NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
275 reports10,000 miles · Aug 20, 2015
Electronic Stability Control (esc)
BOUGHT CAR NEW IN 2010 (MAY) AND IN JUNE OF SAME YEAR THE ISSUE STARTED AND AFTER SUBSEQUENT VISITS TO DEALER ISSUE CONTINUED TO DATE ( AUG. 2015 ) . IT WAS NOT TIL RECENTLY THAT A SAFETY ISSUE IS APPARENT. VEHICLE STOPS ALMOST COMPLETELY AND IF IN TRAFFIC MUST TURN OFF CAR IN ORDER TO RESET. EVEN WHEN ELECTRONIC TRACTION CONTRO…
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BOUGHT CAR NEW IN 2010 (MAY) AND IN JUNE OF SAME YEAR THE ISSUE STARTED AND AFTER SUBSEQUENT VISITS TO DEALER ISSUE CONTINUED TO DATE ( AUG. 2015 ) . IT WAS NOT TIL RECENTLY THAT A SAFETY ISSUE IS APPARENT. VEHICLE STOPS ALMOST COMPLETELY AND IF IN TRAFFIC MUST TURN OFF CAR IN ORDER TO RESET. EVEN WHEN ELECTRONIC TRACTION CONTROL IS "DISABLED" THE ISSUE WILL STILL HAPPEN. ( NUMEROUS TRIPS TO DEALER HAVE GIVEN NO RELIEF OF THIS POTENTIAL SAFETY ISSUE)
NHTSA ODI #10750004
84,000 miles · Aug 18, 2015
Steering
TL* THE CONTACT OWNS A 2010 BUICK ENCLAVE. WHILE MAKING A RIGHT TURN AT APPROXIMATELY 40 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT MENTIONED THAT THE FAILURE RECURRED SEVERAL TIMES AFTER ATTEMPTING TO MAKE A RIGHT TURN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE…
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TL* THE CONTACT OWNS A 2010 BUICK ENCLAVE. WHILE MAKING A RIGHT TURN AT APPROXIMATELY 40 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT MENTIONED THAT THE FAILURE RECURRED SEVERAL TIMES AFTER ATTEMPTING TO MAKE A RIGHT TURN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 84,000. MA 10/22/2015
NHTSA ODI #10749459
Mileage unknown · Jul 16, 2015
Steering
TL* THE CONTACT OWNS A 2010 BUICK REGAL. WHILE DRIVING BETWEEN 5 TO 50 MPH, THE VEHICLE VEERED LEFT AND THE STEERING WHEEL SEIZED WITHOUT WARNING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A MECHANIC WHO STATED THAT THE PUMP AND RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. AFTER THE REPAIR…
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TL* THE CONTACT OWNS A 2010 BUICK REGAL. WHILE DRIVING BETWEEN 5 TO 50 MPH, THE VEHICLE VEERED LEFT AND THE STEERING WHEEL SEIZED WITHOUT WARNING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A MECHANIC WHO STATED THAT THE PUMP AND RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. AFTER THE REPAIR WAS PERFORMED, THE CONTACT RECEIVED A LETTER FROM BUICK ABOUT THE POWER STEERING PUMP CONDITION. THE CONTACT NOTIFIED THE MANUFACTURER AND MAILED A REIMBURSEMENT FORM. THE CONTACT RECEIVED A PARTIAL SPECIAL COVERAGE REIMBURSEMENT. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA ODI #10734548
20,000 miles · Jul 11, 2015
Unknown Or Other
