2016 Volvo XC90

Same issue as complaint #11416043. Leak in sunroof has caused several electrical issues with the car. I had noticed occasional drips from the rear view mirror but had no idea that water was pooling under the spare tire in the trunk where several electrical components are located. When I originally brought it to the dealer (when I noticed the occasional drips) they said I needed to replace a major part of the sunroof which would have cost around $2,000. They did not mention that the water could/would reach the under carriage (not sure if that is the correct term) and could cause major electrical issues. I've since noticed that many others with this vehicle have had issues with the sunroof. I also had multiple times when my battery had to be replaced in the rear of the car when it should have been fine (was relatively new) which looking back could have been a result of the sunroof leak.

It came to my attention this summer that my 2016 Volvo XC90 has an extensive sunroof drainage problem that has resulted in major leaks in the interior of the car and that has destroyed the electrical system which impacts everything (airbags, speed control, back up camera, object alert warnings, etc. It was impossible to have knowledge of this problem until it was too late (like cancer). Many dashboard lights came on, the car was acting funning, back-up camera did not work, AC worked intermittently, standing water in trunk, headliner water damage, etc. Onboard diagnostic system also not working. I have attached the preliminary report but dealership saying they need to pull up carpets, seats and dash to get to a full diagnosis. Here's summary I put together(Volvo Corp won't really communicate w/consumer). I have photos if needed: I also spent time the last several days continuing to do my research. It takes little more than a google search to understand the widespread sunroom drainage/leak issue with many Volvos. There are too many articles to list, but here is one: [XXX] recalls 127K vehicles due to leak The recall covers 2016 and 2017 XC90 SUVs and S90 sedans Myriad Facebook complaints I also spoke to service managers at various other Volvo dealerships. They have seen and continue to see this sunroof drainage problem and according to them, it is not minor nor unique. They agreed that the first incomplete estimate (~$3,500) that dealership is just that: incomplete. They said there is no way to know extent of the damage until carpets, dash, etc., are removed to see what full damage is but that they often see the need for full body harness replacement. It is special order + requires time to get and considerable labor hours to replace. That can push estimate up to $8,000-$9,000, well above estimate thus far from dealer. And the car will never be the same. Undriveable now. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Volvo XC90. The contact stated while driving 65 MPH with his four children sitting in the rear of the vehicle, the parking brake engaged independently and the vehicle stopped abruptly. The contact stated that the seat belts engaged to the point of choking himself and the passengers. Additionally, the vehicle lost power steering functionality. The contact stated that the vehicle resumed normal driving independently and he was able to drive to his residence. Additionally, the contact stated that the vehicle would stall while driving. The message "Loss of Power" was displayed. The contact was able to restart the vehicle after several attempts; however, the vehicle would occasionally start only when jumpstarted. The contact stated that the vehicle would often times be restarted within an hour. The dealer was notified and an appointment was scheduled for diagnostic testing. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 90,000.

MY ROOF IS LEAKING, IT WAS COMING OUT THE FRONT CABIN LIGHT. THIS PROBLEM CAN BE FOUND NOTED ON MANY WEBSITES WITH PICTURES FOR MY YEAR/MODEL. THEN WE STARTED GETTING ERRORS WITH SUSPENSION AND MY WIFE GOT A WARNING SHE SHOULD STOP THE CAR. SHE GOT IT HOME AND WE FOUND THE WATER HAD NOW LEAKED INTO THE REAR RIGHT QUARTER PANEL WHERE AT LEAST 1 COMPUTER IS STORED. THAT AREA HAD AT LEAST 1' OF WATER IN IT. I HAD TO PULL A DRAIN PLUG TO DRAIN IT. THE DEALERSHIP CONFIRMED THE COMPUTER WAS FRIED ($2600) AND HAD PREVIOUSLY SAID OUR DRAINS WERE CLEAR AND THE FIX WAS A NEW REAR SEAL. WHILE THEIR ANOTHER PERSON HAD JUST GOTTON THAT SUNROOF $2K FIX ON THEIR CAR. THE COMPUTER HAS DISABLED THE BLIND SPOT LIGHTS ON THE SIDE MIRRORS, FRONT COLLISION WARNING AND ASSUME AUTO BRAKING, THE REAR CAMERA IS OUT, AND GPS. THESE ARE THE THINGS THAT ARE OBVIOUS, I DON'T KNOW WHAT ELSE IS DISABLED I DON'T KNOW. THE DEALER ALSO SAID THEY WERE LIMITED ON THE FAULT CODES THEY COULD GET BECAUSE OF THE FAILURE AS WELL. IN DOING MORE RESEARCH FOR 'VOLVO SUNROOF LEAK' I FOUND A SITE CALLED TOPCLASSACTIONS.COM WITH SEVERAL INDIVIDUAL INCIDENCES OF NEWER YEARS AND OTHERS MODELS WHERE THE ROOF LEAKS INTO THE REAR AND FRIES THE COMPUTER. ONE NOTED ' THAT HAPPENED WHILE I WAS DRIVING! I LOST BRAKES AND ENGINE POWER, THE GEAR BOX GOT LOCKED. EVENTUALLY I PULLED INTO PARKING LOT. AT THAT POINT I TRIED TO TURNED OFF THE ENGINE OF THE CAR BUT IT WOULDN'T LET ME.' SOMEONE ELSE NOTED BRAKE FAILURE AS WELL. THE SUNROOF ISSUE IS NOT UNCOMMON AND VOLVO IS GIVING CONSUMERS THE RUN AROUND WHEN THEIR DESIGN LEAKS AND DAMAGES THE COMPUTER CONTROLLING KEY SAFETY FEATURES. THESE ARE 'NEW' CARS 2016 AND UP. THERE ARE ALSO INSTANCES WHERE THE CONSUMER PAYS TO GET THE LEAK 'FIXED' AND IT CONTINUES TO LEAK THEREFORE INCREASING THE CHANCE OF THE SAFETY COMPUTER FAILING.

TL* THE CONTACT OWNS A 2016 VOLVO XC90. WHILE DRIVING 45 MPH, THE VEHICLE DECELERATED TO 5 MPH AND ACCELERATED AGAIN WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH AN AUTONOMOUS BRAKING SYSTEM. THE VEHICLE WAS TOWED TO MIDWESTERN AUTO GROUP (614-889-2571, LOCATED AT 6335 PERIMETER LOOP RD, DUBLIN, OH 43017) WHERE THE SOFTWARE WAS UPDATED. THE FAILURE RECURRED AT 75 MPH WITHOUT WARNING. THE CONTACT CALLED BYERS VOLVO AT 614-864-0780 (LOCATED AT 301 N. HAMILTON ROAD, COLUMBUS, OH 43213) AND SCHEDULED AN APPOINTMENT FOR A SOFTWARE UPDATE. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 220. THE VIN WAS UNKNOWN.