2012 Audi Q5

CATASTROPHIC ENGINE FAILURE CAUSED BY JUMPED TIMING CHAIN CAUSED BY DEFECTIVE TIMING CHAIR TENSIONER. I PURCHASED MY VEHICLE ON 12/03/2015 WITH 45,483 MILES. I MAINTAINED MY VEHICLE AT INDEPENDENT MECHANICS DUE TO THE DISMAL SERVICE AT THE ONLY DEALERSHIP IN TOWN AND ITS POOR ONLINE REVIEWS. I FREQUENTLY ADDED OIL TO THE ENGINE WHEN PROMPTED BY THE CAR. ON JANUARY 10, 2016, I LEFT THE GYM AND STARTED MY CAR. IT TOOK LONGER THAN NORMAL TO TURN OVER, AND THE CHECK ENGINE LIGHT WAS ILLUMINATED. THE NEXT DAY, I TOOK THE CAR TO AUTOZONE WHO PULLED THE P001600 DTC CODE (CRANK POSITION SENSOR AND CAMSHAFT POSITION SENSOR CORRELATION). I TOOK THE CAR TO MY LOCAL MECHANIC, WHO ALSO PULLED THE P001600 IN ADDITION TO THE P02900 DTC (TURBO UNDER BOOST). THAT MECHANIC ALSO HEARD NOISE FROM ENGINE TIMING COVER AREA AND COOLANT SEEPAGE/LEAK AT THE WATER PUMP AREA. THEY RECOMMENDED THE CAR BE TOWED TO A SPECIALIST, WHICH WAS DONE. HE PULLED THE P001600 (237) DTC CODE AND A P0562 LOW VOLTAGE CODE. AT THIS TIME, I CONTACTED AUDI OF AMERICA AND NOTIFIED THEM OF THE ISSUE. I WAS MADE AWARE OF THE TIMING CHAIN CLASS ACTION LAWSUIT REGARDING THE DEFECTIVE TENSIONER, BUT INFORMED THAT MY VIN WASN'T COVERED. AT THEIR RECOMMENDATION, THE CAR WAS TOWED TO AN AUDI DEALERSHIP. ALL SERVICE RECORDS, OIL RECEIPTS, ETC WERE PROVIDED TO AUDI. AUDI "DECLINED ASSISTANCE", LEAVING ME WITH AN UNDRIVEABLE CAR, A $750 BILL FROM THE MECHANIC, $55 TOW BILL, $150 (AND GROWING) RENTAL CAR CHARGE, AND AN ESTIMATE OF OVER $8K TO RE-BUILD THE ENGINE. ADDITIONAL RECORDS AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V082000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED AUDI SHREWSBURY AT (508) 581-5800 (LOCATED AT 780 BOSTON TURNPIKE, SHREWSBURY, MA 01545) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TAMARA RECALL. MY DEALER, AUDI OF STRATHAM NH KEEPS SENDING ME CARDS TO HAVE THE AIRBAG REPLACED. I MADE AN APPOINTMENT A MONTH AGO AND WHEN I ARRIVED WAS TOLD THEY DIDN'T HAVE IT. MADE ANOTHER APPOINTMENT FOR TODAY, 1/4/19, ON THE BASIS OF BEING TOLD THAT THEY HAD IT IN HAND. WHEN I CALLED TODAY THEY DIDN'T. THEY BLAME IT ON AUDI, SAY THEY ARE ONLY THE DEALERSHIP. I MUST HAVE RECEIVED 15 OR MORE NOTICES FROM THE DEALERSHIP TO HAVE THE AIRBAG REPLACED. I HAVE BEEN DRIVING AN UNSAFE CAR FOR 2 YEARS.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V082000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THELEN AUDI VOLKSWAGEN MAZDA (LOCATED AT 1112 N EUCLID AVE, BAY CITY, MI 48706, (989) 684-2980) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT PROBLEM WAS RESOLVED *JB

TAKATA AIRBAGS - THE DEALERSHIP NEAR US THAT SERVICES OUR AUDI VEHICLES WILL NOT PERFORM THE RECALL WORK SERVICE. THEY CLAIM THE STEERING WHEEL WAS CHANGED. THEY QUOTED US A $2500 PRICE TO REPLACE THE STEERING WHEEL AND THEN THEY CAN DO THE RECALL WORK. WE BOUGHT THE CAR USED. WE DID NOT CHANGE THE STEERING WHEEL. THE STEERING WHEEL IS AN AUDI S LINE STEERING WHEEL. THE CAR IS AN S LINE AS INDICATED ON VARIOUS PARTS THROUGHOUT THE CAR. I WENT TO LUXURY HAUS WHERE WE BOUGHT THE CAR AND THEY WENT OUT OF BUSINESS. I CONTACTED AUDI OF AMERICA AND THEY COULD NOT EXPLAIN THE ISSUE BUT CLOSED OUR CASE WITH NO WRITTEN EXPLANATION. I SPOKE TO THE PERSON HANDLING MY CASE AND THEY COULD NOT EXPLAIN IT TO ME AS THEY WERE NOT QUALIFIED. I ASKED TO SPEAK TO A QUALIFIED PERSON SO I CAN AT LEAST UNDERSTAND WHAT THE PROBLEM IS. I NEVER RECEIVED AN EXPLANATION EITHER WRITTEN OR VERBAL OVER THE PHONE. WE DID NOT CHANGE THE STEERING WHEEL. THE STEERING WHEEL MATCHES THE MAKE AND MODEL OF THE CAR. THE STEERING WHEEL IS AN AUDI PRODUCT. WE DON'T UNDERSTAND WHY WE NEED TO SPEND $2500 TO GET ANOTHER SAME STEERING WHEEL IN ORDER TO GET THIS SAFETY RECALL COMPLETED. I AM SCARED TO DRIVE THE CAR. IT IS 6 YEARS OLD. THE DEALERSHIP TOLD US WE CANNOT TRADE THE CAR IN UNTIL WE ADDRESS THE RECALL. I COULD NOT TRY TO SELL IT PRIVATELY KNOWING THIS SAFETY PROBLEM EXISTS AND DUMPING THIS PROBLEM ONTO SOMEONE ELSE. IT SEEMS VERY UNFAIR.

TL* THE CONTACT OWNS A 2012 AUDI Q5. WHILE THE VEHICLE WAS AT PENSKE AUDI WEST COVINA (2016 E GARVEY AVE S, WEST COVINA, CA 91791, 866-713-0688) FOR ROUTINE MAINTENANCE, THE DEALER DISCOVERED THAT THE WATER PUMP AND ASSEMBLY HAD FRACTURED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT TO CALL NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 42,000. THE VIN WAS UNKNOWN. *TT UPDATED 11/26/18*JB