2011 BMW 5 Series

The contact owns a 2011 BMW 5 Series. The contact stated that while his wife was driving at an undisclosed speed, the vehicle stalled. The vehicle was towed to an independent mechanic, where it was diagnosed as a camshaft failure. The contact related the failure to NHTSA Campaign Number- 14V176000 ( Engine and Engine Cooling). The manufacturer was made aware of the failure. The failure mileage was 67,000. The VIN was not available.

TL* THE CONTACT OWNS A 2011 BMW 5-SERIES. THE CONTACT STATED THAT THERE WAS AN ELECTRICAL MALFUNCTION IN WHICH THE VENT CONTROLS FAILED TO FUNCTION FOR THE AIR CONDITIONER AND HEATER. DUE TO THE EXTREME TEMPERATURES, THE VEHICLE WAS UNABLE TO BE DRIVEN. BMW OF WILMINGTON (4920 NEW CENTRE DR, WILMINGTON, NC 28403, (910) 392-2700) STATED THAT THE BLOWER MOTOR MAY NEED TO BE REPLACED AND WAS TO CONTACT THE MANUFACTURER. AN INDEPENDENT MECHANIC TESTED AND DIAGNOSED THE VEHICLE, BUT THE DETAILS WERE UNKNOWN. VOLVO CARS NEW BERN (3405 DOCTOR M.L.K. JR BLVD, NEW BERN, NC 28562, (252) 638-6161) DIAGNOSED THAT THE BLOWER MOTOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 38,000. *JS

A FEW DAYS BACK MY STEERING WHEEL STARTED MAKING A SQUEAKY NOISE LIKE ONE OF THE RUBBERS HAVE GONE BAD IN THE STEERING COLUMN. MY CAR HAS APPROXIMATELY 55K MILES ON IT AND IS MAJORLY GARAGE KEPT. I RESEARCHED ONLINE AND THERE ARE NUMEROUS COMPLAINS OF THE SAME ISSUE. YOU CAN SEE AN EXAMPLE AT: HTTP://F30.BIMMERPOST.COM/FORUMS/SHOWTHREAD.PHP?T=838504 YOU CAN HEAR THE SQUEAK IF THE CAR IS DRIVING OR IS STATIC.

NHTSA RECALL CAMPAIGN 16V-746 WAS ISSUED 13 OCT 2016. TO DATE BMW HAS YET TO TO NOTIFY US TO SCHEDULE THE REPAIR OF THE DEFECT - NEARLY 6 MONTHS AFTER THE RECALL WAS ISSUED. WE BELIEVE THIS AN UNACCEPTABLY LONG WAIT FOR WHICH WE HAVE NOT SEEN ANY ACTION FROM NHTSA OR OTHER FEDERAL AUTHORITIES TO COMPEL BMW TO ACCELERATE COMPLIANCE WITH THE RECALL ORDER. ARE WE GOING TO HAVE TO WAIT FOR PEOPLE TO DIE IN A FIERY MADE FOR TV NEWS ACCIDENT BEFORE THIS IS TAKEN SERIOUSLY??? FIX MY CAR!!

TL* THE CONTACT OWNS A 2011 BMW 5-SERIES. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE DID NOT RESTART. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE TIMING CHAIN FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V746000 (FUEL SYSTEM, GASOLINE). THE APPROXIMATE FAILURE MILEAGE WAS 48,000.

WHILE DRIVING FOR 15 MINUTES WITH SEAT WARMERS ON MY HUSBAND (DRIVER) TURNED IT OFF. WE WERE TRAVELLING ON SUBURBAN ROADS AROUND 40 MPH. THEN AT A STOP LIGHT HE NOTICED A BURNING SMELL. WE CONTINUED DRIVING WHEN LIGHT TURNED GREEN. THEN I NOTICED THE SMELL A FEW SECONDS LATER, SO I OPENED A WINDOW EXPECTING TO FIND SMELL A FIRE NEARBY OR HEAR SIRENS. AT THAT POINT WE SAW A PLOOM OF SMOKE COME FROM UNDER HIS SEAT TOWARDS THE PASSENGER SIDE OPEN WINDOW. HE IMMEDIATELY PULLED OVER, JUMPED OUT OF THE CAR AND TURNED EVERYTHING OFF. THE SMOKE TOOK SOME TIME TO CLEAR BUT DID STOP. SEVERAL MINUTES LATER WE DROVE 1 MILE TO THE BMW DEALERSHIP. WE WERE TOLD ITS NOT UNDER WARRANTY, AND WOULD COST $1,700 TO FIX. I DECLINED TO PAY $1,700 TO FIX AND REQUESTED THEY DISCONNECT SEAT HEATER. BMW PERSONNEL INFORMED ME IT COULD NOT DISCONNECT POWER TO SEAT HEATER WITHOUT DISCONNECTING THE ENTIRE AC/HEAT SYSTEM. THIS IS A PERSONAL SAFETY ISSUE, NOT A WARRANTY ISSUE. FOR A SEAT HEATER TO CAUSE SMOKE IT CAUSED A FIRE AND THIS IS A DEFECT. THE CAR WILL CATCH ON FIRE IF THE SEAT WARMER IS ACTIVATED. I ASKED DEALERSHIP WHAT IF I LOAN MY CAR TO SOMEONE WHO DOES NOT KNOW ABOUT THE DEFECT, THEY SUGGESTED PUTTING TAPE OVER THE BUTTON. THIS IS NOT ACCEPTABLE SAFETY MEASURE TO PREVENT BURNS, FIRE, OR EVEN DEATH. CONSIDER FOR A MOMENT PEOPLE HAVE SMALL CHILDREN THAT RIDE IN THIS VEHICLE. ON A COLD MORNING I COULD HAVE BUCKLED KIDS IN, TURNED ON CAR, SEAT HEATER, AND TALK TO A NEIGHBOR FOR 2 MINUTES, OR TEACHER AT THE CARPOOL LINE.... WHAT WOULD HAVE HAPPENED TO THE CHILDREN? THERE IS NO VISIBLE DAMAGE TO VEHICLE BUT BMW PERSONNEL DID AGREE THERE WAS SMOKE SMELL IN VEHICLE CAUSED BY SEAT WARMER.