2011 Buick Lacrosse

CAR WAS PARKED IN OUR GARAGE AT 2:30 PM. I WENT INTO THE GARAGE AT 7:45 PM AND FOUND IT EXTREMELY HOT (115F), OPENED THE GARAGE DOORS AND TRIED TO START THE CAR TO GET IT OUT OF THE GARAGE. WOULD NOT START AND CALLED AAA FOR A TOW. AAA SUGGESTED CALLING POLICE & FIRE. POLICE CAME AND THEY CALLED FIRE DEPT. TEMP UNDER HOOD REGISTERED 150F AND CO ALARM IN BASEMENT STARTED TO GO OFF. FIREFIGHTERS PUT ON PROTECTIVE GEAR, ENTERED HOUSE AND THEIR CO MONITORS WENT OFF IMMEDIATELY. GAS LINE SHUT OFF, HOUSE VENTED. CAR EVENTUALLY TOWED TO DEALERSHIP NEARBY. GAS COMPANY CAME THAT EVENING TO RESTART AND INSPECT DRYER, WATER HEATER, STOVE AND FOUND NO CO PROBLEM. HAVE YET TO HEAR FROM THE DEALER (FLEMINGTON BUICK) AS TO CAUSE, ISSUES, RESOLUTION. UPDATE 9/15/15*CW THE CONSUMER HAS SINCE TRADED THE VEHICLE. UPDATED 10/15/15*JB

WHILE DRIVING, USING THE NAVIGATION SYSTEM FOR DIRECTIONS, THE DISPLAY CHANGED FROM DAY MODE TO NIGHT MODE RENDERING IT UNREADABLE. THE TIME OF DAY WAS AT LEAST TWO HOURS AFTER DAWN AND WAS WAS OVERCAST. THE DISPLAY REMAINED DARK FOR NEARLY AN HOUR. THIS ALSO AFFECTED THE BACKUP DISPLAY AS WELL, RENDERING IT USELESS. THE RADIO WAS ALSO USELESS AS STATIONS COULD NOT BE SELECTED.

TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS AT THE DEALER FOR A NON-RELATED ISSUE, THE TECHNICIAN STATED THAT UNKNOWN WIRES WERE BURNED UNDER THE HOOD. IT WAS VISIBLE THAT A FIRE OCCURRED UNDER THE HOOD. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 74,000.

TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. IN ADDITION, THE CONTACT HEARD A CLICKING NOISE COMING FROM THE DASHBOARD AS THE ELECTRONIC SUSPENSION WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE ELECTRICAL SUSPENSION MODULE NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 29,988. UPDATED 02/18/15*LJ UPDATED 9/11/17*CN

TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE BATTERY WAS RECHARGED AND LATER REPLACED. IN ADDITION, THE CONTACT STATED THAT WHEN APPROACHING TRAFFIC THE VEHICLE STALLED WITHOUT WARNING. THE INSTRUMENT PANEL DISPLAYED SEVERAL WARNING MESSAGES BEFORE THE VEHICLE RESTARTED BUT THE FAILURE OCCURRED TWICE. THE DEALER WAS NOT ABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 54,178. PAM

