2024 Volvo XC90

The contact leased a 2024 Volvo XC90. The contact stated while driving at various speeds, the infotainment screen and instrument cluster went black with the message "Critical Error - Pull Over When Safe". The contact stated that the failure had occurred several times at various speeds. The contact pulled over and turned off the vehicle. The vehicle failed to restart and was towed to a local dealer. The contact stated that the failure occurred often, and the warning light was ignored while driving to the dealer. The contact stated that occasionally, the system was independently rebooted when the vehicle stopped. The dealer diagnosed the vehicle several times and replaced several batteries; however, the failure reoccurred. The manufacturer was informed of the failure and dispatched technicians to consult with the technicians at the dealer; however, the failure persisted. The failure mileage was approximately 32,000.

On February 17, 2026 I was driving from Sacramento, CA to Oakland, CA (approximately 100 miles). At the start of the trip, I discovered that the vehicle’s heating and climate control system was not functioning. Specifically, the heater would not turn on, and as a result, the windshield defrost system would not activate. I attempted multiple times to turn the vehicle off and restart it to see if the system would reset, but the problem persisted. I also tried manually activating the front defrost using the dashboard controls; however, the defrost function would not engage. Weather conditions were approximately 40°F with heavy rain. Because the defrost system was inoperable, the windshield and windows became fogged over during the drive. This significantly impaired my visibility. I was unable to adequately clear the windshield, creating a dangerous driving condition for the duration of the trip. This malfunction directly impacted my ability to safely operate the vehicle in cold and rainy conditions. The inability to use the defrost system created a serious safety hazard due to reduced visibility.

I am reporting a serious and ongoing safety defect involving my 2024 Volvo XC90. The vehicle has experienced intermittent unintended acceleration, intermittent loss of safety and alert systems, and false obstacle detection that triggers unexpected braking or steering input. These events occur randomly and without warning, and are not tied to a specific driver, key, driving condition, or user behavior. At times, the vehicle accelerates on its own without driver input. At other times, the vehicle detects objects that are not present, causing the car to suddenly stop while reversing or swerve to avoid perceived obstacles that are not actually in the roadway. These events occur unpredictably and create a risk of collision with surrounding vehicles, pedestrians, or objects. During these occurrences, safety systems and alerts may become unavailable or inoperable, leaving the driver without audible or visual warnings. Audio alerts and system feedback have also stopped functioning during these events, further increasing the safety risk. The vehicle has been brought in for service approximately 8–9 times for various concerns, including these safety issues. Despite repeated service visits, the problems remain unresolved. Restarting the vehicle sometimes restores functionality, but the defects continue to recur unpredictably. This vehicle is used to transport young children, and these failures present a significant risk of serious injury or death. The unpredictability of the unintended acceleration, false braking/steering, and loss of safety systems makes the vehicle unsafe to operate. I am submitting this complaint due to concern for my family’s safety and the safety of others on the road, and because the manufacturer has not resolved the defect after repeated attempts. These issues have occurred since we received the car in September 2024

To Whom It May Concern, I am submitting this complaint to report a repeated and unresolved safety defect in my leased Volvo vehicle involving rear passenger door lock failure, which has resulted in minor children being trapped inside the vehicle on multiple occasions Vehicle Safety Issue: The left rear passenger door fails to open from both inside and outside, despite the child lock not being engaged. This creates a serious safety risk, particularly during emergencies when occupants must exit the vehicle quickly. Incident History: [XXX]: Rear door would not open from inside or outside, trapping my two children (ages [XXX] and [XXX] ). At the same time, the infotainment system froze and the backup camera was not functioning. I reported this to Volvo service. [XXX]: The same issue occurred again, resulting in my children being locked in the rear seat. One child was experiencing leg pain, and it was extremely difficult and unsafe to remove him through the front door. The dealer stated the rear lock assembly was replaced. [XXX]: Despite prior repair and assurances, the rear door failed again, trapping my child inside the vehicle. I have video evidence showing the door cannot be opened from outside. In addition, on a separate occasion, the vehicle completely froze and could not be unlocked using either key. AAA was required to jump-start the vehicle, and I was informed that a required software installation had not occurred. Safety Concern: A rear passenger door that cannot be opened from inside or outside presents an immediate safety hazard, especially involving children, medical emergencies, accidents, or fire. A non-functional backup camera further increases the risk of injury while reversing. This issue has occurred three times, including after a component replacement, indicating a recurring defect rather than an isolated incident. I am reporting this issue so it can be reviewed for potential safety investigation and corrective action. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOI

Safety Complaint – Volvo XC90 Electrical and Airbag Malfunction Issues I am reporting ongoing safety concerns with my Volvo XC90 related to electrical malfunctions and unexpected engine shutdowns while driving. The vehicle has suddenly turned off multiple times, including: •Once before merging onto a highway, •Once while entering a roundabout, and •Once while driving in traffic. Each incident occurred without warning and created a hazardous situation with the potential for a collision. Additionally, the vehicle displayed an airbag malfunction warning once, raising concern about the reliability of the vehicle’s safety systems. The vehicle has been serviced multiple times, but the issues persist. I am requesting a formal investigation into these failures, as they pose a significant safety risk to the driver, passengers, and others on the road.

Some critical functions on the center display console instrument panel are freezing up while driving - we are unable to change the drive mode while the car is in motion. This has not happened before, and it is glitching a lot lately. The display has been extremely slow and unresponsive, and the problem is multiplied as all critical functions of the car are controlled through the display panel. There were no warnings issued when we tried to change the drive mode. We had to pull over to the roadside, turn off the car for 30 seconds, then restart the car to fix the issue. We have [XXX] and [XXX] ) in the car, so this is becoming increasingly risky to drive this "safe" car by Volvo. We have reported such issues with the display to our Volvo service unit multiple times, and the car has been returned to us with such issues still lingering (despite the service reloading/updating the software multiple times) for the last 6 months since March of this year. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Several times a month the infotainment system on my car completely freezes. When this happens, my blinkers do not work, my CarPlay does not work, I cannot use voice commands, I cannot play the radio or answer calls, the backup and parking sensors do not make an audible sound. The only way to fix this is to hold down the home button to restart the entire system which does take a few minutes so not ideal to do while driving. Turning the car off and back on does not even fix it. This is an extreme safety issue, as when this happens I am driving without the use of blinkers until my system finishes restarting. Not only am I unable to use blinkers, but I am unable to make calls over Bluetooth or CarPlay which is incredibly dangerous in the event of an emergency. I am unable to park or backup and be able to hear the beep of the sensors. I cannot hear the audio of my gps. It happens out of the blue and is so unsafe.

The contact owns a 2024 Volvo XC90. The contact stated that while the vehicle was parked, the rear-view camera became inoperable. The contact stated the rearview image was blank. The contact received notification of NHTSA Campaign Number: 25V282000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that several local dealers were contacted and confirmed that the contact would be added to a waitlist to have the recall repair performed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 5,500. Parts distribution disconnect.

The safety sub system completely stop working periodically. When it occurs: - the blind spot indicators do not light up when a car is in blind spot - turn signals stop making sound. Not sure if they still function - collision system stops making sound. Sometimes stops showing near objects and walls. This has happened about 7 times since purchase of the car, and requires a full computer reboot to fix it. It’s random, so you don’t know it’s failed until driving and something doesn’t work. I don’t have pictures but I have a video of it I can share if someone wants to see some of the issues. It just happened again today, and happens maybe once every couple months