IllustrationWINDOWS WILL NOT DEFOG AC BARELY RUNS TOOK IT IN TO A SHOP TO GET A RECHARGE BUT STILL NOTHING. MY SEAT ROCKS BACK AND FORTH LIKE A ROCKING CHAIR ON DRIVER SIDE. I ALSO HAVE PICTURES AND VIDEOS BUT DON'T KNOW HOW SEND COPY PASTE THE LINK TO YOU...
2011 Buick Lacrosse
Owner reports · Recalls · Investigations
Similar to other model years
Owner complaints for the 2011 Buick Lacrosse do not stand out strongly from the model-year median of 129.
About this comparison →How this year compares
Owner complaints by model year
Compare all Lacrosse years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
420–25K
1925–50K
2550–75K
1575–100K
17100–150K
7150K+
125 reports with mileage · 44 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Electrical System. Review the 32 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Engine. Review the 30 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Suspension. Review the 27 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
15 crash reports1 fire reports10 injury reports
Seats complaints
9 reportsDRIVER SEAT HAS COLLAPSED. I FIRST NOTICED THIS WHEN I GOT IN TO DRIVE AFTER MY HUSBAND HAD DRIVEN THE CAR AND I HAD TO ADJUST THE REAR VIEW MIRROR...SOMETHING I HAD NEVER HAD TO DO IN THE PAST AND IT KEEPS GETTING WORSE. I CAN NO LONGER SAFELY SEE ABOVE OR AROUND THE SIDE MIRRORS UNLESS I SIT ON A PILLOW.
DEFROSTER,HEAT,A/C,FAN SPEED,RECIRC, HEAT/COOL SEATS FUNCTIONS FAILED (STOPPED WORKING COMPLETLY) WHILE DRIVING IN A SNOW STORM ON JANUARY 12, 2016 ON HIGHWAY US 131 TO TRAVERSE CITY, MI. FOUND RECALL INFORMATION NHTSA # 11V149000. BROUGHT TO DEALER. DEALER SAID NOT COVERRED UNDER RECAL DUE TO VIN #, AND OWNER COST OF $400 + TO …
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DEFROSTER,HEAT,A/C,FAN SPEED,RECIRC, HEAT/COOL SEATS FUNCTIONS FAILED (STOPPED WORKING COMPLETLY) WHILE DRIVING IN A SNOW STORM ON JANUARY 12, 2016 ON HIGHWAY US 131 TO TRAVERSE CITY, MI. FOUND RECALL INFORMATION NHTSA # 11V149000. BROUGHT TO DEALER. DEALER SAID NOT COVERRED UNDER RECAL DUE TO VIN #, AND OWNER COST OF $400 + TO REPAIR. CONTACTED BUICK CUSTOMER CARE. SPOKE WITH ASIA AND LESLIE ON 1/15/16, WHO SAID GM COULD NOT HELP. I DESCRIBED LANGUAGE OF THE RECALL AS BEING IDENTICAL TO THE SAFETY HAZARD DESCRIBED IN THE NHTSA LANGUAGE: "WINDSHIELD DEFROSTING AND DEFOGGING SYSTEMS" ON THESE VEHICLES, THE SOFTWARE IN THE ELECTRONIC CLIMATE CONTROL MODULE MAY DISABLE THE ABILITY TO ADJUST THE HEATING, VENTILATION, AND AIR CONDITIONING SYSTEM SETTINGS. IF THIS HAPPENS, THE DRIVER WILL NOT BE ABLE TO CONTROL THE COOLING AND VENTILATION FOR THE VEHICLE. CONSEQUENCE: IF THIS CONDITION AFFECTS THE DEFROST SYSTEM WHEN IT IS REQUIRED, IT MAY DECREASE THE DRIVER'S VISIBILITY AND COULD RESULT IN A CRASH."
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT THE HEAD RESTRAINT MOVED FORWARD. AS A RESULT, THE CONTACT SUSTAINED NECK AND SHOULDER INJURIES. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,0…
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TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT THE HEAD RESTRAINT MOVED FORWARD. AS A RESULT, THE CONTACT SUSTAINED NECK AND SHOULDER INJURIES. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V447000 (SEATS). THE CONTACT STATED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V400000 (SEATS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE C…
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TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V400000 (SEATS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
I RECENTLY BOUGHT A USED 2011 BUICK LACROSSE CXL. I LIKE THE CAR A LOT BUT AFTER A FEW TRIPS I NOTICED THAT MY NECK AND HEAD POSITION WAS CONSTANTLY BEING PUSHED FORWARD MAKING ME MORE AND MORE UNCOMFORTABLE. I ALSO NOTICED THAT THE HEADREST IS SO LARGE THAT IT IS DIFFICULT TO SEE BEHIND ME ESPECIALLY TO THE LEFT FOR ONCOMING …
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I RECENTLY BOUGHT A USED 2011 BUICK LACROSSE CXL. I LIKE THE CAR A LOT BUT AFTER A FEW TRIPS I NOTICED THAT MY NECK AND HEAD POSITION WAS CONSTANTLY BEING PUSHED FORWARD MAKING ME MORE AND MORE UNCOMFORTABLE. I ALSO NOTICED THAT THE HEADREST IS SO LARGE THAT IT IS DIFFICULT TO SEE BEHIND ME ESPECIALLY TO THE LEFT FOR ONCOMING TRAFFIC OR OBSTACLES. I UNDERSTAND THAT THE MANUFACTURERS WERE REQUIRED BY NHTSA TO MAKE THE HEADRESTS TOO FAR FORWARD AND TOO LARGE FOR "SAFETY" REASONS. IF SO, YOU HAVE SUCCEEDED IN MAKING MY TIME BEHIND THE WHEEL BOTH UNCOMFORTABLE AND LESS SAFE BECAUSE MY NECK IS CONSTANTLY BEING PUSHED FORWARD AND I CAN'T SEE BEHIND ME VERY WELL. I DOUBT THAT YOU WILL RESPOND OR, MORE UNLIKELY, MAKE CHANGES TO IMPROVE THIS PROBLEM BUT I HAVE TO DO SOMETHING TO EXPRESS MY OUTRAGE AT WHAT YOU HAVE DONE. *TR
2011 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO HEAD REST LOCK IN VEHICLE *TGW THE CONSUMER STATED THE HEAD REST CAN NOT BE MOVED DUE TO THE ADDED LOCK FEATURE. THE CONSUMER STATED THE DRIVER AND PASSENGER ARE FORCED TO LOOK DOWN AT THE FLOOR IN ORDER TO BE COMFORTABLE. THE CONSUMER STATED THERE WAS NO SUPPORT FROM THE SEAT…
