2013 Audi Q5

When at highway speed, the vehicle veered hard to the left without any driver input, causing the car to cross several lanes of traffic and hit a concrete divider at ~65mph. The driver fractured her back, and one of three children in the car experienced injury. The vehicle was declared a total loss by insurance. The driver (my wife) indicated that a similar incident happened at low speed in a parking lot, but it resolved after shut down and restart of the engine. It is my understanding that the vehicle is currently either at or on the way to a Copart lot.

NOTCHY STEERING WHEN DRIVING. NOTICEABLE DURING BOTH CITY AND HIGHWAY DRIVING, HOWEVER IT IS MORE NOTICEABLE DURING SMALL TURNS SUCH AS CHANGING LANES ON THE HIGHWAY. OCCURS ON BOTH LEFT AND RIGHT TURNS. ISSUE IS ONGOING AND CAN BE DANGEROUS AS NOTCHINESS CAN CAUSE UNEXPECTED OVER STEERING. NOT SURE IF I SHOULD ADD THIS BUT THIS IS A WIDE ISSUE ACROSS MY SEARCHES. I INCLUDED JUST ONE OF MY FORUMS FOUND RELATING TO MY ISSUE BELOW: HTTPS://WWW.AUDIZINE.COM/FORUM/SHOWTHREAD.PHP/690756-NOTCHY-STEERING

TL* THE CONTACT OWNS A 2013 AUDI Q5. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED AND THE MESSAGE "DO NOT DRIVE" WAS DISPLAYED. THE VEHICLE WAS TAKEN TO RAY CATENA AUDI OF FREEHOLD (3561 U.S. 9, FREEHOLD, NJ 07728, (732) 810-8000) WHERE IT WAS DIAGNOSED THAT THE VEHICLE HAD WATER DAMAGE AND THE CIRCUIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THEY WOULD NOT COVER THE EXPENSES OF THE REPAIR BECAUSE THE WARRANTY HAD EXPIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 79,000.

TL* THE CONTACT OWNS A 2013 AUDI Q5. WHILE OPERATING THE VEHICLE, THE STEERING WHEEL BECAME VERY DIFFICULT TO MANEUVER. PRIOR TO THE FAILURE, THE VEHICLE WOULD VEER TO THE LEFT WHEN DRIVING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO PERFORMED A FRONT END ALIGNMENT, BUT THE FAILURE CONTINUED. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 127,000.

TL* THE CONTACT OWNS A 2013 AUDI Q5. WHILE DRIVING 20 MPH AND EXITING THE FREEWAY, THE STEERING WHEEL FAILED TO MOVE AND SEIZED. THE STEERING SYSTEM MALFUNCTION WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (AUDI VALENCIA, 23923 CREEKSIDE RD, VALENCIA, CA 91355, 661-888-1453) WHERE IT WAS DIAGNOSED THAT THE STEERING RACK MODULE AND THE POWER STEERING MODULE NEEDED TO BE REPLACED. THE PARTS NEEDED TO BE ORDERED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER (SAMANTHA AT 1-800-822-2834, EXT 43358) WAS NOTIFIED AND OPENED CASE NUMBER: 180034706. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

TL* THE CONTACT OWNS A 2013 AUDI Q5. WHILE APPROACHING A STOP SIGN, THE VEHICLE EXPERIENCED A LOSS OF POWER STEERING ABILITY. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT PULLED THE VEHICLE OVER, TURNED OFF, AND RESTARTED THE VEHICLE. THE VEHICLE WAS TAKEN TO THE BROOKLYN AUDI DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING SENSOR AND STEERING SHAFT WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED NO FURTHER ASSISTANCE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V452000 (STEERING); HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 23,000.