2020 Volkswagen Tiguan

We bought the vehicle one year ago from Carvana. There are air vents under the front two seats which blows cold air underneath the 2nd row floor mats. This creates condensation and produces a bunch of mold and mildew. My flooring/carpet is now covered in mildew and mold with a very bad odor. We could not figure out where it was coming from until I finally lifted the floor mats. This is a very poor design and will make people sick which will lead to lawsuits.

The car was jerking due to a faulty transmission sensor. VW instructed the dealership to clean and reinsert the old sensor, which they state is an appropriate first step. Several days later, the cleaned part failed and caused the car to jerk and stop responding while I was driving. This jerking caused the car behind me to come very close to rear-ending me. I am concerned that VW is putting old parts back in warrantied cars, which are already known to have jerking transmission problems, to run out of the warranty. With this policy, they are putting drivers, passengers, and other cars on the road in danger.

I am unaware of how to properly name the problem on this vehicle, but it is the panel that controls the sunroof/moon roof. It has fallen out of place on two occasions. The second time and the major cause for concern is because it happened while I was driving. And that is a safety hazard because it startled me and it easily could have cause me to swerve and wreck into someone or something. Also, if you aren’t able to get this issue fixed immediately it is dangling, wires/cords exposed and causes an unclear view of the rear view mirror. It constantly swings when you’re driving and can be a great distraction if you’re trying to keep it from swinging so much from hitting the driver, or just coming detached period and possible causing some electrical issues and possible injury. This problem has been taken to my local dealership twice and addressed, and dealership has stated that it will only repair as a courtesy twice. This isn’t a consumer wear and tear issue, it is clearly a defect from the manufacturer and poor construction of this component in the vehicle. This defect has only been inspected and repaired by the local dealership, I do not believe it has been escalated to the manufacturer for review. There was no prior warning to this panel falling, it just fell suddenly, without warning. After researching other online forums on this specific vehicle and the problem there are many consumers online with this same issue and some has had the issue occur more than others. This is not something that the consumer should have to constantly deal with or be responsible for due to poor quality of construction. There are vehicles that are of older date and age that do not have this issue, and for this to be happening to a daily new modeled vehicle in roughy 3 years or less is a problem. This needs to be seriously inspected and recalled for a better way to assemble this so that consumers do not have this issue, and it does cause injury or even death.

An update was pushed to the safety emergency response system for VW vehicles better known as Carnet. The update has caused the emergency safety response system to be disabled and now that the car is out warranty the dealership is requiring the owners to pay to repair the module out of pocket although the functionality malfunction was due to the update pushed out by Volkswagon.

Driving on the interstate with the windshield defrost on due to the winter weather coming from Texas into Arkansas and the in car electrical turned off and the dash screen said “check starter system” and then told us to safely park the vehicle. All electronics in the car turned off but the car system was still going. I was able to drive the car to an exit and park all with the dash and infotainment system shut off. Thankfully the steering wheel didn’t lock.

The contact owns a 2020 Volkswagen Tiguan. The contact stated that water was entering the rear seat of the vehicle. The contact stated that the water intrusion had caused a short circuit in the vehicle and the vehicle was driving with Reduced Engine power. The contact stated that the water intrusion also disrupted the Bluetooth functionality. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the gateway control module needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 21V947000 (Electrical System, Structure). The failure mileage was approximately 63,000.