ON MORE THAN 10-15 OCCASIONS I'VE EXPERIENCED INTERMITTENT FAILURE OF THE KEYLESS IGNITION, WHEREBY THERE IS ONLY ONE CLICK AND THEN NO ABILITY TO START MY VEHICLE UNLESS I CONTINUE TO PRESS THE BUTTON WHILE TURNING OFF ANY AND ALL AC, RADIO, POWER ETC. I PURCHASED THE CAR USED 1 YEAR AGO IN EXCELLENT CONDITION BUT NOTICED THAT IT ALREADY HAD A NEW BATTERY THAT WAS INSTALLED EARLIER IN 2013.THE VEHICLE IS A 2011 AND THAT SEEMED VERY ODD. WHAT I'VE NOTICED IS THAT THE BATTERY TERMINALS CONTINUALLY CORRODE MOSTLY ON THE "POSITIVE" TERMINAL AND I'VE REMOVED AND BRUSHED THEM SEVERAL TIMES AND TIGHTEN, AND THAT SEEMS TO WORK WHEN IT JUST ABSOLUTELY WON'T START. BIG INCONVENIENCE WHEN I'M USUALLY DRESSED IN A SUIT... UNFORTUNATELY, I'VE TAKEN IT TO THREE DIFFERENT GM BUICK DEALERSHIPS OVER THE PAST MONTH AND A HALF AND IT NEVER WILL REPRODUCE THE DEFECT WHEN I'M THERE, SO THEY'VE NOT BEEN ABLE TO EVALUATE AND REMEDY. NOTICED SERVICE BULLETIN PI-0412 FOR PARASITIC DRAIN/DISCHARGE SO NOW I'LL TAKE IT TO ANOTHER DEALERSHIP TO SEE IF THEY CAN DETERMINE THE CAUSE BASED ON THIS. VERY FRUSTRATING TO NOT BE ABLE TO HAVE THIS DIAGNOSED AND CORRECTED BEFORE I POTENTIALLY FIND MYSELF TOTALLY STRANDED AWAY FROM HOME. *TR

2011 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO VEHICLE INTEGRATED FLIP KEY SYSTEM. *SMD THE CONSUMER STATED HE NOTICED A PROBLEM WHILE DRIVING HIS MOTHER'S VEHICLE. IN ORDER TO ACTIVATE THE IGNITION, THE DRIVER MUST EXTEND THE BUICK INTEGRATED FLIP KEY. AFTER THE FLIP KEY WAS INSERTED INTO THE IGNITION, THE DRIVER MUST TURN THE BUICK INTEGRATED FLIP KEY DEVICE TO START THE VEHICLE. DURING THE PROCESS, THE DRIVER OFTEN INADVERTENTLY PLACED PRESSURE WITH HIS OR HER THUMB OR INDEX FINGER ON THE TRUNK LATCH DISENGAGEMENT SWITCH. THE SWITCH DISENGAGED THE TRUNK SECURITY LATCH. HOWEVER, THE TRUNK DID NOT OPEN, TO THE POINT WHERE IT WAS NOTICEABLE TO THE DRIVER OR PASSENGERS. HOWEVER, WHILE STOPPING, THE UN-LATCHED TRUNK INEVITABLY OPENED.

WHEN TURNING LEFT AT A TRAFFIC LIGHT, MY CAR LOST POWER AND I WASN'T SURE I WAS GOING TO MAKE IT AROUND THE CORNER. AFTER A FEW SECONDS MY CAR REGAINED POWER. 45 MINUTES LATER, I MADE A RIGHT TURN INTO HEAVY TRAFFIC AND THEN FELT A SUDDEN LURCH. I LOOKED IN THE REAR VIEW MIRROR AND SAW THAT MY TRUNK HAD POPPED OPEN. I MANAGED TO GET OFF THE HIGHWAY, PARKED THE CAR AND TURNED OFF THE IGNITION. I GOT OUT, CLOSED THE TRUNK, GOT BACK IN THE CAR, AND FASTENED MY SEATBELT. BEFORE I COULD CLOSE THE DOOR, THE TRUNK POPPED OPEN AGAIN. THIS OCCURRED THREE TIMES BEFORE THE TRUNK FINALLY STAYED CLOSED. A FEW MINUTES LATER, I PARKED THE CAR, OPENED THE DOOR, STARTED TO GET OUT AND THE WARNING CHIME SOUNDED. I GOT BACK IN AND SAW THAT THE ON THE CONSOLE SHIFT LEVER THAT INDICATES YOUR CAR IS IN PARK WAS LIT UP EVEN THOUGH THE CAR WAS TURNED OFF. IN ORDER TO GET THE LIGHT TO GO OFF, I HAD TO RESTART MY CAR AND THEN TURN IT OFF AGAIN. NEXT I PUSHED THE ONSTAR PHONE BUTTON AND ASKED TO CALL MY HOME. I GOT A BUSY SIGNAL. I CALLED A SECOND TIME AND MY HUSBAND AT THE NUMBER I WAS CALLING, HEARD ME TELLING ONSTAR CALL MY HOME' BUT I COULDN'T HEAR HIM TRYING TO TALK TO ME. ALL OF THESE THINGS HAPPENED WITHIN 1 1/2 HOURS. THE NEXT DAY, I FOUND THAT I COULD NOT LOCK THE DOOR BY TOUCHING THE LOCK SPOT ON THE OUTSIDE DOOR HANDLE. THEN I COULD NOT UNLOCK THE CAR DOOR BY PULLING ON THE DOOR HANDLE WHEN THE KEY WAS IN MY POCKET. I HAVE HAD THE CAR FOR 1 YEAR AND EIGHT MONTHS AND THE DRIVER'S MEMORY SEAT HAS OFTEN LOST ITS MEMORY. SOMETIMES JUST ONE BUTTON BUT MOST OF THE TIME BOTH BUTTONS. PRIOR TO THIS I HAD BEEN HAVING TROUBLE WITH MY TRUNK. I'D LEAVE MY CAR PARKED IN A PUBLIC PARKING LOT AND COME OUT TO FIND MY TRUNK WIDE OPEN. ON MAY 3RD THE GM DEALER REPLACED A PART HOPING TO FIX THIS PROBLEM. *TR

