INSTRUCTIONS TO PUT IN CONSOLE NEXT TO RECEIVER. HAD THIS BEEN AN EMERGENCY I WOULD HAVE BEEN UNABLE TO LEAVE THE AREA. THE CAR FINALLY DID START BUT ONLY AFTER A PERIOD OF TIME AND NUMEROUS ATTEMPTS. IF THE FOB DOES NOT REGISTER WITH THE SYSTEM THERE IS NO WAY TO START THE CAR. DOOR HAS KEY ACCESS THE REST OF THE IGNITION SYSTEM DOES NOT. THIS IS EXTREMELY UNSAFE AND NEEDS TO E ADDRESSED. THIS IS NOT AN ISOLATED INCIDENT AS TO EITHER THIS LOCATION OR MAKE AND MODEL OF CAR. *TR
NHTSA ODI #10510979
25,540 miles · Apr 24, 2013
Engine
IN JANUARY, WHILE MY WIFE WAS DRIVING THE CAR WITH CHILDREN IN IT, THE ENGINE SUDDENLY STOPPED. LUCKILY, THE CAR BEHIND ALSO STOPPED AND HELPED HER PUSH THE CAR TO THE SIDE. AFTER A FEW TRIES, THE ENGINE STARTED AGAIN. THIS HAPPENED TWICE BEFORE THE CAR WAS SENT TO THE DEALER FOR REPAIR. THEY SAID TRANSMISSION WAS THE PROBLE…
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IN JANUARY, WHILE MY WIFE WAS DRIVING THE CAR WITH CHILDREN IN IT, THE ENGINE SUDDENLY STOPPED. LUCKILY, THE CAR BEHIND ALSO STOPPED AND HELPED HER PUSH THE CAR TO THE SIDE. AFTER A FEW TRIES, THE ENGINE STARTED AGAIN. THIS HAPPENED TWICE BEFORE THE CAR WAS SENT TO THE DEALER FOR REPAIR. THEY SAID TRANSMISSION WAS THE PROBLEM AND HAS BEEN FIXED. LAST SUNDAY, WHILE I WAS DRIVING ON A FREEWAY AT 65 MPH, THE ENGINE SUDDENLY STOPPED AGAIN. I HAD A HARD TIME STEERING THE WHEEL BUT WAS FORTUNATE ENOUGH TO CROSS LANES AND COME TO A STOP ON A FREEWAY. THE CAR IS IN THE DEALER FOR REPAIR BUT CADILLAC JUST ADVISED THAT THEY CANNOT GUARANTEE WHETHER THE CAR WILL STOP AGAIN IN THE FUTURE. THE GUARANTEE SHOULD COME FROM THE DEALERSHIP NOT CADILLAC AND SINCE I OWN IT, I SHOULD MAKE A DECISION TO DRIVE IT OR NOT. IS THIS CAR SAFE TO DRIVE SINCE MY SON WAS IN SUCH PANIC WHEN IT HAPPENED ON THE FREEWAY ? JUST SO LUCKY IT WAS EARLY MORNING WITH NOT MUCH TRAFFIC. *TR
NHTSA ODI #10509494
15,000 miles · Mar 25, 2013
Electrical SystemEngineExterior Lighting
PASSENGER SIDE HEAD LIGHT HAS ONGOING ELECTRICAL SHORT GOES OUT INDICATES ON THE INFORMATION CENTER THEN WILL RANDOMLY COME BACK ON TOOK IT IN TO THE DEALER NO FIX. ALSO WHEN TURNING TO THE LEFT OR THE RIGHT THERE IS SQUEAKING NOISE FROM THE TIRES AND SUSPENSION IT GETS WORSE WHEN COLD OUT. TO PAY 55,000.00 FOR A CAR AND HAVE O…
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PASSENGER SIDE HEAD LIGHT HAS ONGOING ELECTRICAL SHORT GOES OUT INDICATES ON THE INFORMATION CENTER THEN WILL RANDOMLY COME BACK ON TOOK IT IN TO THE DEALER NO FIX. ALSO WHEN TURNING TO THE LEFT OR THE RIGHT THERE IS SQUEAKING NOISE FROM THE TIRES AND SUSPENSION IT GETS WORSE WHEN COLD OUT. TO PAY 55,000.00 FOR A CAR AND HAVE ONGOING ISSUES. IT ALSO GOT NEW HEAD GASKETS AT 51,000 MILES AND A NEW TRANSMISSION AT 43,000 BECAUSE IT WOULDN'T GO IN TO REVERSE ONE AFTERNOON. HAD TO BE TOWED TO A DEALER WAS REPLACED UNDER WARRANTY. *TR
