NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
240 reports125,000 miles · Oct 22, 2020
Unknown Or Other
MY CAR STOPPED WORKING. THE LIGHTS WOULD COME ON BUT THE CAR WOULDN'T START. WE TEST THE BATTERY AND AULTINATOR, FUSE AND STARTER. WE COULD NOT FIND THE PROBLEM. WE RESEARCHED AND FOUND THAT THERE IS A RECALL ON THE VAN FOR THE PROBLEM. I CALLED THE VOLKSWAGEN COMPANY AND GAVE THEM MY VIN NUMBER AND THEY HAD A DEALERSHIP TO…
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MY CAR STOPPED WORKING. THE LIGHTS WOULD COME ON BUT THE CAR WOULDN'T START. WE TEST THE BATTERY AND AULTINATOR, FUSE AND STARTER. WE COULD NOT FIND THE PROBLEM. WE RESEARCHED AND FOUND THAT THERE IS A RECALL ON THE VAN FOR THE PROBLEM. I CALLED THE VOLKSWAGEN COMPANY AND GAVE THEM MY VIN NUMBER AND THEY HAD A DEALERSHIP TO HANDLE THE PROBLEM. AFTER A FEW DAYS THEY CALLED ME AND STATED THAT THERE IS A $600.00 CHARGE FOR THE PROBLEM TO BE FIX. I TOLD THAT IT WAS A RECALL ON THE VAN BUT HE STATED THAT MY VIN NUMBER DOESN'T MATCH. THERE IS A RECALL ON THE VOLKSWAGEN ROUTAN 2010 FROM OCTOBER 2019 TO JUNE 2020. MINE IS MANUFACTURED IN APRIL 2020 WITH THE SAME IGNITION PROBLEM.
NHTSA ODI #11365704
150,000 miles · Oct 12, 2020
Electrical SystemElectronic Stability Control (esc)Seats
THE WHOLE ELECTRICAL SYSTEM HAS GONE OUT WHILE DRIVING IN LIMESTONE COUNTY ALABAMA. KEYS DON'T START IT NONE OF AUTOMATIC DOORS WILL OPEN.
NHTSA ODI #11363943
132,000 miles · Sep 11, 2020
Electrical SystemService BrakesSteering
I WAS DRIVING HOME FROM WORK APPROX. 30-35 MILES PER HOUR AND MY VAN DIED. I LOST POWER STEERING AND BRAKES. LUCKILY I WASN'T SERIOUSLY INJURED. THERE WAS NO WARNING. NO SERVICE ENGINE LIGHT. WITHIN A SPAN OF LESS THAN 2 YEARS IVE ALREADY REPLACED THE FUEL PUMP, THE BATTERY, AND THE ALTERNATOR IS STILL NEW AND UNDER WARRANTY. TH…
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I WAS DRIVING HOME FROM WORK APPROX. 30-35 MILES PER HOUR AND MY VAN DIED. I LOST POWER STEERING AND BRAKES. LUCKILY I WASN'T SERIOUSLY INJURED. THERE WAS NO WARNING. NO SERVICE ENGINE LIGHT. WITHIN A SPAN OF LESS THAN 2 YEARS IVE ALREADY REPLACED THE FUEL PUMP, THE BATTERY, AND THE ALTERNATOR IS STILL NEW AND UNDER WARRANTY. THE IGNITION/POWER WINDOWS FUSE CONSTANTLY NEEDS ADJUSTING SO I CAN ROLL MY WINDOW UP OR DOWN. ALL THE DASH LIGHTS COME ON RANDOMLY AS WELL. SOMETIMES THE WINDSHIELD WIPERS WOULD COME ON. NEVER HAD A VEHICLE DIE ON ME WHILE DRIVING DUE TO MANUFACTURERS ISSUES. AFTER READING OTHER CONSUMER COMPLAINTS ABOUT THE SAME ISSUES IM VERY CONFIDENT ITS THE TIPM. SOME COMPLAIN THAT THIS COSTS PEOPLE $1 000S ON A CHANCE THAT YOU CAN GET A COUPLE MORE YEARS OUT OF IT. THE VAN WANTS TO TURN OVER AND CONTINUES CRANKING WHEN KEY FOB IS IN IGNITION BUT DOESN'T TURN OVER. I CANNOT GET IT TO START AT ALL.
NHTSA ODI #11354495
140,000 miles · Aug 2, 2020
Electrical SystemEngineFuel/propulsion System
WHEN CAR IS RUNNING, EITHER IN PARK OR DRIVE, THE ENGINE CUTS OUT. WE MUST WAIT 30 SEC TO RESTART. IT WILL THEN RESTART. THIS ACTION HAPPEND BOTH WHEN THE CAR IS IN PARK AND DRIVE. THE ACTION HAPPENED ONCE IN OUR DRIVEWAY AND ONCE COMING OUT OF A CARRY OUT DRIVEWAY.