MY 2010 BUICK ENCLAVE HAVE WHAT IS BEING DESCRIBED BY MECHANICS AS A DESIGN DEFECT IN THE HIGH PRESSURE HOSE VALVE FOR THE AIR-CONDITIONER. I FIRST COMPLAINT ABOUT IT TO BUICK BACK IN AUGUST OF 2013 WHEN MY AIR CONDITIONER FAILED TO WORK AT THE TIME MY VEHICLE HAD 24,273 MILES. AFTER COMPLAINING TO THE DEAL HOW WANTED $260.00 OR…
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MY 2010 BUICK ENCLAVE HAVE WHAT IS BEING DESCRIBED BY MECHANICS AS A DESIGN DEFECT IN THE HIGH PRESSURE HOSE VALVE FOR THE AIR-CONDITIONER. I FIRST COMPLAINT ABOUT IT TO BUICK BACK IN AUGUST OF 2013 WHEN MY AIR CONDITIONER FAILED TO WORK AT THE TIME MY VEHICLE HAD 24,273 MILES. AFTER COMPLAINING TO THE DEAL HOW WANTED $260.00 OR SO TO CHECK THE PROBLEM I CALLED THE BUICK CUSTOMER SERVICE THEY WERE HELPFUL IN WAIVING THE DIAGNOSTIC FEE FOR WHAT WAS COMMON KNOWLEDGE THAT "HIGH PRESSURE HOSE LEAKS AT COMPRESSOR" YET AT THE TIME THEY NEVER ACKNOWLEDGE IT. IN GOOD FAITH, AND BECAUSE I WAS A "VALUE CUSTOMER" I WAS GIVEN AND APPOINTMENT TO HAVE THE DEALER LOOK AT THE PROBLEM WITH OUT CHARGE. I MUST GIVE BUICK CREDIT FOR THIS AS IT IS GOOD CUSTOMER SERVICE. THE DEALER WANTED $585.13 TO REPAIR THE "DESIGNED DEFECT" OF THE HOSE AFTER THE TEST. YET, IT WAS COMMON KNOWLEDGE WHAT CAUSED THE PROBLEM IS BASED ON DESIGNED DEFECT AS I WAS TOLD. NEEDLESS TO MENTION THAT THE "AIR CONDITIONER" LEAKED INSIDE THE CAR CABIN FROM ANOTHER COMMON PROBLEM WITH THE AIR CONDITIONER. IT IS ALL OVER THE INTERNET DATING BACK TO A FEW YEARS AND SEVERAL MODELS. OKAY BUICK FIX THE PROBLEM WITHOUT CHARGE BUT IT LEAK AFTER THE REPAIRS THIS YEAR. THEREFORE, IT IS OF MY OPTION THAT THE PROBLEM IS A DEFECT ON THE DESIGNED AND WHEN MY AIR CONDITIONER IS ON IN LONG TRIPS IT HAS LEAKED. WHAT THEY DID WAS JUST REPLACE THE PART WITH ANOTHER SIMILAR EFFECT OF PART THAT WOULD EVENTUALLY REALLY. MY MAY SAY "THEY JUST REPAINTED THE RUSH BUT DID NOT FIX THE CAUSE OF THE PROBLEM". I PAID TO FIX THE HIGH PRESSURE HOSE FROM SOME $450.00 AND SINCE MY AIR CONDITIONER IS ON THE LEAK HAS "AWOKEN" OR THE RUSH REAPPEARED AS ONE MAY SAY. BUICK SHOULD RECALL THESE PROBLEM AND FIND A CURE FOR THE DEFECT. HOW MANY COMPLAINTS ARE NEED TO RECALL A DEFECT
NHTSA ODI #10733421
Mileage unknown · Jun 3, 2015
Steering
2010 BUICK ENCLAVE. CONSUMER WRITES IN REGARDS TO VEHICLE POWER STEERING PROBLEMS. *SMD THE CONSUMER STATED AS HIS WAS DRIVING, THE STEERING LOCKED UP WHILE MANEUVERING IN A SHOPPING PARKING LOT. THE DEALER GAVE THE CONSUMER AN ESTIMATE OF $1200.00 TO REPLACE THE POWER STEERING PUMP AND RACK AND PINION. THE CONSUMER WENT TO …
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2010 BUICK ENCLAVE. CONSUMER WRITES IN REGARDS TO VEHICLE POWER STEERING PROBLEMS. *SMD THE CONSUMER STATED AS HIS WAS DRIVING, THE STEERING LOCKED UP WHILE MANEUVERING IN A SHOPPING PARKING LOT. THE DEALER GAVE THE CONSUMER AN ESTIMATE OF $1200.00 TO REPLACE THE POWER STEERING PUMP AND RACK AND PINION. THE CONSUMER WENT TO A REPAIR SHOP AND HAD THE REPAIRS DONE FOR $861.55. SOON AFTERWARDS, THE CONSUMER RECEIVED A RECALL NOTICE, WHICH STATED HE WOULD BE REIMBURSED SINCE THE REPAIRS HAD BEEN DONE. GM ONLY REIMBURSED THE CONSUMER $258.43 OF THE $861.55 REPAIR. *JB
