NHTSA owner reports · September 18, 2026 snapshot.
Electrical System complaints
76 reportsClear category filter53,000 miles · Mar 8, 2016
Electrical System
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. WHILE ATTEMPTING TO START THE VEHICLE, IT FAILED. THE FAILURE OCCURRED RANDOMLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH, STARTER RELAY, AND STARTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECUR…
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TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. WHILE ATTEMPTING TO START THE VEHICLE, IT FAILED. THE FAILURE OCCURRED RANDOMLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH, STARTER RELAY, AND STARTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 53,000.
NHTSA ODI #10845625
Mileage unknown · Mar 3, 2016
Electrical SystemFire
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. THE CONTACT STATED THAT THERE WAS AN INTERNAL FAILURE WITH THE FUSES AND THAT THE FUSE BOX BURNED. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE STALLED SEVERAL TIMES. THE VEHICLE WAS TOWED TO THE CONTACT RESIDENCE DUE TO THE FAILURE. THE CONTACT REPLACED THE FUEL PUMP RELAY, FUSE BO…
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TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. THE CONTACT STATED THAT THERE WAS AN INTERNAL FAILURE WITH THE FUSES AND THAT THE FUSE BOX BURNED. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE STALLED SEVERAL TIMES. THE VEHICLE WAS TOWED TO THE CONTACT RESIDENCE DUE TO THE FAILURE. THE CONTACT REPLACED THE FUEL PUMP RELAY, FUSE BOX AND FUSES. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
NHTSA ODI #10839667
70,655 miles · Feb 5, 2016
Electrical SystemFire
POWER DISTRIBUTION/FUSE BLOCK UNDER BACK SEAT SHORTED AND GOT HOT ENOUGH TO MELT WIRES.VISIBLE SIGNS OF HEAT AND SMOKE ON THE UNIT AND PLUGS. PICTURES ATTACHED I CAN FWD MY LETTER TO BUICK IF NEEDED.
NHTSA ODI #10824467
60,000 miles · Dec 31, 2015
Electrical SystemFuel/propulsion System
VEHICLE WAS STATIONARY IN DRIVEWAY. VEHICLE WOULD NOT START. IT HAD WORKED FINE THE DAY PRIOR. THE VEHICLE WAS CRANKING AND CLEARLY HAD POWER BUT WOULD NOT TURN OVER. I NOTICED THAT I COULD NOT HEAR THE FUEL PUMP PRIME WHEN THE KEY WAS TURNED. LIKE MANY OTHERS, I FOUND THE FUEL PUMP RELAY TO BE CHARRED LIKE IT HAD BEEN BURNING. …
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VEHICLE WAS STATIONARY IN DRIVEWAY. VEHICLE WOULD NOT START. IT HAD WORKED FINE THE DAY PRIOR. THE VEHICLE WAS CRANKING AND CLEARLY HAD POWER BUT WOULD NOT TURN OVER. I NOTICED THAT I COULD NOT HEAR THE FUEL PUMP PRIME WHEN THE KEY WAS TURNED. LIKE MANY OTHERS, I FOUND THE FUEL PUMP RELAY TO BE CHARRED LIKE IT HAD BEEN BURNING. THE FUSE BLOCK WAS ALSO MELTED AT PIN 30. THIS IS SUCH A FIRE HAZARD BEING UNDER THE BACK SEAT, DEALING WITH THE FUEL PUMP, AND OVERHEATING LIKE IT DOES. IT SEEMS TO BE A COMMONLY REPORTED PROBLEM AND I CANNOT BELIEVE THERE HAS NOT BEEN A RECALL. CURRENTLY WAITING ON PARTS TO REPLACE THE MELTED FUSE BLOCK AND THE RELAY.
NHTSA ODI #10817149
79,609 miles · Nov 16, 2015
Electrical SystemFuel/propulsion System
DRIVING DOWN THE ROAD THE CAR QUITS AND CRANKS BUT NO START. FOUND FUSE BOX AT FUEL PUMP RELAY MELTED TOGETHER. CLEANED TERMINALS AND REPLACED RELAY DROVE CAR 20 MILES TO HAVE IT DO IT AGAIN. FUSE BOX GET HOT AND IT IS LOCATED UNDER REAR PASSENGER SEAT NEXT TO BATTERY. I HAVE READ WHERE OTHER PEOPLE WITH SAME YEAR, MAKE AND M…
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DRIVING DOWN THE ROAD THE CAR QUITS AND CRANKS BUT NO START. FOUND FUSE BOX AT FUEL PUMP RELAY MELTED TOGETHER. CLEANED TERMINALS AND REPLACED RELAY DROVE CAR 20 MILES TO HAVE IT DO IT AGAIN. FUSE BOX GET HOT AND IT IS LOCATED UNDER REAR PASSENGER SEAT NEXT TO BATTERY. I HAVE READ WHERE OTHER PEOPLE WITH SAME YEAR, MAKE AND MODEL HAVING THE SAME PROBLEM AND AROUND THE 70,000-80,000 MILEAGE. I FEEL THAT IT IS A SAFETY PROBLEM IN BOTH ACCIDENTS AND FIRE.