NHTSA ODI #11342789
140,000 miles · Jun 30, 2020
Power Train
MY CAR RECENTLY STARTED HAVING ISSUES SHIFTING INTO THE NEXT GEAR. TYPICALLY HAPPENS WHEN I HAVE BEEN DRIVING FOR A WHILE. ALL OF A SUDDEN IT WILL GET STUCK IN A GEAR AND IT WON'T SHIFT. THE CAR CAN BE IN MOTION OR EVEN STATIONARY (STOP LIGHT) WHEN IT HAPPENS. *TR
NHTSA ODI #11331811
120,000 miles · May 26, 2020
Engine
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED WHILE DRIVING 70 MPH, THE KEY DISENGAGED FROM THE IGNITION AND THE VEHICLE STALLED. THE CONTACT STATED THAT SEVERAL UNKNOWN WARNING LIGHTS WERE ILLUMINATED. THE CONTACT STATED RESTARTED THE VEHICLE AND PROCEEDED TO HIS DESTINATION. THE VEHICLE WAS TAKEN TO HARPER …
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TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED WHILE DRIVING 70 MPH, THE KEY DISENGAGED FROM THE IGNITION AND THE VEHICLE STALLED. THE CONTACT STATED THAT SEVERAL UNKNOWN WARNING LIGHTS WERE ILLUMINATED. THE CONTACT STATED RESTARTED THE VEHICLE AND PROCEEDED TO HIS DESTINATION. THE VEHICLE WAS TAKEN TO HARPER VOLKSWAGEN LOCATED AT 9901 KINGSTON PIKE, KNOXVILLE, TN 37922, (865) 691-0393, WHERE THE DEALER WAS MADE AWARE OF THE FAILURE. ADDITIONALLY, ON SEVERAL OCCASIONS, THE CONTACT WAS UNABLE TO TURN THE VEHICLE OFF. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.*DT*JB*DT*JB
NHTSA ODI #11325957
Mileage unknown · May 11, 2020
Electrical System
THE ELECTRIC REAR SLIDING DOOR HAS BECOME STUCK SHUT AND NO POWER GOES TO THE DOOR. THE KEY BECOMES STUCK AND THE IGNITION AND ARE UNABLE TO REMOVE IT. THERE HAVE BEEN RECALLS FOR THE SAME MAKE AND MODEL WITH THESE ISSUES, BUT THERE ARE NO RECALLS FOR THESE ISSUES TIED TO OUR VIN. *TR
NHTSA ODI #11324186
108,000 miles · May 7, 2020
Power Train
AROUND 108000 MILES, MY 2010 ROUTAN AUTOMATIC TRANSMISSION STARTED JERKING INTO GEARS 2, 3, 4. SOMETIMES IT SHIFTS SMOOTHLY BUT MORE OFTEN IT'S HARD ENOUGH TO JERK ALL PASSENGERS WHILE DRIVING. I HAVE TRIED ECO MODE WITH SAME RESULTS. DRIVING NORMAL IT SEEMS TO BE WORSE THAN WHEN SPEEDING UP QUICKLY. 3RD GEAR IS THE WORST AN…
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AROUND 108000 MILES, MY 2010 ROUTAN AUTOMATIC TRANSMISSION STARTED JERKING INTO GEARS 2, 3, 4. SOMETIMES IT SHIFTS SMOOTHLY BUT MORE OFTEN IT'S HARD ENOUGH TO JERK ALL PASSENGERS WHILE DRIVING. I HAVE TRIED ECO MODE WITH SAME RESULTS. DRIVING NORMAL IT SEEMS TO BE WORSE THAN WHEN SPEEDING UP QUICKLY. 3RD GEAR IS THE WORST AND IS HARD ENOUGH TO THROW YOU FORWARD CAUSING YOU TO SWERVE SOMETIMES. IT'S THE SAME RESULTS IN TOWN, ON HIGHWAY, AND IN STOP AND GO TRAFFIC. NOW HAS 129000 MILES AND GETTING WORSE. THERE ARE OTHER TIMES IT FEELS LIKE IT DIDN'T WANT TO SHIFT UP AND WOULD OVER REV BEFORE SHIFTING UP. *TR
NHTSA ODI #11323785
84,000 miles · May 4, 2020
Electrical SystemStructure
DRIVERS SIDE SLIDING DOOR WILL NOT OPEN. I'VE TRIED ALL KINDS OF WAYS TO OPEN IT AND IT WILL NOT BUDGE. ALSO, WHEN DRIVING, CAR SHUT OFF WITH NO WARNING.
NHTSA ODI #11323276
Mileage unknown · Feb 25, 2020
Unknown Or Other
THE CAR STARTS WHEN IT WANTS TO. IT COULD BE FINE THEN GO OUT TO START IT AND IT DOES NOT TURN OVER. BATTERY HAS BEEN REPLACED, STARTER REPLACED TWICE NOBODY CAN FIGURE OUT WHAT IS GOING ON. I SEE THIS IS VERY COMMON IN THE REVIEWS. HAS HAPPENED MULTIPLE TIMES
NHTSA ODI #11311328
Official recalls
2Apr 1, 2015
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009 Routan vehicles manufactured June 25, 2008, to July 8, 2009, and 2010 Routan vehicles manufactured October 1, 2009, to August 11, 2010. This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including, but not limited to, air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Volkswagen will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on June 23, 2015. Owners may contact Volkswagen customer service at 1-800-822-8987. Volkswagen's number for this recall is 28H1. Note: This recall supersedes recalls 11V151 and 14V396. Vehicles that previously received an ignition switch trim ring as a recall remedy must have their vehicles remedied again under this campaign. Vehicles that have already received a new ignition switch are not covered by this campaign.
Mar 1, 2011
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2010 ROUTAN VEHICLES MANUFACTURED FROM OCTOBER 2009 THROUGH JUNE 2010. SOME VEHICLES MAY EXPERIENCE INADVERTENT IGNITION KEY DISPLACEMENT FROM THE RUN TO ACCESSORY POSITION WHILE DRIVING CAUSING THE ENGINE TO SHUT OFF.
Consequence & remedy
Consequence: AN ENGINE SHUTTING OFF SUDDENLY WHILE DRIVING COULD INCREASE THE RISK OF A CRASH.
Remedy: DEALERS WILL REPLACE THE WIN MODULE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING JUNE 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