2020 Acura Rdx

2020 Acura RDX Rear Coil Spring snapped in half on left side. Safety concern drove to nearest independent service center to be accessed within 5 miles of incident. Advised not to drive it. Called Acura Dealership. Advised to replace both Left and Right side and have new alignment. No warning lights or other symptoms, just an extremely loud bang to left side while driving. Estimated out-of-pocket expenses: Rear coil springs (both) $600 parts/labor Alignment required $100 Total $700 unless goodwill applies (Acura quoted and independent matched prices (allowing me not to have it towed 15 miles to dealership) This is a corrosion related rear coil spring failure at 72,000 miles in Ohio. I’m asking Acura to consider goodwill assistance because this appears premature for a critical suspension component.” Please open a good will case with Acura Tech Line/Client Relations based on: ✅ Safety-related failure (suspension spring) ✅ Salt-belt state (Ohio — well known for corrosion issues) ✅ Reasonable mileage (72,000 miles is not excessive for a structural suspension part) ✅ Dealer acknowledged the issue (they quoted it and advised not to drive) ✅ No abuse or impact damage (no tire damage, single spring corrosion failure)

2021- Reporting a clicking sound coming from the passenger's rear. Reported several time unable to find reported clicking noise. Service Manager and Serice Tech rode with me to try to locate noise - on two occasion noise was heard and services were done (brake and tires) only to have the noise return the next day. Ownership of vehicle is now into the 3nd year and noise is still heard. I suggested to look at the struts. Service tech indicated it's not the struts.

ALL OF A SUDDEN AFTER STARTING MY CAR UP IN THE MORNING MY ADAPATIVE DAMPER SYSTEM WARNING LIGHT CAME ON. I CALLED THE ACURA DEALER AND THEY DIDN'T KNOW WHAT I WAS TALKING ABOUT. I HAD TO EXPLAIN TO THE SERVICE REPRESENTATIVE WHO SHOULD KNOW THAT ACURA ADVANCE MODEL HAS AN ELECTRONIC SHOCK SYSTEM THAT ADJUSTS SHOCKS FOR CERTAIN TYPE OF DRIVING. I PERSONALLY LEAVE MINE ON COMFORT BUT NOW IT'S STUCK IN SPORTS MODE. I DROVE 4 HOURS TO TAKE IT TO THE DEALER AND IT TOOK THEM LITERALLY 5 HOURS TO DIAGNOSE THAT THE WIRING HARNESS IS BAD. THEY SAID THEY WILL HAVE TO LITERALLY TAKE APART ALL THE INTERNAL CONSOLE, SEATS, CARPETS, ETC TO REMOVE THAT ITEM AND REPLACE IT. NOW IT'S ON BACK ORDER FOR A MONTH. THE ADVISER SAID I CAN DRIVE IT WITHOUT ANY ISSUES FOR NOW BUT THEY WEREN'T SURE. SO WHEN I LEFT THE DEALER WE HAD A HUGE WINTER STORM AND MY VEHICLE COULDN'T AUTOMATICALLY ENGAGE THE ALL WHEEL OR SNOW DRIVING OPTIONS BECAUSE THE ADAPTIVE DAMPER SYSTEM IS ALL INTERLINKED TO THE ISSUE WITH THE WIRING HARNESS. NORMALLY IT WOULD HAVE TAKE ME 4 HOURS TO GET HOME INSTEAD IT BECAME AN 8 HR ORDEAL. MY VEHICLE WAS SLIDING SIDE TO SIDE AND SLIPPING. I HAD A ALL WHEEL DRIVE VEHICLE THAT COULD NOT ENGAGE THE ALL WHEEL SYSTEM AND COULDN'T USE THE SNOW DRIVING OPTIONS. INSTEAD WAS STUCK IN THE SPORTS MODE..... A VEHICLE THAT IS NOT EVEN 1 YEARS OLD HAVING SOME MAJOR ISSUES LIKE THIS DOES NOT SEEM NORMAL.

ON OCTOBER 30, 2020 I LEASED A 2020 ACURA RDX (AWD TECH) FROM SPRINGFIELD ACURA, 243 ROUTE 22 E, SPRINGFIELD, NJ 07081. ON NOVEMBER 11, 2019, I BOUGHT THE CAR BACK TO SPRINGFIELD ACURA. I WAS HEARING A SCRAPING, CRUNCHING NOISE FROM UNDER THE FRONT OF THE CAR WHEN GOING OVER BUMPS. THE TECHNICIAN DIAGNOSED AND DISCOVERED THE NOISE WAS COMING FROM THE FRONT SUSPENSION AND MADE NECESSARY REPAIRS (A COPY OF SERVICE REPORT IS ATTACHED). A FEW DAYS LATER THE NOISE RETURNED AND AGAIN I BOUGHT THE CAR TO SPRINGFIELD ACURA ON JANUARY 6, 2020. ACCORDING TO THE SERVICE REPORT (A COPY OF WHICH IS ATTACHED): . . . 'THERE IS NO FIX FOR THE CURRENT ISSUE . . .'. AS OF THIS DATE, THE CAR STILL IS MAKING THE SAME SCRAPING, CRUNCHING NOISE. I PURPOSELY LEASED A NEW VEHICLE IN ORDER TO AVOID SPENDING TIME AND MONEY ON REPAIRS. THIS VEHICLE IS BRAND NEW AND HAS BEEN SERVED TWICE AND STILL NOT FIXED. TAKING TIME TO BRING THE CAR BACK TO THE DEALERSHIP HAS CAUSED UNDUE HARDSHIP THE CAR I LEASED FROM SPRINGFIELD ACURA HAS A KNOWN DEFECT AND WAS NOT DISCLOSED TO ME AT THE TIME OF MY LEASE OF THE VEHICLE. SPRINGFIELD ACURA SHOULD BE OBLIGATED TO REPLACE MY CURRENT VEHICLE WITH ANOTHER NEW 2020 ACURA RDX (AWD TECH) AFTER IT HAS BEEN DEEMED THAT THE SAME PROBLEM DOES NOT EXIST.