NHTSA ODI #10790597
91,156 miles · Nov 5, 2015
Electrical SystemFuel/propulsion System
VEHICLE WOULD NOT START IN THE GARAGE. HAD IT TOWED TO A LOCAL GARAGE WHERE THE DIAGNOSIS WAS FAILED FUEL PUMP RELAY. FUEL PUMP RELAY OVERHEATED AND MELTED THE FUSE BLOCK. THE 20 AMP FUSE FOR THE FUEL PUMP RELAY DID NOT FAIL. A VISUAL INSPECTION OF THE RELAY SHOWS AN INTERNAL BURN MARK BETWEEN PINS 85 & 86. SINCE THIS BLOCK IS U…
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VEHICLE WOULD NOT START IN THE GARAGE. HAD IT TOWED TO A LOCAL GARAGE WHERE THE DIAGNOSIS WAS FAILED FUEL PUMP RELAY. FUEL PUMP RELAY OVERHEATED AND MELTED THE FUSE BLOCK. THE 20 AMP FUSE FOR THE FUEL PUMP RELAY DID NOT FAIL. A VISUAL INSPECTION OF THE RELAY SHOWS AN INTERNAL BURN MARK BETWEEN PINS 85 & 86. SINCE THIS BLOCK IS UNDER THE REAR SEAT, ON WHICH MY GRANDCHILDREN OUR STRAPPED IN I AM CONCERNED ABOUT THE CHANCES OF FIRE. AS FAR AS I CAN TELL THEIR IS NO RECALL, BUT A QUICK SEARCH OF THE INTERNET INDICATES AN ONGOING PROBLEM.
NHTSA ODI #10788669
60,000 miles · Oct 28, 2015
Electrical System
THE FUEL PUMP RELAY OVERHEATED AND MELTED IN THE FUSE BOX. I SMELLED THE BURNING IN THE CAR. I HAD TO HAVE THE FUEL PUMP, RELAY AND FUSE BOX REPLACED. THE MECHANIC TOLD ME THAT THE FUSE BOX COULD HAVE STARTED A FIRE AND HE HAS NEVER SEEN THIS HAPPEN, LET ALONE IN A VEHICLE WITH SUCH LOW MILEAGE. HE TOLD ME TO GOOGLE THE PROBLEM…
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THE FUEL PUMP RELAY OVERHEATED AND MELTED IN THE FUSE BOX. I SMELLED THE BURNING IN THE CAR. I HAD TO HAVE THE FUEL PUMP, RELAY AND FUSE BOX REPLACED. THE MECHANIC TOLD ME THAT THE FUSE BOX COULD HAVE STARTED A FIRE AND HE HAS NEVER SEEN THIS HAPPEN, LET ALONE IN A VEHICLE WITH SUCH LOW MILEAGE. HE TOLD ME TO GOOGLE THE PROBLEM WITH MY CAR BECAUSE HUNDREDS OF OTHER CAR OWNERS HAVE HAD THE SAME PROBLEM. SURE ENOUGH I DID JUST THAT AND I SAW HUNDREDS OF PEOPLE WITH THE SAME COMPLAINT ABOUT THIS MODEL CAR. GM NEEDS TO BE HELD ACCOUNTABLE. ARE THEY WAITING UNTIL SOMEBODY DIES FIRST BEFORE THEY ACKNOWLEDGE THE PROBLEM OF THE FUEL PUMP RELAY AND THE FUSE BOX?
