IllustrationFAULTY HEADLAMP THAT I KEEP HAVING TO REPLACE SOMETHING ON IT BECAUSE IT KEEPS GOING OUT AND AC WILL NOT GET COLD ON LEVEL 1,2, OR 3. IT'S GIVING FAULTY CODES.
2010 Cadillac Srx
Owner reports · Recalls · Investigations
More warning signs than most Srx years
Owner complaints for the 2010 Cadillac Srx are substantially higher than the model-year median of 192.
About this comparison →How this year compares
Owner complaints by model year
Compare all Srx years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
540–25K
4525–50K
8150–75K
8375–100K
79100–150K
18150K+
360 reports with mileage · 114 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Exterior Lighting. Review the 225 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Electrical System. Review the 69 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Engine. Review the 52 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
21 crash reports5 fire reports18 injury reports
What owners actually said
474 reportsCONDENSATION IN HEADLIGHTS CAUSING VISIBILITY ISSUES AND INTERFERING WITH THE ELECTRICAL COMPONENTS FOR HEADLIGHTS TO WORK PROPERLY. THIS IS A MAJOR ISSUE AND NEEDS TO BE FIXED SINCE I HAVE A BAD EYESIGHT AND YOUNG CHILDREN IN THE HOME.
THE HEADLIGHTS HAVE BUILT UP CONDENSATION IN THEM WHICH NOT ONLY MAKES IT VERY DIFFICULT FOR ME TO SEE AT NIGHT TIME BUT ALSO MAKES IT DIFFICULT FOR OTHER DRIVERS TO SEE ME.
THE HEADLIGHTS LIGHTS ARE NOT PROPERLY WORKING. THEY'RE COMPLETELY OUT!!! WE CAN'T DRIVE AT NIGHT UNLESS WE USE THE HIGH BEAMS. MY HUSBAND AND I HAD A FRIEND REPLACED THE BULBS ON THE SIDE OF THE HEADLIGHTS BECAUSE WE THOUGHT THAT THEY WERE THE ISSUE. THE MAIN CENTER LIGHTS WERE STILL OUT. WE TOOK IT TO DISCOUNT AUTO PARTS AND W…
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THE HEADLIGHTS LIGHTS ARE NOT PROPERLY WORKING. THEY'RE COMPLETELY OUT!!! WE CAN'T DRIVE AT NIGHT UNLESS WE USE THE HIGH BEAMS. MY HUSBAND AND I HAD A FRIEND REPLACED THE BULBS ON THE SIDE OF THE HEADLIGHTS BECAUSE WE THOUGHT THAT THEY WERE THE ISSUE. THE MAIN CENTER LIGHTS WERE STILL OUT. WE TOOK IT TO DISCOUNT AUTO PARTS AND WE WERE TOLD THAT THE WRONG BULBS WERE USED. AFTER WE PURCHASED WHAT WE THOUGHT WAS THE CORRECT BULBS, THE WORKER VOLUNTEERED TO PUT THEM IN FOR US. AFTER HE WAS DONE, THE LIGHTS STILL DIDN'T COME ON. WELL, THE LIGHTS ON THE SIDE WORKED BUT NOT THE MAIN CENTER LIGHTS. ANYWAY, I GOGGLED THIS TO SEE IF ANYONE ELSE WAS EXPERIENCING THE SAME ISSUE. OMG! SO MANY PEOPLE ARE HAVING THE SAME EXACT ISSUE. A FEW PEOPLE WENT TO THE CADILLAC DEALER HAD THE LIGHTS FIXED AND AFTER A FEW WEEKS, THE LIGHTS WERE OUT AGAIN. SOME PEOPLE TRIED FIXING THE ISSUE THEMSELVES AND AFTER WORKING FOR A FEW WEEKS, LIGHTS WERE OUT AGAIN. YESTERDAY, I SAW TWO OF THE SAME CADILLACS SRX AND NOTICED THE SAME THING. THE FRONT LIGHTS WERE OUT AND VERY DIM SUCH AS OURS. THIS IS VERY DANGEROUS!! PEOPLE'S LIVES ARE IN DANGER. WE NOTICED IT WHEN MY HUSBAND HAD TO RUSH ME TO THE ER LATE LAST YEAR OR EARLIER THIS YEAR. IT WAS AROUND 11 PM AND THE STREET WE HAD TO DRIVE DOWN WAS COMPLETELY DARK. IT WAS A TWO WAY STREET AND WE HAD NO CHOICE BUT TO USE THE HEAD BEAMS WHEN NO CARS WAS COMING ON THE OTHER SIDE. WE WAS SO FRIGHTENED WHEN WE HAD TO TURN THEM OFF BECAUSE HOW DARK IT WAS. THERE WERE NO STREET LIGHTS UNTIL WE GOT CLOSE TO THE HOSPITAL. WE HAD DATE NIGHT AND STAYED AT A HOTEL AND THE AREA WAS AROUND AN INDIAN RESERVATION WHICH IS VERY DARK. JUST THOUGHT I WOULD MENTION OUR EXPERIENCE AND HOW THIS ISSUE IS PUTTING PEOPLE'S LIVES IN HARMS WAY. I SUGGEST THAT GM AND CADILLAC FIXED THIS PROBLEM THAT MAY BE DUE TO MOISTURE COMING IN AS STATED FROM OTHER OWNERS.
