NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
275 reportsMileage unknown · Jan 25, 2016
EnginePower Train
CHECK ENGINE LIGHT CAME ON. REPAIR SHOP IDENTIFIED IT AS TIMING CHAIN STRETCHED. ON-LINE RESEARCH SHOWS THAT THE TIMING CHAIN HAS BEEN AN ISSUE WITH BUICK, AND THEY EXTENDED THE POWER TRAIN WARRANTY TO COVER REPAIRS FOR THE 2008-2009 MODEL. IT APPEARS THAT THE SAME OR SIMILAR PROBLEM IS OCCURRING WITH THE 2010 MODEL. THE PROBLEM…
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CHECK ENGINE LIGHT CAME ON. REPAIR SHOP IDENTIFIED IT AS TIMING CHAIN STRETCHED. ON-LINE RESEARCH SHOWS THAT THE TIMING CHAIN HAS BEEN AN ISSUE WITH BUICK, AND THEY EXTENDED THE POWER TRAIN WARRANTY TO COVER REPAIRS FOR THE 2008-2009 MODEL. IT APPEARS THAT THE SAME OR SIMILAR PROBLEM IS OCCURRING WITH THE 2010 MODEL. THE PROBLEM DID NOT MANIFEST ITSELF UNTIL AFTER THE 5 YEAR/100,000 M WARRANTY EXPIRED. THE DEALERSHIP CONFIRMED THE PROBLEM WAS A STRETCHED TIMING CHAIN AND REPLACED IT. HOWEVER, IT APPEARS THAT THIS IS A RECURRING PROBLEM WITH THE VEHICLE.
NHTSA ODI #10822021
Mileage unknown · Jan 19, 2016
Electrical SystemService Brakes, HydraulicStructure
2010 BUICK ENCLAVE. CONSUMER WRITES IN REGARDS TO VEHICLE BRAKE SYSTEM, ELECTRICAL AND MECHANICAL ISSUES. *SMD THE CONSUMER STATED SHORTLY AFTER HE PURCHASED THE VEHICLE, HE DISCOVERED THE BRAKE LINING NEEDED TO BE REPLACED, THE REAR LIFT GATE OPENED ON ITS OWN. ALSO, THE INSTRUMENT PANEL WAS INOPERATIVE. *JB
NHTSA ODI #10838272
52,491 miles · Jan 8, 2016
Steering
THE VEHICLE'S POWER STEERING WILL, WITH INCREASING FREQUENCY, STOP WORKING FOR UP TO 10 SECONDS OR SO, LEAVING THE DRIVER WITH A CAR THAT IS EXTREMELY HARD TO TURN, AND HAVING TO BRAKE TO A EXCESSIVELY SLOW SPEED IN ORDER TO COMPLETE THE TURN IN THE SPACE AVAILABLE. THIS SEEMS TO OCCUR AT SLOWER SPEEDS, SUCH AS WHEN TURNING ACRO…
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THE VEHICLE'S POWER STEERING WILL, WITH INCREASING FREQUENCY, STOP WORKING FOR UP TO 10 SECONDS OR SO, LEAVING THE DRIVER WITH A CAR THAT IS EXTREMELY HARD TO TURN, AND HAVING TO BRAKE TO A EXCESSIVELY SLOW SPEED IN ORDER TO COMPLETE THE TURN IN THE SPACE AVAILABLE. THIS SEEMS TO OCCUR AT SLOWER SPEEDS, SUCH AS WHEN TURNING ACROSS AN INTERSECTION OR MANEUVERING IN A PARKING LOT. IT OCCURS ON BOTH LEFT AND RIGHT TURNS. THERE IS ALSO A GRINDING SOUND THAT OCCURS AT THESE TIMES OF POWER STEERING FAILURE. CLEARLY, THIS IS A HUGE SAFETY ISSUE. ONE OF OUR TOP REASONS FOR PURCHASING FROM BUICK WAS THEIR EMPHASIS ON SAFETY FOR THE FAMILY (WE HAVE 3 CHILDREN). TO DISCOVER THAT BUICK HAVE KNOWN ABOUT THESE STEERING ISSUES FOR MULTIPLE YEARS WITHOUT ADDRESSING THEM IS DEEPLY DISTURBING TO ME AS A CUSTOMER, AND DEMONSTRATES A CORPORATE ETHICAL IMBALANCE THAT CLEARLY WILL NOT BE SELF-RECTIFYING. HERE ARE THE STEPS WE HAVE TAKEN TO RESOLVE THE ISSUE: OUR MECHANIC FLUSHED OUT THE POWER STEERING FLUID SEVERAL TIMES, BUT THIS ONLY MODERATELY RELIEVED THE PROBLEM. OUR NEXT STEP OPTIONS INCLUDE REPLACING THE COMPLETE STEERING GEAR AND POWER STEERING PUMP, BUT THOSE ARE HUGELY EXPENSIVE TASKS WITHOUT ANY GUARANTEE OF PERMANENTLY RESOLVING THE POWER STEERING ISSUES. RESEARCH ONLINE SHOWS MULTIPLE REPORTS/ TECH SERVICE BULLETINS REGARDING THIS ISSUE OCCURRING IN VEHICLES WITH THE SAME POWER STEERING SYSTEM, TO SUCH AN EXTENT THAT THERE IS A CLASS ACTION SUIT AGAINST GM. THIS APPEARS TO BE AN ENDEMIC ISSUE WITH VEHICLES SUCH AS OUR BUICK ENCLAVE 2010, AND GM NEED TO BE COMPELLED TO ISSUE A RECALL NOTICE AND RESOLVE THIS ISSUE, AS WELL AS REIMBURSING THOSE WHO HAVE HAD TO REPAIR THIS ISSUE THEMSELVES.
