2024 Volvo XC90

The Infotainment Head Unit (IHU) on my 2024 Volvo XC90 has experienced repeated total system blackouts, spontaneous power-cycles, and critical thermal failures while operating at highway speeds (46–77 MPH). The IHU displays a "Cooling Infotainment System" critical warning and fails completely, resulting in total loss of the federally mandated rearview/backup camera (FMVSS 111 violation), GPS navigation, and all safety interfaces while in motion. The dealer confirmed the defect and attempted repair twice but only performed software resets rather than hardware replacement. The dealer documented "FIXED FAILED." Failures have continued and worsened after both repair attempts. Video documentation exists for all incidents (Exhibits A–H, dated May 2–7, 2026, odometer 41,900–42,151 miles). The vehicle's own diagnostic system issued a Critical Thermal Warning on the driver cluster while navigating traffic, confirming a hardware cooling defect. Two failures occurred during active driving maneuvers including a reverse maneuver and highway operation on I-20, creating immediate safety risk to the driver and public. The component is available for inspection. The defect has been confirmed by the Volvo dealer. A Texas Lemon Law complaint has been filed.

The contact owns a 2024 Volvo XC90. The contact stated that while the vehicle was parked, the rear-view camera became inoperable. The contact stated the rearview image was blank. The contact received notification of NHTSA Campaign Number: 25V282000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that several local dealers were contacted and confirmed that the contact would be added to a waitlist to have the recall repair performed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 5,500. Parts distribution disconnect.

The safety sub system completely stop working periodically. When it occurs: - the blind spot indicators do not light up when a car is in blind spot - turn signals stop making sound. Not sure if they still function - collision system stops making sound. Sometimes stops showing near objects and walls. This has happened about 7 times since purchase of the car, and requires a full computer reboot to fix it. It’s random, so you don’t know it’s failed until driving and something doesn’t work. I don’t have pictures but I have a video of it I can share if someone wants to see some of the issues. It just happened again today, and happens maybe once every couple months

While in Reverse and in progress of backing out of a parking space, the live video feed of the rear-view camera froze. I did not realize the screen on the dashboard had frozen until I had already backed up several feet. Once I realized the video feed was a frozen, I stepped on the brake. This frozen video feed caused me to briefly back out of my parking spot blind and unaware if the area behind the car was safe. This was the second occurrence of this happening, after already having received a software update several weeks ago at the local Volvo dealership for a different recall notice to address the rear-view camera screen displaying "Camera Not Available" when in Reverse.

The contact owns a 2024 Volvo XC90. The contact stated that while reversing, the audible back over warning alarm did not active as designed. The contact stated that the failure was intermittent. The vehicle was taken to the local dealer who was unable to duplicate the failure. The contact stated that technicians from the dealer were sent to the home and witnessed the failure but stated that the vehicle had operated as designed. The manufacturer was notified of the failure, but no assistance was offered. The VIN was not available. The failure mileage was 1,000.