NHTSA ODI #10701587
59,000 miles · Jun 2, 2015
EngineSteering
TL* THE CONTACT OWNS A 2010 BUICK ENCLAVE. THE CONTACT STATED THAT WHEN THE IGNITION WAS TURNED TO THE ON POSITION, THE SERVICE ENGINE WARNING LIGHT ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TIMING CHAINS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. ONE WEEK LATER …
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TL* THE CONTACT OWNS A 2010 BUICK ENCLAVE. THE CONTACT STATED THAT WHEN THE IGNITION WAS TURNED TO THE ON POSITION, THE SERVICE ENGINE WARNING LIGHT ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TIMING CHAINS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. ONE WEEK LATER THE CONTACT OBSERVED A LEAK FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE WATER PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. TWO DAYS LATER WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS AN ABNORMAL NOISE COMING FROM THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 59,000.
NHTSA ODI #10722980
85,250 miles · May 26, 2015
Steering
TL* THE CONTACT OWNS A 2010 BUICK ENCLAVE. WHILE THE VEHICLE WAS UNDERGOING ROUTINE MAINTENANCE AT THE DEALER, THE MECHANIC LOCATED A LEAK IN THE BOOT OF THE POWER STEERING CASE. THE FAILURE CAUSED A STEERING SPEED FAILURE. THE DEALER INDICATED THAT THE MANUFACTURER AUTHORIZED THEM TO REPAIR A CERTAIN AREA IN THE STEERING AT NO …
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TL* THE CONTACT OWNS A 2010 BUICK ENCLAVE. WHILE THE VEHICLE WAS UNDERGOING ROUTINE MAINTENANCE AT THE DEALER, THE MECHANIC LOCATED A LEAK IN THE BOOT OF THE POWER STEERING CASE. THE FAILURE CAUSED A STEERING SPEED FAILURE. THE DEALER INDICATED THAT THE MANUFACTURER AUTHORIZED THEM TO REPAIR A CERTAIN AREA IN THE STEERING AT NO COST. THE CONTACT WANTED TO KNOW WHY THE MANUFACTURER WAS NOT MADE RESPONSIBLE FOR THE TOTAL COST. THE FAILURE MILEAGE WAS 85,250.
NHTSA ODI #10721441
Mileage unknown · May 15, 2015
Unknown Or Other
VEHICLE ROLLED BACK WHILE ON AN INCLINE (PARKING STRUCTURE). IT WAS IN DRIVE ALMOST HIT THE CAR BEHIND IT. IT HAS DONE THIS ON SEVERAL OCCASIONS SINCE THEN. CALLED BUICK DEALERSHIPS IN AREA WAS TOLD THAT THIS WAS A COMMON CHARACTERISTIC OF THIS VEHICLE. TOOK IT IN TO SERVICE DEPT. AND WAS TOLD THE SAME THING ALSO, TOLD THAT WE S…
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VEHICLE ROLLED BACK WHILE ON AN INCLINE (PARKING STRUCTURE). IT WAS IN DRIVE ALMOST HIT THE CAR BEHIND IT. IT HAS DONE THIS ON SEVERAL OCCASIONS SINCE THEN. CALLED BUICK DEALERSHIPS IN AREA WAS TOLD THAT THIS WAS A COMMON CHARACTERISTIC OF THIS VEHICLE. TOOK IT IN TO SERVICE DEPT. AND WAS TOLD THE SAME THING ALSO, TOLD THAT WE SHOULD USE BOTH FEET LIKE A MANUAL TRANSMISSION.