NHTSA ODI #10819099
90,000 miles · Dec 15, 2015
EngineFuel/propulsion SystemSteering
CHECK ENGINE LIGHT WENT ON. CAR WAS SEEMINGLY WORKING ALRIGHT, HOWEVER, AFTER FUELING UP, IT WAS DIFFICULT TO RESTART THE CAR. IN FACT, AT THE LAST FILL UP I WAS UNABLE TO START THE CAR FOR OVER 20 MINUTES WHILE AT THE GAS PUMP. THIS CAUSED A GREAT DEAL OF ANGER, FRUSTRATION, AND RAGE IN THE OTHER DRIVERS WHO WERE WAITING TO …
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CHECK ENGINE LIGHT WENT ON. CAR WAS SEEMINGLY WORKING ALRIGHT, HOWEVER, AFTER FUELING UP, IT WAS DIFFICULT TO RESTART THE CAR. IN FACT, AT THE LAST FILL UP I WAS UNABLE TO START THE CAR FOR OVER 20 MINUTES WHILE AT THE GAS PUMP. THIS CAUSED A GREAT DEAL OF ANGER, FRUSTRATION, AND RAGE IN THE OTHER DRIVERS WHO WERE WAITING TO FUEL THEIR CARS AT VERY BUSY GAS STATION NEAR LAX. THE DEALERSHIP STATED THE FUEL SENSORS NEEDED TO BE REPLACED AT A TOTAL COST OF $1700.00. TWO MONTHS PRIOR THE AIR CONDITIONER/HEATER REQUIRED REPAIR AS A HOSE NEEDED TO BE REPLACED DUE TO A LEAK, A $425 REPAIR, FURTHERMORE, THE STEERING PROBLEM WE SEEMINGLY HAD CORRECTED 3 YEARS AGO IS OCCURRING AGAIN AND IS NEED OF ANOTHER REPAIR. AND LASTLY, 50% OF THE TIME WHEN I TURN OFF THE ENGINE AND PULL THE KEY OUT OF THE CAR, THE ENGINE CONTINUES TO RUN. THE OCCURRED AROUND 80-85,000 MILES.
