2016 Volvo XC60

The contact owns a 2016 Volvo XC60. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. There was no warning light illuminated. The vehicle was towed to an independent mechanic, where the vehicle was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted but the vehicle was not diagnosed or repaired. The manufacturer was made not aware of the failure. The failure mileage was approximately 84,690.

The contact owns a 2016 Volvo XC60. The contact stated that while operating the vehicle, there was an abnormal burning odor inside the vehicle. The "Low Oil" message was displayed. The vehicle was taken to the local dealer to be diagnosed and the contact was informed that the piston rings were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 5,500.

Purchased the vehicle sometime in 2021. Been dealing with oil consumption issues since then. Always maintained the vehicle per manufacturer recommendations. At first I had to top off the oil here and there and didn’t think much of it. Forward to Sept 2023 I have to add a quart every 500 miles. I began to research about the oil consumption problem and learned the following: There was a letter that was sent out to Volvo owners in Feb 2023 about a service bulletin regarding an oil consumption test and if the vehicle fails the oil consumption test then Volvo will replace piston rings or engine. They would also extend the warranty. The free oil test applies to vehicles within 8yrs or 100k. I never received the letter because I was the second owner. I called Volvo North America and they confirmed that the previous owner was listed on their end and that previous owner must’ve received the letter. If I had received the letter in Feb 2023 then I would be within that 8yr time frame and that would qualify me for repairs. I asked Volvo for grace to be included in the free oil consumption test. They said no because I was outside the time frame which was 3 months. Only 3 months! I never received the letter and I had to research on my own. I never received that letter and if I had received the letter then I would’ve taken it immediately to Volvo for the free oil test consumption. I believe this is a serious safety problem because at one point the engine will seize and could stall on the interstate due to the excessive oil consumption. Please look into this safety issue. A sudden seizure of engine leads to a sudden stall at interstate speeds which can cause a major collision and I know NHTSA is all about safety for operators of vehicles. Thank you!!

There was (still is) an issue with my 2016 Volvo XC60's electrical wiring. I was driving, about to get onto the highway when my volvo stalled on the on ramp. It wouldn't start, it couldn't be jumped. It had to be towed to the repair shop. They charged me over $1,000.00 for a brand new starter, and after they did it started for one day and then it broke down again. I couldn't even drive it out of the repair shop. I had to get it towed again. The dealership said it was an electrical/wiring issue that could be very expensive. I have found out that there was a recall for 2015 XC60 Volvos for wiring/electrical issues causing the vehicle to stall. However my 2016 volvo XC60 does not qualify per the repair show due to the date it was manufactured. I'm submitting this form for a safety issue because volvo clearly KNEW about this issue enough to need recalls for 2015s. There should also be recalls for this same wiring/electrical issue in 2016s.

My vehicle sustained catastrophic, permanent engine failure while I was driving, in two-way city traffic. Cars backed up behind me, I had difficulty opening my door because of oncoming traffic, and eventually was able to push it (and get help pushing) to the intersection gas station. No warning lights appeared on my dashboard before, during or afterward. Independent service center reports no battery or alternator issue - engine is locked up. No idea why. The vehicle is out of warranty. I will have to pay to replace the engine myself, ~$7-8,000 in order to sell it at near KBB value. So disappointed in Volvo.

Volvo XC60 is burning oil and putting off a smell. Approximately every 500 miles I am prompted to put in another quart of oil. No signs of leaking. Took the car into a mechanic to inspect and was notified this is a known Volvo problem and I'd need to take it to a dealership since there are several TSBs on it with this known issue. Issue has been progressively been getting worse since I purchased the car a few years ago.