2010 Volkswagen Routan

TAKARA RECALL I WAS DRIVING (THE VEHICLE WAS IN MOTION) ON A COTT STREET AND THE VAN STARTED SHAKING THEN THE ENGINE JUST SHUT OFF. THEN THE VAN WOULD TURN ON, BUT WOULD SHUT OFF IMMEDIATELY. I HAD TO CALL A TOW TRUCK TO GET THE VAN OFF THE ROAD. I COULD HAVE CRASHED AND NOW I DON'T WANT TO DRIVE MY KIDS IN THAT VEHICLE ANYMORE. I JUST DON'T FEEL SAFE. ALSO I JUST BOUGHT THIS VEHICLE 4 DAYS EARLIER FROM A USED CAR DEALER.

WHILE OPERATING THE VEHICLE THE CAR STALLED AN SIMPLY STOPPED IN THE MIDDLE OF DRIVING. COMPLETELY RIDICULOUS, VERY DANGEROUS! YOUR WEBSITE STATES THAT VEHICLES SAME YEAR, MAKE AND MODEL AND MANFU DATE THEVSAME HAVE RECALLS FOR EXACT SAME ISSUE. THIS IS URGENT. THIS COULD CAUSE THE DEATH OF ME OR MY FAMILY. IT MUST BE FIXED BY VW, ESPECIALLY WHEN RECALLS ARE THERE FOR SOME.

WHEN YOU TURN THE IGNITION NOTHING HAPPENS - ABSOLUTELY NOTHING!. THE CAR DOES NOT START, OR MAKE A SOUND AS IF IT IS TRYING TO START. YOU HAVE TO SIT AND WAIT SEVERAL MINUTES UP TO FIFTEEN AND THEN IT MAY START. VW HAS REPLACED THE IGNITION SWITCH ACCORDING TO THE RECALL AND STILL WE CONTINUE TO HAVE THE SAME PROBLEM. WE HAVE TAKEN THE VEHICLE INTO THE DELEARSHIP AND HAD SEVERAL OTHERS LOOK AT THIS SITUATION AS WELL. I VIEWED SEVERAL ONLINE FORUMS AND FOUND OUT THAT MANY OTHERS HAVE HAD THE SAME ISSUE. I CALLED THE VW CUSTOMER CARE LINE AND HAVE NOT HAD SATISFACTION AS THEY INSIST ON HAVING A DEALERSHIP LOOK IT OVER AND THEY WANT US TO CONTINUE TO PAY FOR REPLACING MORE PARTS. I HAVE EXPLAINED TO CUSTOMER CARE THAT IF THEY TAKE THE TIME TO LOOK ONLINE THEY WILL SEE MANY COMPLAINTS FOR THIS ISSUE AND ALL THEY COME BACK WITH IS "WE MONITOR ONLINE FOR COMPLAINTS ABOUT OUR VEHICLES AND WHEN WE SEE MANY WE INVESTIGATE. WELL IT LOOKS AS IF THEY ARE NOT DOING A GOOD JOB. WE HAVE HAD THE STARTER REPLACED (COST $530.79) AND TODAY THEY TOLD US THE STARTER WENT BAD BECAUSE A MODULE WAS BAD AND WE NOW NEED TO PAY AN ADDITIONAL 600 DOLLARS. IF THE MODULE WAS BAD, THAT SHOULD HAVE BEEN REPLACED AND NOT THE STARTER. FOR ALMOST 6 YEARS THIS ISSUE HAS BEEN GOING ON AND THEY DID NOTHING. NOW THEY WANT US TO PAY FOR SOMETHING THEY SHOULD HAVE REPAIRED YEARS AGO.

I WOULD LIKE TO INFORM YOU THAT THE TIPM IS NOT JUST RELATED TO CHRYSLER. THE ROUTAN IS A JOINT VENTURE BETWEEN CHRYSLER AND VW. IT HAS THE BODY OF A VW BODY BUT THE ENGINE IS A CHRYSLER. MY ROUTAN HAS HAD THE TIPM FAIL ON 2/6/2016 AND CONFIRMED BY VW DEALERSHIP. THE VAN HAS THE SAME SIGNS THAT EVERY ONE ELSE WAS REPORTING EXCEPT THAT THE ENGINE NEVER SHUT OFF WHILE. IT HAS THE SIGNS OF THE ENGINE NOT WANTING TO TURN OVER, DASH LIGHTS NOT WANTING TO WORK PROPERLY AND NOW THE HEADLIGHTS NOT WORKING ON LOW OR HIGH BEAMS. THE HEAD LIGHTS HAPPENED WHEN I WAS DRIVING ON THE CITY STREETS. THE ENGINE NOT WORKING HAPPENS WHEN WE COME OUT OF THE STORES FROM SHOPPING, FIRST THING IN THE MORNING AND SAME WITH THE WINDOWS AND DOORS OPENING WHEN NOT IS USE. I RESEARCHED ONLINE ABOUT OTHER ROUTANS AND THEY HAVE CHRYSLER TIPM IN THEM. I DO NOT UNDERSTAND WHY ROUTAN'S HAVE NOT BEEN INCLUDED BECAUSE IT IS A CHRYSLER PRODUCT BUT IT HAS A VW NAME ON IT. IT WAS MADE IN THE CHRYSLER WINDSOR PLANT IN CANADA. THIS ALL STARTED IN LATE DECEMBER OF 2014 AND IT WAS OFF AND ON SINCE THEN. THE HEADLIGHTS PROBLEM IS NEW BUT THE ENGINE, DOORS AND WINDOWS ARE OFF/ON ISSUE TOO.

THIS WILL BE THE THIRD TIME THAT MY FIANCE AND I ARE EXPERIENCING THIS PROBLEM. I HAVE TAKEN MY VAN BACK TO THE DEALERSHIP THE FIRST WEEK OF JANUARY 2015, IT HASN'T BEEN 2 WEEKS AND THE PROBLEM HAS COME BACK. THE VAN IS GOING BACK TO THE DEALERSHIP TO GET FIXED. THIS MORNING THE WINDSHIELD WIPERS TURNED ON AND WON'T TURN OFF OR STOP WHEN WE TURN THE SWITCH TO TURN OFF, THE TURNING SIGNAL BLINKERS, AND THE HEATED SEATS WON'T TURN ON AT ALL. WE CALLED THE DEALERSHIP AND THEY SAID THE MANUFACTURE FIXED IT BUT THEY DON'T UNDERSTAND WHY IT'S HAPPENING. TO COVER OURSELVES WE HAVE A VIDEO OF THE PROBLEM AS IT HAPPENED THIS MORNING. WE DEPEND ON THIS VAN WHEN WE TO TRANSPORT MY 3 KIDS I DON'T WANT TO KEEP THINKING SOMETHING WILL HAPPENED ON THE ROAD WHILE IN USE OR CAUSE OR BE IN AN ACCIDENT ESPECIALLY THAT THE TURNING SIGNALS WON'T TURN ON. PLEASE INVESTIGATE. *TR