NHTSA ODI #10810463
68,838 miles · Nov 24, 2015
Engine
I WAS DRIVING STRAIGHT ON THE HIGHWAY WHEN THE ENGINE LIGHT CAME ON, THE ENGINE STARTED TO RUN VERY ROUGH, AND VERY SHORTLY THEREAFTER (ABOUT ONE MILE) THE ENGINE DIED. THE CAR HAD TO BE TOWED TO A MECHANIC WHERE THEY FOUND A BROKEN TIMING CHAIN THAT CAUSED SEVERE DAMAGE TO THE CYLINDER HEAD, VALVES, AND CAMSHAFT CAPS AND SENSO…
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I WAS DRIVING STRAIGHT ON THE HIGHWAY WHEN THE ENGINE LIGHT CAME ON, THE ENGINE STARTED TO RUN VERY ROUGH, AND VERY SHORTLY THEREAFTER (ABOUT ONE MILE) THE ENGINE DIED. THE CAR HAD TO BE TOWED TO A MECHANIC WHERE THEY FOUND A BROKEN TIMING CHAIN THAT CAUSED SEVERE DAMAGE TO THE CYLINDER HEAD, VALVES, AND CAMSHAFT CAPS AND SENSORS. WHILE IT WAS IN FOR SERVICE THEY DID CORRECT RECALL 14187 FRONT SAFETY BELT ANCHOR HOWEVER THEY CHARGED ME FOR REPLACING THE REAR LIFT-GATE STRUTS WHICH SHOULD HAVE BEEN COVERED BY RECALL 15240. REIMBURSEMENT REQUEST ATTACHED. WHILE RESEARCHING RECALLS I CAME ACROSS 10287 - CUSTOMER SATISFACTION PROGRAM ADDRESSING PROBLEMS WITH THE TIMING CHAIN IN SEVERAL GM VEHICLES. THIS TURNED OUT TO BE A VERY COSTLY REPAIR BECAUSE OF THE DAMAGE DONE BY THE CHAIN WHIPPING AROUND IN THE ENGINE COMPARTMENT. IT COULD HAVE BEEN AVOIDED IF A RECALL HAD BEEN IN PLACE. ALTHOUGH OUR VEHICLE IS A 2010 WE ONLY JUST PURCHASED IT THIS PAST MAY. DO WE HAVE ANY RECOURSE? CAN WE EXPECT ANY COMPENSATION?
NHTSA ODI #10806498
92,000 miles · Oct 26, 2015
Engine
TL* THE CONTACT OWNS A 2010 BUICK ENCLAVE. WHILE REVERSING OUT OF THE DRIVEWAY AND PLACING THE VEHICLE IN DRIVE, THE VEHICLE HESITATED BEFORE MOVING FORWARD WITHOUT WARNING. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE CONTACT ALSO STATED THAT ON ONE OCCASION WHEN THE VEHICLE WAS STARTED, THE ENGINE WARNING INDICATOR WAS CONSI…
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TL* THE CONTACT OWNS A 2010 BUICK ENCLAVE. WHILE REVERSING OUT OF THE DRIVEWAY AND PLACING THE VEHICLE IN DRIVE, THE VEHICLE HESITATED BEFORE MOVING FORWARD WITHOUT WARNING. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE CONTACT ALSO STATED THAT ON ONE OCCASION WHEN THE VEHICLE WAS STARTED, THE ENGINE WARNING INDICATOR WAS CONSISTENTLY ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.
NHTSA ODI #10785999
93,160 miles · Oct 20, 2015
Structure
TL* THE CONTACT OWNS A 2010 BUICK ENCLAVE. WHILE THE VEHICLE WAS PARKED, THE TAILGATE WAS PREVIOUSLY ACTIVATED BUT INDEPENDENTLY CLOSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE). THE FAILURE MILEAGE WAS 93,160…
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TL* THE CONTACT OWNS A 2010 BUICK ENCLAVE. WHILE THE VEHICLE WAS PARKED, THE TAILGATE WAS PREVIOUSLY ACTIVATED BUT INDEPENDENTLY CLOSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE). THE FAILURE MILEAGE WAS 93,160. UPDATED 1/19/16 LN UPDATED 4/23/18*JB *CN
NHTSA ODI #10783559
90,695 miles · Oct 9, 2015
Unknown Or Other
WHILE THE VEHICLE WAS IN MOTION ON AN HIGHWAY AT APPROXIMATELY 70 MPH, THE SKY ROOF ABOVE THE 2ND ROW SEATS SPONTANEOUSLY EXPLODED. THE VEHICLE WAS ON AN OPEN 3 LANE HIGHWAY WITH LIMITED VEHICLE TRAFFIC. APPROXIMATE TEMPERATURE WAS 65 DEGREES OUTSIDE AND 70 DEGREES INSIDE. THE INCIDENT HAPPENED JUST BEFORE NOON ON SEPTEMBER 26…