NHTSA ODI #10786614
112,000 miles · Oct 27, 2015
Electrical System
CAME OUT FROM WORK AND CAR WOULD NOT START BUT WOULD TRY TO TURN OVER. GOT CAR TOWED TO MECHANIC SHOP TO GET FIXED. THEY FOUND THAT THE FUSE BOX UNDER THE BACK SEAT WAS MELTED. THEY STATED THAT THIS HAS BEEN COMMON IN BUICK LUCERNE MODELS BUT THAT THERE HASN'T BEEN A RECALL. I DON'T UNDERSTAND WHY NO RECALL WHEN MANY PEOPLE HAVE…
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CAME OUT FROM WORK AND CAR WOULD NOT START BUT WOULD TRY TO TURN OVER. GOT CAR TOWED TO MECHANIC SHOP TO GET FIXED. THEY FOUND THAT THE FUSE BOX UNDER THE BACK SEAT WAS MELTED. THEY STATED THAT THIS HAS BEEN COMMON IN BUICK LUCERNE MODELS BUT THAT THERE HASN'T BEEN A RECALL. I DON'T UNDERSTAND WHY NO RECALL WHEN MANY PEOPLE HAVE EXPERIENCED SAME EXACT PROBLEM.
NHTSA ODI #10786580
80,000 miles · Oct 26, 2015
Electrical SystemFuel/propulsion System
MY 2009 BUICK LUCERNE THAT I USE IN MY DAILY COMMUTE TO WORK DID NOT GIVE ME ANY ISSUES UNTIL THAT FRIDAY,10/23/2015. I TRIED TO START MY VEHICLE THAT MORNING AND IT SEEM AS IF IT WAS NOT GETTING ANY FUEL. HAD THE VEHICLE TOLLED AFTER CONTACTING MY EXTENDED WARRANTY COMPANY. MONDAY I RECEIVED A CALL FROM THE DEALERSHIP THAT THE …
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MY 2009 BUICK LUCERNE THAT I USE IN MY DAILY COMMUTE TO WORK DID NOT GIVE ME ANY ISSUES UNTIL THAT FRIDAY,10/23/2015. I TRIED TO START MY VEHICLE THAT MORNING AND IT SEEM AS IF IT WAS NOT GETTING ANY FUEL. HAD THE VEHICLE TOLLED AFTER CONTACTING MY EXTENDED WARRANTY COMPANY. MONDAY I RECEIVED A CALL FROM THE DEALERSHIP THAT THE PROBLEM WAS DIAGNOSIS AS THE FUEL PUMP RELAY HAS NOT ONLY OVERHEATED BUT HAS MELTED THE FUSE BOX. MY CONCERNS ARE THAT THIS COULD HAVE OCCURRED WHILE I WAS DRIVING, ALSO THIS SEEMS TO BE A KNOWN BUT NOT PUBLICIZED ISSUE BY BOTH THE MANUFACTURER AND THE INSURANCE COMPANY. TOO MANY IDENTICAL INCIDENTS HAVE OCCURRED AND HAS BEEN REPORTED, YET NO ONE HAS RECEIVED ANY REPORTED ACTION TO CORRECT THIS DANGEROUS PROBLEM. IT DOES NOT TAKE A MECHANICAL EXPERT TO KNOW THAT A DEVICE THAT CAN CAUSE FIRE TO SOMETHING ASSOCIATED WITH THE FUEL SYSTEM IS A MATTER OF GREAT CONCERN. HOPEFULLY THIS PROBLEM WILL BE TAKEN SERIOUSLY BEFORE SOMETHING FATAL HAPPENS.
NHTSA ODI #10786051
61,855 miles · Oct 14, 2015
Electrical SystemFuel/propulsion System
I WAS DRIVING DOWN THE HIGHWAY WHEN MY CAR JUST STOPPED RUNNING. LUCK HAD IT I WASN'T ON AN INTERSTATE, THIRTY MINUTES LATER I WOULD HAVE BEEN. (I'M A RETIRED MECHANIC OF 48 YEARS.) UP ON CHECKING THE CAR I FOUND THAT THERE WAS NO FUEL PRESSURE. HAD THE CAR TOWED TO GM AUTO CENTER IN LARAMIE, WY. I TOLD THE SERVICE WRITER THAT I…
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I WAS DRIVING DOWN THE HIGHWAY WHEN MY CAR JUST STOPPED RUNNING. LUCK HAD IT I WASN'T ON AN INTERSTATE, THIRTY MINUTES LATER I WOULD HAVE BEEN. (I'M A RETIRED MECHANIC OF 48 YEARS.) UP ON CHECKING THE CAR I FOUND THAT THERE WAS NO FUEL PRESSURE. HAD THE CAR TOWED TO GM AUTO CENTER IN LARAMIE, WY. I TOLD THE SERVICE WRITER THAT I PRESUMED THAT THE FUEL PUMP HAD WENT OUT. WHEN THE TEC. RAN DIAGNOSTICS AND A VISUAL CHECK THEY FOUND THAT THE FUEL PUMP CONTROL MODULE AND FUSE BOX WERE BURNT. THE TEC. TOLD ME THAT HE HAD SEEN THIS BEFORE AND SHOWED ME ANOTHER FUSE BOX WITH THE EXACT DAMAGE. AFTER RETURNING HOME I WAS TOLD BY ANOTHER MECHANIC THAT ONE OF HIS CUSTOMERS HAD THE SAME PROBLEM. THIS IS A SERIOUS PROBLEM AS ALL THESE ITEMS GET MELTING HOT AND ARE LOCATED UNDER THE BACK SEAT JUST IN FRONT OF THE GAS TANK WHICH IS PLASTIC AND THE SEAT IS NOTHING BUT FOAM CREATING A SERIOUS FIRE HAZARD. I HAD THE RECALL ON THE IGNITION SWITCH DONE. AFTER MY EXPERIENCE WITH MY CAR I THINK IT WAS A SMOKE SCREEN FOR THE REAL PROBLEM THE FUSE BOX, FUEL PUMP CONTROL MODULE OR FUEL PUMP. NO ONE WANTS TO TAKE THIS SERIOUSLY. THIS ALL STARTED ON 09/25/2015 CAR MILLAGE 61855. I HAVE THE ITEMS IN QUESTION.