HEADLIGHT HOUSING IS NOT SEALING PROPERLY. WATER CAN PENETRATE INSIDE ASSEMBLY AND THEN CONDENSATE. THIS LEADS TO CLOUDED HEADLIGHTS WHICH DOES NOT PROPERLY ILLUMINATE THE ROAD. FURTHERMORE, IT CAUSES ONCOMING DRIVER TO MISCALCULATE VEHICLE LOCATION AND DISTANCE. THIS ISSUE IS PREVALENT THROUGHOUT THIS HEADLIGHT STYLE. MANUFACTU…
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HEADLIGHT HOUSING IS NOT SEALING PROPERLY. WATER CAN PENETRATE INSIDE ASSEMBLY AND THEN CONDENSATE. THIS LEADS TO CLOUDED HEADLIGHTS WHICH DOES NOT PROPERLY ILLUMINATE THE ROAD. FURTHERMORE, IT CAUSES ONCOMING DRIVER TO MISCALCULATE VEHICLE LOCATION AND DISTANCE. THIS ISSUE IS PREVALENT THROUGHOUT THIS HEADLIGHT STYLE. MANUFACTURER SHOULD BE HELD RESPONSIBLE.
MY WIFE WAS 25 MILES FROM HOME AT 10:30 PM AND CALLED ME STATING THAT NEITHER HEADLIGHT WAS WORKING. BOTH HAD CONDENSATION IN THE HOUSING. ONLY ALTERNATIVE WAS TO TOW IT HOME OR DRIVE WITH FOG LAMPS ON.NEITHER HEADLIGHT IS WORKING, HIGH OR LOW BEAM. THIS IS TOTALLY UNACCEPTABLE FOR A VEHICLE WITH 60,000 MILES. CALLED CADILLAC AN…
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MY WIFE WAS 25 MILES FROM HOME AT 10:30 PM AND CALLED ME STATING THAT NEITHER HEADLIGHT WAS WORKING. BOTH HAD CONDENSATION IN THE HOUSING. ONLY ALTERNATIVE WAS TO TOW IT HOME OR DRIVE WITH FOG LAMPS ON.NEITHER HEADLIGHT IS WORKING, HIGH OR LOW BEAM. THIS IS TOTALLY UNACCEPTABLE FOR A VEHICLE WITH 60,000 MILES. CALLED CADILLAC AND WAS TOLD YOU ARE OUT OF WARRANTY, YOU WILL PAY ALL COSTS TO FIX THIS PROBLEM.
HEADLIGHTS ARE SO DIM ONCOMING CARS DO NOT SEE ME AND HAVE SWERVED INTO MY LANE IN ATTEMPT TO PASS.
HEADLIGHTS WERE IMPROPERLY SEALED OR POORLY SEALED ALLOWING WATER TO CONDENSATE INSIDE THE HEADLIGHT HOUSING. THIS CREATES A SAFETY HAZARD. WATER CONTINUES TO CONDENSATE IN THE HOUSING AND THEN STARTS POOLING. THIS CAN LEAD TO GETTING WATER IN THE HEADLIGHT ELECTRICAL CIRCUITS CAUSING ELECTRICAL SHORTAGES WHICH CAN ULTIMATELY L…
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HEADLIGHTS WERE IMPROPERLY SEALED OR POORLY SEALED ALLOWING WATER TO CONDENSATE INSIDE THE HEADLIGHT HOUSING. THIS CREATES A SAFETY HAZARD. WATER CONTINUES TO CONDENSATE IN THE HOUSING AND THEN STARTS POOLING. THIS CAN LEAD TO GETTING WATER IN THE HEADLIGHT ELECTRICAL CIRCUITS CAUSING ELECTRICAL SHORTAGES WHICH CAN ULTIMATELY LEAD TO A FIRE. THIS IS A A VERY COMMON ISSUE AND NEEDS TO BE RESOLVED INSTEAD OF PINNING IT ON OWNERS.
CONTINUE TO DRIVE AFTER STOPPING THE CAR, TRANSMISSION WILL SHIFT FROM FIRST GEAR INTO SECOND GEAR AND STUCK THERE, THEN THE GEAR WILL SHIFT NORMALLY ONLY AFTER U BRING THE CAR TO A TOTAL STOP AND DRIVE AGAIN. HAPPENED TO ME SEVERAL TIMES AFTER I STOPPED THE CAR AT A TRAFFIC LIGHT BEFORE I WAS TRYING TO GET ON THE HIGHWAY
MY SERVICE LIGHT CAME ON AND THE DEALER SAID ITS CODE IS POO17. THE INFORMED ME THEIR MIGHT BE A RECALL SO I AM CHECKING TO SEE HE SAID CADILLAC DID HAVE ONE FOR 2004-2009
Official recalls
621V473000 · Suspension:rear
Jun 24, 2021
General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
Consequence & remedy
Consequence: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.