NHTSA ODI #10504396
31,886 miles · Aug 4, 2012
Suspension
SRX 4-SPONTANEOUS SHEAR OF RIGHT REAR TIE ROD/BAR WHILE TRAVELING 65 MPH ON MAJOR MULTI-LANE HIGHWAY, DAYLIGHT, DRY WEATHER CONDITIONS. NO BELLS OR WHISTLES. LOST CONTROL OF DIRECTION OF TRAVEL SWERVING BETWEEN LANES AS SPEED SLOWED AND/OR ATTEMPTING TO APPLY BRAKES. NOTED LOUD SQUEALING NOISE AND REAR-END SPARKING FOR SEVER…
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SRX 4-SPONTANEOUS SHEAR OF RIGHT REAR TIE ROD/BAR WHILE TRAVELING 65 MPH ON MAJOR MULTI-LANE HIGHWAY, DAYLIGHT, DRY WEATHER CONDITIONS. NO BELLS OR WHISTLES. LOST CONTROL OF DIRECTION OF TRAVEL SWERVING BETWEEN LANES AS SPEED SLOWED AND/OR ATTEMPTING TO APPLY BRAKES. NOTED LOUD SQUEALING NOISE AND REAR-END SPARKING FOR SEVERAL MILES UNTIL A SAFE OFFROAD STOP WAS ACCOMPLISHED. DEFENSIVE DRIVERS BEHIND AND BESIDE ME AVOIDED IMPACT AND CATASTROPHIC EVENT. FLAT BED REQUIRED. OFFLOAD OF VEHICLE FROM THE FLAT BED AND MOVEMENT TO REPAIR BAY, REQUIRED MECHANIC'S TO "MANUALLY" KICK THE WOBBLING, MARKEDLY TILTED WHEELS UPRIGHT TO DIRECT AUTO TRAVEL IN A STRAIGHT LINE. DEALER EVALUATION FOUND RIGHT REAR TIE BAR SHEARED, AND LEFT REAR TIE BAR LINK LOOSE. DEALER MECHANIC REPORTED CORROSION AND PART DEFECT, SPECIFICS OF REPORT NOT SHARED. DEALER REPORTED "REPAIRED UNDER WARRANTY AND VEHICLE OPERATES AS DESIGNED." PERSONAL VEHICLE USE SPECIFICS INCLUDE NO OFFROAD USE, ONLY DEALER SERVICE, SEVERAL ELECTRICAL WARRANTY REPAIRS, MOST RECENT DEALER SERVICE WAS OIL CHANGE/LUBE 6/23/2012 , AND AIR BAG MODULE REPLACEMENT (WARRANTY) 7/5/2012. *TR
NHTSA ODI #10469190
3,000 miles · Jun 17, 2012
EnginePower Train
MY NEW CAR WAS TOWED A NUMBER OF 4 TIMES. FIRST TIME CAR WAS ONLY 6 MOS OLD AND HAD 3000 MI ON IT. SECOND AND THIRD TIME HERITAGE CADILLAC SAID THEY WERE WORKING WITH ENGINEERS FROM CADILLAC TO TRY AND REPAIR. 4TH TIME THEY SAID COULDN'T FIX AND CAR WAS NOT SAFE TO DRIVE, COULD GET STRANDED IN IT. MAY OR JUNE 2011. JAN 2012, J…
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MY NEW CAR WAS TOWED A NUMBER OF 4 TIMES. FIRST TIME CAR WAS ONLY 6 MOS OLD AND HAD 3000 MI ON IT. SECOND AND THIRD TIME HERITAGE CADILLAC SAID THEY WERE WORKING WITH ENGINEERS FROM CADILLAC TO TRY AND REPAIR. 4TH TIME THEY SAID COULDN'T FIX AND CAR WAS NOT SAFE TO DRIVE, COULD GET STRANDED IN IT. MAY OR JUNE 2011. JAN 2012, JULY 2011, MAY 2012 FAILURE TO START/TOWED IN . *TR
NHTSA ODI #10461985
4,000 miles · May 2, 2012
Electrical SystemEngine And Engine Cooling