THIS VEHICLE HAS THE PUSH BUTTON KEYLESS START. PAGE 10-89 OF THE OWNER MANUAL DESCRIBES THE METHOD TO MOVE THE TRANSMISSION LEVER FROM PARK TO NEUTRAL WITHOUT STARTING THE ENGINE, FOR THE PURPOSE OF TOWING THE VEHICLE OR MOVING IT WITHOUT STARTING THE ENGINE (IF THE CAR BATTERY IS DEAD OR THE ENGINE WILL NOT START FOR ANY OTHER REASON), SUCH AS ONTO A TOW TRUCK FOR TRANSPORT TO A SERVICE CENTER. THE MANUAL SAYS TO SET THE PARKING BRAKE (THIS CANNOT BE DONE IF THE CAR BATTERY IS DEAD BECAUSE THE PARKING BRAKE IS ELECTRICALLY OPERATED), SELECT THE ACCESSORY MODE (BY PUSHING THE START BUTTON TO SHOW AN AMBER LIGHT AS DESCRIBED ON PAGE 9-20), THEN SQUEEZE THE SMALL LEVER ON THE FRONT OF THE TRANSMISSION LEVER, AND MOVE IT FROM PARK TO NEUTRAL. THIS DOES NOT WORK. THE LEVER CANNOT BE MOVED OUT OF PARK. APPLYING THE FOOT BRAKE DOES NOT HELP. I TOOK THE CAR TO LIBERTY BUICK IN PEORIA, AZ, AND DESCRIBED THE PROBLEM TO SALESMEN AND SERVICE ADVISORS. NONE OF THEM COULD MAKE IT WORK OR EXPLAIN WHY. THIS PROCEDURE WAS TRIED WITH ANOTHER LACROSSE WITH THE KEYLESS START FEATURE AND IT ALSO DID NOT WORK, VERIFYING THAT THIS IS A PROBLEM WITH ALL LACROSSE KEYLESS START VEHICLES. THIS PROCEDURE WORKS WITH A "KEYED START" VEHICLE IF THE KEY IS TURNED TO THE 'ON' POSITION (NOT THE 'ACCESSORY' POSITION AS STATED IN THE MANUAL). APPARENTLY, INSUFFICIENT TESTING WAS DONE ON THIS FEATURE AND IT WAS NOT CORRECTLY PROGRAMMED INTO THE ELECTRONIC SYSTEM OF THE VEHICLE. THE INTERLOCK BETWEEN THE ENGINE, BRAKE, AND TRANSMISSION LEVER IS NOT RELEASED IN THE ACCESSORY MODE AND THERE IS NO 'ON' POSITION FOR THE KEYLESS IGNITION WITHOUT STARTING THE ENGINE. THIS MEANS THAT IF MY CAR IS IN MY GARAGE OR ON A ROAD AND THE BATTERY IS DEAD OR THE ENGINE WILL NOT START, I WILL BE UNABLE TO MOVE IT OUT OF THE GARAGE OR OUT OF TRAFFIC OR ONTO A TOW TRUCK.