2015 Audi Q5

The contact owns a 2015 Audi Q5. The contact stated that water was leaking into the vehicle through the sunroof. The contact stated that water also soaked into the foam surrounding the side head air bag inflator canister. The contact stated there was mold in the rear passenger’s and driver’s side seats and inside the trunk. The contact stated that the battery and electrical equipment were under water and covered in mold. The vehicle was towed to a service station where it was inspected and determined that water had leaked through the sunroof and the surrounding foam needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 17V001000 (Visibility, Air Bags). The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised that the vehicle needed to be diagnosed at the dealer, but no further assistance was provided. The failure mileage was approximately 30,000.

APPROXIMATELY 10:45 AM MY HUSBAND (THE DRIVER) AND I (THE PASSENGER) WERE DRIVING WEST ON CO HWY 86 JUST LEAVING FRANKTOWN, CO AND HAD CROSSED OVER THE CHERRY CREEK BRIDGE WHEN THE PANORAMIC SUNROOF IN OUR 99 DAY OLD 2015 AUDI Q5 EXPLODED OUTWARDS. THE OUTSIDE TEMP WAS APPROX. 35 DEGREES, LIGHT WINDS, WINDOWS UP, SUNROOF CLOSED / SUN SHADE OPENED HALF WAY, AND VENT FOR OUTSIDE AIR WAS ON; NO CARS AHEAD OR BEHIND US; NO LARGE CHUNKS OF DEBRIS ON THE ROAD. WE INITIALLY THOUGHT WE HAD BEEN SHOT AT AND DUCKED WHILE LOOKING AROUND FOR PEOPLE AND A SAFE PLACE TO STOP. AFTER INITIAL CHECK TO ENSURE NEITHER OF US WAS BLEEDING WE STARTED LOOKING FOR ANYTHING NEAR OR IN THE VEHICLE THAT WOULD HAVE CAUSED AN EXPLOSION; IT WAS THEN THAT WE NOTICED THERE WAS A SMALL AMOUNT OF GLASS (IN RELATION TO THE SIZE OF THE SUNROOF PANEL) INSIDE THE VEHICLE. GLASS HAD RAINED DOWN INSIDE THE CAR COVERING BOTH RIDERS, THE FRONT CONSOLE AND DASH; ALL OVER THE BACK SEATS/FLOOR (THE SUNSHADE WAS HALFWAY OPEN). WE IMMEDIATELY CALLED AUDI ROADSIDE ASSISTANCE THAT HELPED GUIDE US TO A MORE CENTRAL LOCATION FOR THE TOW TRUCK TO FIND US IN CASTLE ROCK, CO (APPROX 5 MILES). WHILE WAITING FOR THE TOW WE CALLED OUR INSURANCE COMPANY AND TOOK PHOTOS OF THE EXPLODED ROOFLINE AND SCRATCHES/GAUGES ON BACK OF THE CAR THE GLASS HAD LEFT. WE THEN FOLLOWED THE TOW TO A GAS STATION WHERE THE VEHICLE WAS WRAPPED IN PLASTIC WRAP DUE TO THE SNOW STORM IN COLORADO SPRINGS, ALL THE WAY TO PHIL LONG AUDI. UPON ARRIVING HOME, WE DISCOVERED THAT SMALL SHARDS OF GLASS HAD FALLEN INSIDE OUR CLOTHING LEAVING MINOR SCRATCHES. THIS WAS A KNOWN ISSUE FOR VAG SINCE 2009-10 (NEW BEETLE ROOFS) AND AUDI RECALLED 13K CARS IN 2012 WITH THE SAME DESCRIPTION AS ABOVE BUT IT CITED "IN COLD WEATHER". JUST 3 WEEKS PRIOR THE CAR WAS DRIVEN TO AND FROM WORK, AT 7K FT, IN -10 DEGREE WEATHER WITH NO ADVERSE EFFECTS. *TR