2010 Volkswagen Routan

VEHICLE HAS FAILED TO START ON MULTIPLE OCCASIONS. THE VEHICLE HAS BEEN TO THE DEALERSHIP AS WELL AS OTHER REPAIR SHOPS ON SEVERAL OCCASIONS. NO ONE COULD DIAGNOSE THE ISSUE SINCE IT WAS OCCURRING INTERMITTENTLY. WE HAVE HAD THE BATTERY AND STARTER REPLACED IN HOPES OF CORRECTING THE UNDERLYING ISSUE. THE CAR HAS ALSO STALLED ONCE WHILE SLOWING DOWN. THE VARIOUS LIGHTS ON THE CONSOLE FLASHED AND THE DVD PLAYER QUIT WORKING AFTER THIS EPISODE. AFTER ONLINE RESEARCH WE NOW BELIEVE IT MIGHT BE AN ISSUE WITH THE TIPM AND WILL HAVE THIS TESTED.

THE KEY ON MY VEHICLE (2010 VOLKSWAGEN ROUTAN) HAS GOTTEN STUCK IN THE IGNITION SWITCH WHILE PARKED AND HAS ALSO GOTTEN STUCK ON START (CAUSING THE ENGINE TO CRANK CONSISTENTLY). MY VEHICLE HAS AN OPEN RECALL FOR AN IGNITION SWITCH PROBLEM SO I TOOK IT TO MY LOCAL DEALER (GERALD JONES VOLKSWAGEN IN AUGUSTA, GEORGIA). I WAS TOLD THAT THEY COULD NOT HELP ME BECAUSE MANAGEMENT REFUSES TO PURCHASE THE PARTS FOR MY VEHICLE DUE TO THE COST OF THE PARTS. THEY SAID I WOULD HAVE TO TAKE MY VEHICLE TO ANOTHER DEALER 1-2 HOURS AWAY. I AM NOW HAVING A DIFFICULT TIME GETTING MY VEHICLE REPAIRED DUE TO THE DISTANCE.

I BELIEVE THE IGNITION SWITCH IS FAULTY BUT MY VIN DOES NOT COME UP UNDER THE IGNITION SWITCH RECALLS (15V194000 OR 11V151000). ONE TIME WHEN ACCELERATING UP A BUMPY HILL GOING ABOUT 40 MPH ON A HIGHWAY, THE VEHICLE SHUT OFF AND POWER STEERING WAS NOT AVAILABLE. I WAS ABLE TO MANEUVER TO THE SIDE OF THE ROAD AND TURN IT OFF, PUT IT IN PARK, AND TURN IT BACK ON. ANOTHER TIME ON A FLAT BUMPY ROAD, ACCELERATING AT ABOUT 35 MPH, THE VEHICLE SHUT OFF AGAIN WITH NO POWER STEERING AVAILABLE. I AGAIN PULLED OVER, PUT IT IN PARK, TURNED IT OFF AND THEN RESTARTED IT.

THE CAR INTERMITTENTLY DIES, SOMETIMES WHEN HITTING A BUMP. TRACTION CONTROL LIGHTS UP, ENGINE SHUTS DOWN, AND OF COURSE, POWER STEERING GONE. THIS HAS BEEN HAPPENING FOR 3-4 MONTHS. MOST RECENTLY, THE LIGHTNING BOLT SAFETY LIGHT LIT UP, WHICH RELATES TO A ELECTRIC THROTTLE CONTROL LIGHT, OR ETC. THAT DISAPPEARED, THEN THE CHECK ENGINE LIGHT LIT UP. THAT ALSO DISAPPEARED. THE IGNITION KEY INADVERTENTLY MOVES INTO THE OFF OR ACCESSORY POSITION, THE ENGINE WILL TURN OFF, WHICH WILL THEN DEPOWER VARIOUS KEY SAFETY SYSTEMS INCLUDING, BUT NOT LIMITED TO, AIR BAGS, POWER STEERING, AND POWER BRAKING. LOSS OF FUNCTIONALITY OF THESE SYSTEMS MAY INCREASE THE RISK OF CRASH AND/OR INCREASE THE RISK OF INJURY IN THE EVENT OF A CRASH. ELECTRICAL SYSTEM ' IGNITION ' SWITCH