NHTSA ODI #10716905
72,000 miles · May 11, 2015
Unknown Or Other
WHILE DRIVING UP IN A PARKING LOT ON AN INCLINE STRUCTURE THE VEHICLE WAS IN DRIVE BEGAN ROLLING BACKWARDS AND ALMOST HIT THE CAR BEHIND OUR VEHICLE. WE'VE TRIED IT ON SEVERAL INCLINES AND IT ALWAYS ROLLS BACKWARDS IN DRIVE. WE HAVE CONTACTED SEVERAL BUICK DEALERSHIPS AND WAS TOLD THAT IT WAS JUST A CHARACTERISTIC OF THE VEHIC…
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WHILE DRIVING UP IN A PARKING LOT ON AN INCLINE STRUCTURE THE VEHICLE WAS IN DRIVE BEGAN ROLLING BACKWARDS AND ALMOST HIT THE CAR BEHIND OUR VEHICLE. WE'VE TRIED IT ON SEVERAL INCLINES AND IT ALWAYS ROLLS BACKWARDS IN DRIVE. WE HAVE CONTACTED SEVERAL BUICK DEALERSHIPS AND WAS TOLD THAT IT WAS JUST A CHARACTERISTIC OF THE VEHICLE.WENT TO ANOTHER DEALERSHIP TO HAVE THEM LOOK AT CAR AND WAS TOLD THAT I JUST HAVE TO DRIVE IT LIKE I WOULD A MANUAL TRANSMISSION (USING BOTH FEET) TO BRAKE AND PREVENT IT FROM ROLLING BACKWARDS. I DON'T FEEL COMFORTABLE DRIVING THIS VEHICLE WITH THAT PROBLEM. SAFETY SHOULD BE A PRIORITY AND IF INDEED THIS VEHCLE IS KNOWN FOR THIS PROBLEM THERE SHOULD HAVE BE RESOLUTION BY NOW.
NHTSA ODI #10715698
66,000 miles · May 11, 2015
Vehicle Speed ControlCrashInjury
I WAS IN THE PASSING LANE ON A FOUR LANE INTERSTATE HIGHWAY DRIVING OVER AN OVERPASS NEAR ROCKPORT, MO. MY SPEED/CRUISE CONTROL WAS SET ON 70 MPH.THERE WERE ONE OR MORE CARS AHEAD OF ME IN THE PASSING LANE AND I WAS PASSING A SEMI-TRUCK IN THE RIGHT LANE. MY VEHICLE STARTED TO SPEED UP, WITHOUT ANY INPUT FROM ME. I TRIED MULTIPL…
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I WAS IN THE PASSING LANE ON A FOUR LANE INTERSTATE HIGHWAY DRIVING OVER AN OVERPASS NEAR ROCKPORT, MO. MY SPEED/CRUISE CONTROL WAS SET ON 70 MPH.THERE WERE ONE OR MORE CARS AHEAD OF ME IN THE PASSING LANE AND I WAS PASSING A SEMI-TRUCK IN THE RIGHT LANE. MY VEHICLE STARTED TO SPEED UP, WITHOUT ANY INPUT FROM ME. I TRIED MULTIPLE TIMES UNSUCCESSFULLY TO BRAKE AND COULD NOT SLOW THE VEHICLE DOWN. I CHANGED LANES IN ORDER TO NOT HIT THE CAR IN FRONT OF ME WHICH WE WERE ALMOST UPON. IN DOING SO, THE SEMI-TRUCK CLIPPED THE CORNER OF THE VEHICLE. I WAS SPUN ON TO THE SHOULDER AND THEN ROLLED SEVERAL TIMES DOWN THE 65 FOOT EMBANKMENT. THE VEHICLE WAS TOTALED. THE PASSENGER SUSTAINED BRUISING AND LOSS OF CONSCIOUSNESS. HE HAD TO BE EXTRICATED FROM THE VEHICLE AND WAS TAKEN BY AMBULANCE TO A NEARBY HOSPITAL AND THEN SUBSEQUENTLY AIRLIFTED TO ANOTHER HOSPITAL. I SUSTAINED A COMPOUND FRACTURE IN MY CLAVICLE, 5 BROKEN RIBS AND A CRACKED PELVIS. I WAS HOSPITALIZED FOR THREE DAYS.
