NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
89 reports105,000 miles · Feb 28, 2020
Engine
I GOT MY CAR AS USED FROM A DEALER, IT HAD 92,000 MILES ON IT. ONCE I DROVE IT FOR 2 DAYS IT SHOWED THAT I NEED TO ADD A QUART OF OIL ALTHOUGH THE DEALER SAID THEY HAD AN OIL CHANGE. THE CHANGED THE OIL AGAIN AND 200 MILES LATER AGAIN I GOT A MESSAGE TO ADD A QUART OF OIL. AND KEPT ADDING QUARTS EVERY 200 MILES. THE AUDI DEALERS…
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I GOT MY CAR AS USED FROM A DEALER, IT HAD 92,000 MILES ON IT. ONCE I DROVE IT FOR 2 DAYS IT SHOWED THAT I NEED TO ADD A QUART OF OIL ALTHOUGH THE DEALER SAID THEY HAD AN OIL CHANGE. THE CHANGED THE OIL AGAIN AND 200 MILES LATER AGAIN I GOT A MESSAGE TO ADD A QUART OF OIL. AND KEPT ADDING QUARTS EVERY 200 MILES. THE AUDI DEALERSHIP SAID THEY RAN THE DIAGNOSTIC FOR THE PREVIOUS OWNER AND FOUND THAT THE PESTONS AND RINGS NEED TO BE CHANGED WHICH COST $7,000. AND SAID IT'S OK TO DRIVE IT AS LONG AS I KEEP TOPPING OFF THE OIL. FEW WEEKS LATER I'M DRIVING THE CAR ON THE HIGHWAY AND IT STARTS SHAKING AND I CAN FEEL THE ENGINE STRUGGLING AND LOSING ACCELERATION. I TOWED IT TO THE AUDI DEALER AND FEW DAYS LATER THEY SAID THE COMPRESSION TEST FAILED AND THAT THE 2ND CYLINDER HAS LOW PRESSURE, AND THAT I NEED TO REPLACE THE ENGINE FOR ALMOST $14,000. THEY DIDN'T SAY ANY REASON FOR IT, THEY SAID 'WE'VE SEEN IT HAPPEN'. AND WHEN I ASKED THAT A $55K CAR IS EXPECTED TO LAST AT LEAST 200,000 MILES AND MINE IS 105,000 ONLY, THEY SAID 'NOT REALLY'!! SO NOW I HAVE A $55K CAR THAT HAS ONLY 105,000 MILES ON IT AND I NEED TO PAY $14K TO FIX IT! HOW IS THAT POSSIBLE? THERE HAS TO BE A PROBLEM FROM AUDI SIDE THAT CAUSES THE ENGINES TO FAIL THAT EARLY!!
NHTSA ODI #11311983
95,000 miles · Feb 11, 2020
Engine
THE VEHICLE WAS BEING DRIVEN ON A STATE HIGHWAY WHEN IT SUDDENLY LOST ALL POWER, JERKED FORWARD, AND THEN THE ENGINE COMPLETELY SHUT DOWN. THIS WAS A VERY BUSY HIGHWAY AND I WAS STALLED IN THE CENTER LANE ALMOST BEING STRUCK ON MULTIPLE TIMES BY SEVERAL VEHICLES. IT WAS ABLE TO START AND WAS FORCED TO RUN IN THE HIGHEST POWER D…