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2011 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO HEAD REST LOCK IN VEHICLE *TGW THE CONSUMER STATED THE HEAD REST CAN NOT BE MOVED DUE TO THE ADDED LOCK FEATURE. THE CONSUMER STATED THE DRIVER AND PASSENGER ARE FORCED TO LOOK DOWN AT THE FLOOR IN ORDER TO BE COMFORTABLE. THE CONSUMER STATED THERE WAS NO SUPPORT FROM THE SEAT OR THE HEAD REST, WHICH CAUSES A STIFF NECK AND SHOULDERS. *JB
MEMORY SEAT RECALL DOES NOT OPERATE AS DESCRIBED. *TR
Official recalls
421V00F000 · Suspension:rear
Dec 22, 2021
General Motors, LLC (GM) is recalling certain 2010-2013 Buick Lacrosse, 2012-2013 Buick Regal, and 2013 Chevrolet Malibu vehicles sold or ever registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, or Wisconsin. These vehicles may have rear toe links that received an improper amount of electrocoating (e-coat) corrosion protection, which could cause the e-coat to become brittle and break away when contacted by road debris. Over time, the e-coat may chip away, exposing the metal toe link and making it more susceptible to corrosion. Corrosion may eventually cause the toe link to thin and ultimately fracture.
Consequence & remedy
Consequence: A rear toe link fracture may reduce the driver's ability to control the vehicle, increasing the risk of a crash.
Remedy: Dealers will replace the rear suspension toe links and adjuster fasteners, free of charge. Owner notification letters were mailed January 27, 2022. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N212346640. This recall is an expansion of NHTSA recalls 20V-764 and 21V-633.
20V764000 · Suspension:rear
Dec 21, 2020
General Motors, LLC (GM) is recalling certain 2012-2013 Buick Regal, 2013 Chevrolet Malibu, and 2010-2013 Buick Lacrosse vehicles sold or ever registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, or Wisconsin. These vehicles may have rear toe links that received excessive electrocoating (e-coat) corrosion protection, which could cause the e-coat to become brittle and break away when contacted by road debris. Over time, the e-coat may chip away, exposing the metal toe link and making it more susceptible to corrosion. Corrosion may eventually cause the toe link to thin and ultimately to fracture.
Consequence & remedy
Consequence: A rear toe link fracture may reduce the driver's ability to control the vehicle, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will replace the rear suspension toe links and adjuster fasteners free of charge. Parts are not currently available. Owners were mailed an interim notification on January 27, 2021, and April 15, 2021. A third notification was mailed on August 19, 201. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N202308930.
14V447000 · Seats:front Assembly:power Adjust
Jul 23, 2014
General Motors LLC (GM) is recalling certain model year 2011-2012 Buick LaCrosse, Regal and Chevrolet Camaro, as well as certain 2010-2012 Cadillac SRX, Chevrolet Equinox and GMC Terrain vehicles, equipped with power height adjustable driver and passenger seats. In the affected vehicles, the bolt that secures the driver's and passenger's power front seat height adjuster may fall out causing the seat to drop suddenly to the lowest vertical position.
Consequence & remedy
Consequence: If the driver's seat unexpectedly drops, the distraction and altered seat position may affect the drivers' control of the vehicle, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will replace the height adjuster shoulder bolts, free of charge. The manufacturer distributed interim letters to owners on September 11, 2014. The recall began on December 26, 2014. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), 1-800-222-1020 (Chevrolet), or 1-800-462-8782 (GMC). GM's number for this recall is 14271.
11V149000 · Visibility:defroster/defogger/hvac System:windshield:electrical Heating Element
Mar 4, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 BUICK LACROSSE AND CADILLAC SRX VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 103, "WINDSHIELD DEFROSTING AND DEFOGGING SYSTEMS". ON THESE VEHICLES, THE SOFTWARE IN THE ELECTRONIC CLIMATE CONTROL (ECC) MODULE MAY DISABLE THE ABILITY TO ADJUST THE HEATING, VENTILATION, AND AIR CONDITIONING (HVAC) SYSTEM SETTINGS. IF THIS HAPPENS, THE DRIVER WILL NOT BE ABLE TO CONTROL THE HEATING, COOLING, AND VENTILATION FOR THE VEHICLE.
Consequence & remedy
Consequence: IF THIS CONDITION AFFECTS THE DEFROST SYSTEM WHEN IT IS REQUIRED, IT MAY DECREASE THE DRIVER'S VISIBILITY, AND COULD RESULT IN A CRASH.
Remedy: DEALERS WILL REPROGRAM THE ECC MODULE FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 11, 2011. OWNERS MAY CONTACT BUICK AT 1-866-608-8080, CADILLAC AT 1-866-982-2339 OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0No exact-year investigations in this snapshot.