NHTSA owner reports · September 18, 2026 snapshot.
Electrical System complaints
150 reportsClear category filter66,000 miles · Oct 25, 2017
Electrical SystemElectronic Stability Control (esc)Service Brakes
ESP ABS LIGHT ILLUMINATES WHILE CAR IS IN MOTION AND THE CAR WILL NOT SHIFT OUT OF GEAR WHEN STOPPED AS IF THE BREAK IS NOT DETECTED. HAVE TO SHUT CAR OFF IN THE MIDDLE OF TRAFFIC OR DROP OF LINES AND TURN BACK ON SEVERAL TIMES TO CLEAR ERROR AND GET SHIFTER TO SHIFT TO DRIVE GEAR. USED SNAP ON READER TO CHECK CODES AND DOES NOT…
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ESP ABS LIGHT ILLUMINATES WHILE CAR IS IN MOTION AND THE CAR WILL NOT SHIFT OUT OF GEAR WHEN STOPPED AS IF THE BREAK IS NOT DETECTED. HAVE TO SHUT CAR OFF IN THE MIDDLE OF TRAFFIC OR DROP OF LINES AND TURN BACK ON SEVERAL TIMES TO CLEAR ERROR AND GET SHIFTER TO SHIFT TO DRIVE GEAR. USED SNAP ON READER TO CHECK CODES AND DOES NOT RECOGNIZE CAR AS VW, INSTEAD IT PULLS UP CHRYSLER TOWN AND COUNTRY. TRIED TO REPLACE A BREAK LIGHT MODULE, THE PART WAS ACTUALLY FOR A DODGE NEON. (I AM ONLY OWNER, BOUGHT VAN BRAND NEW). SYMPTOM CAME BACK AFTER TWO DAYS. CODE READER CANNOT FIND ANYTHING CAUSING CODE TRIGGER. ALSO KEY DOESN'T ALWAYS WORK IN IGNITION SWITCH, MUST SOMETIMES TRY TO TURN ON 3 TIMES. THIS HAS OCCURRED SINCE PURCHASE. AMAZED AT ALL THESE SAFETY ISSUES AND YET VW DOES NOTHING. $34,000 CAR AND I AM GOING TO HAVE TO REPLACE IT ALREADY. ONLY 66,000 MILES ON THE CAR. TRANSMISSION REBUILT BY VW AT 12,000 MILES, ROTORS CHANGED AT 9,000 MILES, MOTOR PARTS REBUILT AT 35,000 MILES. CAR BURNS 6 QUARTS OF OIL EVERY 4,000 MILES. VAN DOORS WILL SHUT ON KIDS EVEN THOUGH THEY ARE SUPPOSED TO STOP WHEN SOMETHING IS IN THE WAY. WORST CAR I HAVE EVER BOUGHT, AND VW DOESN'T CARE TO RESOLVE ALL THESE ISSUES CUSTOMERS HAVE.
NHTSA ODI #11039881
100,590 miles · Oct 14, 2017
Electrical SystemElectronic Stability Control (esc)
VAN WARNING LIGHTS COME ON WITHOUT NOTICE; WHEN DRIVEN INSTRUMENT PANEL LIGHTS FLICKER AND DIM, AUDIO SYSTEM CUTS OFF AND ON WHILE DRIVING. WAS TAKEN TO DEALER AND HAD TIPM WAS REPLACED AND ISSUE STILL PERSISTS.
NHTSA ODI #11033333
52,000 miles · Sep 12, 2017
Electrical System
BATTERY CONTINUES TO DIE EVEN AFTER BEING TESTED AS WELL AS THE ALTERNATOR BEING TESTED. BOTH ARE TESTED AS WORKING. SLOW DISCHARGE CAUSES BATTER TO DRAIN. CAR WILL NOT START AND LIGHTING BOLT ON CONSOLE ILLUMINATES. NOW HAVE TO CARRY A JUMP CHARGER TO START VEHICLE
NHTSA ODI #11022877
Mileage unknown · Sep 12, 2017
Electrical SystemElectronic Stability Control (esc)Power Train
VOLKSWAGEN ROUTAN 2010 WILL TURN OFF WHILE IN MOTION, ON HIGHWAY, STREET, OR WHEN STATIONARY. CAR IS AN AUTOMATIC AND WILL NOT ADJUST TO THE PROPER GEAR WHEN DRIVING. WHEN IN DRIVE THE CAR WILL ACT AS IF IT IS IN NEUTRAL AND ROLL BACKWARDS AND WILL NOT KICK INTO FIRST GEAR. THE ELECTRONIC SYSTEM NEVER WORKS PROPERLY AND IS CONST…
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VOLKSWAGEN ROUTAN 2010 WILL TURN OFF WHILE IN MOTION, ON HIGHWAY, STREET, OR WHEN STATIONARY. CAR IS AN AUTOMATIC AND WILL NOT ADJUST TO THE PROPER GEAR WHEN DRIVING. WHEN IN DRIVE THE CAR WILL ACT AS IF IT IS IN NEUTRAL AND ROLL BACKWARDS AND WILL NOT KICK INTO FIRST GEAR. THE ELECTRONIC SYSTEM NEVER WORKS PROPERLY AND IS CONSTANTLY NEEDING NEW BATTERIES VERY FEW MONTHS. THIS CAR IS UNSTABLE, UNSAFE, AND UNRELIABLE! THE VOLKSWAGEN ROUTAN 2010 NEEDS TO BE RECALLED IMMEDIATELY!
