2011 BMW 328I

MY DAUGHTER WAS TRAVELING ON I-95 SOUTH IN ST AUGUSTINE FL , WHEN SEVERAL CARS CAME TO A SUDDEN STOP. MY DAUGHTER WAS UNABLE TO STOP AND HIT A SUV, SHE WAS APPLYING HER BRAKES . THE AIR BAG DID NOT DEPLOY. MY DAUGHTER WAS INJURED IN THE ACCIDENT, I THINK SOMETHING IS WRONG BECAUSE THE AIR BAG DID NOT DEPLOY AND FELT THE NEED TO REPORT IT. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

2011 BMW 328I. CONSUMER WRITES IN REGARDS TO AIR BAG MALFUNCTION. *SMD THE CONSUMER STATED AFTER THE VEHICLE WAS PURCHASED, SHE NOTICED WHEN DRIVING AT A SPEED OF 10 MPH OR LOWER, APPLYING THE BRAKE, OR PULLING INTO A PARKING SPACE, THE VEHICLE WOULD SURGE FORWARD UNEXPECTEDLY. THE CONSUMER EXPERIENCED THE SAME SURGING FOR A SECOND TIME, AS SHE PULLED INTO A PARKING SPACE. THE VEHICLE WENT OVER A CURB AND INTO SOME BUSHES. AS A RESULT, SHE RECEIVED WHIP-LASH TO HER NECK AND SLIGHTLY BRUISED HER ELBOWS, KNEES AND HURT HER CHEST ON THE STEERING WHEEL. BMW SENT AN ENGINEER TO INSPECT THE VEHICLE AND CONCLUDED NOTHING WAS WRONG WITH THE VEHICLE. AFTER PICKING UP THE VEHICLE A WEEK LATER, THE CONSUMER AND HER HUSBAND CONTINUED TO EXPERIENCE THE SAME ISSUE. A MONTH LATER, THE CONSUMERS HUSBAND PULLED INTO A PARKING SPACE WHEN THE VEHICLE UNEXPECTEDLY SURGED FORWARD AND HIT A PARKED SUV IN FRONT OF HIM, WHICH CAUSED DAMAGE TO THE FRONT BUMPER. THE VEHICLE WAS RETURNED TO THE DEALER, WHERE THEY KEPT IT FOR TWO WEEKS. THE DEALER STATED THE VEHICLE WAS FINE AND IT WAS READY FOR PICK-UP. HOWEVER, TWO DAYS LATER, THE VEHICLE SURGED AGAIN, AS THE CONSUMER WAS APPROACHING A STOP LIGHT. *JB THE CONSUMER STATED THE VEHICLE HAS BEEN INSPECTED THREE TIMES, WITHOUT ANY SUCCESS OF FINDING THE PROBLEM. THE MECHANISM/GEAR WOULD SHIFT WHEN DRIVING AT A LOW SPEED OR RIDING THE BRAKE AT A LOW SPEED WHEN COMING TO A STOP. ALSO, THE VEHICLE SAGGED ON THE RIGHT SIDE, WHICH HAS BEEN ACKNOWLEDGED BY THE MECHANICS, BUT IT CANNOT BE FIXED. UPDATED 05/13/14. *JB UPDATED 06/10/14

