2019 Acura Rdx

I own a 2019 Acura RDX that I purchased new in 2018. It has now experienced three separate major water-intrusion events. The first two occurred while I lived in [XXX], including an incident in approximately 2021 that required an insurance claim, extensive repair, and about a month without the vehicle. The current incident occurred in [XXX]. Because the same issue has occurred in two different states and multiple times, I do not believe it is an isolated environmental event. In the current incident, I discovered pooled water beneath the front passenger-seat carpet and in the rear cargo area where the vehicle’s audio-system equipment is located. The audio system has stopped working. Before I discovered the water, the interior windows repeatedly fogged while the vehicle was parked and unoccupied, indicating excessive moisture trapped inside the cabin. The water may have been present for several days. The vehicle appears to require removal or lifting of the passenger seat and carpet to dry the underlying padding, inspect wiring and connectors, and prevent mold, corrosion, and further electrical damage. The rear cargo area and audio components also require inspection for moisture and corrosion. Prior repairs did not permanently resolve the water intrusion. The suspected source is the panoramic moonroof drain system or another water-management/body-sealing defect, but the exact source has not yet been confirmed. I am concerned that recurring water intrusion can cause electrical failures, interior mold, corrosion, loss of vehicle functions, and impaired visibility due to interior window fogging. I am requesting investigation of recurring water-intrusion complaints involving 2019 Acura RDX vehicles, including moonroof drains, drain-hose routing, drain connections, rear cargo-area water paths, and front passenger-side water entry. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On March 5, 2026 my son and I were sitting parked in my 2019 RDX A-Spec SUV when we heard a loud cracking sound and my rear windshield shattered. We got out of the car and did not see anyone or anything nearby that could have impacted the windshield. There were no objects on the ground or inside of the car that could have caused the break. I called 911 to get emergency assistance because at the time we weren't sure whether it was possible that someone had thrown or shot something at our car. I also called my insurance company while onsite to file a claim. The police arrived and could not find any sign of foul play but noted a comment report to document the incident. We had to drive the car home with shattered glass falling into our car as we drove very slowly home. We were shaken and very confused as to why and how this could have happened. When I got home I Googled, "RDX" and before I could type in anything else, HUNDREDS of customer complaints including news coverage of the very same incident I experienced showed up. Acura/Honda KNEW about this and had issued Service Bulletin (22-014) on 10/28/2022 but never directly informed customers that this could happen. There is no recall, no light indicators, no warning. I was in the car with my son. We could have been on the highway or anywhere when our windshield shattered. I contacted an Acura Dealership and they indicated that I was responsible as the customer. Now, I am having to pay $500 out of pocket in order for my insurance to cover the damages. This may also cause my insurance rate to increase. This is a terrible safety issue and Honda/Acura failed to inform customers and take responsibility for a known, well-documented safety issue.

Component or System Failed: Rear liftgate glass (rear window) shattered unexpectedly. The glass is available for inspection upon request. Description of Incident: Vehicle is a 2019 Acura RDX located in Massachusetts. I started the car from my remote. While the vehicle was parked, I closed the driver-side door and the rear liftgate glass immediately shattered without impact. There were no prior cracks, chips, or visible damage to the glass. The shattering appeared spontaneous and was not caused by an object strike. Safety Risk: The sudden shattering of the rear glass created a safety hazard due to flying glass fragments inside and around the vehicle. If this had occurred while driving, it could have caused driver distraction, loss of visibility, or potential injury to occupants or nearby individuals. The failure appears to be spontaneous and without warning, which raises safety concerns. Problem Reproduced or Confirmed: UNKNOWN. The vehicle has not yet been inspected by a dealer at the time of this report. However, similar incidents involving 2019 Acura RDX rear glass shattering have been widely reported by other owners. Inspections Conducted: The vehicle has not yet been inspected by the manufacturer. Insurance will be inspecting the damage as part of a comprehensive glass claim. No police report was filed as there was no collision or vandalism suspected. Warning Lamps or Prior Symptoms: No warning lamps, messages, or symptoms appeared prior to the failure. There were no visible cracks or damage before the glass shattered. Additional Notes: The failure occurred immediately after closing the driver-side door. No rear defroster warning or malfunction was observed prior to the incident.

Rear window spontaneously shattered. The weather was very cold and snowing. I used the rear defroster to melt off the snow. I went inside a retail store for about a hour and when I returned to my suv I found my rear window shattered. There was no damage to the rear hatch or signs of trying to break in the SUV. I turned this in on my insurance.

Vehicles rear windshield shatters on its own without any impact. It's is a known problem for the manufacture cause they have come out with a service bulletin. It's a safety issue due to when driving or even staying stationary rear windshield will break. All 2019 and 2020 have this problem. Windshield shatters due to manufacturer making poor quality product and does not want to make it a recall even tho it's a safety concern.