2019 Volkswagen Tiguan

VW CUSTOMER # 06426725. REAR HATCHBACK OPENED TWO (2) TIMES ALL BY ITSELF WHILE PARKED IN MY GARAGE OVERNIGHT. THE HATCH DOOR COULD NOT OPEN ALL THE WAY UP BECAUSE IT CAME IN CONTACT WITH MY GARAGE DOOR. SINCE I WAS NOT READILY ABLE TO SEE THE HATCH WAS OPEN, IT WAS OPEN ENOUGH TO COME IN CONTACT WITH MY GARAGE DOOR WHEN I OPENED THE GARAGE DOOR FROM THE GARAGE DOOR BUTTON AT THE FRONT OF THE TIGUAN. NOW MY GARAGE DOOR IS DAMAGED AND MY VW TIGUAN REAR HATCH DOOR IS BENT BUT STILL OPERATIONAL. VW CUSTOMER SERVICE REGION HAS OFFERED NO HELP OR ASSISTANCE TO ALLOW THE VW DEALER TO FURTHER INVESTIGATE THE PROBLEM. I AM APPALLED THE THE NATSHA HAS NOT INVESTIGATED THIS FURTHER AS I KNOW IT HAS BEEN HAPPENING WITH OTHER VW TIGUANS. IF CHILDREN SIT AT THE REAR HATCH WHILE DRIVING, THEN THE CHILD MAY FALL OUT OF THE VEHICLE AND END UP AS A FATALITY. IF A LARGE BAG OF DOG FOOD FALLS OUT THEN IT COULD CAUSE A FATALITY FOR THE VEHICLES BEHIND THE VW TIGUAN. THE FRONT WARNING/BRAKE ASSIST ENGAGES AT LOW SPEEDS WHEN GOING DOWN A SMALL CREST DOWNWARD TO EXIT A PLACE OF BUSINESS ONTO A STREET. AGAIN VW DEALER LOOKED BUT COULD NOT REPLICATE. THIS UNWANTED STOP CAN RESULT IN A FATALITY IF THE DRIVER IS REQUIRED TO MERGE QUICKLY ONTO A MAJOR ROAD.

A month ago I started my vehicle and 1/2 a mile into driving, all my electronics turned off with no warning(radio, instrument cluster, A/C, gauges, turn signals, headlights). The only electrical component working was the power windows. I couldn't see my speed, any warning lights or my turn signals. I immediately pulled over as I couldn't even tell if my car was still drivable. I Turned off the car (just the engine at this point) and tried to start it again with no response when I turned the key. When it finally turned back on, all the electronics turned on and immediately turned off again. The display on the instrument cluster briefly said "check starter system". Since then it will happen any time it is hot out. Heat is definitely what is triggering the symptoms. This same issue has been seen in the VW 2019 Jetta. This is a huge safety issue.

I was driving on a hot day and all of the instrument panel, air conditioning, all controllers, like signaling, windshield wipers, radio and all electronic gear turned off. Without the equipment and tools available, I could not change lanes or come to a stop safely. It would be difficult for me to say if other systems were affected. I was luckily not going very fast at the time and was able to navigate to the shoulder and stop my car without incident but it was a very stressful situation that I had never experienced in a vehicle before that time. Yes, my vehicle is available for inspection. This happened for the first time today so I have not tried to reproduce the issue. However, many others have complained about it on forums. Here is one of many examples: [XXX] A car's electronic systems should not completely turn off because of changes in the weather. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

It’s happened twice in extreme heat; the first time I was driving not even 3 minutes after starting the car. All of a sudden there was a screen on the dash that popped up and said “ignition off, please stop the car safely”. The car was still able to drive but nothing else was working- gas gauge, speedometer, a/c, radio, etc. The second time happened when I had just started the car. Let it run for about 2-5 minutes and then the dash said “check starter system”. Is still fully capable of reversing, driving but just nothing else electrical working.

My car dash and all electrical components are shutting off WHILE I’m driving! All needles go to 0, radio shuts off, AC/HEATER, turn signals, brake lights, headlights, ect. The engine seems to run for a moment and then shuts off. Once the car is pulled over to the side of the road (if I make it!) and turn the car completely off and try to start it again, it won’t turn on immediately. I’ve had to sit for 5 -10 minutes on the side of the freeway multiple times on my way home from work as the car would continue to shut down on me. It’s absolutely terrifying. Luckily I wasn’t driving at night and was visible in the daylight and LUCKILY I didn’t have my children in the car with me when this has happened.

While driving the car a message appears " check starter system" and the car stops. This happened after about a quarter mile away of driving after starting the car. This has happened twice on really hot days. The first time it happened the car started back up normally, the second time (today) it did the same shut off three times before I had it towed. I am going to call the Volkswagen dealership tomorrow morning about this. I read online that the 2019 Jetta was recalled for what sounds like the same exact issue.

VW has only issued an ignition failure recall for 2019 - 2021 Jetta's. I just purchased a 2019 VW Tiguan and because the recall does not extend to this model the repair to replace the ignition switch due to a failure that is identical to the Jetta is being refused. It is absolutely a safety risk and needs to be extended to include other car models of the same year. I was on my way to a mechanic when I lost all power to the car, the dash lights went out, and the check starter system error message popped up. It was 89 degrees here with overcast and was actually a lower temperature day when two days prior it was 100. CarMax specifically is only willing to replace the starter/alternator because there is no recall notice for the Tiguan. I am trying to get them to fully repair the car to a safer standard, but there is no guarantee without an actual recall for this model.

The car automatically and inadvertently engages the parking brake while driving, as in approaching an intersection or in heavy traffic on highway. This obviously puts occupants and others at significant risk, as the driver cannot accelerate to avoid a potential collision, the car could be hit from behind, or the car could fishtail if the roads are snowy. It is wintertime and our roads are snowy, so we drive the car as little as possible. This first occurrence was more than one year ago. This initial warning in the car display is "Driver Door Contact Switch" error, particularly during cold weather, which precedes a cascade of other electronic alerts and activities described elsewhere, such as errors messages and sounds, and automatic engagement of the parking brake while driving. Some VW models have a recall for this exact problem, indicating that airbag deployment may also be affected: [XXX] This technical tip for many additional VW models indicates that the proper service procedure (error U019900) is to replace the door wiring harness: [XXX] The recall should be widened to include the models affected as indicated in this Technical Tip!! Our local VW dealer (which sold and services the car) claimed not to know anything about this common problem. At our first appt, they replaced the car battery. Prior to our second appointment (each requires ~4 weeks lead time), they said that they would not replace the wiring harness unless the error code occurred while the car was in their possession, despite multiple OBD error codes as cited in the technical tip above. The dealer ultimately agreed to replace the part only after (1) I sent a copy of the class action lawsuit; (2) I sent a copy of the relevant VW Technical Tip; AND (3) I said that I would pay for the repair (despite being covered under warranty). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Take blind spot indicator is not working.Not warning of another car in our blind spot posses a safety risk to us and other drivers on the road with us.The dealer, Garvey Volkswagon Queensbury NY 12804, confirmed our complaint. Our car has not been inspected by anyone other than the dealer. The problem first appeared in April 2023 without any warning. I contacted Volkswagon of America and they said they would not pay for the repair. I have a statement from the dealer and Volkswagen of America.