2016 Cadillac Cts

The contact owns a 2016 Cadillac CTS. The contact stated that while driving at highway speeds the rear end of the vehicle lowered. There was an abnormal roaring noise detected from the wheels. There were no warning lights illuminated. The vehicle was taken to the local dealer who informed the contact that the failure was due to the run flat tires. The vehicle was taken back to the local dealer where it was diagnosed that the differential was not properly lubricated; and informed him not to drive the vehicle. The parts to repair the vehicle was on back order. The manufacturer was contacted but no additional assistance was provided. The approximate failure mileage was 60,000.

TL* THE CONTACT OWNS A 2016 CADILLAC CTS. A HOWLING NOISE EMERGING FROM THE REAR OF THE VEHICLE REAR END DIFERENTIAL INTERNAL BEARING FAILURE AND METAL DEBRI NO CONSEQUENCE, VEHICLE REPAIRED BY THE DEALER UNDER WARRANTY THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH A HOWLING NOISE EMERGING FROM THE REAR OF THE VEHICLE STARTED. THE VEHICLE WAS TAKEN TO THE DEALER PARKWAY CADILLAC VALENCIA, 24055 CREEKSIDE RD, SANTA CLARITA, CA 91355, THEY DETERMINED THAT THE REAR END DIFFERENTIAL BEARING FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,053.

STEERING WHEEL BECAME INOPERABLE WHILE VEHICLE IN MOTION, VEHICLE SHUT DOWN MULTIPLE TIMES WHILE DRIVING CAUSING ALL LOSS OF POWER TO VEHICLE, ACCELERATOR STUCK AND FUEL SHUT OFF WHEN GOING HARD ON BRAKE DID NOT WORK REQUIRING SNIT INTO NEUTRAL, MANY OTHER ISSUES. TAKEN TO DEALER FOR REPAIR MANY TIMES IN SERVICE OVER 40+ DAYS SINCE NOVEMBER 2016. NOT SAFE TO OPERATE. CUE SCREEN REPLACED MURIOPLE TIMES AS WELL BECAUSE OF ELECTRICAL ISSUES AND EVEN AIR CONDITIONING SWITCHING TO HEAT, WINDOWS RANDOMLY ROLLING DOWN WHILE VEHICLE IS PARKED IN A PARKING LOT, SPEEDOMETER GOES OFF AND THEN COMES BACK ON WHILE DRIVING. TOO MANY ISSUES TO NAME, GM/CADILLAC HAS REFUSED A PROPER REPURCHASE OF THE VEHICLE AND IS STATING THEY WANT A LAWSUIT BROUGHT AGAINST THEM IN ORDER TO GIVE A FAIR SETTLEMENT AS THEY ARE WANTING ME TO PAY LARGER THAN NORMAL DEPRECIATION ON A NON-WORKING VEHICLE IN A REPURCHASE AGREEMENT. THESE ISSUES ARE LIFE THREATENING AND THEY ARE NOT WANTING TO NOTE THE VEHICLE IS A LEMON AND ACTUALLY SELL IT TO ANOTHER CUSTOMER. THEY ARE NOW ADVISING (GM EXECUTIVE OFFICE) THE DEALER TO PUT THAT THEY ARE "UNABLE TO DUPLICATE CUSTOMER CONCERN" ON ALL FURTHER SERVICE VISITS SHOULD I RETURN HOWEVER I AM NOT DRIVING THE VEHICLE BECAUSE OF SAFETY CONCERNS. THIS IS NOT SOLVING LIFE THREATENING PROBLEMS BUT ACTUALLY COVERING THEM UP. COME TO FIND OUT THEY EVEN SERVICED THE VEHICLE PRIOR TO MY OWNERSHIP OF PURCHASING THE VEHICLE AS NEW THAT THEY PREFORMED SERVICE ON SOME OF THE SAME ELECTRICAL PROBLEMS WHICH I WAS HAVING.