THIS COMPLAINT INVOLVES A WELL-MAINTAINED MINIVAN WITH 65,000 MILES AND AN ENGINE THAT QUITS UNEXPECTEDLY WHILE IN MOTION, DISABLING THE POWER STEERING AND BRAKES. AS DESCRIBED IN THE DEFECT NOTICE (PART 573 FILING), PUBLISHED 3/1/2011 AND AMENDED 5/10/2011, CITING RECALL CODE 28G/U8, THIS MINIVAN FALLS WITHIN THE APPLICABLE VIN RANGE AND BUILD DATES HOWEVER, VOLKSWAGEN REFUSES TO COVER THE REPAIR UNDER THE RECALL. THE PROBLEMS WITH THE VEHICLE BEGAN APPROXIMATELY SIX MONTHS AGO WHEN THE ENGINE QUIT NUMEROUS TIMES, MOSTLY WHEN STATIONARY, RIGHT AFTER STARTING, BUT TWICE WHEN IN MOTION IN FREEWAY TRAFFIC. IN ALL CASES, THE KEY WAS UNTOUCHED AND REMAINED IN THE ON POSITION AND THE DASH LIGHTS REMAINED ON. LIKEWISE, IN ALL CASES, AFTER JIGGLING THE KEY, THE VEHICLE RESTARTED AND RAN NORMALLY. ABOUT FOUR MONTHS AGO, A NEW PROBLEM SURFACED WHEREBY THE ENGINE WOULD NOT START UNTIL WE WIGGLED THE KEY FOR BETWEEN TWO AND TWENTY MINUTES. MOST RECENTLY, AT THE END OF A TRIP, THE VEHICLE WILL NOT SHUT OFF. THE ENGINE CONTINUES TO RUN, EVEN WITH THE KEY REMOVED. THIS PROBLEM PROMPTED US TO DELIVER THE CAR TO OUR LOCAL VW DEALER ON 12/26/2018 AND THEIR DIAGNOSTIC NOTES INCLUDE 'FOUND INTERNAL SEPARATION OF WIN MODULE.' THEIR ESTIMATE IS FOR REPLACEMENT OF THE RECALLED ITEM, THE WIN MODULE. IT SEEMS CLEAR THAT THE PROBLEM WITH THIS VEHICLE, AND THE PART NEEDED, BOTH MIRROR EXACTLY THAT WHICH IS DETAILED IN THE PART 573 NOTICE AND AS SUCH, SHOULD BE INCLUDED IN THE COVERED REPAIRS. MOREOVER, IT IS EVIDENT THAT THE MANUFACTURER DID NOT ACCURATELY ASSESS THE EXTENT OF THE DEFECTIVE VEHICLE RANGE. I ENCOURAGE THE NHTSA TO INTERVENE AND FORCE THIS MANUFACTURER TO PROPERLY ENSURE THE SAFETY OF THOSE DRIVING IN, OR AROUND, THESE VEHICLES.

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. WHEN THE CONTACT ATTEMPTED TO START THE ENGINE, THE IGNITION SWITCH PRODUCED AN ABNORMAL WINDING NOISE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V194000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 118,000. *BF*JB

MY VAN SHUT DOWN WHILE DRIVING FOR THE FOURTH TIME. I WAS SLOWING DOWN TO A STOP AT A LIGHT AND THE ENGINE LOST POWER AND I LOST POWER STEERING AND BRAKES. THIS HAS BEEN HAPPENING MUCH MORE FREQUENTLY NOW THAN BEFORE (WITH 3 TIMES IN THE LAST MONTH). MY VAN IS NOT INCLUDED IN WIN MODULE RECALL AS THE VIN IS A COUPLE OF DIGITS OFF. THIS IS VERY FRUSTRATING AND SCARY.

MY CAR DIED WHILE DRIVING IT AT 50 MILES AN HOUR WITH MY TWO KIDS IN IT! IT HAS SINCE DIED MULTIPLE TIMES (I DON'T ALLOW MY CHILDREN IN IT ANYMORE, BUT IT HAS DIED WITH ME ALONE IN IT TO AND FROM THE MECHANICS) AND REFUSED TO START MULTIPLE TIMES. WE HAVE HAD TO HAVE THE BATTERY REPLACED TWICE. WHEN I HAD IT INSPECTED AND DIAGNOSED BY MY MECHANIC (WHO SPECIALIZES IN VWS AND AUDI'S) HE TOLD ME IT WAS A RECALLED PART. WHEN I BROUGHT IT TO THE VW DEALERSHIP THEY TOLD ME I NEEDED TO CONTACT VW COPORATE TO GET A CLAIM NUMBER. WHEN I CALLED CORPORATE THEY TOLD ME MY VEHICLE DIDN'T QUALITY FOR THE RECALL (EVEN THOUGH IT WAS MY CAR FITS THE MODEL, TIMEFRAME, AND DIAGNOSIS OF THE RECALL) AND THEY REFUSE TO HONOR IT. THIS IS DANGEROUS AND IS GOING TO GET SOMEONE KILLED!