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WHILE THE VEHICLE WAS IN MOTION ON AN HIGHWAY AT APPROXIMATELY 70 MPH, THE SKY ROOF ABOVE THE 2ND ROW SEATS SPONTANEOUSLY EXPLODED. THE VEHICLE WAS ON AN OPEN 3 LANE HIGHWAY WITH LIMITED VEHICLE TRAFFIC. APPROXIMATE TEMPERATURE WAS 65 DEGREES OUTSIDE AND 70 DEGREES INSIDE. THE INCIDENT HAPPENED JUST BEFORE NOON ON SEPTEMBER 26TH IN CENTRAL WISCONSIN. THE RESULT WAS A HOLE THE SIZE OF A FOOTBALL IN THE CENTER OF THE GLASS. THE EDGES OF THE GLASS SURROUNDING THE HOLE WERE TILTED UPWARD AS THOUGH SOMETHING CAME OUT OF THE VEHICLE. THE REMAINING GLASS WAS IN SMALL PIECES PUT STILL INTACT IN THE ORIGINAL SHAPE. THE THIN SHADE THAT WAS ON THE INTERIOR OF THE VEHICLE WAS CLOSED AT THE TIME WHICH CONTAINED MOST OF THE GLASS THAT FELL THROUGH. NO OTHER FOREIGN MATERIAL WAS FOUND IN THE SHADE WHILE I WAS CLEANING UP OF THE BROKEN GLASS. MY HUSBAND WAS DRIVING THE VEHICLE AND DESCRIBED IT AS BEING A LOUD BANG BEHIND HIM. MY YOUNG KIDS (AGES 6 AND 7) SIT BELOW THIS SKY ROOF AND THANKFULLY WERE NOT IN THE VEHICLE WHEN IT HAPPENED, BUT THEY COULD OF BEEN PELTED WITH GLASS AND THE LOUD BANG COULD OF STARTLED ME IF I WAS DRIVING AND CAUSED AN ACCIDENT. THE ONLY PLACE I COULD GET THE VEHICLE REPAIRED WAS AT THE DEALERSHIP WHICH SIGNIFICANTLY INCREASED THE COST TO REPAIR IT AND IT TOOK OVER 5 DAYS TO GET THE PIECE OF GLASS AND THEN ANOTHER DAY TO REPAIR IT. I AM FEARFUL THAT THIS WILL HAPPEN AGAIN WITH THE NEW PIECE OF GLASS AS IT'S THE SAME PART. THIS IS A SIGNIFICANT SAFETY HAZARD THAT COULD CAUSE INJURY TO VEHICLE OCCUPANTS AND POSSIBLE ACCIDENT.
NHTSA ODI #10781029
83,200 miles · Sep 29, 2015
StructureInjury
TL* THE CONTACT OWNS A 2010 BUICK ENCLAVE. THE CONTACT OPENED THE REAR LIFTGATE TO PLACE SOMETHING IN THE VEHICLE. THE LIFTGATE DROPPED DOWN ONTO THE CONTACT'S HEAD. THE CONTACT DID NOT REQUIRE MEDICAL ATTENTION. PRIOR TO THE FAILURE, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE). THE VEHICLE …
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TL* THE CONTACT OWNS A 2010 BUICK ENCLAVE. THE CONTACT OPENED THE REAR LIFTGATE TO PLACE SOMETHING IN THE VEHICLE. THE LIFTGATE DROPPED DOWN ONTO THE CONTACT'S HEAD. THE CONTACT DID NOT REQUIRE MEDICAL ATTENTION. PRIOR TO THE FAILURE, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE). THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN MADE THE CONTACT AWARE THAT THE SOFTWARE UPDATE LISTED ON THE NOTIFICATION WAS NOT YET AVAILABLE AND DIAGNOSED THAT THE STRUTS NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 83,200. UPDATED 11/19/15*LJ
NHTSA ODI #10778550
51,250 miles · Sep 27, 2015
Electronic Stability Control (esc)Unknown Or OtherVehicle Speed Control
I WAS DRIVING ON THE INTERSTATE GOING ABOUT 70MPH. ALL OF A SUDDEN THE LIGHT ON MY CONSOLE SAID TRACTION CONTROL OFF, SERVICE STABILITRACK. MY GAS WOULD NOT WORK, THE POWER STEERING OFF AND ALL THE POWER WAS GOING. I BARELY MADE IT TO THE SHOULDER. IT WAS VERY SCARY ALSO HAVE MY TWO CHILDREN IN THE CAR. I LOOKED UP THE PROBLEM…
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I WAS DRIVING ON THE INTERSTATE GOING ABOUT 70MPH. ALL OF A SUDDEN THE LIGHT ON MY CONSOLE SAID TRACTION CONTROL OFF, SERVICE STABILITRACK. MY GAS WOULD NOT WORK, THE POWER STEERING OFF AND ALL THE POWER WAS GOING. I BARELY MADE IT TO THE SHOULDER. IT WAS VERY SCARY ALSO HAVE MY TWO CHILDREN IN THE CAR. I LOOKED UP THE PROBLEM IN MY BOOK AND IT SAID TO TURN OFF AND WAIT 15 SECONDS THEN TURN ON. THAT DID NOT WORK. I SAT THERE FOR ABOUT 30 MINUTES. I LOOKED UNDER THE HOOD, UNDERNEATH THE CAR TO SEE IF ANYTHING WAS LEAKING. NOTHING. FINALLY IT WOULD TURN OVER AND START. I TURNED AROUND TO GO HOME AND ABOUT 5 MILES FROM MY HOUSE, IT HAPPED AGAIN OUT OF NO WHERE. I AGAIN WAITED FOR ABOUT 20 OR 30 MINUTES AND IT FINALLY STARTED. NOW MY CHECK ENGINE LIGHT IS ON. I AM AFRAID TO DRIVE IT NOW.
