2025 Buick Encore Gx

My 2025 Buick Encore GX has experienced an ongoing failure of the rear backup camera system. The issue began intermittently in February 2026, and earlier this month (March) it has progressively worsened. The camera now does not function at all. When shifting into reverse, the display often shows a black screen with a “camera unavailable” warning message. On some occasions, the camera briefly functions but displays severe distortion, including abnormal colors, flickering, and warning symbols overlaid on the image. The issue continues to occur intermittently and unpredictably. This failure creates a safety concern because the backup camera is a required safety feature intended to assist with rear visibility while reversing. The malfunction reduces visibility and increases the risk of not seeing objects, vehicles, or pedestrians behind the vehicle. The problem has not yet been inspected by the dealership due to limited appointment availability. I have documented the issue with photos and video showing the malfunction, including distortion and loss of image. Approximately 8 weeks after purchasing this vehicle in March 2025 (5/3/25) the Digital Instrument Cluster (driver information center) and infotainment display went completely black while driving, leaving no visible speed, fuel level, or other critical vehicle information visible to the driver. This raises concern about the reliability of the vehicle’s electronic systems, particularly as the backup camera— another critical safety feature— is now also malfunctioning. This issue has progressed from intermittent to consistent failure.