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THE VEHICLE WAS BEING DRIVEN ON A STATE HIGHWAY WHEN IT SUDDENLY LOST ALL POWER, JERKED FORWARD, AND THEN THE ENGINE COMPLETELY SHUT DOWN. THIS WAS A VERY BUSY HIGHWAY AND I WAS STALLED IN THE CENTER LANE ALMOST BEING STRUCK ON MULTIPLE TIMES BY SEVERAL VEHICLES. IT WAS ABLE TO START AND WAS FORCED TO RUN IN THE HIGHEST POWER DURING THE IDLING TO KEEP FROM STALLING. HOBBLED TO SHEEHAN'S AUTOMOTIVE SERVICE, SOUTH LAWRENCE MA. THEY SERMONED AN ASSESSMENT AND DISCOVERED NO COMPRESSION FROM A FAILED ENGINE. PHOTOS AND PAPERWORK FROM REPAIR SHOP TO FOLLOW
NHTSA ODI #11308495
35,000 miles · Jan 28, 2020
Unknown Or Other
WE DO NOT HAVE A GARAGE SO OUR AUDI IS PARKED OUTSIDE. IT WASN'T STARTING RANDOMLY SO WE TOOK IT TO THE DEALER. THE BATTERY WAS SITTING IN A POOL OF WATER BECAUSE THE METAL BOX THE BATTERY IS IN COULDN'T DRAIN. THAT CAUSED A CIRCUIT BOARD TO SHORT CIRCUIT. THEY CLAIM THE ISSUE WAS WITH THE SUNROOF HAVING DEBRIS LIKE LEAVES CLOGG…
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WE DO NOT HAVE A GARAGE SO OUR AUDI IS PARKED OUTSIDE. IT WASN'T STARTING RANDOMLY SO WE TOOK IT TO THE DEALER. THE BATTERY WAS SITTING IN A POOL OF WATER BECAUSE THE METAL BOX THE BATTERY IS IN COULDN'T DRAIN. THAT CAUSED A CIRCUIT BOARD TO SHORT CIRCUIT. THEY CLAIM THE ISSUE WAS WITH THE SUNROOF HAVING DEBRIS LIKE LEAVES CLOGGING THE DRAINAGE SYSTEM.
NHTSA ODI #11302548
75,000 miles · Dec 14, 2019
Engine
UPON REACHING APPROXIMATELY 75,000 MILES, I BEGAN NOTICING A LOUDER THAN NORMAL NOISE WHEN STARTING THE ENGINE. THE NOISE CONTINUED, AND AROUND 80,000 MILES, I BEGAN RECEIVING A CHECK ENGINE LIGHT FOR CAM POSITION LIMIT. I DID A LOT OF RESEARCH AND DIAGNOSTICS TO FIND THAT THE TIMING CHAIN HAD STRETCHED, CAUSING THE NOISE AND …
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UPON REACHING APPROXIMATELY 75,000 MILES, I BEGAN NOTICING A LOUDER THAN NORMAL NOISE WHEN STARTING THE ENGINE. THE NOISE CONTINUED, AND AROUND 80,000 MILES, I BEGAN RECEIVING A CHECK ENGINE LIGHT FOR CAM POSITION LIMIT. I DID A LOT OF RESEARCH AND DIAGNOSTICS TO FIND THAT THE TIMING CHAIN HAD STRETCHED, CAUSING THE NOISE AND CHECK ENGINE LIGHTS. I HAD THE FAULTY TIMING CHAIN REPLACED, LUCKILY BEFORE ANY SEVERE DAMAGE HAD OCCURRED. THE TIMING CHAIN SHOULD NOT NEED REPLACED THAT EARLY IN THE LIFE OF THE VEHICLE, BUT THIS PROBLEM HAS PLAGUED THE VW/AUDI 2.0 ENGINE, EVEN AFTER THE TIMING CHAIN TENSIONER UPDATE. THIS COULD HAVE BEEN CATASTROPHIC. MANY OWNERS HAVE NOT BEEN SO LUCKY AND HAVE REQUIRED ENGINE REPLACEMENT DUE TO VALVE DAMAGE FROM TIMING CHAIN STRETCH AT EVEN LOWER MILEAGE.