NHTSA ODI #11022870
79,300 miles · Aug 26, 2017
Electrical System
WHILE VEHICLE IS IN MOTION, ENGINE AND ALL ELECTRICAL WILL SHUT OFF. THIS HAS HAPPENED SEVERAL TIMES SINCE 08/20/2010.
NHTSA ODI #11019834
94,000 miles · Aug 13, 2017
Electrical System
OUR VAN HAS STOPPED WITHOUT WARNING WHILE DRIVING IT (IN MOTION ON A SIDE STREET AND HAS FELT LIKE IT MIGHT STOP ON THE HIGHWAY) AND IT NOW WON'T START AFTER FIXING BOTH THE BATTERY AND STARTER. THERE ARE NO WARNING LIGHTS ON AND FOR SOME REASON THE VIN IS NOT INCLUDED IN THE RECALLS THAT HAVE BEEN ACTIVE FOR OTHER 2010 ROUTANS …
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OUR VAN HAS STOPPED WITHOUT WARNING WHILE DRIVING IT (IN MOTION ON A SIDE STREET AND HAS FELT LIKE IT MIGHT STOP ON THE HIGHWAY) AND IT NOW WON'T START AFTER FIXING BOTH THE BATTERY AND STARTER. THERE ARE NO WARNING LIGHTS ON AND FOR SOME REASON THE VIN IS NOT INCLUDED IN THE RECALLS THAT HAVE BEEN ACTIVE FOR OTHER 2010 ROUTANS WITH THE SAME PROBLEMS.
NHTSA ODI #11014923
Mileage unknown · Aug 10, 2017
Electrical System
"TAKATA RECALL" DE REPENTE SE DEJO DE FUNCIONAR LA LLAVE Y EL CONTROL DE MANDO Y SE LAQUEO YA NO SE PUEDE PONER EN MARCHA NO RECONOSE LA LLAVE ESTA LAKEADO CONPLETAMENTE
NHTSA ODI #11014120
95,000 miles · Aug 4, 2017
Electrical System
FIRST MY CAR WAS HAVING PROBLEMS STARTING. I HEARD A CLICKING SOUND WHEN TRYING TO TURN THE CAR OVER. TOOK OUT THE KEY AND TRIED AGAIN AND IT STARTED RIGHT UP. TOOK BATTERY TO GET TESTED, BATTERY WAS FINE. A FEW WEEKS LATER WHILE DRIVING IN A PARKING LOT THE CAR TURNED OFF ON ME. IT HAS TURNED OFF ON SEVERAL OCCASIONS AT VERY LO…
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FIRST MY CAR WAS HAVING PROBLEMS STARTING. I HEARD A CLICKING SOUND WHEN TRYING TO TURN THE CAR OVER. TOOK OUT THE KEY AND TRIED AGAIN AND IT STARTED RIGHT UP. TOOK BATTERY TO GET TESTED, BATTERY WAS FINE. A FEW WEEKS LATER WHILE DRIVING IN A PARKING LOT THE CAR TURNED OFF ON ME. IT HAS TURNED OFF ON SEVERAL OCCASIONS AT VERY LOW SPEEDS. I WAS DRIVING STRAIGHT. THIS DIDN'T TROUBLE ME UNTIL I WAS DRIVING 45 MPH AND THE VEHICLE CUT OFF. LUCKILY NO ONE WAS BEHIND ME AS THERE ARE NO SHOULDERS ON THE ROAD WHERE I LIVE AND I WAS ABLE TO STOP AND RESTART THE CAR. HAVE TAKEN THE CAR INTO THE DEALERSHIP AND THEY ARE UNABLE TO REPLICATE ANY OF WHAT I'VE DESCRIBED. THEY DO BELIEVE IT IS THE MODULE AND HAVE INDICATED THAT THE PARTS WERE RECALLED BUT NOT FOR MY VIN. WE ARE CONCERNED THAT THE VEHICLE IS A SAFETY HAZARD AND AS I CONTINUE TO PUT MILEAGE ON MY VEHICLE THAT IT WILL JUST GET WORST. MANY PEOPLE ONLINE COMPLAIN ABOUT THE SAME ISSUES AND THEIR VINS WERE ALSO NOT COVERED.