THIS VEHICLE WAS PURCHASED USED AND BEFORE THE MANUFACTURER'S 50,000 MILE WARRANTY PERIOD EXPIRED. SINCE 1/2013, THIS VEHICLE HAS BEEN IN AND OUT OF THE SERVICE SHOP FOR IGNITION COIL ISSUES. SINCE JANUARY 2013, THIS VEHICLE HAS HAD 3 IGNITION COILS REPLACED, ONE DURING THE EXTENDED WARRANTY, ONE THAT I PAID FOR AND ONE THAT WAS COMPLETED GRATIS. MY CONCERN IS THAT THIS APPEARS TO BE SOME TYPE OF MANUFACTURER'S DEFECT AND I AM VERY CONCERNED ABOUT MY SAFETY. SO MUCH SO THAT I CONTACTED BMW NORTH AMERICA DURING THE WEEK OF DECEMBER 26, 2013 AND SPOKE WITH [XXX]. WHEN I ASKED TO SPEAK WITH THE PRESIDENT OF BMW NORTH AMERICA, I WAS TOLD BY [XXX] THAT THERE WOULD BE NO FURTHER ESCALATION BEYOND HER BECAUSE HER JOB WAS TO RESOLVE ISSUES AND SHE BASICALLY PUSHED MY CONCERN ASIDE AS THE WIND BLOWS LEAVES. THIS IS A MAJOR SAFETY ISSUE THAT BMW NEEDS TO RESOLVE IMMEDIATELY BEFORE SOMEONE LOSES THEIR LIFE. I HAVE DONE RESEARCH ON THE INTERNET AND HAVE FOUND THAT THIS IS AN ONGOING ISSUE WITH BMW'S WHICH I HAVE NOW COME TO UNDERSTAND = BRING MORE WORRY. I HAVE OWNED OVER 10 CARS IN MY LIFETIME AND NEVER HAVE I EXPERIENCED SO MANY TRIPS TO THE REPAIR SHOP!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THROTTLE RESPONSE TO PRESSING ACCELERATOR LAGS DANGEROUSLY. HAVE HAD NUMEROUS INSTANCES WHERE LACK OF RESPONSE HAS PLACED ME IN DANGEROUS SITUATIONS. SOMETIMES IT TAKES A FEW SECONDS BEFORE THERE IS ADEQUATE RESPONSE SO CAR DOES NOT MOVE OR ACCELERATES VERY SLOWLY EVEN THOUGH ACCELERATOR PRESSED DOWN ALL THE WAY. ALMOST GOT REAR-ENDED LAST NIGHT AS I PULLED OUT OF A DRIVEWAY ONTO A ROAD AND ONCOMING CARS NEARLY REAR-ENDED MY CAR BECAUSE MY 2011 BMW 328I WOULD NOT RESPOND APPROPRIATELY TO MY PRESSING DOWN ON THE ACCELERATOR PEDAL; THE CAR BARELY ACCELERATED AND EVEN SLOWED FURTHER FOR A FEW SECONDS BEFORE THE THROTTLE RESPONDED AND BEGAN PICKING UP SPEED. THIS IS VERY DANGEROUS. I HAD THIS CAR IN FOR SERVICE AT THE BMW EARLIER YESTERDAY AND THEY SERVICE ADVISOR TOLD ME THAT THIS IS A COMMON PROBLEM FOR THESE CARS, BUT THEY DON'T HAVE A FIX FOR IT. *TR

TL* THE CONTACT OWNS A 2011 BMW 328I. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE WOULD NOT ACCELERATE. THE CONTACT CONTINUED DEPRESSING THE ACCELERATOR PEDAL UNTIL THE VEHICLE RESPONDED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 49,500. *TR

TL* THE CONTACT OWNS A 2011 BMW 328I. THE CONTACT STATED THAT THE VEHICLE EXHIBITED SEVERAL ELECTRICAL FAILURES. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN ID NUMBER: 13V044000 (ELECTRICAL SYSTEM) HOWEVER, CONTINUED TO EXHIBIT ELECTRICAL SYSTEM ISSUES WITH THE POWER LOCKS. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER FOR DIAGNOSTIC TESTING, WHICH DETERMINED THAT THE ELECTRICAL LOCK SYSTEM IN BOTH THE FRONT DOORS WAS DEFECTIVE. THE CONTACT WAS ADVISED THAT THE LOCK SYSTEM WOULD NEED REPLACING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 67,000.

WHILE APPROACHING THE INTERSTATE AND INCREASING IN SPEED, DRIVER HEARD LOUD EXPLOSION (LIKE A GUN) COMING FROM ABOVE AND STARTED TO FEEL GLASS DEBRIS COMING FALL FROM CRACK. THE OUTSIDE TEMPERATURE WAS AROUND 40 DEGREES FAHRENHEIT AND THERE WERE NO OVERPASSES NEARBY WHERE DEBRIS COULD HAVE FALLEN AND NO DEBRIS COMING FROM OTHER CARS. WHEN PULLED OVER, THE SUNROOF HAD COMPLETELY SHATTERED. *TR

TL* THE CONTACT OWNS A 2011 BMW 328I. THE CONTACT STATED THAT THE FRONT DRIVER SEAT WAS NOT POSITIONED PROPERLY AND CAUSED THE DRIVER TO SUSTAIN SEVERE BACK AND SHOULDER PROBLEMS. THE VEHICLE WAS TAKEN TO A DEALER WHO STATED THAT THERE WAS NOTHING WRONG WITH THE VEHICLE AND THAT A SPECIALIST WOULD DIAGNOSE THE VEHICLE. THE CONTACT WAS AWAITING A CALLBACK FROM THE SPECIALIST. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 22,000.