NHTSA ODI #10715574
Official recalls
6Oct 7, 2021
General Motors, LLC (GM) is recalling certain 2008-2017 Buick Enclave and 2013-2017 Chevrolet Traverse vehicles. The driver's air bag inflator may explode during deployment, due to a manufacturing defect.
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: Dealers will replace the driver's air bag module, free of charge. Interim owner notification letters were mailed on November 3, 2021. Owner notification letters were mailed on January 10, 2022. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N212349040.
Additional source detail variants (2)
Air Bags:frontal:driver Side:inflator Module
General Motors, LLC (GM) is recalling certain 2008-2017 Buick Enclave and 2013-2017 Chevrolet Traverse vehicles. The driver's air bag inflator may explode during deployment, due to a manufacturing defect.
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: Dealers will replace the driver's air bag module, free of charge. Interim owner notification letters were mailed on November 3, 2021. Owner notification letters were mailed on January 10, 2022. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N212349040.
Air Bags:frontal
General Motors, LLC (GM) is recalling certain 2008-2017 Buick Enclave and 2013-2017 Chevrolet Traverse vehicles. The driver's air bag inflator may explode during deployment, due to a manufacturing defect.
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: Dealers will replace the driver's air bag module, free of charge. Interim owner notification letters were mailed on November 3, 2021. Owner notification letters were mailed on January 10, 2022. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N212349040.
Apr 8, 2021
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Consequence & remedy
Consequence: Unsecured side curtain air bags may not perform as intended, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and, if necessary, realign or replace the weld nuts, free of charge. Owner notification letters were mailed on May 24, 2021. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is N202321200.
Jun 30, 2015
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Consequence & remedy
Consequence: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
May 20, 2014
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Consequence & remedy
Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
Mar 17, 2014
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.
Consequence & remedy
Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
Aug 12, 2010
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2009-2010 CHEVROLET TRAVERSE, BUICK ENCLAVE, GMC ACADIA, AND SATURN OUTLOOK VEHICLES. THE SECOND ROW SEAT SIDE TRIM SHIELD RESTRICTS THE UPWARD ROTATION OF THE SAFETY BELT BUCKLE WHEN THE SEAT BACK IS RETURNED TO A SEATING POSITION AFTER BEING FOLDED FLAT. IF THE BUCKLE CONTACTS THE SEAT FRAME, ADDITIONAL EFFORT IS REQUIRED TO RETURN THE SEAT TO A SEATING POSITION. IF SUFFICIENT FORCE IS APPLIED, THE BUCKLE COVER COULD BE PUSHED DOWN THE STRAP, EXPOSING AND PARTIALLY DEPRESSING THE RED RELEASE BUTTON.
Consequence & remedy
Consequence: THE SAFETY BELT MAY NOT RESTRAIN THE OCCUPANT AS INTENDED DURING A CRASH, INCREASING THE RISK OF INJURY TO THE SEAT OCCUPANT.
Remedy: DEALERS WILL MODIFY THE SECOND ROW SEAT SIDE TRIM SHIELDS. IF A SAFETY BELT BUCKLE IS DAMAGED, DEALERS WILL REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON AUGUST 18, 2010. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, BUICK AT 1-866-608-8080, GMC AT 1-866-996-9463, AND SATURN AT 1-800-972-8876, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA20002 · Outboard Front Seat Belt Anchor Cable Failure
Opened Aug 31, 2020 · Closed Aug 30, 2024
Status: closed (inferred from source dates) · Seat Belts; Seat Belts:front; Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Additional source detail variants (3)
Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts:front
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
RQ19003 · Seat Belt Anchor Cable Failure
Opened May 28, 2019 · Closed Aug 31, 2020
Status: closed (inferred from source dates) · Seat Belts:front; Seat Belts:front:anchorage; Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Additional source detail variants (3)
Seat Belts:front:anchorage
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:front
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
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