2021 BMW X3

The contact leased a 2021 BMW X3. The contact received a recall notification for NHTSA Campaign Number: 20V601000 (Electrical System) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and confirmed that the part was not yet available. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2021 BMW X3. The contact stated that the tailgate would fall on the contact without warning upon use. On one occasion, the tailgate had fallen on her left arm and the contact had to wrestle her arm out of the vehicle as the tailgate sensor failed to recognize her arm. Once her arm was released, the tailgate locked her purse inside the vehicle. The contact did not suffer any injuries. The contact called the dealer and arrangements were made to drop her off at home and to take her back to the vehicle once a spare key was made. The contact also stated that the car alarm would independently activate without warning while being driven and while stationary. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.

My sunroof exploded while driving on the interstate. There was a very loud boom almost like a gunshot. All of the glass came crashing down into the cabin. This was an extremely dangerous situation as I was traveling on the interstate. There was no warning, no rocks or any other object hit the glass to initiate this occurrence. The vehicle will be inspected by the bmw dealer 11/1/21 and my insurance company is in the process of reviewing photos of the damage.

On many cars including mine, and a family members 2021 8 series, BMW uses a light sensor on the instrument cluster to set the daytime dimming of the digital cluster and backup cameras. However, Florida-legal window tint confuses the system, and causes the screens to dim in a way that cannot be overridden or adjusted. There is a setting for screen brightness, however it is only active for night. This has caused difficulties reading the instrument display repeatedly. This is includes: collision warnings, back up camera, vehicle speed, and safety warnings. Here is a video showing the effect on someone else's car. Mine is worse, and driver said that that is gets worse depending on circumstances. https://streamable.com/n4tjp4

The car has part analogue part digital display, the MPH is displayed only via the analogue dial in 10 MPH increments. It's difficult to maintain speeds at 25 / 35 /45 /65 mph. The functionality exists to enable the digital speedometer but BMW refuses to code it on. Rather the company directs you to after market coders to enable the functionality. Alternatively you needed to opt to the $1000 optional fully digital display but this was not made clear at the sales process. BMW has a solution for the 2019 / 2020 X3 under SIB 62 07 19 but refuses to acknowledge this at service centers.

I was at a stop light and when the light changed I stepped on the gas. The car suddenly turned completely off. I had no steering, no braking no ability to turn the hazard lights on. I was in the middle of the street with traffic behind me and my child was in the back seat with me. The car completely died. There were no warning signs at all Cars started to go around me and I exited the car with my child to avoid getting hit because I could not put my hazard lights. I called my husband and after about 10 minutes I could see the headlights were on. My husband gave me his care and he took my car home but he said the car was acting weird and kept shutting off while on the way back home. then it shut off completely again in our driveway and we cannot close the doors. We are waiting for BMW to pick up the car tomorrow.

Car only 9 months old, tread on both front tires bald, hydroplaning on wet roads. Almost was in an accident, I travel for work and got a BMW for reliability, I’m really second guessing my choice of cars right now.Bridgestone said tread is from out of alignment. BMW checked alignment and front is spot on. 13,000 miles on tires. Horrible driving experience in such a short time. Very disappointed that BMW would put such terrible tires on.

I was driving on I-10 W in Phoenix Arizona with my husband on Thursday June 10th, 2021 when we heard a loud glass shattering sound. I immediately looked for a place to park or exit. I thought maybe someone was shooting at our vehicle in the freeway. I tried changing lane as quickly as possible to exit into Baseline Rd and parked at a parking lot. I was so scared looking at the mirror to see if anyone was following us. We walked around the SUV checking the windows, windshield but no broken glass or holes on any of them. I thought of the moonroof/sunroof so I hopped on the BMW to check the moonroof/sunroof. The sunroof shattered into million pieces. I didn't see a warning on the dashboard. We didn't go under any bridge between Elliott and Baseline. There were no big trucks around us either. It shattered without warning. This happened between 11:00am - 11:30am, light traffic. My BMW X3 2021 is brand new, only 20 days old and approximately 400 or so miles. I believe it's a safety issue with the glass or moonroof/sunroof structural defect. Definitely a highway safety hazard when it shattered out of the blue at 65 miles an hour. Luckily we didn't have the sunroof open. It's extremely hot this time of the year in Phoenix. I decided to drive it immediately to The BMW dealership. The service department checked it out and the Service Advisor told me to call my insurance. I contacted the BMW Warranty Department and the Manager told me it is not covered under warranty. She was making the assumption that a rock hit the sunroof. I contacted BMW Customer Service and reported it. The BMW Customer Service Executive called me back today and pretty much said the same thing as the Warranty Manager. BMW and NHTSA should investigate the occurrences of Sunroof shattering without any apparent reason for the safety of drivers and passengers plus all the other drivers on the road who may get impacted by such an occurrence.