NHTSA ODI #10781974
Official recalls
2Jun 23, 2014
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) is recalling certain model year 2005-2009 Buick LaCrosse, 2006-2011 Buick Lucerne, 2000-2005 Cadillac DeVille, 2006-2011 Cadillac DTS, 2006-2014 Chevrolet Impala, and 2006-2007 Chevrolet Monte Carlo vehicles. In the affected vehicles, the weight on the key ring and road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury. Additionally, a key knocked out of the run position will cause loss of engine power, power steering, and power braking, increasing the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 23, 2014. Owners may contact General Motors customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), and 1-800-222-1020 (Chevrolet). GM's number for this recall is 14299.
Jun 4, 2010
GM IS RECALLING CERTAIN MODEL YEAR 2006-2009 BUICK, LUCERNE; CADILLAC DTS; HUMMER H2; MODEL YEAR 2008-2009 BUICK ENCLAVE; CADILLAC CTS; MODEL YEAR 2007-2009 CADILLAC ESCALADE, ESCALADE ESV, ESCALADE EXT; CHEVROLET AVALANCHE, SILVERADO, SUBURBAN, TAHOE; GMC ACADIA, SIERRA, YUKON, YUKON XL; SATURN OUTLOOK; AND MODEL YEAR 2009 CHEVROLET TRAVERSE VEHICLES EQUIPPED WITH A HEATED WASHER FLUID SYSTEM (HWFS). A RECALL WAS IMPLEMENTED IN 2008 TO ADD A FUSE TO THE CONTROL CIRCUIT HARNESS TO ADDRESS THE POTENTIAL CONSEQUENCES OF A PRINTED CIRCUIT BOARD (PCB) ELECTRICAL SHORT. HOWEVER, THERE HAVE BEEN NEW REPORTS OF THERMAL INCIDENTS ON HWFS MODULES AFTER THIS IMPROVEMENT WAS INSTALLED. THESE INCIDENTS RESULTED FROM A NEW FAILURE MODE ATTRIBUTED TO THE DEVICE'S THERMAL PROTECTION FEATURE. THE SIGNIFICANCE VARIES FROM MINOR DISTORTION TO CONSIDERABLE MELTING OF THE PLASTIC AROUND THE HWFS FLUID CHAMBER.
Consequence & remedy
Consequence: IT IS POSSIBLE FOR THE HEATED WASHER MODULE TO IGNITE AND A FIRE MAY OCCUR.
Remedy: DEALERS WILL PERMANENTLY DISABLE AND REMOVE THE HEATED WASHER FLUID MODULE. AN UPDATED PAGE FOR THE OWNER MANUAL WILL BE PROVIDED AND INSERTED IN THE OWNER MANUAL TO DOCUMENT THAT THE FEATURE HAS BEEN PERMANENTLY DISABLED AND REMOVED FROM THE VEHICLE. THE SAFETY RECALL BEGAN ON JUNE 11, 2010. OWNERS MAY CONTACT BUICK AT 1-866-608-8080, CADILLAC AT 1-866-982-2339, CHEVROLET AT 1-800-630-2438, SATURN AT 1-800-972-8876, GMC AT 1-866-996-9463 AND HUMMER AT 1-800-732-5493 OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