2010 Cadillac Srx

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 74,000.

I HAVE A CADILLAC SRX 2010 WITH 79K MILES. I WAS JUST INFORMED THAT I HAVE A TIMING CHAIN THAT NEEDS TO BE REPLACED. THEY TELL ME THAT BECAUSE I HAVE THE 3.0L ENGINE IT IS NOT COVERED BY THE RECALL ON THE 3.6L ENGINE. BUT THROUGH MY RESEARCH ONLINEI FIND THAT THERE IS NO DIFFERENCE IN THE TIMING CHAIN OR THE TENSIONERS. THE ISSUE IS IF MY ENGINE WERE TO SEIZE AND CAUSE THE VEHICLE TO ABRUPTLY LOOSE CONTROL SOMEONE OR MYSELF COULD BE INJURED OR DIE.

WHAT SOUNDED LIKE A POWER STEERING ISSUE TURNED OUT TO BE A BIG PROBLEM WITH THE LEFT FRONT HUB ASSEMBLY. ONLY IF I MADE A HARD TURN WOULD THE CAR SOUND LIKE THERE WAS GRINDING. I DID NOT NEED TO BE BRAKING FOR THE SOUND TO OCCUR. SOFT TURNS DID NOT RESULT IN THE GRINDING NOISE. THINKING THAT IT MIGHT BE THE BRAKES, WE TOOK IT TO A PEP BOYS SERVICE STATION. THE MECHANIC IMMEDIATELY CALLED US BACK TO SHOW US "A BIGGER PROBLEM THAN WE THOUGHT". OF THE THREE HUB ASSEMBLY BOLTS, ONE WAS MISSING AND THE OTHER TWO WERE LOOSE AND ON THEIR WAY TO FALLING OUT. THE MECHANIC ASKED IF WE HAD HAD ANY FRONT END WORK DONE. WE HAD NOT. WE SUSPECT THE BOLTS WERE NOT INSTALLED CORRECTLY WHEN THE CAR WAS MADE AND OVER TIME THE BOLTS HAD WORKED THEIR WAY LOOSE TO THE POINT THAT THE ROTOR HAD OBVIOUS PLAY, CAUSING THE GRINDING NOISE. I SHUDDER TO THINK WHAT COULD HAVE HAPPENED AND CONSIDER MYSELF VERY LUCKY THAT I DIDN'T LOSE THE WHEEL OFF OF THE CAR, ESPECIALLY SINCE I WAS ON THE HIGHWAY ONLY THE DAY BEFORE. WE CONSIDER THIS EPISODE TO BE A NEAR-MISS SAFETY ISSUE.

MY CAR HAS PUSH TO START AND THE KEYS SHOULD DETECT AND START YOUR VEHICLE WHEN YOU GET IN THE CAR. THE IDOL KEPT SAYING NO REMOTE DETECTED . THE ONLY WAY TO START THE CAR WAS TO PUT THE KEYPAD IN THE MIDDLE CONSOLE. I TOOK IT TO CHRISTIANS BROTHERS AUTOMOTIVE WHERE THE DIAGNOSTIC SAID I NEEDED TO REPLACE THE KEYLESS ENTRY MODULE. A WEEK LATER WHILE I WAS DRIVING IT , THE IDOL ON THE SCREEN SAID NO REMOTE DETECTED AND THE CAR COMPLETELY SHUT OFF WHILE I'M IN MOTION. THE ONLY WAY TO START IT AGAIN WAS TO HOLD THE KEYPAD AGAINST THE MIDDLE CONSOLE.I TOOK IT BACK TO CHRISTIAN BROTHERS WHERE THEY PRINTED OUT THE TECHNICAL BULLETIN THAT DEEMS THIS ISSUE TO BE A KNOWN ISSUE SINCE 2010 AND THAT I WILL HAVE TO TAKE IT TO A CADILLAC DEALERSHIP WHERE I WILL HAVE TO PAY AGAIN FOR A DIAGNOSTIC AND WHATEVER ISSUES THEY COME UP WITH. RON CARTER CADILLAC DOESN'T HAVE APPOINTMENTS AVAILABLE FOR SIX WEEKS AND BECAUSE THIS HAS NOT BEEN MADE A RECALL, THEY WILL NOT WARRANTY WHAT THEY KNOW IS A KNOWN ISSUE WITH THE CAR. IF I CONTINUE TO PAY TO REPAIR THIS MODULE AND IT SHUTS OFF ON ME IN THE MIDDLE OF TRAFFIC OR AT HIGH SPEEDS, I COULD BE SERIOUSLY INJURED OR KILLED. I DON'T UNDERSTAND THE PURPOSE OF PROVIDING A TECHNICAL BULLETIN THAT YOU DON'T INTEND TO MAKE A RECALL WHEN YOU KNOW IT'S AN ISSUE.

