2010 Audi S5

ENGINE OVERHEATED AUGUST 21, 2017. IT LEFT ME STRANDED ON THE SIDE OF A BUSY HIGHWAY. I TOOK IT TO DAY AUDI MONROEVILLE, PA. THE DEALER ADVISED THAT AN AUDI THERMOSTAT RECALL WAS JUST ISSUED. I PAID FOR THE REPAIR $999.71 AND WAS PROMISED BY AUDI CUSTOMER CARE THAT I WOULD BE REIMBURSED. AS OF SEPTEMBER 27, 2017, I WAS ADVISED THAT MY VIN NUMBER DOES NOT FALL UNDER THE THERMOSTAT RECALL AND THAT THE RECALL HAS TO BE ISSUED BY THE NHTSA. THEREFORE I RECEIVED AN EMPTY PROMISE FROM AUDI THAT I WOULD BE REIMBURSED.

THIS IS A FOLLOW-UP TO COMPLAINT 10785783; AFTER RETRIEVING THE VEHICLE HISTORY IT REVEALED THE PROBLEMS DESCRIBED IN THE INITIAL COMPLAINT HAVE OCCURRED IN THE PAST AS WELL AND THIS CLEARLY INDICATES COMMON AND REOCCURRING MANUFACTURING ISSUES THAT SHOULD BE ADDRESSED BY VAG: 1) THE TRANSMISSION 0B5 DL501 HAD BEEN ALREADY SERVICED FOR MECHATRONICS ISSUES AT 58.273 MILES. PLEASE NOTE THAT THIS TRANSMISSION IS ALSO USED ON SIMILAR AND MORE COMMON MODELS: A4,S4, A7...IN THE PAST VW HAD ISSUED AN EXTENDED WARRANTY FOR DSG TRANSMISSION BUT DID NOT INCLUDE THESE MODELS ALTHOUGH IT SHOULD. 2) THE THERMOSTAT HAD ALSO FAILED BEFORE AT 22.415 MILES...ALTHOUGH THERE WAS A CAMPAIGN FOR THE SAME PART NUMBER IT DIDN'T COVER THIS SPECIFIC MODEL. A TECHNICIAN ACTUALLY SAID THEY ARE KNOW TO FAIL. 3) FOR THE BRAKES AUDI SAYS IT IS SOMEHOW "NORMAL"

1) THE MAIN SAFETY CONCERN IS THE 7 SPEED DSG/S-TRONIC AUTOMATIC TRANSMISSION WHICH FEELS JERKY WHEN REACHING TO A STOP; THE BREAKS FULLY ENGAGED AND THE VEHICLE TRIES A SUDDEN MOVE FORWARD DUE TO THIS. VARIOUS TPI'S RELATED TO THE PROBLEM (TPI 2023830/1 JERK WHEN STOPPING, HARD 2-1 SHIFT, S-TRONIC). AUDI DEALERSHIPS ARE ASKING FOR ABOUT 500$ JUST TO UPGRADE THE SOFTWARE ON THE TRANSMISSION WITHOUT A GUARANTEE THIS WILL FIX THE PROBLEM. ALSO WHEN SHIFTING FROM N TO D IT IS VERY SUDDEN AND FORCEFUL WHICH FEELS UNSAFE. 2) BRAKE SAFETY CONCERN: THE BREAK PEDAL SINKS SLOWLY TO THE FLOOR UNDER PRESSURE ALTHOUGH THE BREAKS WERE COMPLETELY SERVICED (NEW ROTORS, PADS, MASTER BREAK CYLINDER AND BRAKE FLUID). TESTED OTHER AUDI VEHICLES AND A SIMILAR BEHAVIOR WAS NOTICED. 3) I HAD ALSO A FAILED THERMOSTAT WHICH I FOUND TO BE UNDER WORKSHOP CAMPAIGN 19H3 2024932/1 THAT INDICATED SAME PART NUMBER FOR THE THERMOSTAT TO FAIL BUT THE DEALERSHIP REFUSED TO REPLACE IT FOR FREE BECAUSE THE CAMPAIGN DID NOT INCLUDING MY CAR'S VIN. INITIALLY I WAS TOLD TO TAKE IN THE CAR AND THEY WILL FIX IT FOR FREE BUT THAT DIDN'T HAPPEN. WHY DOES IT MATTER IF THE CAMPAIGN DOES NOT INCLUDE A CERTAIN VIN WHEN THE SAME PART NUMBER WAS INVOLVED IN THE FAILURE. AS A FINAL NOTE I FIND OUTRAGEOUS THE FACT THAT AUDI REFUSES TO PROVIDE FREE SOFTWARE UPDATES TO FIX DESIGN ISSUES RELATED TO THE GEARBOX AND INSTEAD CHARGE A CONSIDERABLE AMOUNT FOR FIXING SAFETY ISSUE ON THEIR VEHICLES.