2022 Volvo C40BEV

Repeated intermittent problems with safety equipment: rear camera, audio feedback on turn signal. Dealer says this appears to be a failed IHU component---but problems repeatedly reported earlier (2024) with response these issues would be remedied with a software update. Problem incidence has increased after major software update this spring. 4/25/2024email reporting lost all sound from turn signals, rear warnings 7/25/2024email reporting issue persists after recent software update; specifically expressed concern as to getting remedied under warranty noted that this is at least the 5th time this has happened (From web accounts from other customers, these issues seem to occur more with the 2022/ 2023 model years that use an older computer unit. May not be compatible with current software. Used in multiple different models).

Intermittent rear backup camera displayed camera unavailable instead of live video footage of what's behind the car. Inspection available upon request. Reduced visibility to rear of vehicle may lead to unsafe vehicle reverse. Problem hard to reproduce at dealer or independent service center as issue is intermittent and inconsistent. The component has not been inspected by manufacturer, police, or anyone else. The center console will display backup camera is unavailable. Issue remains unresolved since multiple updates. Car is on latest version 4.2.13

The rear camera has never worked properly. When I put the car in reverse, sometimes it doesn’t show an image. This happens most days. This has been over a minute in duration, though sometimes shorter. This has happened hundreds of times. It also sometimes will display a still image when moving, which of course is very dangerous as it gives a sense of safety and being clear when anything could move into the rear area without me knowing. I have done the recall, which was an ineffective software update. I am on software 3.7, which has the latest, and it didn’t work. Volvo offers no fix other than to reset the computer over and over. This doesn’t fix it. It is a hardware issue in which the computer isn’t capable of running all its functions. The only fix is hardware, and Volvo will need to be forced to do that. Many people complain of this issue. It is rampant in all the online communities.

The backup camera on this model has serious reliability issues. It freezes while backing up, and frequently displays a "camera temporarily unavailable" message. Volvo attempted to improve the reliability with a software update this year, but it did very little. The fact that it displays the temporarily unavailable message reveals that Volvo clearly knows about the problem, and they think displaying this message is acceptable. The dealer service manager admits the problem is with the software, and has been discussed at length on internet forums. This car has terrible rear visibility, and a functioning backup camera is absolutely required for safe operation.