INNER/OUTER SEALS IN MOONROOF HAD TO BE REPLACED DUE TO THE TUBING BEING TO SHORT WHEN MADE ON THE FACTORY LINE. THIS IS A PRE-OWN VEHICLE THAT HAD ONLY 60,000 MILES. I WAS DRIVING 70MPD ON 94-E, IT HAD THUNDER STORMED THE ENTIRE WEEKEND, AND WAS RAINING TERRIBLY WHEN THIS ALL TOOK PLACE. THE VEHICLE DECREASED IN SPEED DOWN TO 17-20 AND WOULDN'T GO ANY FASTER. I EXIT THE FREEWAY, PULLED INTO GAS STATION TO READ MY MANUAL. STABILITY TRACK WAS MY MESSAGE. I CRANKED FINE, AND DROVE OK BUT NOT MORE THAN 20MPH. THE MORNING AFTER, APPARENTLY THE BREAK SYSTEM HAD DRIED, THE VEHICLE DROVE PERFECT AT THE SPEED IT SHOULD. I STILL TOOK IT TO SHOP BECAUSE MY CONCERN WAS THAT THIS DIDN'T HAPPEN AGAIN. WHEN IT RAIN, THE VEHICLE WOULD LEAK INTO THE PASSENGER SIDE OF THE VEHICLE UNDER THE GLOVE BOX AND IT WAS A NICE PUDDLE. I THOUGHT I LEFT THE WINDOW CRACKED. THE SHOP MECHANIC FOUND WATER SPOTS IN THE MOON ROOF AREA AND THE BREAK AREA AND UNDERNEATH THE FLOOR CARPET ON THE SIDE WHERE THE WATER HAD LEAKED. THE PREVIOUS OWNER HAD PURCHASED THE WEATHER TECH MATTS, AND THAT MADE ME WONDER WHEN I PURCHASED THE CAR; WHY WOULD A PERSON PURCHASE SUCH EXPENSIVE MATTS WHEN IT'S A LEASE AND WILL BE GETTING RETURNED. THE MECHANIC INFORMED ME THAT IF THE LEAK WASN'T FIXED THIS WOULD HAPPEN AGAIN, EVENTUALLY EFFECT THE ELECTRICAL SYSTEM WHICH WILL GIVE INCORRECT READINGS OF EACH FUNCTIONAL ABILITY. MY VEHICLE WAS IN THE SHOP FOR 1 MONTH. THE MOON ROOF WAS THE ONLY LEAK AND THE PART TOOK A WEEK TO COME IN. THIS WAS A VERY DIFFICULT TASK STATED BY THE MECHANIC BECAUSE IF THE MOON ROOF ISN'T INSTALLED PROPERLY IT COULD BLOW OFF WHEN IN HIGH SPEED OR WILL LEAK AIR. I'VE READ MANY DOING THIS PROCESS AND MANY I'VE READ JUST DEALT WITH THE TUBING TO STOP THE LEAK, NOT ACTUALLY FIXING THE PROBLEM WITH THE SUNROOF SEALS. I DIDN'T TAKE ANY PHOTOS, BUT I DO HAVE THE $1,236.00.

MOUNTED ON MY NEW VOGUE 2010 SRX CAD (VIN: [XXX]) WERE 275-45-20 TIRES ON 8" WHEELS. INSTEAD OF P235/65R 18. I BELIEVE THAT THIS HAS CAUSED ONGOING (SINCE TIME OF VEHICLE PURCHASE) LOST OF TIRE AIR PRESSURE AND/OR POSSIBLE HUB BEARING ISSUES; AS WELL IS A SAFETY ISSUE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR