2020 Acura Rdx

My 2020 Acura RDX is currently non-operational due to a failure of the fuel pump, which is the subject of NHTSA Recall 23V-858. The vehicle suffered a complete loss of power and will not start, posing a significant safety risk should this have occurred while in motion. Despite contacting Acura Client Relations over 30 days ago, no remedy has been provided. My Case Manager states they are unable to offer a solution other than waiting for a "Territory Manager" to make contact—an event that has yet to occur. My vehicle has now been completely disabled for over two weeks. Because I reside in the [XXX] , the manufacturer claims they cannot service the vehicle due to a lack of a local franchise dealership. However, as a [XXX] territory, federal safety mandates apply. Acura has refused to authorize a local certified mechanic to perform the repair or ship the necessary parts to rectify this safety defect in a reasonable timeframe. The manufacturer is effectively denying a federally mandated safety remedy based on geographic location, leaving me with a non-operational, hazardous vehicle and no timeline for repair. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I received a notice from Acura that the defective fuel pump replacement parts are now available and I should schedule the free repair with my dealership. When I called my Acura dealer (Chapman Acura) in Tucson, AZ I was told they did not have any parts. When I asked if they could let me know when they would be available, I was informed they did not know when any replacement parts would be available and that I should call back in a few weeks. Chapman Acura is the only Acura dealer in Tucson, AZ.

The contact owns a 2020 Acura RDX. The contact stated that while attempting to start the vehicle the vehicle failed to start as intended. The vehicle returned to normal functionality but the failure reoccurred. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to diagnose the failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA campaign 23V858000 (Fuel System, Gasoline); the VIN was included but the remedy was not yet available. The manufacturer was notified of the failure but provided no assistance. The failure mileage was unknown.

On a long road trip ([XXX]) from Milwaukee, Wi to Bowling Green, Ky. and from From Bowling Green, KY to Orlando, FL. While driving from Bowling Green, KY about 8 hours into the drive, we were in a massive rain storm which started in Atlanta, GA. and did not end until we crossed into Florida. About 60 miles past the border of Florida traveling on [XXX], I needed to over-ride the cruise control traveling at about 80 mph and allow for a merging vehicle, so I pressed hard on the accelerator and the vehicle essentially shut off and the MIL was flashing. I was in the left lane (two lane highway at this point) traffic was moving quickly, but fortunately I was able to merge safely across traffic to the right shoulder without causing an accident because the vehicle was slowing at a rapid rate. The vehicle came to a stop on the shoulder with my wife and two kids freaking out. I shut off the vehicle, successfully restarted the vehicle and accelerated into traffic. Fortunately this did not happen in the mountain pass where there is no shoulder to pull into. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I was passing another vehicle around 45mph when I had a loss of power in acceleration. Acceleration was limp went down to 10mph engine light came on. I had to pull off road. Shut car off then restarted. Engine light went off. But acceleration is weak. Unable to maneuver away from an emergency situation if need to. Dangerous to drive it like this. I will take it to dealership but know they' never find any issues!

We experienced loss of power in heavy interstate traffic. We had been driving in the rain for some time on I-10 in Florida. We were in the right lane behind a vehicle that was traveling much slower than other vehicles. There was a gap in vehicles in the left lane so I signaled and pressed the gas pedal significantly so I could quickly get up to a matching speed for the left-lane vehicles. At this point the engine stumbled a couple of times and the Check Engine light began flashing. No matter how hard I pressed the gas pedal, my vehicle would not accelerate. Cars behind us had to brake quickly to avoid hitting us from behind. I turned on my emergency flashers and made my way to the right-side breakdown lane. After stopping, I turned our vehicle off and restarted the engine. No warning lights were lit and I was able to resume our drive. This is a known issue with our vehicle and other Acura/Honda vehicles. There is an existing Acura Technical Service Bulletin (TSB), 20-053, that addresses this issue. This TSB was applied to my vehicle in March of 2021. Apparently, the TSB has not resolved the issue. This is a serious safety issue. At the very least, the car behind us could have hit us and this could have caused a multi-vehicle accident. If a semi had been behind us and couldn't stop quickly, we could have been killed. In online discussions there are a number of people that have experienced this issue. This is not an isolated incident and should be investigated.

While driving on I-95 north, the check engine light began flashing on and off. We had been driving in a thunderstorm for approximately 100 miles, when it began flashing. Then suddenly the car began slowing down. There was no response to repeatedly stepping on the gas pedal. As the car slowed down I was able to get over to the shoulder, and put the car in park. Again trying to get a response by stepping on the gas pedal, but there was no response. I shut the engine off, then restarted the car. The car ran fine, after I restarted it. I continued my drive from Florence SC to NY, and then returned from NY to Florida without any further incident.

Upon rapid acceleration, pushing the gas pedal down, the engine light started blinking and the car went into limp mode losing all power. This was a serious concern because we had just got off the interstate and if we had been full speed attempting to pass a vehicle, we could have been in a serious accident due to failure of power.