2019 Audi Q3

The contact owns a 2019 Audi Q3. The contact stated that on several occasions while driving while it was raining, the contact felt water dripping on her. The contact stated had observed water dripping from the sunroof panel in three places to the gear shift, and the passenger’s and driver’s seats and the floorboard. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 56,000.

While driving, Audi Pre sense warning illuminated on dash, then emergency braking occurred while seatbelt tightened. There were no other cars around (neither in front or on the side) I did not hit anything in the street. Safety put at risk from unnecessary braking. Thankfully no cars were behind me. This did startle me but I maintained proper control of the vehicle.

Vehicle fuel pump fails intermittently even while actively engaged in driving. Engine stalled while driving putting me at risk for an accident. Issue was hard to diagnose because the fault would clear after an episode and reappear 300-400 miles after being driven again. Check engine light appears and then after allowing car to sit for a few hours, the car will start again. Sometimes the check engine light remains, other times it goes away on its own. Vehicle was inspected by Audi Little Rock and was performing as designed but issued occurred again 4 days after pickup. Currently the high pressure fuel pump is being replaced to try and solve the problem but vehicle can be made available for inspection if this does not resolve the issue. Since it is intermittently failing, issue hasn’t been duplicated during inspection. Incident has occurred approx 8 times since purchased in Jan 2022.

WHILE ON THE ROAD, ON THE FIRST MONTH OF DRIVING THE CAR AUGUST/SEPTEMBER 2019, THE CAR SLOWED DOWN TO 2-5 MPH WITH A NOTE ON THE DASH SCREEN TO CALL SERVICE. I CRAWLED THE CAR TO THE SIDE OF THE ROAD. GAS PEDAL AND BREAKS NOT WORKING, PULLING THE EMERGENCY PARK BUTTON TO STOP THE CAR. IMMEDIATELY BROUGHT TO AUDI SERVICE IN FAIRFIELD CT FOR DIAGNOSTIC AND FOUND NOTHING. EARLY NOVEMBER 2020 THIS HAS HAPPEN YET AGAIN IN THE MIDDLE OF A STOP LIGHT BUT THIS TIME THE WHOLE ENGINE/CAR DIED WITH THE IGNITION FOR 2 MINUTES. WITH MY HAZARD LIGHTS ON, I CONTINUED TO START THE CAR SEVERAL TIMES UNTIL IT STARTS. UNFORTUNATELY, I DO NOT FEEL SAFE IN MY CAR AND AUDI SERVICES ARE NOT HELPING/CANNOT FIND THE ISSUE. IT NOW HAS HAPPEN MULTIPLE TIMES. WILL I BE DEAD NEXT TIME IS WHAT GOES THROUGH MY MIND.

THE CAR HAD AUTOMATICALLY SHUT OFF SEVERAL TIMES. THIS PAST TIME (WHICH IS WHY I'M REPORTING IT) I WAS DRIVING TO MY OFFICE THAT IS LESS THAN 1.5 MILES FROM HOUSE AND I WAS GOING THROUGH A 4 WAY INTERSECTION AND THE CAR COMPLETED SHUT OFF, STEERING WHEEL LOCKED , BRAKE AND ACCELERATOR PEDALS LOCKED. IT TOOK SEVERAL MINUTES FOR ME TO GET THE CAR STARTED AGAIN.AND I ALMOST GOT HIT FROM ONCOMING VEHICLES. IT IS A BRAND NEW CAR WITH 6,000 MILES ON IT. I HAD IT TOWED TO AUDI DEALERSHIP BECAUSE I WAS NOT COMFORTABLE DRIVING THE VEHICLE. I WAS INFORMED LATER THAT DAY BY AUDI THAT IT IS A KNOWN ISSUE WITH THE CAR BUT THEY WILL NOT HAVE THE PART TO FIX IT FOR 2 MONTHS. THEY STATE AUDI SAID IT'S NOT A SAFETY ISSUE. IF YOUR CAR SHUTS OFF RANDOMLY AND YOUR ON THE HIGHWAY OR A BUSY INTERSECTION AND ALMOST GET HIT THAT'S A SAFETY ISSUE. I WAS INFORMED TO TURN THE START STOP FEATURE OFF AND THE CAR WILL BE FINE TO DRIVE UNTIL THE PART IS AVAILABLE. I INFORMED AUDI I HAD THAT FEATURE TURNED OFF WHEN IT OCCURRED. THAT ASIDE WHAT IF I GOT IN THE CAR AND FORGOT TO TURN THAT FEATURE OFF AND IT HAPPENED AGAINS AND THIS TIME I GET HIT AND INJURED. OR ONE OF MY CHILDREN DRIVE THE CAR AND DON'T TURN THAT FEATURE OFF AND IT HAPPENS TO THEM. YOU SHOULDN'T SPEND THAT KIND OF MONEY ON A VEHICLE AND HAVE TO WORRY ABOUT TURNING OFF FEATURES THAT ARE EQUIPPED IN THE CAR BECAUSE THE MALFUNCTION. ALL I ASKED FOR WAS A LOANER UNTIL THE PART TO FIX A KNOWN ISSUE THAT AUDI ACKNOWLEDGES WAS AVAILABLE. I'M NOT COMFORTABLE DRIVING THE VEHICLE AND MY FAMILIES SAFETY IS AT RISK. THE FACT THAT AUDI HADN'T MADE IT A RECALL OR SAYS IT'S NOT A SAFETY ISSUE IS UNBELIEVABLE.

VEHICLE IS EQUIPPED WITH AN AUTO START/STOP FEATURE. WHEN STOPPED AT STOPLIGHTS, INTERSECTIONS, ETC, THE VEHICLE ENGINE WILL TURN OFF. WHEN DRIVER'S FOOT IS REMOVED FROM BRAKE PETAL, THE ENGINE REACTIVATES. HOWEVER, ON NUMEROUS OCCASIONS, THE POWER STEERING DID NOT REACTIVATE UNTIL 1-2 SECONDS AFTER THE ENGINE RESTARTS. THIS LEFT ME WITH NO CONTROL OF VEHICLE STEERING (AS I WAS UNABLE TO EASILY TURN THE STEERING WHEEL). THIS RESULTED IN SEVERAL PROBLEMATIC INCIDENTS WHERE, FOR EXAMPLE, THE ENGINE DISENGAGED WHILE I WAS INCHING INTO A LEFT-HAND TURN THROUGH AN INTERSECTION. WHEN I ATTEMPTED TO THEN START MY TURN, THE ENGINE RE-ENGAGED, BUT I WAS UNABLE TO TURN THE STEERING WHEEL, CAUSING ME TO DRIVE FORWARD (TOWARD ONCOMING TRAFFIC) INSTEAD OF BEING ABLE TO TURN THE WHEEL LEFT TO COMPLETE MY TURN. SIMILAR EVENTS HAVE HAPPENED ON SEVERAL OCCASIONS.