NHTSA ODI #11289076
113,000 miles · Dec 12, 2019
Visibility
TL* THE CONTACT OWNS A 2013 AUDI Q5. WHILE DRIVING APPROXIMATELY 40 MPH, THE SUN ROOF EXPLODED AND THE GLASS SHATTERED WITHOUT WARNING OR AN IMPACT OCCURRING. THERE WERE NO INJURIES. THE CONTACT CALLED AUDI BOISE AT 208-377-5400 (LOCATED AT 8400 FRANKLIN RD, BOISE, ID 83709) AND WAS INFORMED THAT THERE WAS NO RECALL. THE MANUFAC…
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TL* THE CONTACT OWNS A 2013 AUDI Q5. WHILE DRIVING APPROXIMATELY 40 MPH, THE SUN ROOF EXPLODED AND THE GLASS SHATTERED WITHOUT WARNING OR AN IMPACT OCCURRING. THERE WERE NO INJURIES. THE CONTACT CALLED AUDI BOISE AT 208-377-5400 (LOCATED AT 8400 FRANKLIN RD, BOISE, ID 83709) AND WAS INFORMED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 113,000.
NHTSA ODI #11288647
100,004 miles · Nov 18, 2019
Engine
CAR IS CONSUMING A LOT OF OIL. JUST HAD AN OIL CHANGE 3 WEEKS AGO AND I JUST HAD TO PUT A QUART OF OIL IN MY CAR. THIS IS THE SECOND TIME THIS HAS HAPPENED IN 4 MONTHS
NHTSA ODI #11280738
60,000 miles · Oct 22, 2019
EngineFuel/propulsion System
AUDIO Q5 2013 AUDI 2.0 TFSI ENGINE HIGH OIL CONSUMPTION. THERE IS A DESIGN FLAW WITH THE ENGINE THAT CAUSES HIGH OIL CONSUMPTION. AS A RESULT, ENGINE OIL LEAKS INTO THE CYLINDERS WHICH CAUSE THE ENGINE TO STALL, DAMAGE THE ENGINE AND IMPEDE ACCELERATION. I HAVE ADDED OIL ON 3 OCCASIONS THIS YEAR - 2019. THE FIRST INDICATION TO A…
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AUDIO Q5 2013 AUDI 2.0 TFSI ENGINE HIGH OIL CONSUMPTION. THERE IS A DESIGN FLAW WITH THE ENGINE THAT CAUSES HIGH OIL CONSUMPTION. AS A RESULT, ENGINE OIL LEAKS INTO THE CYLINDERS WHICH CAUSE THE ENGINE TO STALL, DAMAGE THE ENGINE AND IMPEDE ACCELERATION. I HAVE ADDED OIL ON 3 OCCASIONS THIS YEAR - 2019. THE FIRST INDICATION TO ADD OIL CAME BACK IN 2015 - 2 YEARS AFTER BUYING THE CAR BRAND NEW AND AFTER ABOUT 30000 MILES. THE FIRST BREAKDOWN OCCURRED IN 2017 AFTER I STOPPED AT A TRAFFIC LIGHT THEN ATTEMPTED TO ACCELERATE UP ON A HILL, I WASN'T TOLD WHAT THE ISSUE WAS, BUT AUDI COVERED THE REPAIR CHARGES SINCE THE CAR HAD ABOUT 35000 MILES ON IT AND THE MANUFACTURE'S WARRANTY WAS RECENTLY EXPIRED. AFTER BREAKING DOWN ON THE HIGHWAY AGAIN 2 YEARS LATER, THE CAR WAS TAKEN TO THE DEALER WHICH THEN INFORMED ME THAT A BLOWN CYLINDER WAS THE CAUSE AND IT'S BEST I REPLACE ALL 4 CYLINDERS BECAUSE THEY WERE ALL GOING TO FAIL AT SOMETIME. AFTER THE REPAIRS WERE COMPLETED, I DROVE ABOUT 500 MILES, THEN THE CAR INDICATED TO ADD OIL AGAIN. I ALSO HAPPEN TO NOTICE THAT WHEN THE OIL IS LOW THERE IS HESITATION WHENEVER I START TO ACCELERATE FROM A DEAD STOP OR GOING UP A HILL. I CONTINUE TO ADD OIL WHENEVER THE CAR INDICATES, BUT THE ISSUE GETS WORSE BY THE MILE. REFERENCE: HTTP://CASESTUDIES.ATLANTICMOTORCAR.COM/AUDI-ENGINE-OIL-CONSUMPTION-CORRECTION/
NHTSA ODI #11270198
76,000 miles · Sep 21, 2019
Engine
OIL CONSUMPTION- I LITERALLY JUST GOT AN OIL CHANGE LESS THAN 90 DAYS AGO AND I NEED MORE OIL. THIS IS A USED VEHICLE PURCHASE FOR US AND HAS HAPPEN TWICE SINCE WE HAVE OWNED THE VEHICLE- LESS THAN A YEAR! EVERY SO MANY MILES I'M ADDING A QUART OF OIL!