NHTSA ODI #11012853
76,115 miles · Jun 9, 2017
Electrical System
IGNITION SWITCH RECALL. WHILE I AM DRIVING MY CAR I HAVE EXPERIENCED A SUDDEN JERKING IN THE CAR FEELING AS IF MY VEHICLE IS TRYING TO STALL OUT. MY CAR WILL SUDDENLY SHUT OFF COMPLETELY WHILE I AM DRIVING OR IT JUST WON'T START AT ALL. I HAVE TO USE JUMPER CABLES TO GET IT STARTED AGAIN AND IT TAKES SEVERAL MINUTES BEFORE IT AC…
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IGNITION SWITCH RECALL. WHILE I AM DRIVING MY CAR I HAVE EXPERIENCED A SUDDEN JERKING IN THE CAR FEELING AS IF MY VEHICLE IS TRYING TO STALL OUT. MY CAR WILL SUDDENLY SHUT OFF COMPLETELY WHILE I AM DRIVING OR IT JUST WON'T START AT ALL. I HAVE TO USE JUMPER CABLES TO GET IT STARTED AGAIN AND IT TAKES SEVERAL MINUTES BEFORE IT ACTUALLY STARTS UP. I ALSO EXPERIENCED NOT BEING ABLE TO REMOVE THE KEY FROM THE IGNITION WHEN THE CAR HAS STOPPED SUDDENLY OR WHEN I TRY TO START IT UP AND IT WON'T. ALSO WHEN I PUSH THE BUTTON TO CLOSE AND OPEN THE BACK PASSENGER DOORS, ONE OF THEM WILL HALF CLOSE THEN OPEN BACK UP HALF WAY THEN STOP AND CLOSE HAVE WAY AGAIN ALL ON ITS OWN.
NHTSA ODI #10994255
Mileage unknown · May 30, 2017
Electrical System
FOR THE LAST COUPLE OF YEARS, WE HAVE EXPERIENCED OUR VEHICLE LOCKING UP, SHUTTING OFF IN MID-DRIVE AND SOMETIMES LOSING BREAKS UP TO 4 TIMES A DAY. WE HAVE HAD IT LOOKED AT AND DIAGNOSED AND THE COMPUTERS DO NOT RECORD THESE EVENTS. THIS IS A KNOWN PROBLEM WITH THESE VEHICLES, HOWEVER, MY VIN DOESN'T QUALIFY TO HAVE ANY PARTS R…
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FOR THE LAST COUPLE OF YEARS, WE HAVE EXPERIENCED OUR VEHICLE LOCKING UP, SHUTTING OFF IN MID-DRIVE AND SOMETIMES LOSING BREAKS UP TO 4 TIMES A DAY. WE HAVE HAD IT LOOKED AT AND DIAGNOSED AND THE COMPUTERS DO NOT RECORD THESE EVENTS. THIS IS A KNOWN PROBLEM WITH THESE VEHICLES, HOWEVER, MY VIN DOESN'T QUALIFY TO HAVE ANY PARTS REPLACED. I RECENTLY CONTACTED VW VIA TELEPHONE BECAUSE MY CAR JERKED VERY HARD TO THE LEFT, LUCKILY, NOBODY WAS COMING THE OPPOSITE DIRECTION. I WAS TOLD TO TAKE IT TO THE NEAREST DEALERSHIP (AN HOUR AWAY) AND THAT ALL COSTS WOULD BE MINE. I HAVE TWO SMALL BOYS. IT'S CURRENTLY AT A DEALERSHIP AFTER BEING TOWED FOR TWO HOURS AND I WILL HAVE TO COME OUT OF POCKET TO FIX THIS VERY DANGEROUS KNOWN MALFUNCTION.
NHTSA ODI #10992275
Official recalls
2Apr 1, 2015
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009 Routan vehicles manufactured June 25, 2008, to July 8, 2009, and 2010 Routan vehicles manufactured October 1, 2009, to August 11, 2010. This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including, but not limited to, air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Volkswagen will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on June 23, 2015. Owners may contact Volkswagen customer service at 1-800-822-8987. Volkswagen's number for this recall is 28H1. Note: This recall supersedes recalls 11V151 and 14V396. Vehicles that previously received an ignition switch trim ring as a recall remedy must have their vehicles remedied again under this campaign. Vehicles that have already received a new ignition switch are not covered by this campaign.
Mar 1, 2011
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2010 ROUTAN VEHICLES MANUFACTURED FROM OCTOBER 2009 THROUGH JUNE 2010. SOME VEHICLES MAY EXPERIENCE INADVERTENT IGNITION KEY DISPLACEMENT FROM THE RUN TO ACCESSORY POSITION WHILE DRIVING CAUSING THE ENGINE TO SHUT OFF.
Consequence & remedy
Consequence: AN ENGINE SHUTTING OFF SUDDENLY WHILE DRIVING COULD INCREASE THE RISK OF A CRASH.
Remedy: DEALERS WILL REPLACE THE WIN MODULE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING JUNE 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