ONE OF FIRST NEW SRXS SOLD IN 2009. STARTED WITH INTERMITTENT FAILURE OF POWER WINDOWS, FOLLOWED BY FAILURE OF NAV/RADIO DISPLAY AND EVENTUALLY REPLACED. THEN ISSUES WITH BACK-UP CAMERA SCREEN WOULD NOT POP UP DURING REVERSE SO COULD NOT SEE OR USE CAMERA. TECHNICIANS UNABLE TO DIAGNOSE PROBLEMS BECAUSE THE CONNECTION PORT TO…
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ONE OF FIRST NEW SRXS SOLD IN 2009. STARTED WITH INTERMITTENT FAILURE OF POWER WINDOWS, FOLLOWED BY FAILURE OF NAV/RADIO DISPLAY AND EVENTUALLY REPLACED. THEN ISSUES WITH BACK-UP CAMERA SCREEN WOULD NOT POP UP DURING REVERSE SO COULD NOT SEE OR USE CAMERA. TECHNICIANS UNABLE TO DIAGNOSE PROBLEMS BECAUSE THE CONNECTION PORT TO CAR'S COMPUTER FAILED. SEATS RIPPED OUT AND CONNECTION REBUILT. AUTO REAR TAILGATE WITH SAFETY SENSE CLOSE FAILED AS I REACHED INTO GET PACKAGE OUT AS TAILGATE WENT UP. SUPPORTS FAILED CAUSING TAILGATE TO CRASH DOWN ON ME TRAPPING ME WITH LEGS OUT BACK OF CAR. NOT ONLY DID SUPPORTS STRUT FAIL BUT SAFETY CLOSE MECHANISM FAILED. WIFE HAD TO MANUALLY RELEASE AND RAISE TAILGATE TO FREE ME. THEN AC FAILED ON WAY BACK FROM LONG TRIP. COMPUTER ISSUE AND PART FAILURE ACCORDING TO DEALER. CAMERA AND INFO SCREEN LOCKED UP AGAIN AND WAS REPAIRED. TWO WEEKS AGO WHILE TRAVELING ON HIGHWAY APPROX. 65 MPH ENGINE STARTED SHAKING COMPLETELY OUT OF SYNC WITH CYLINDERS BANGING AND DECREASE ENGINE POWER LIGHT CAME ON. WITHOUT WARNING AND NOT HITTING BRAKES SUDDENLY LOST SPEED AND WAS ALMOST RUN OVER BY TRUCK BEHIND US BECAUSE OF ABRUPT DECELERATION. BARELY HAD ENOUGH POWER TO GET OFF AND UP EXIT RAMP. TURNED OUT TO BE COMPUTER FAILURE FOR ENGINE. LAST WEEKEND WHILE BACKING UP WATCHING MOTHER AND CHILD THROUGH BACK-UP CAMERA PASS BEHIND ME , CAMERA FAILED SCREEN WENT BLANK BUT STILL SHOWED PARK ASSIST SYMBOLS. SCREEN WOULD NOT CLEAR BUT SYMBOLS FROZEN ON SCREEN WHEN SHIFTED INTO DRIVE. WENT TO HOME DEPOT CAME OUT , CAR WOULD NOT SENSE REMOTE UNABLE TO START. HAD SAME ISSUE 1 YEAR PREVIOUS AND REMOTES REPLACED. PUT REMOTE EVERYWHERE IN CAR STILL COULD NOT START. ASKED CADILLAC TO ENSURE ME CAR WAS SAFE . THEY SAID THEY COULD NOT. ASKED TO GET ANOTHER CAR UNTIL END OF LEASE OR OUT OF LEASE. THEY SAID NO. I AM WORRIED CAR MAY HAVE SAFETY FAILURE. *JS
NHTSA ODI #10457199
40,000 miles · Feb 24, 2012
Structure
REAR POWER DOOR (LIFTGATE) REVERSES WHEN OPENING AND SHUTS BY ITSELF. THIS HAPPENS ABOUT 75% OF THE TIME I OPEN THE DOOR. IT USUALLY REVERSES WHEN 1/4 TO 3/4 OPEN, THEN SHUTS COMPLETELY. RE-OPENING THE DOOR NORMALLY SUCCEEDS WITHOUT A PROBLEM. I WAS HIT ON THE HEAD LAST YEAR BY THIS. THE LOCAL CADILLAC DEALER IS UNABLE TO F…
