2021 BMW X3

During rain this evening, water intruded from sunroof area. Learned this is extremely common problem alleged to be due to shrinking sunroof seals. This dripping water can potentially cause loss of control of the vehicle due to falling water intrusion causing foot controls to become wet. In addition, electrical malfunctions may occur possibly causing fire or other problems. I am also including a stranger’s video of his car at BMW dealer with tech explaining this is a very common problem, obtained from Facebook.

In June 2023, I purchased a vehicle from Enterprise Car Sales. Around June 2024, I reached out to them with concerns about the vehicle. They recommended I contact either the insurance or warranty company, but neither could address my issue. I then took the vehicle to the dealership, and they agreed to inspect it. They confirmed that the windshield and rear window molding trim were aftermarket parts, which were causing streaks on the window and obstructing the driver’s view. Additionally, the brakes and tires had been replaced with non-recommended parts, though I was willing to cover the cost of replacing these two items out of pocket.

This complaint is not due/regarding an accident. It is a complaint about the response time to remedy a recall which has been months long now. In July 2024, BMW recalled 291,112 X3 models from 2018 to 2023 due to a risk of the interior cargo rail detaching in a crash. The attachment bolts for the rail could become damaged, increasing the risk of injury to passengers. What is taking so long to get this fixed? Seems the remedy is to simply replace bolts. I am unable to use this car while it has a safety recall outstanding. Please expedite this fix, it has been several months and in the meantime this car sits being unproductive.

2021 BMW X3- RECALL 24V534---INTERIOR REAR CARGO RAILS--We have contacted BMW dealer several times and no remedy as of (9.3.24) The cargo rails and the vehicle body could separate from the vehicle body. The bolts are what need to be changed out and the dealer says they have no REMEDY. We want to make sure that we are safe. Please HELP! Thank you for your attention to this very time sensitive issue.

I am attempting to file a complain due to the manufacture of my car, not addressing the recall. The recall was initiated on July 17, 2024, and it has now been more than 30 Days. I use my car and also had it on a rental platform to help me with my monthly payments. Now it has been removed from the platform due to it being unsafe to drive on the road and it is also unsafe for me to drive it on the road. I am hoping that through this complaint I can get a resolution.

Sirrus XM Advertising pops up in the middle of the speedometer and stays there. Blocks vision of speedometer. Big Blue square comes on at night distracting driver. Several internet posts and complaints advise that it comes on blocking the rear camera vision. Contacted Sirrus they say they cant do anything about it, it is built into the car. Contacted BMW and their "Genius" squad they don't know how to get rid of it. I see postings of other car brands having the same complaint. Consumers don't spend $70.000.00 for a vehicle to be solicited for a service that they don't want. Besides the safety factor. This is an invasion of privacy and none requested solicitation. Please look into this.

Driving on a highway with occasional traffic lights, my 2021 X3 Plugin hybrid's sunroof's from glass cracked with a loud bang. I had it closed and the sun shade part also was closed. The loud bank also felt like an impact on my head and I felt in a bit of a shock like the time I was hit from behind with a shock and having to think. I first though it was a tire and slowed down to safely exit into a business parking lot to asses the situation. After checking the tires I noticed something on the roof. The glass was cracked and deformed in an upward direction. It was still pushing upward and a 4-6 inch section fell off and onto the top of the sun shade part. In safety, the loud shock caused a brief distraction on a highway going at least 50 MPH. Also if the sun shade was open some of the glass could have fallen on me. I searched online and found previous complaints about 'exploding sunroofs': https://www.carcomplaints.com/news/2018/bmw-exploding-sunroof-lawsuit.shtml. I did not see anything coming toward the car or notice other cars possibly slowing down or getting hit by something that would have hit my sunroof and bounced around in the traffic. I mobile detailer helped clean up the glass so I can drive on and able to take it to the dealer.

On 10/7/22 my wife started her 2021 BMW X3 and the instrument panel did not appear. She drove the vehicle to the local BMW dealership. After being told that the reported problem had not been previously reported by any other X3 owner, the dealer tested the vehicle. A scan returned a fault code, B7F8F9 HU-H. A software reset was performed and a test plan was conducted. Test plan directed technician to program vehicle due to unfavorable software. Vehicle was programmed to the latest integration level. Vehicle was test driven to confirm the repair.