NHTSA ODI #11257129
86,000 miles · Sep 16, 2019
Steering
2013 AUDI Q5 PREMIUM PLUS. THE PROBLEM IS WITH THE STEERING WHEEL , IT ACTS WEIRD AND FEELS DIFFERENT THAN USUAL. IT FEELS SOFTER AND THEN STIFF DURING THE SAME MANEUVER WHEN DRIVING THE CAR AND TURNING ON A DIFFERENT CITY STREET , AT SPEEDS LOWER THAN 40 MPH . THE VEHICLE HAS ABOUT 86 K MILES.
NHTSA ODI #11255793
60,000 miles · Jul 31, 2019
Exterior Lighting
AT ISSUE IS THE REPLACEMENT OF A DAYTIME RUNNING LIGHT ON THE 2013 AUDI Q5 WHICH FAILED UNDER NORMAL DRIVING CONDITIONS. MILEAGE AT THE TIME WAS UNDER 60K MILES. AUDI ENGINEERING IMBEDDED THE DAYTIME RUNNING LIGHT INTO THE HEADLIGHT UNIT. WHEN THE DAYTIME RUNNING LIGHT FAILS, THE ENTIRE HEADLIGHT UNIT MUST BE REPLACED - SERVICE…
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AT ISSUE IS THE REPLACEMENT OF A DAYTIME RUNNING LIGHT ON THE 2013 AUDI Q5 WHICH FAILED UNDER NORMAL DRIVING CONDITIONS. MILEAGE AT THE TIME WAS UNDER 60K MILES. AUDI ENGINEERING IMBEDDED THE DAYTIME RUNNING LIGHT INTO THE HEADLIGHT UNIT. WHEN THE DAYTIME RUNNING LIGHT FAILS, THE ENTIRE HEADLIGHT UNIT MUST BE REPLACED - SERVICE ESTIMATE OF $1,695.00. MY RESEARCH SHOWS DEALERSHIP SERVICE ESTIMATES FOR THE REPLACEMENT OF A DAYTIME RUNNING LIGHT TO BE $85.00 OR LESS FOR OTHER VEHICLES. I FEEL AUDI'S ACTIONS WERE FISCALLY AND ENVIRONMENTALLY IRRESPONSIBLE AND I RESENT AUDI FORCING CUSTOMERS LIKE MYSELF TO PAY SUCH AN EXORBITANT COST FOR THIS SAFETY REPAIR DUE TO AUDI'S BLUNDER. AUDI WAS AWARE OF THIS ISSUE WHEN I PURCHASED THE VEHICLE BUT DID NOTHING TO NOTIFY ME OF THIS PENDING EXPENSE.
NHTSA ODI #11240982
Official recalls
5Apr 11, 2018
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2013-2017 Audi A5 Cabriolet, A5 Sedan and Audi Q5 vehicles, 2012-2015 Audi A6 vehicles and 2013-2016 Audi A4 Sedan and A4 allroad vehicles. These vehicles, equipped with 2.0l Turbo FSI engines, have an electric coolant pump that can either become blocked with debris from the cooling system causing it to overheat or can short-circuit from moisture within the pump.
Consequence & remedy
Consequence: A blocked pump or a short-circuited pump can increase the risk of a fire.