NHTSA ODI #10777940
Official recalls
6Oct 7, 2021
General Motors, LLC (GM) is recalling certain 2008-2017 Buick Enclave and 2013-2017 Chevrolet Traverse vehicles. The driver's air bag inflator may explode during deployment, due to a manufacturing defect.
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: Dealers will replace the driver's air bag module, free of charge. Interim owner notification letters were mailed on November 3, 2021. Owner notification letters were mailed on January 10, 2022. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N212349040.
Additional source detail variants (2)
Air Bags:frontal:driver Side:inflator Module
General Motors, LLC (GM) is recalling certain 2008-2017 Buick Enclave and 2013-2017 Chevrolet Traverse vehicles. The driver's air bag inflator may explode during deployment, due to a manufacturing defect.
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: Dealers will replace the driver's air bag module, free of charge. Interim owner notification letters were mailed on November 3, 2021. Owner notification letters were mailed on January 10, 2022. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N212349040.
Air Bags:frontal
General Motors, LLC (GM) is recalling certain 2008-2017 Buick Enclave and 2013-2017 Chevrolet Traverse vehicles. The driver's air bag inflator may explode during deployment, due to a manufacturing defect.
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: Dealers will replace the driver's air bag module, free of charge. Interim owner notification letters were mailed on November 3, 2021. Owner notification letters were mailed on January 10, 2022. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N212349040.
Apr 8, 2021
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Consequence & remedy
Consequence: Unsecured side curtain air bags may not perform as intended, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and, if necessary, realign or replace the weld nuts, free of charge. Owner notification letters were mailed on May 24, 2021. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is N202321200.
Jun 30, 2015
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Consequence & remedy
Consequence: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
May 20, 2014
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Consequence & remedy
Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
Mar 17, 2014
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.
Consequence & remedy
Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
Aug 12, 2010
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2009-2010 CHEVROLET TRAVERSE, BUICK ENCLAVE, GMC ACADIA, AND SATURN OUTLOOK VEHICLES. THE SECOND ROW SEAT SIDE TRIM SHIELD RESTRICTS THE UPWARD ROTATION OF THE SAFETY BELT BUCKLE WHEN THE SEAT BACK IS RETURNED TO A SEATING POSITION AFTER BEING FOLDED FLAT. IF THE BUCKLE CONTACTS THE SEAT FRAME, ADDITIONAL EFFORT IS REQUIRED TO RETURN THE SEAT TO A SEATING POSITION. IF SUFFICIENT FORCE IS APPLIED, THE BUCKLE COVER COULD BE PUSHED DOWN THE STRAP, EXPOSING AND PARTIALLY DEPRESSING THE RED RELEASE BUTTON.
Consequence & remedy
Consequence: THE SAFETY BELT MAY NOT RESTRAIN THE OCCUPANT AS INTENDED DURING A CRASH, INCREASING THE RISK OF INJURY TO THE SEAT OCCUPANT.
Remedy: DEALERS WILL MODIFY THE SECOND ROW SEAT SIDE TRIM SHIELDS. IF A SAFETY BELT BUCKLE IS DAMAGED, DEALERS WILL REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON AUGUST 18, 2010. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, BUICK AT 1-866-608-8080, GMC AT 1-866-996-9463, AND SATURN AT 1-800-972-8876, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA20002 · Outboard Front Seat Belt Anchor Cable Failure
Opened Aug 31, 2020 · Closed Aug 30, 2024
Status: closed (inferred from source dates) · Seat Belts; Seat Belts:front; Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Additional source detail variants (3)
Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts:front
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
RQ19003 · Seat Belt Anchor Cable Failure
Opened May 28, 2019 · Closed Aug 31, 2020
Status: closed (inferred from source dates) · Seat Belts:front; Seat Belts:front:anchorage; Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Additional source detail variants (3)
Seat Belts:front:anchorage
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:front
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
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