14V571000 · Suspension:rear
Sep 19, 2014
General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.
Consequence & remedy
Consequence: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.
14V447000 · Seats:front Assembly:power Adjust
Jul 23, 2014
General Motors LLC (GM) is recalling certain model year 2011-2012 Buick LaCrosse, Regal and Chevrolet Camaro, as well as certain 2010-2012 Cadillac SRX, Chevrolet Equinox and GMC Terrain vehicles, equipped with power height adjustable driver and passenger seats. In the affected vehicles, the bolt that secures the driver's and passenger's power front seat height adjuster may fall out causing the seat to drop suddenly to the lowest vertical position.
Consequence & remedy
Consequence: If the driver's seat unexpectedly drops, the distraction and altered seat position may affect the drivers' control of the vehicle, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will replace the height adjuster shoulder bolts, free of charge. The manufacturer distributed interim letters to owners on September 11, 2014. The recall began on December 26, 2014. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), 1-800-222-1020 (Chevrolet), or 1-800-462-8782 (GMC). GM's number for this recall is 14271.
11V595000 · Power Train:automatic Transmission
Dec 20, 2011
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2010-2011 CADILLAC SRX VEHICLES MANUFACTURED FROM OCTOBER 26, 2008, THROUGH JUNE 23, 2011, FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NUMBER 114, THEFT PROTECTION. THESE VEHICLES MAY HAVE A TRANSMISSION SHIFT CABLE THAT WAS IMPROPERLY INSTALLED AND MAY COME OUT OF THE TRANSMISSION BRACKET.
Consequence & remedy
Consequence: THE DRIVER MAY BE UNABLE TO SHIFT THE TRANSMISSION OUT OF GEAR, RESULTING IN NO MOTION OR THE SHIFTER MAY INACCURATELY INDICATE THAT THE TRANSMISSION IS IN PARK WHEN IT IS NOT, ALLOWING THE VEHICLE TO ROLL AWAY AND CAUSE A POSSIBLE CRASH.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL ENSURE THAT THE TRANSMISSION SHIFT CABLE IS PROPERLY ROUTED AND SEATED IN THE TRANSMISSION CABLE BRACKET. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING JANUARY 2012. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339.
10V450000 · Steering:hydraulic Power Assist:power Steering Fluid
Sep 30, 2010
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2010 CADILLAC SRX VEHICLES EQUIPPED WITH 2.8L GAS ENGINES (LAU) OR 3.0L GAS ENGINES (LF1). SOME OF THESE VEHICLES HAVE A CONDITION IN WHICH PROCESSING OF THE CRIMP DURING MANUFACTURE OF THE POWER STEERING PRESSURE LINE MAY HAVE DAMAGED THE LINE. IF THE LINE WAS DAMAGED, A POWER STEERING FLUID LEAK MAY DEVELOP. IF THERE IS A SUFFICIENT AMOUNT OF FLUID LOSS, THE DRIVER WILL HEAR NOISE FROM THE POWER STEERING PUMP AND INCREASED EFFORT MAY BE REQUIRED FOR STEERING.
Consequence & remedy
Consequence: IF POWER STEERING FLUID SPRAYS ONTO HOT ENGINE PARTS, AN ENGINE COMPARTMENT FIRE COULD OCCUR.
Remedy: DEALERS WILL INSPECT AND IF NECESSARY REPLACE THE POWER STEERING LINE FREE OF CHARGE. THE SAFETY RECALL BEGAN ON NOVEMBER 12, 2010. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339.
10V223000 · Engine And Engine Cooling
May 25, 2010
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2010 CADILLAC SRX EQUIPPED WITH A 2.8L V6 ENGINE. IF LOW OCTANE (REGULAR) FUEL IS USED IN THE VEHICLE INSTEAD OF THE REQUIRED HIGH OCTANE (PREMIUM) FUEL AS STATED IN THE OWNER MANUAL AND ON THE FUEL FILLER DOOR, THE COMBINATION OF REGULAR FUEL USAGE AND AGGRESSIVE DRIVING MANEUVERS MAY INDUCE PRE-IGNITION. IF PRE-IGNITION OCCURS, YOU MAY HEAR A PINGING OR KNOCKING SOUND FROM THE ENGINE.
Consequence & remedy
Consequence: IF THE VEHICLE CONTINUES TO BE DRIVEN AFTER THE ONSET OF THIS NOISE, A CONNECTING ROD OR PISTON MAY BREAK, RESULTING IN ENGINE DAMAGE, AND PERHAPS ENGINE FAILURE, WHICH WOULD DISABLE THE VEHICLE INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL REPROGRAM THE ENGINE CONTROL MODULE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE JUNE 11, 2010. OWNERS MAY CONTACT THE CADILLAC CUSTOMER ASSISTANCE CENTER AT 1-866-982-2339 OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE20019 · Rear Toe Link Adjuster Separation
Opened Nov 6, 2020 · Closed Dec 23, 2021
Status: closed (inferred from source dates) · Suspension; Suspension:rear
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
Additional source detail variants (2)
Suspension
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
Suspension:rear
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.