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REAR POWER DOOR (LIFTGATE) REVERSES WHEN OPENING AND SHUTS BY ITSELF. THIS HAPPENS ABOUT 75% OF THE TIME I OPEN THE DOOR. IT USUALLY REVERSES WHEN 1/4 TO 3/4 OPEN, THEN SHUTS COMPLETELY. RE-OPENING THE DOOR NORMALLY SUCCEEDS WITHOUT A PROBLEM. I WAS HIT ON THE HEAD LAST YEAR BY THIS. THE LOCAL CADILLAC DEALER IS UNABLE TO FIX THIS AND THEY SAY DETROIT HAS NO ANSWER. *TR
NHTSA ODI #10449277
70,000 miles · Feb 18, 2012
Electrical SystemService Brakes, HydraulicSteeringCrash
I WAS REAR-ENDED WHILE I WAS STOPPED IN TRAFFIC. THERE WAS MINOR DAMAGE TO MY REAR BUMPER HOWEVER THIS CAUSED NUMEROUS ISSUES WITH MY CAR IMMEDIATELY THEREAFTER. I EXPERIENCED NUMEROUS ELECTRICAL ISSUES AND THEN IT GOT WORSE. I LOST STEERING, BRAKES AND AND THE ENGINE STALLED. THE CAR BECAME IMMOBILE AND HAD TO BE TOWED TO THE D…
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I WAS REAR-ENDED WHILE I WAS STOPPED IN TRAFFIC. THERE WAS MINOR DAMAGE TO MY REAR BUMPER HOWEVER THIS CAUSED NUMEROUS ISSUES WITH MY CAR IMMEDIATELY THEREAFTER. I EXPERIENCED NUMEROUS ELECTRICAL ISSUES AND THEN IT GOT WORSE. I LOST STEERING, BRAKES AND AND THE ENGINE STALLED. THE CAR BECAME IMMOBILE AND HAD TO BE TOWED TO THE DEALERSHIP. AFTER THEY SERVICED THE VEHICLE, THEY FOUND THAT THE BATTERY SHORTED OUT AND THE ECU HAD FAILED. I BELIEVE THAT BECAUSE THE PROBLEMS OCCURRED IMMEDIATELY AFTER THE COLLISION THAT IT WAS THE COLLISION THAT TRIGGERED THEM. I FEEL THAT THIS IS A DESIGN FLAW THAT COULD BE VERY DANGEROUS IN SUCH A SITUATION. *TR
NHTSA ODI #10448418
15,000 miles · Jan 31, 2012
Structure
2010 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO DRIVER SIDE FRAME BLOCKING THE VIEW OF THE ROADWAY WHEN MAKING A LEFT TURN *TGW THE DEALER DID AGREE, THERE WAS A BLIND SPOT. HOWEVER, THERE WAS NO REMEDY. *JB
NHTSA ODI #10446415
Mileage unknown · Jan 7, 2012
Exterior Lighting
THE LOW BEAMS ON THE CAR ARE VERY POOR, EVEN ON A CLEAR NIGHT. IF DRIVING IN THE RAIN IT IS MUCH WORSE. *TR
NHTSA ODI #10442811
Official recalls
6Jun 24, 2021
General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
Consequence & remedy
Consequence: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.
Sep 19, 2014
General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.
Consequence & remedy
Consequence: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.
Jul 23, 2014
General Motors LLC (GM) is recalling certain model year 2011-2012 Buick LaCrosse, Regal and Chevrolet Camaro, as well as certain 2010-2012 Cadillac SRX, Chevrolet Equinox and GMC Terrain vehicles, equipped with power height adjustable driver and passenger seats. In the affected vehicles, the bolt that secures the driver's and passenger's power front seat height adjuster may fall out causing the seat to drop suddenly to the lowest vertical position.
Consequence & remedy
Consequence: If the driver's seat unexpectedly drops, the distraction and altered seat position may affect the drivers' control of the vehicle, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will replace the height adjuster shoulder bolts, free of charge. The manufacturer distributed interim letters to owners on September 11, 2014. The recall began on December 26, 2014. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), 1-800-222-1020 (Chevrolet), or 1-800-462-8782 (GMC). GM's number for this recall is 14271.
Dec 20, 2011
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2010-2011 CADILLAC SRX VEHICLES MANUFACTURED FROM OCTOBER 26, 2008, THROUGH JUNE 23, 2011, FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NUMBER 114, THEFT PROTECTION. THESE VEHICLES MAY HAVE A TRANSMISSION SHIFT CABLE THAT WAS IMPROPERLY INSTALLED AND MAY COME OUT OF THE TRANSMISSION BRACKET.
Consequence & remedy
Consequence: THE DRIVER MAY BE UNABLE TO SHIFT THE TRANSMISSION OUT OF GEAR, RESULTING IN NO MOTION OR THE SHIFTER MAY INACCURATELY INDICATE THAT THE TRANSMISSION IS IN PARK WHEN IT IS NOT, ALLOWING THE VEHICLE TO ROLL AWAY AND CAUSE A POSSIBLE CRASH.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL ENSURE THAT THE TRANSMISSION SHIFT CABLE IS PROPERLY ROUTED AND SEATED IN THE TRANSMISSION CABLE BRACKET. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING JANUARY 2012. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339.
Sep 30, 2010
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2010 CADILLAC SRX VEHICLES EQUIPPED WITH 2.8L GAS ENGINES (LAU) OR 3.0L GAS ENGINES (LF1). SOME OF THESE VEHICLES HAVE A CONDITION IN WHICH PROCESSING OF THE CRIMP DURING MANUFACTURE OF THE POWER STEERING PRESSURE LINE MAY HAVE DAMAGED THE LINE. IF THE LINE WAS DAMAGED, A POWER STEERING FLUID LEAK MAY DEVELOP. IF THERE IS A SUFFICIENT AMOUNT OF FLUID LOSS, THE DRIVER WILL HEAR NOISE FROM THE POWER STEERING PUMP AND INCREASED EFFORT MAY BE REQUIRED FOR STEERING.
Consequence & remedy
Consequence: IF POWER STEERING FLUID SPRAYS ONTO HOT ENGINE PARTS, AN ENGINE COMPARTMENT FIRE COULD OCCUR.
Remedy: DEALERS WILL INSPECT AND IF NECESSARY REPLACE THE POWER STEERING LINE FREE OF CHARGE. THE SAFETY RECALL BEGAN ON NOVEMBER 12, 2010. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339.
May 25, 2010
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2010 CADILLAC SRX EQUIPPED WITH A 2.8L V6 ENGINE. IF LOW OCTANE (REGULAR) FUEL IS USED IN THE VEHICLE INSTEAD OF THE REQUIRED HIGH OCTANE (PREMIUM) FUEL AS STATED IN THE OWNER MANUAL AND ON THE FUEL FILLER DOOR, THE COMBINATION OF REGULAR FUEL USAGE AND AGGRESSIVE DRIVING MANEUVERS MAY INDUCE PRE-IGNITION. IF PRE-IGNITION OCCURS, YOU MAY HEAR A PINGING OR KNOCKING SOUND FROM THE ENGINE.
Consequence & remedy
Consequence: IF THE VEHICLE CONTINUES TO BE DRIVEN AFTER THE ONSET OF THIS NOISE, A CONNECTING ROD OR PISTON MAY BREAK, RESULTING IN ENGINE DAMAGE, AND PERHAPS ENGINE FAILURE, WHICH WOULD DISABLE THE VEHICLE INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL REPROGRAM THE ENGINE CONTROL MODULE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE JUNE 11, 2010. OWNERS MAY CONTACT THE CADILLAC CUSTOMER ASSISTANCE CENTER AT 1-866-982-2339 OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
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