Remedy: Audi will notify owners, and dealers will replace the pumps, free of charge. The recall began September 14, 2018. Owners may contact Audi customer service at 1-800-253-2834. Audi's number's for this recall is 19N3/19N4. Note: This recall is in additional to the coolant pump software update applied as a remedy under recall 17V002.
Oct 5, 2017
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2013-2016 Audi A5 Coupe, A5 Cabriolet, A4 Sedan, A4 Allroad and Q5 vehicles. Contact corrosion within the electrical connector for the auxiliary heater may cause the heater wires to overheat or melt.
Consequence & remedy
Consequence: The melted wires can increase the risk of a fire.
Remedy: Audi will notify owners, and dealers will replace the auxiliary heater and, as necessary, update the software, free of charge. The Recall began November 27, 2017. Owners may contact Audi customer service at 1-800-893-5298. Volkswagen's numbers for this recall are 80C5 and 80C6.
May 3, 2017
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2013-2017 Audi Q5 and 2013-2017 Audi Q7 vehicles. These gasoline-powered vehicles have a fuel pump flange that may crack, allowing fuel to leak.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source increases the risk of a fire.
Remedy: Audi will notify owners, and dealers will replace the fuel pump flange if cracks are present. Flanges that do not have cracks will have a protective film applied. These repairs will be performed free of charge. The recall began July 3, 2017. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 20Z8. Note: This recall is an expansion of recall 16V-660.
Jan 3, 2017
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2011-2017 Audi Q5 vehicles. The sunroof drainage system may allow water to soak into the foam surrounding the side head air bag inflator canister resulting in the corrosion of the canister. If this happens, the corrosion can weaken the canister and the inflator could fracture without air bag deployment, propelling fragments into the passenger compartment, striking and causing serious injury to vehicle occupants.
Consequence & remedy
Consequence: An inflator rupture may result in metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy: Audi will notify owners, and dealers will inspect the inflator and either coat it or replace it, as necessary, after removing the surrounding foam, free of charge. The recall is expected to began March 2017. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 69P1.
Additional source detail variants (2)
Air Bags:side/window
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2011-2017 Audi Q5 vehicles. The sunroof drainage system may allow water to soak into the foam surrounding the side head air bag inflator canister resulting in the corrosion of the canister. If this happens, the corrosion can weaken the canister and the inflator could fracture without air bag deployment, propelling fragments into the passenger compartment, striking and causing serious injury to vehicle occupants.
Consequence: An inflator rupture may result in metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy: Audi will notify owners, and dealers will inspect the inflator and either coat it or replace it, as necessary, after removing the surrounding foam, free of charge. The recall is expected to began March 2017. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 69P1.
Visibility:sun/moon Roof Assembly
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2011-2017 Audi Q5 vehicles. The sunroof drainage system may allow water to soak into the foam surrounding the side head air bag inflator canister resulting in the corrosion of the canister. If this happens, the corrosion can weaken the canister and the inflator could fracture without air bag deployment, propelling fragments into the passenger compartment, striking and causing serious injury to vehicle occupants.
Consequence: An inflator rupture may result in metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy: Audi will notify owners, and dealers will inspect the inflator and either coat it or replace it, as necessary, after removing the surrounding foam, free of charge. The recall is expected to began March 2017. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 69P1.
Jan 3, 2017
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2013-2017 Audi A5, A5 Cabriolet and Q5 vehicles, 2013-2016 Audi Allroad and Audi A4 vehicles and 2012-2015 Audi A6 vehicles. These vehicles, equipped with 2.0l Turbo FSI engines, have an electric coolant pump that can be blocked with debris from the cooling system, resulting in the pump overheating.
Consequence & remedy
Consequence: If the coolant pump overheats, it can increase the risk of a fire.
Remedy: Audi will notify owners, and dealers will update the software so that the power supply to the coolant pump is deactivated if the pump becomes blocked with debris, free of charge. The recall is expected to begin February 20, 2017. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 19M1.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